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Cricket Wireless Authorized Retailer
1084 Broad St, Sumter, SC 29150, United States
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Cricket Wireless Authorized Retailer
Comments
Ch
Review №1

Went to buy a new phone. The girl that was handling my business almost charged me too much, but the other girl heard when I asked why is it so high when I (etc). The other girl explain to her that the sim card and a few other things wasnt supposed to be charged.

ki
Review №2

The nasty people working here added something or someone to my account and charged me more money. And they said i didnt have mobile hotspot when i know i did. I had unlimited everything plus mobile hotspot. The woman working rolled her eyes at me. Dont come here😡😡😡😡👎👎👎👎👎

Al
Review №3

Went in and 2 females were eating and being rude. They didnt want to service my mother and brushed her off. One of them did not check her phone for the issue she told her just buy another phone. Customer service is awful. My mother said she spoke to her like a child. Another customer walked out also. She did not service my mother and laughed in her face. Trifling.

Ti
Review №4

Easy place to find to pay a bill

Am
Review №5

Fast friendly service

Ro
Review №6

It was 2 woman in the store at the time. Both of them were so rude and disrespectful. When I first came in the girl didn’t want to help. She barely moved to go get the phone I purchased. She was on her phone texting while she was completing my transaction. They were gossiping about how bad their systems were. The older woman tried to be helpful but she wasn’t at all. The younger girl definitely need to learn what customer service is. My phone is glitching and I refuse to go back in their store. I will visit another retailer. I will never go to this store again!! Awful customer service!

Ri
Review №7

The female manager there has a very nasty attitude how she respond to customers

De
Review №8

Very Friendly staff my cell servace is just ok since I live way in the country but in Town its very good. The cell phones are kind of pricey and if you want to upgrade its not free you can get a discount on a phone but still have to pay 100$ on up plus a 25$ activation fee and one other fee. The screen savers cost way too much so do the phone cases I suggest looking on eBay for those products you can get items that are the same or just as good or better for less then 1/4 of the price plus free shipping

Ga
Review №9

Caught the employees in the middle of their lunch break and they were still nice enough to help me out!

Y
Review №10

Just called and asked for a phone and see if they had or not, however she was very disrespectful and had an attitude.

Sa
Review №11

The manager is lovely. Quick service and she explained everything so well.

Ki
Review №12

Being a senior, Im not so tech savvy as all those younger users so I have questions... Yep, questions and I may not always know what my question is- lol well its not really that bad but I do need help from time to time. I feel comfortable dropping by to have the Customer Service staff help me with my questions... They can help me without making me feel like I shouldnt be using a smart phone( like Im to old ) and have me in and our in no time. I do have some tech skills so I do have something to work with but just dont know all that my phone will do i guess, but Im learning lol

Ly
Review №13

The sale person was not friendly

Sh
Review №14

The ladys help me so good i glad i doing business with them

Ch
Review №15

Love the manager and her employees. Always helpful and always a smile on their face.

Ka
Review №16

Love their customer service and their phones service. I had Boost Mobile for a month and they werent good at all. Went right back to Cricket, now Im all 😁😁😁😁😁😁😁😁😁😁

Ke
Review №17

My wife lost her phone. They sent another phone to her. But then she found hers. She sent the new phone back but later they shut off the service on her old phone. We are now 10+ days arguing with cricket customer service. Every person she has talked to as given her different and often opposite directions. They have both been rude and condescending. They don’t seem to have any organization.

De
Review №18

GREAT MANAGER AND STAFF. THIS COMPANY IS, AND IT WILL,GO PLACES.#1. OWNER HOLD ON TO WHAT YOU GOT!!!!!!!!!!!!!!! I NOW HAVE 5 LINESAND SERVICE IS GOOOOOOOOD

Ja
Review №19

Very good quality and service

Je
Review №20

Very nice and curious and patient

Se
Review №21

I thought this was such a great company when i joined. Buy seems they just sell u faulty chargers that break every month tops. I brought one this morning and it didnt work and they wouldnt return because quote it will make there register short, but there item will be back on the shelf for sale knowing its faulty. I have the highest phone bill plan they offer and about to switch my number been a customer for abot 5 months +.

Ky
Review №22

The employees here are awesome and worked with me after hours on an issue I was experiencing. Thanks!

Ja
Review №23

Cricket doesn’t have terrible customer service they have no customer service

Ta
Review №24

Wonderful customer service. Friendly and personable.

El
Review №25

Good location on busy street.

Ch
Review №26

Best deal ever just wish you could upgrade phones or trade phones for a better one but service is excellent

Sh
Review №27

The Staff; they are soo helpful and nice

M
Review №28

Great people and the ultimate problem solvers of issues with your phone and our carrier. Great prices and plans.

Si
Review №29

I had one of the worst experience ever. The manager was very rude to me And refused to pay my bill. She handled 2 people infront of me and refused to give customer service to me. I dont know if she had a bad day or what but she obviously took it out on me. I know 6 people who left this place because of the manager and her nasty attitude. I will never go back here unless they get a new manager.

Sa
Review №30

The ladys at Cricket are friendly and very helpful

Wa
Review №31

I had a question about their service and the technician was very knowledgeable and helpful!

Da
Review №32

Great cell phone service!

La
Review №33

Great service my phone pick up everywhere!

Ba
Review №34

A good wireless store.

co
Review №35

They have great service.

Li
Review №36

Great service!! Awesome people

Lo
Review №37

I Love This Place

Ma
Review №38

Staff was very helpful and courteous

La
Review №39

They help who they want too. If the females working and a male walk in, they forget about the femal

Ta
Review №40

Good plans and cheap phones

Sh
Review №41

I love u guys

Ki
Review №42

I Love cricket wireless!!!

Be
Review №43

Fast, professional service.

Th
Review №44

Good and helpful as always

Ro
Review №45

Very helpful.... A+A+A+

Th
Review №46

Yes my cell phone company

Br
Review №47

Terrible all around.

ch
Review №48

Are You Hiring ?

Le
Review №49

Ok

Pa
Review №50

Easy in and out

An
Review №51

Poor cell service

Te
Review №52

Love it

Information
7 Photos
52 Comments
4.1 Rating
  • Address:1084 Broad St, Sumter, SC 29150, United States
  • Site:https://cricketwireless.com/stores/ll/US/SC/Sumter/1084-Broad-St
  • Phone:+1 803-774-4000
Categories
  • Cell phone store
Working hours
  • Monday:11AM–5PM
  • Tuesday:9:30AM–6:30PM
  • Wednesday:9:30AM–6:30PM
  • Thursday:9:30AM–6:30PM
  • Friday:9:30AM–6:30PM
  • Saturday:9:30AM–6:30PM
  • Sunday:9:30AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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