Provides the best customer service and really listens to my concerns. My service advisor is the best, always pleasant, courteous and offers the best advice for improvements in caring for my vehicle. Service is speedy and capped off with a car wash. No better dealer service out there.

I spoke to one salesperson And went To the showroom Today. Due To the shortage of inventory, they Can’t sell The vehicle at the company price. The salesperson is asking for $5000 plus as a premium price from the MSRP. The dealer can decide the sales price, fully agree with their condition. But please mention this to the customer in the beginning, dont waste their time and money.

Their sales person Jennifer H listened to what we were looking for, and showed us our options that were truly valuable to us. She did not waste our time by showing us vehicles that we were not interested in. Really respect a sales woman like that. The whole process was timely and efficient. I would definitely recommend them.

The complete visit was professional and done with a courteous friendly attitude by all representatives. The facility was clean and inviting. Any and all questions and concerns were addressed immediately and to our satisfaction.

I had the most memorable buying experience thanks to the salesperson, Jordan Gutierrez. From the beginning he was very honest, upfront and outdid himself to make sure that all my questions were answered and that I was a satisfied customer. He is the reason I would do business again with Ed Morse Sawgrass Auto Mall.

All my vehicles purchased here and there service department highly recommend! Would not change dealer or service for anything else! Jason best service advisor and Billy if youre in the market for new or used car, trunk, or SUV!

I worked with Juan throughout the entire purchasing process. He was very responsive, extremely helpful in the purchase of the vehicle. He truly went above and beyond. This was a stressful purchase for me, purchasing a vehicle sight-unseen. He provided me with all the information I could need to make an informed decision. The entire closing process was smooth and seamless. It is my pleasure to recommend Juan and Ed Morse Sawgrass Automall.Thank you,NatalieSt. Croix, USVIpurchased 10/2021

Great service from Ed Morse. They now my vehicle and love the service agent always have a smile. The only lowlight is they use to wash the car after the service and the stop this courtesy practice.

ONE-OF-A-KIND-Automall, Ed Morse. Well built, Excellent Location, I Met Helpful And Friendly Employees At This Dealership. My Service Was Fast! They Took Care Of My Vehicle Problem And Had Me Out And On My Way In Real-Time. I Had A Very Good Experience, And A Knowledgeable Service Advisor-Writer, SCOTT SUPKD. Who Was Up-Beat, Friendly, Humorous With Smile & Laughter, Positive. So Far I Can Say Yes To This Dealership For Service And Sales. I Recommend Ed Morse At Sawgrass Automall.

Its always a pleasure dealing with Jason Carter. He always takes great care of me when I bring my cars in for service.

Well there good but my last experince wasnt so good

I usually visit Edmorse Cadillac and it had never disappointed me in any way. Great service and polite staff.

The best dealer to purchase or lease from and if you really want to have an unbelievable experience ask for Juan Tabares. Juan is by far the BEST sales/Lease agent I have ever worked with when buying a vehicle. This is the 3rd car my family buys from him. Before meeting Juan we had always negotiated online and received the best pricing however; he still managed to beat that... thank you Juan you are our #1...

Shawn was very professional and attentive. Every person that we encountered made us feel like they had our best interests at heart. The manager was great too.

Very deceiving people - Internet price showed one amount, I called and spoke to a sales rep who verified with a manager and confirm that the price was correct. I drove one hour to the dealership to get there and be informed that the vehicle had a markup of 10 K .

Clean environment and helpful. Would highly recommend Scott as your service advisor at Cadillac.

Had a problem starting my GMC Yukon and took it to Ed Morse GMC for service. Battery was replaced (under warranty) and the vehicle now starts and runs perfectly.The service advisor got me checked in immediately and kept me informed while the work was being performed.I will definitely return for service in the future.

Great customer service and a job always well done! Definitely recommend Scott as your point of contact :)

Chris Levangie in sales was awesome . We got a great deal on our truck !!!

No BS. Helped to find additional funds for my down payment from the equity in my leased vehicle.

Juan the seller was very listing and patient with me, he has a great customer services and care about his clients

Todd is the best service advisor- always a pleasure to deal with him. Informative and pleasant to work with.

I would give no stars if I could. Very deceptive and unfair business practices. Dont just write reviews file complaints against this business. Dont only contact the BBB they are limited and in my opinion biased.It is totally unfair what they are doing to certain customers. We experienced Several failed repair attempts while car was under warranty. Each time they make a recall repair car is worst. Also be sure to check your mileage in and mileage out. Jason is the worst service advisor and it appears to me he is far from honest, especially when it comes to women. Are these mechanics are ASE certified? My mother is a senior citizen under doctors care and the numerous trips we had to make for the same issue is absurd. The treatment is unethical However I am relentless. My mother is ill and elderly and should not be subjected to such unfair treatment. I will not tolerate it and there has to be accountability.

Always friendly and helpful staff here. No pressure sales!Honest and upfront very appreciated!

Patty Manning is the greatest!! Shes in Fleet Dept. And makes every Free Mary Kay Car Pickup the best!!

Raphael helped me with the warranty features for a blown tire and services for my vehicle he calmed my fears about my tire being repaired and he conveyed empathy about me missing my trip to Jacksonville. And the next day was even better when auto repair called to let me know they were fixing the tire and no need to replace a perfectly good tire.

Albert is the best !! The service was on point ! Ed Morse will be my service center from now on !

Made an appointment online and staff at the Service area is always very nice. As always Wayne Quick, my service advisor, was friendly and answers all my questions. Service delivered with a smile. Cant ask for more. Thanks Wayne

Buyer beware! If you are looking for a competent team and a great car buying experience, take your business elsewhere. The team messed up my car order and then had no remorse or desire to make a repeat customer (me) happy. No apology. Treated poorly from the initial visit through me walking out. Never shopping here again. I wouldnt give any stars but I am forced to to post this review.

Took care of us with our need to have an SUV to fit my family. We were in found what we wanted and got it at a great price.

My service rep Scott Supko was wonderful! He was patient, he answered all my questions and he let me know what was happening with a gas tank problem I was having even though I was there for an airbag recall. He is definately an asset to your company! I will ask for him anytime I need service. It was a great experience thanks to Scott!

Great service! In and out, back on the road in less than 90 minutes!

I would NEVER ever take my car back to this dealership for anything, I went for an oil change and paid almost $100 the cost is ridiculously high. I would rather go to Phil Smith. Im sorry I found out after the same oil change is $40 bucks at Phil Smith. Im driving simple Chevy not a Benz or Rolls Royce.

Great experience from beginning to end. Vanja was excellent and extremely profesional. A true joy to work with.

Helpful, knowledgeable, and personable staff. Always available to answer any questions!

Had to go for a recall item. A free oil change went with. No complaints with service, however their car wash is not good. Lots of dirt left on car.

Although the process of buying my Escalade wasn’t the best, that has been addressed. The Sales Manager really cares and is very nice. From a Service standpoint, they are excellent. Highly recommend working with Todd in Service. Everything goes smooth. Todd listened to all my issues with my Escalade and made sure they were all resolved before I picked it up. Getting a loaner was simple and smooth. Todd is very thoughtful and makes sure that everything is taken care of. He is also extremely nice.

Best experience buying a car here. I’ve bought several cars in my time and this round was the easiest. Tiffany was great got me started, Peter was great with communication and assisting me with the purchase, Dave had my stuff ready when I arrived and was very helpful with getting the my new car set up, and Caleb in finance was amazing. He worked my deal and got me in and out. Also got my payment lower than I expected... thank you to everyone who helped make this happen it was worth the drive.

Nice people & comfortable place & professional service; purchase Chevrolet & maintenance

They were very professional and i would like to buy my next few cars here

Very nice clean friendly atmosphere ended up buying a few merchandise and I plan to go back soon

Dana Thrasher made buying the vehicle a great experience! I walked in late in the hour and was still able to take position of my 2017 Denali and surprise my wife! No hassle buying no tricks just good service! Thanks Ed Morse for having such high caliber employees!

A/C, Very comfortable while waiting. Hot beverage maker.. high quality.Offers teas, all coffee types, and hot chocolate. Charging station for texh...And free wifi. Also tv.....appropriate spacing.. mask required...

A very professional dealership. I was happy with the Cadillac I leased.

Had a 10 AM Appointment for an oil change. When I booked the appointment I specifically asked if 10 AM meant that the car would actually be serviced at 10 . I was told yes sir, we will take good care of you.I specifically asked before making the appointment; because a different Chevy dealer had once given me an appointment and took the car back on time only to leave it in the parking lot for 2 hours before doing a 20 minute service.When I arrived the very nice ( truly) service rep started processing my car only to tell me that 10 AM was the appointment to write up the car and actual service would not begin til after 12. I left.A 20-30 minute oil change and tire rotation should not take 2.5 -3 hours.

Good place to buy a car. Look at everything clsosely though.

Thats a great place to do business staff is very knowledgeable and curtius

All the personeel are very professional. Great team.

Really bad business practices at this dealership. I will never pay a “market value” adjustment on any car. They are taking advantage of COVID by marking up to the tune of 7 and 8 thousand dollars on the Yukon. As soon as you drive it off the lot, you just gave them 8 grand to sign. Additionally, ordering is an arduous process. I ordered my Tesla online for 150.00 - is was 110,000 car. Here..... 1000 non refundable as stated.I went to another dealership and ordered in 20min with my GMC military discount. Please do not pay them for this greed.

I went for a repair. Jose was very attentive, service was quick and repair was quick as well.

Great customer service and was able to get business done while I waited in their waiting area

Kenny, the General Sales Manager and the Sales Manager made the buying process very quick, easy and stress-free.

From the moment I pull in the service lane, to the moment I receive my loaner, all goes smooth and perfect. Staff are courteous and very helpful. Scott is the best service advisor I have ever dealt with. When our lease is up, I will be getting another vehicle at Ed Morse!

Awful service centerTook 2 hours and 35 minutes for an oil change and rotationHad a 2 pm appointmentDidnt even start until 3:30Then took an hour and 5 minutes to change the oilAs soon as I leave the truck now pulls to the left and when I get on the highway it shakes.Will never go back there

Great, friendly place. honest

Price gouging at its finest. Internet is one price and their sell price is 10k more. Shady people starting at the gm who gave the price. Ill go to a quality dealership.

Took in my 2017 Canyon GMC in for service in Oct 2019, twice they said no issues, finally brought back and they said yes you need the torque converter replaced. It took 2 months before part came in. I brought it into the shop and they finally got to it two weeks later. They did provide a free rental that was great. But once they took the transmission down they found additional issues. Now they told me it would take another week or two. They were able to get me a new transmission. That was great, but one week passed now I am on 4 weeks and no repairs have been done. I have had to cancel my camping trip twice. I just passed by this morning ( Feb 14, 8:30am ) no one is still working on my truck. The transmission got in on Monday 2/10. I spoke to the service manager Dave, he had no solutions just excuses. I explained that I have been waiting since Nov 2019 for this and still nothing. No truck for 4 weeks. The transmission was there since Monday and no one has touched it. His answer was, we will try to finish ASAP. No a very good experience at all. I do all my service with Ed Morse since I purchased the vehicle. Everything was good until this experience. Not going back any more for any service.Update 3/10/2020 - I got my truck back 2/21. The truck is working perfect now. Long wait allot of stress but the person who made things right was Jason my service adviser. No management contacted me direct when I picked up the vehicle. I also did not get response back from Corp on the email I sent. Jason offered me discounts on new tires that I needed and made things right for the very long wait and inconvenience. Thank you Jason for going the extra mile to make things good again. The only reason I will continue to do business with Ed Morse is because of Jason. #edmorse #edmorsesawgrass.

Scott is the best. I was taken in immediately. The techs are great and had me out in an hour. The facility is top notch and you can walk next door and grab lunch!

Richard was very accommodating, professional when I arrived and kept his promise as to how quickly the work would be done!

Nice and clean. Warm atmosphere inside the lobby. Received great customer service by Richard Kahn.

Very helpful salesperson. He did well to impress us in our search for a vehicle.

Go see Chris LeVangie in sales for all your Corvette and camaro needs in sales !!

As our family grows so do our vehicles. We found our newest family vehicle at Ed Morse Sawgrass Auto Mall. Peter and Daniel at GMC worked quickly, as we drove from Orlando on a tight schedule, and we were out the door in just over an hour, WITHIN BUDGET!!I cannot stress enough the purely sublime experience we had at Ed Morse,

Very bad experience. After having vehicle repaired and now similar transmission problems still exist, the service writer said they will NOT look at it again. They said try another dealer. I have never been so disrespected. We have a truck and a fairly new Corvette that we were going to trade up. Why would I do that with Ed Morse after they said to take my 17 Colorado with less than 36,000 miles on it when they said take it to another dealer to get it fixed!!!! Ill be taking my truck and also my fleet of GM vehicles that we use in our business to another dealer. 7 vehicles and 34 employees will NEVER go to Ed Morse.....GM has been notified and they were in awwww when I told them. Ed Morse want me to run my truck out of mileage warranty to avoid replacing my transmission...A common practice from other people I know...Shame on you Ed Morse for employing people like this. You CSI rating in going to drop as a result to say the very least.

Best dealership around. I bring my non chevy products here for service.

I bought a corvette from Chris he was wonderful, every one from finance to the Allstate reps were very accommodating, friendly and nice to work with! Thank you!

Great knowledgeable staff. Good service and follow up on all aspects of purchase

Very friendly environment, not pushy, Matt gives excellent experience. 👌

The prices of the services are very high compared to Toyota and Honda which is what I know and I also believe that they must have a better way of offering services in packages without confusion.

Friendly Employees, fast service. Perfect for purchasing a car or even getting car serviced.

Great experience. The staff was honest and truly helpful.

Fast, friendly, and accurate service.

Very nice folks. They showed me everything. No pressure to purchase. I would like to come back and get a pickup truck. Hope i can get a good deal.

Brought my 2017 Volt here after it abruptly stopped on the highway. Turned out to be a bad battery, they replaced it under warranty and got it back to me very quickly considering the part came from Detroit and Thanksgiving was rapidly approaching. Not only did they get it done in time they even cleaned it and I am one hundred percent sstisfied.!

I recommend these dealer and bought a silverado there. The service department is very professional, especially the service employee named Alberto Salas. He is an excellent employee and very professional.

Very low level of communication! I will definitely deviate from this dealership !!! After multiple phone calls and two appearances at the dealership, three credit checks that one of them was without my permission and authorization, no one calls me back with answers and every time I call And leave messages I do not get a reply. Horrible experience! I will definitely deviate from this dealership !!! One star too many

Very courteous, professional and took care of all my concerns!!

Such wonderful customer service! My A/C went out on my vehicle and I was fortunate enough to get an appointment the next morning. My service rep. Alberto Salas was very helpful to me. He explained the process to me in terms I could understand. He offered to help get transportation for me to get home b/c the repair was going to take longer than expected. I will definitely be coming back here to keep having my car serviced.

My salesman retired so we had to start with some one new we got a great sales lady. thanks for everything

Great customer care and vehicle service. I appreciate their knowledge and understanding of what keeps my Equinox operating at it’s optimum potential. Very professional staff and great customer waiting lounge offering amenities to keep me busy. I’d recommend their services to everyone I know! KEEP UP THE GREAT JOB!!!

Service advisor Jason was friendly and courteous, but the dealer did not have windshield wipers in stock for my model vehicle. Other than that the overall experience was pleasant. I didnt have to wait very long.

Here is your story:nice place, very professional people

I wanted to give a shout out to Alberto Salas for helping me navigate the factory defect issues with my Chevy Malibu Hybrid. He was a great customer advocate and would be one reason why I hope to buy another GM car (hopefully EV) in the future.

A pleasant experience from first visit thru purchase.

Excellent experience in service my advisor Jason and the service manager went above and beyond to help me this time my warranty just expired right after I got one part fix. Few days later something else broke they got in touch with GM and and got majority of it covered by them. This was probably the best experience I’ve received in service in a while. If you need service on any GM vehicle go see them.

We bought a used vehicle from here a month and a half ago. The purchase was smooth but the customer service afterwards has been a nightmare. We still have not received our registration for the tag and we are now driving on expired temp tag because they mailed it to the wrong address. Ive been calling every other day just to be told dont worry about it we are working on it. The sales lady that sold us the truck refuses to answer my call anymore. They didnt want to take care of the problem at all, they told me to go to the DMV and tell them I lost it. In all my life Ive never had something like this happen to us.

Scott is the best. See him for the best service at Ed Morse Cadillac.

3rd car I purchased from Ed Morse. Great dealer our sales person Vanya was wonderful.

Exceptional experience and service. Scott in the Service Department is fantastic. He truly treats me like family. He stays in contact via text whenever I have my truck there. If I have a question, I can text him in advance and he always gets back to me. I always feel like I am being treated right and I cant thank him and Ed Morse enough. Since I bought my truck there, I have had nothing but positive experiences. There is no reason to ever go anywhere else. Thanks to all of you and Happy Holidays!!

Excellent customer service. They have many dealerships under the same name. We specifically went to Chevy. However they have other dealerships there as well. Very happy with the service, the sales process, the least processed, and turning in my fiances old car was a breeze. Very happy to recommend these guys. Not high pressure sales. I would definitely buy a car from these guys again.

I bought a 2017 GMC Acadia back in early 2018. I dont understand why I was there 4-5 hours when I was paying in full. Why so many questions? I had an issue recently, I went to see about a email I received and the engine light was on. There were 2 men working at service repair and was shut down when I said Id stay to wait (I was assisted by the older man) he said no you cant, you can call and make an appointment to be seen!I live over 30 minutes south and came here to be spoken to this way. I said nah Ill take it to my mechanic. He shrugged and said ok with a couldnt care less look. Id never recommend any friend, family or colleague of Ed Morse.Im uncertain if it has to do with covid but please have a meeting and have him brush up on manners and professionalism.

Recently leased a 2020 GMC Terrain. Due to COVID I was nervous about going and shopping in person. The online sales representative Bailey was very helpful and knowledgeable and was able to help me find the perfect car. The salesman Daniel was able to get me a great deal on my lease. I will definitely recommend this dealership everyone I know!

From the moment my husband and I walked into the dealership we were treated with such professionalism and respect. Jason Pittmon the sales associate that helped us was just amazing....He payed attention to what we asked for and he delivered!! Made sure he explained everything about our new purchase.

Walked into buy a new truck was just starting my finalization of what I wanted, I walked in the showroom and ask if they had any zr2s colorados?, and the exact reply was (nope we dont have any) and then the guy turned around and proceeded to go back to the conversation that about 6 sales people were huddled together having, I am currently at Phil Smith, getting ready to sign on a new 2019 Ltz Silverado, wanted to say thank u to the salesman from there!!! I went to a place with much better service!!!

They will treat you like family

Aldo pays attention to details. He always greets me with a smile. Im appreciative of him noticing that my key fob had a minor crack so I left the dealership with a new one! Thank you very much. The drivers, Bruce and Joe were on time and friendly. Great service!

We were contacted prior to the end of our lease. We called back, asked for the type of vehicle we were looking for and the terms we wanted. Within a few hours, we completed paperwork online and we picked up the car the next day. Seamless process and headache free.

Scott in service took care of my car will definitely return

Completing the purchase a breeze, but be prepared to receive no attention to emails or requests after that… In my case, there was a service contract that was added during the purchase with the option to cancel at a later time, which after carefully reviewing I decided that it had no added value for me. I send them the request to cancel and still, after almost three months there is no response from anyone.

Chris Atkins and Jennifer Garcia were wonderful to work with, no pressure selling or any other activities that have kept me from dealerships in the past. I have to say Ed Morses teams are outstanding! I recommend anyone looking for a good deal without all the hype and pressure, go to any of the Ed Morse dealerships.