Employee named KeeKee was very rude and disrespectful. Never have I ever experienced such poor customer service anywhere prior. She should definitely not be employed at Advanced Auto or anywhere else. Clearly was never thought how to interact with customers respectfully

Store opens at 7:30am and I pull up at 9:05am to two employees outside. Asked whats going on? They both stated I dont know. Followed up with, do you know what time you plan on opening? They stated, I dont know. The 3rd employee that pulled up was of lesser help with any information. 2nd horrible experience at this location...avoid at all cost.

Store closed before 8pm. Seen a female employee with with a customer which I were able to get her attention and she waved me off. After being saw taken pictures she began to say again how she was not going to take me. After that I approached another employee whom was working on a car in the parking to get her name and after questioning me why he stated she was the manager and her name is L

Anthony is a lifesaver not only did he help me find bulb for my Jeep but he also helped me replace it. My new go to auto parts shop! Excellent service.

I dont go to this store anymore ever since they got new employee...witch I always get....lack of training and doesnt know much. Just got old car fuel pump for 20 bucks when she said 124...same chain but at another location...this has happened 3 other times BTW.. so no more

All of my questions are always answered and the service is great. And it only takes a few days to order parts and deliver if not in stock.

Waited in line. Gentleman named Dave patiently helped the customer in front of me. Meanwhile, a group of employees gathered in the corner and elected to – rather than help me – gossip as if they were a high school clique. Once Dave was done with the other customer, he helped me with my item. He was great, especially with the prior customer who was kind of rude. When it was my turn, he got me the part I needed, and did so quickly. While he was cashing me out, one of the employees from that clique (perhaps his supervisor) suddenly yells out to Dave about not harassing employees about them coming in. Yelling. She was yelling. As if he just personally attacked her or her friend. Now I dont know Dave, he could be a good guy, could be a bad guy, but I could already tell he was mild-mannered and soft spoken. He quietly said he was just seeing when she was coming in. She yells again, repeating the same thing. This is an unacceptable way to conduct yourself around customers and to other people in general. If this is how supervisors treat their employees, or just how employees treat employees, then I dont think you shouldnt come here.Dave, get a better job.

Customer service is important. I politely asked for splash guard fasteners and the guy was rude and didnt care. The young girl was polite and apologized. They didnt have it in stock. Im sad and disappointed.

Excellent service and prompt delivery

Inaccurate hours of service. On line it says 8am on the door it says 9 am

They only have two staff working and every time they go to the registers they have to look up parts, which I understand but it causes a delay in the line, and the line gets real long and youre waiting there and waiting there its not fast enough!

Found what I was looking for from the three other locations and at a great price for purchase

Had a really good experience here today so I had to write a review, which I don’t normally do. I recommend asking for Anthony! He was so nice and helpful! I really appreciated it. He was the reason I was motivated to write this review today. Thanks Anthony!!

Courteous and prompt service.

Went here a few days ago and Lizeth helped me in everything I need it for my carThank you so much Lizette S

Just a question are these people trained on how to answer phone.What happens to customer service

Worst place ! It was my first visit ! I have 2015 corolla . Battery light pops up . I came tot his place . Without looking or testing he said need alternator!!!! I said what are you kidding me ? You’ve tested out how can you say that . I told him to test it with your device, then came out that need to replace battery, then after I go with same person to barrow tools, he said we don’t give tools anymore ! Even it’s still on there windows

Liz and bailey made it a very pleasurable experience burning a hole in my pocket. Parts are expensive I understand that, but they were a big help getting the parts I needed and fast to so that I may get my van up and running asap. Thanks again

My wife and I stopped by to buy a battery on Saturday 5/30/2020 and experienced the worst customer service ever. We were being helped by a slim African American lady with ver long braids who had an attitude from the minute we said hello. Im never going back to that store and the corporate office needs to take the time to go check it out. Absolutely ridiculous

Black girl who work on sunday. Is very rude and full off attitude. She is not suppose to be customer service.

Always friendly and helpful..drive pass other stores to go here.

Great crew. Manager is super caring about your needs. Ask for Anthony by name. He wont steer you wrong. Oil changes, tune ups. This is the store for all your automotive needs. Go on in and get it all. Try their online discount program tooooo!

A nice guy named Anthony or Bailey did an excellent job. Thought I heard people call him Anthony, but his shirt said a different name. Well spoken, nice, and swapped out my battery quickly while cleaning the area around it. Thank you

Great assistance with product and fast.

Great service from lovely lady mechanic. Delighted with her expertise. Changed my battery in a flash.

Great customer service

Regular employee was helpful. Manager had a bad attitude and made us restart the whole search for all the parts because she wanted his computer and did not want to wait on a slow night. So I left. Went to the competition

I needed to hey something really quick, and there was only two people working on the floor with one in the back. I asked the one on the neck if they can assist, and she told me I have to wait for the other, both of whom were extremely busy. She did not care that I only had one item. It took almost 20 minutes for me to pay for one item I found within 2 minutes.

If I have the opportunity, I will always come to this place, the employees are genuinely helpful and friendly.

The place is not just a place to get part but if you really listen.good. they are really educating me and i make great decision when well informed

After this trip to this particular Advanced Auto Parts store, I am positive that I am never coming back! I had asked for a battery replacement under the battery’s warranty. Unfortunately, the negative reviews about a certain employee at this store is ALL TRUE. The dark skinned lady with tattoos all over her arms(you will know who I am talking about once you set a foot into that store) was condescending, RUDE, SNAPPY and just plain unprofessional. She does not know what she is doing! Within 5 seconds of meeting me at the counter, her demeanor went from irritable to nasty. Forget about customer service, there is none. All she will say is “just go to the mechanic.” Luckily, there was a second employee who was willing to intervene and looked at the readings on the battery and finally made the decision to replace the battery. For those of you asking to use your battery warranty just forget about going to this place. Most likely, this lady employee will prevent you from utilizing it!

Andre at this store is very friendly and professional. Most other Advance stores, I have had a bad experience. Their prices are higher than Auto Zone and they usually dont have what you need in stock. I switched to Auto Zone...better service and value for your money.

Anthony gives great customer service. He helped me and my mother from the time we walked into the store until we left.

Went in for windshield wipers and left with nothing. The 2 employees that were there were horrible customer service. It took one man 35 plus minutes to process a return and the female was nowhere to be seen. I would not reccomend this place to anybody in any form of rush. But then again what do you expect from a auto parts store in the ghetto?

Always a pleasure coming here. Fast and customer service is great. And that goes for ALL the Advance Auto Parts i go to. That s why your always my 1rst choice. Thanx!

The customers are top notch!

Today I went to the Auto Parts that is near my house located in the city of sunrise Florida, 33322 to put the computer and check the engine when I went there were two people a woman and a man when I raised the problem They told me Okay, yes wait,I waited for more than 30 minutes and neither of them went out to put on my PC and check my car engine,I simply had to leave without having obtained the necessary service, The magic of proper customer service is lost. that was today 9/8/2009 in the morning, between 100.am and 11.30 am

The sales associate knew exactly what I needed. She asked for my make and model; then she found my filter, filter cap and necessary tools. Just what I was looking for

On the night of 12/4/2018 at 7:40 pm, Employee: Karistan T. gave me deplorable customer service. She was rude, snide, and gave me a very snarky remark. This is typically a solid location and pretty much the only auto parts store in the immediate area so its my go to location. I also live in the immediate area and this is the way she chooses to treat a consistent returning customer??? I really dont understand why I always have customer service issues at this location. It really needs to improve or hire better professional people. Id really like to hear back from the store owner or the corporate office...there is no link on the direct website to contact corporate office to file a complaint.

Had a great experience getting a new battery this morning. Free testing and free install very quickly

Not so good customer service experience. Staff acts as if youre bothering them.Products sold are good and prices are fair.

FairBailey and the rest of the staff were extremely helpful & the prices are fair.

I was looking for hood struts for my car. It was near closing time, and the guy on duty had his girlfriend waiting for him in the store. Rather than point me to the gas struts, he simply lied to me so I would leave. I verified that they do indeed carry a full line of gas struts for hoods, hatches, and trunks. The quality of Advance Auto Parts staff continues to go down the toilet.

Great Customer Service

My representative was the best to ever do it. He was witty, courteous, knowledgable and patient.

Very helpful staff at this location!

Enjoy the service there!!

I loved this store when you purchase something comes with lifetime warranty and they install it for you great place

Omg these people are clueless..Worst auto place ever been too.I would actually be embarrassed if I ran this store

Farouk was very charming and helpful. He changed my battery for me, and was very knowledgeable

My husband had got best break pad for a good price

Excellent service, from all team members. Store is neat, clean, and organized. Staff is knowledgeable and courteous. Thanks, .. JR. 05 CTSV

One of the reps (tall women was super helpful), the other that was sitting down (on her iPhone that has a gold metallic strap) doing nothing made me feel like I was bothering her, the energy was terrible coming from her; although I rarely write reviews, I felt compelled to do so because of her.

Poor customer service in this store especially the skinny female. She is rude and condescending. I went to their competitor and got what I needed without the attitude.

This is a good place to get ur auto parts, staff very knowledgeable and helpful, cant find it,they will, good store.

Price to high

Awesome customer service! Very helpful

Chris is very knowledgeable and helpful.

Great service by kind and knowledgeable staff.

Very very bad customer service do not waste your time go to another one. Any other one

The area speaks for its self employees rude the dont do there job because of management. I came in to a young lady not working but talking and eating chips i asked her to charge my car battery, i even asked if she wanted me to carry it to the charger she told me no. I told here ill be back in a few hours. I left and came back 3hours and 30m and my battery never left the counter where i left it at. Then had the nerve to look at me like im mad for no reason. Im black and i hate having my own kind serve me at a job its disgusting how they act smh i just want better for my people

Nice staff during my quick stop.

All your automotive needs, great customer service

Great location, my auto parts location.

Excellent service always.The workers are friendly and helps

Bought a thermostat, it was bad, brought it back got a new one that one had a crack, so I had to bring that one back. Bought a clutch fan it was bad had to bring it back. This was all in a one week spand. Had the first or second thermostat worked I wouldnt have had to change the clutch fan. I will NEVER go to Advanced Auto again.

This is a good place to buy auto parts

Person at the front (female) was loud and unprofessional. I had asked to have my check engine light tested. After waiting for a bit, went back inside only for her to shout..this girl...I mean this lady needs her check engine light tested.. unprofessional to say the least

Exelente customer service Anthony and his crew thank you for you exelente services

Good parts stores with good support.

Great

The manager was nice but the female cashier was very rude, especially to return customers from companies that use Advance all the time

Very helpful staff.

I love Anthony!!! he is the besttttttttt

All you need for your Ride.

Close to home and great service.

Knowledgeable staff... Go there to save some cash

Ery nice people

Very good peoples

There was one gentlemen who was very helpful

Not good service at this location. The counter help need training

Had too replace a battery they installed it for me there.

Honest and knowledgeable service

Online deals are good.

Always going there for any auto part I need.

Ordered on line. Ready when I arrived.

Employee always friendly an always helpful

I was by the door 30 min before the closing and the did closed even before I come!!

There customer services stinks no manager at hand to help you out and the Staff need to go, dont go there if you need anything

Helpful staff.

Lizette is the best!

Change your hours, 3 customers in parking lot....CLOSED

Very, very helpful

Friendly and helpful staff

Great customer service

No good costumers service. ..some of then dont have a skill in customer service. ..

The plaza its in is not so nice

Great customer service

Lizet very bad attitude

Great