I went to La-Z-Boy before tax free holiday in August. I had a wonderful, but clearly overworked, employee Audrey. Together we found what I wanted. It was delivered yesterday. The 2 men took out my old heavy, motorized couch and loveseat and then brought in my beautiful new couches. They took covid-19 steps which made me feel safe. Why shop at those other furniture stores when the prices and quality are comparable at La-Z-Boy.

My parents were look for new furniture and wanted to see what La-Z-Boy had to offer. From the moment I scheduled the appointment it was a great experience. Our sales person and interior designer went above and beyond to assist us while we were there. Maddie, our Interior Designer came out to the house to make sure the layout was perfect. My parents purchased custom furniture on Monday and are looking forward to its arrival. The only disappointment was it will take 12-14 weeks to deliver. That’s no ones fault with the custom furniture and COVID. Thank you all for your excellent service. I will definitely be back.

Happy with the saleswoman who was both helpful, kind, and helped us find what we want in our price range. Great Customer Service! Product is superb! Just a wonderful experience!

I was very pleased with the woman who came to greet me at the door. She explained the sections of the flooring and told me she was available if I needed her. I went back to her and told her what I was looking for. She helped me patiently with a beautiful smile on her face. The woman at the register was happy, dancing to this tune that came up. She answered my questions and was very thorough. Overall it was a great experience

Darby, Joe, Sara, Arielle and Michael were extremely helpful with the purchase of a recliner for my Mom. We are so appreciative of their kindness and professionalism as they arranged for us to get one right away. They exemplify everything a great sales and management team should be. We will definitely go back when we are looking for more furniture.

Staff were all very helpful without being pushy. I ended up with an absolutely fantastic deal on a beautiful couch that was a cancelled special order. High quality, gorgeous, and delivered just in time and rather quickly. Seriously made my month! Thank you!

WonderfulTony our sales person was extremely knowledgeable and helpfulWe did not feel pressured at all.The entire process was great.Highly recommend lazy boy

Great deals while they are closing this store. You can bargin. The quality is unmatched. Our old Lazy boy furniture is 14 years old. & we are just moving it downstairs.#Leather # La-Z-Boy

Our purchase goes back to August, 2000. Store was very busy . We spent a lot of time browsing and waiting for customer service Purchasing was simple and we waited till October to receive our recliner.Delivery people were good and prompt. Wish we had known the store was going out of business so soon to save us some money.

Because I have several risk conditions, a strong safety protocol is important to me. I called and spoke to Rick, a sales associate in the Stoughton, MA store. I told him the name and model number of the item in which I was interested. By agreement, he met me at the door and brought me directly to the item, which he had sprayed prior to my arrival. I had my own mask and face shield, but I was offered gloves as well. I determined that the loveseat double recliner was comfortable, chose a fabric andmade my purchase. He had even sprayed the pen I needed to sign the papers.I never came within 6 feet of anyone else while I was there. I could not be more satisfied with the whole experience.

Dianne Lawrence in the Stoughton,MA store was EXCELLENT!! She is very knowledgeable about the products and really listened to us about what we wanted to get and the functionality and look of the furniture.Because of Dianne we bought 4 pieces of upholstered furniture faster than we’ve ever purchased furniture. (We own 2 homes and have been married for 38 years so we’ve purchased a lot of furniture!)We special ordered 2 wall hugging recliners in leather, a couch in a velvet type fabric and the Roxie swivel chair in a print fabric. These pieces are going in a Cape house so Dianne was great with helping me pick out durable fabrics and had me get the 5 Year protection on them.You’re lucky to have her work there!

Store employees messed up the delivery of our furniture twice. First the furniture was going to be delivered to the wrong state, and then then new delivery date was changed to a date that is already past.I hope you enjoy sitting on the floor as much as I do.

The sales person was extremely helpful and through and attentive. Everyone we came in contact with was very nice. They all should get a raise and a couple days off.

Audrey & Maddie made difficult decisionseasy! Both were knowledgeable, friendlyand patient. We are happy with our furnitureand decorating choices.Many thanks to them and La Z Boy

Great place to shop (too bad they are closing). Sales staff were able to give us discounted prices right away. And because it is Lazy Boy, the quality it top notch.

Sharon was very helpful, answered all our questions and gave us a very good deal! Thank you! That was awesome customer service.

The person who helped me was very 👩‍🏫 professional and and went very smoothly. The length of wait time is exceptionally long at 14 weeks though.

I purchased a recliner with a glider. swivel and a custom fabric. I waited 10 weeks for delivery. I had a problem with my recliner but Ariel Hart, sales person and regional manager Harry Ladd at the Stoughton, Ma store could not do enough to ensure i was happy with my purchase. Their customer service and attention to my needs were unbelievable.

My experience with the customer service has been very disappointing. Every step of the way there has been errors that have caused delays. From misplacing my payment, to delivering the wrong color chair and then failing entirely to deliver sofa. After several phone calls Im now at a six month wait to receive what was promised to me in 2 weeks. Not once was I offered an apology or a discount.

Got some nice furniture at a very nice price with lots of help from very nice people looking forward to the delivery

Everyone at the store friendly and helpful. lots of beautiful furniture to choose from an all around great experience would definitely shop at La-Z-Boy again!👍

Great service and no pressure. Our Salesperson would just breeze by and offer assistance.

Had a great experience, salesman Rick was exceptional and really went above and beyond and made the whole experience super pleasant. Thank you!

We were very happy with our purchase from the company. The consultant was able to show us just what we needed.

Rick was really helpful! Love our new couch.

Salesman was a 5 star. So many choices, so you should hopefully find a chair at a price you can live with. Some hidden cost, extra five year warranty $70 theyll repair or replace the chair for almost any reason. They push this. $99 for delivery. All good!

No pressure, knowledgeable sales! Got exactly what we needed at a good price.

Considering there are only 2 sales persons for the store, Audrey was very friendly and accommodating. Ill be happy when I finally get my couches in October.

Outstanding, superb, excellent. I can’t use enough superlatives to describe my experiences with the sales representative. He was wonderful. I broadly described what I was looking for and why, and he was able to narrow down my options to a couple of pieces. I was encouraged to price shop at other establishments, as he was well aware that I was offered, was the best price for the quality. It will be my first stop at future outings, thereby minimizing extensive price shopping. Thank you for the phenomenal service.

Generally some of the highest quality and most comfortable furniture out there, and knowledgeable sales staff; we wanted to upgrade an existing recliner and the store sold us the correct part.La-Z-Boy itself, however, seems to be stuck in the... well, 1980s. Ordering is a chore that involves (Im not kidding) a catalog of part numbers from a three-ring binder, paper forms, file cabinets, multiple trips to the back of the store because the payment and ordering systems are separate, hand-transcribing of information from one computer to a printout (!) and then to another computer, at least a half-dozen different signatures and disclaimers, and weeklong shipping times for things youd thought might just be in stock. Needless to say, you cant order anything online.

The sales women Audrey was very helpful and not overbearing so we could look around freely! Great selection too!

Very helpful and had a myriad of questions answered. Since the kiosk was not workingpaperwork took too long to process, but a sense of humor was maintained. All considered, it was a good experience. Knowledge, patients and good people skills were appreciated. Thanks to all for great teamwork.

Excellent customer service, great sales representative. No pressure and a great deal

Had a great experience with the in home design consultation. My wife and I have very different styles and they worked tirelessly to get us to something we were both happy with. Great quality and great warranty on the furniture as well

Had a great experience . All the staff was super helpful!

The salesperson was very helpful and accommodating. After 8 weeks, I had to call the store regarding my delivery status. I was assured the delivery team would be able to take my old chair to the curb. Come delivery day, the team was two hours late and refused to move my old chair. I have lumbar and cervical disc issues. I had to move the chair down three flights of stairs. My back is still recovering. I might have to go back to PT. Im never shopping at Lay Z Boy again.

We had a great purchasing experience! Thank you Joe and Maddie for your specialized service!

This is my second time purchasing furniture from La-Z-Boy and I absolutely love the furniture. I was very fortunate to deal with Audrey & designer Paige for both purchases. They were very helpful and enjoyable to work with. Thank you La-Z-Boy for two great employees.

Paige was so helpful in the design process for my new apartment in Boston. We were unsure what furniture pieces we needed and how to arrange them. Paige guided us through the process and helped us at every step. I could not have asked for a more competent, helpful, and enjoyable person to work with during my first time furniture shopping!

Linda was just the resource I needed to make solid decisions for a custom recliner. Her design background and interpersonal skills are extensive. She was patient with the time, and thoroughness I needed to make my final decision. This makes me confident that when my recliner is delivered, it will exactly fit complex needs.

Staff helpful not pushy, knowledgeable(thx Rick). Lots to choose from.

Bad ! Just left Me hanging. Finally got my FurnitureWrong Table ! Was told Deliver is coming, let Me setWait... 5 hours No One Showed up..No call.Now I have No idea when the table I picked is Coming2 weeks maybe ..We will see. Terrible Customer Relations.

Linda, the sales associate was very helpful. We described what we were looking for, Linda directed us to the area of the showroom that best met our discription. Within 20 minutes we knew what we wanted to purchase. A terrific sales associate, a well designed showroom made the buying experience headache free.

Service was excellent. The women that helped us was very knowledgeable. Her approach was was an easy sales approach, no pressure just helpful. Lazboy had exactly what we were looking for.

Chris was very attentive & patient - He spent time making sure the order numbers for both items was correct -He had to hunt for the print I chose from on line too - Explained the ins program & benefits but allowed me to go home & think about it before committing - I never felt rushed - Good experience overall - I just have one ? - Besides the great 30 percent sale, why is Laz-Boy not offering other incentives that many of the furniture stores are advertising ? Such as a TV or free delivery etc - I bring this up only because my friends brought it up - I love the furniture I chose & could not be happier - Thank You again

Very helpful, but not pushy. Sales consultant listened to our needs and preferences and showed us what would fit our lifestyle, not what she wanted to sell. Would definitely go back again. Best furniture buying experience Ive had.

I purchased a Hampden Swivel Rocket in Jan 2019, was told the chair would be ready by mid April. On May 1st I hadn’t been contacted about the chair, which was late, so I called to inquire. I was told the chair should be arriving soon. I called again on May 31st and was told the fabric I had chosen was discontinued. Five months and the problem was only discovered when I inquired. I received a full refund for the chair.Additionally, when I purchased the chair in January I was also sold a $40 fabric care kit to use on the chair. I took the kit with me. In May, when the error was discovered, and I received a refund for the chair, I was told I would have to return the kit to the store to receive a refund of $42.50 (kit plus tax) for the kit. The store is 45 minutes from my home.So, La-Z-Boy made an error, which happens sometimes. But the kicker is, they held my $1300 for 5 months and then didn’t think it was worth the cost of a care kit to try and salvage the customer relationship. They refused to save me the inconvenience of returning a $40 (retail price) kit to the store. I ended up shipping the kit back, which cost me $13. The store manager has refused to reimburse me for that cost. I am beyond disappointed.

I had a terrific experience working with Linda at La-Z-Boy. She had great advice, was very knowledgeable, was efficient and a delight to work with. I presented her with plenty of challenges and she met everyone with an amazingly upbeat personality and a calm patience that left me feeling valued and appreciated as a customer.

Excellent, Excellent & Excellent.The sales person was perfect from start to finish. Did not try to sell me everything in store, listened to me and why I was there and I was in and out in less than an hour. Was a tribute to a professional - 9 months pregnant and due in 3 days from the day I was shopping.

We made a decision fairly quickly, but it took a lot of time to find out what the final price would be. The chair we chose had a tag on it stating the price was $399 and the salesperson came back telling us that chair would be $499. After my husband requested clarification we did end up with the $399 price but no choice of color. I have had a LazyBoy chair that has held up well so i believe in the quality of the product but the shopping experience was less than stellar.

I had a great experience at the Stoughton store. Paige and Linda are awesome! They worked with us to find the perfect living room. I would definitely recommend using their free design service.

Difficult to do business with this companyWaited a long time to get a salesperson so I left the storeTried on line after the difficulty at the store .The online person was helpful but when I received the swatch for the couch it was no where looked liked the picture on lineBack to the store again to get the correct colorThen contacted the online salesperson to update the order and was told I had to confirm or cancel the order onlyYou get it already I cancelled the orderBack to the store again had a nice person help me after a fairly long wait and wrote up the order and I had 7 days to confirmI did not sign on at the time because I waited to be sure my online order was cancelledI tried to put in order over the phone but was unable to do soSo back to the store to sign the orderDoes it have to be this hard to buy a sofa and loveseat????ThanksLarry

I have had two really good experiences at the Stoughton store. Both times the associates we worked with were very helpful. The second time we where very concerned with size of the sofa and love seat as the room they were going into was not as big. They took us through all the options that we felt would fit what we are looking for and where very happy with the entire process.

We bought a recliner for our babys nursery and its a very nice chair, incredibly comfortable and the fabric is easy to clean. I will say that they nickel and dime you with your purchase. EVERYTHING is an add on. The chair that started out as $399 on the price tag, ended up costing $1109. Now, yes, I did choose the Sunbrella Style Fabric but I dont like being pressured when the salesperson brings the manager over to convince you to add on a million things. We chose in store pick up and guess what? They charge you half of the cost of delivery to pick it up at the store.

I think the sales man are way to pushy and very dis honest. He need to know the name of my cat. I told him his name was black. You could tell he did not take me serious. The cats name had nothing to do with buying furniture for my home.

I am very happy with the customer service I received on Monday 11/27/17.I tried online to buy a recliner that was on sale and it was The last night of the Black Friday sale. Meghan the night manager was so helpful and and assisted me with buying the recliner of my dreams. Thank you so much Meghan.Robin

Staff were very friendly and attentive. I would definitely return for more furniture.

Saleswoman was fabulous and couldn’t have done a better job ensuring we got the right product for our needs.Update: chair we were expecting in 4 weeks now not coming for 16 weeks. I found out when I called to arrange delivery— no call from store. Manager not very accommodating for this MAJOR mess up on their part.

My husband wanted a good recliner he was pretty vague verbally about what that meant. Karen was able to ask him some questions that narrowed it down. What he wanted was soft, and roomy. She directed him to a particular recliner and we bought 2 of them.

Great service. The staff took the time to carefully understand what we needed and then to help us find what would suit our needs. We were very pleased by everything.

I had the good fortune of working with paige for a designer and nate for a sales rep. Both where extremely helpful and informative. Paige works wonders. Could not have made the entire process any more stress free and enjoyable!! 10 thumbs up! We will be back..

During the sale it was more crowded than I would have liked, but even then the staff could not have been more friendly and helpful.

The sales person made an error on the delivery date and would not fix it. It would have taken 5 weeks to get one chair delivered. They were very rude when I had someone pick it up for me. Now I have to wait for my delivry fee to be returned. I paid in full at the sale

Purchased a Lazy Boy Couch. Upon delivery not only was the couch damaged by the movers, they also damaged my hardwood floors, front door and various nicks on my paint. It took us several phone calls to various “managers” to resolve issue. Finally I called to cancel order and miraculously a District Manager called me back. Stated they would have 3 people deliver (they did not), they would give me 30% off couch to honor current promotion (they did not) and they would take off $99.99 for delivery charge (they did not!). We did settle with moving company for damages and now I have to take time off from work due to repair to my floor. Oh and the District Manager has not returned any phone calls about bill. I will never buy from this company again. I will also tell everyone of my experience.

Im not sure what to think anymore. We had a problem with our brand new sectional I paid $4,000 for. I bought the protection plan that cost me over $400. Years later something happened to one of our cushions and it got damaged. Whether it be kids or my dog not sure how it happened. Its been nothing but a nightmare to try to get them to cover the new cushion. at first they said they will not be covering it because we do not have pet protection. I really dont know what was the point of buying the insurance? After back and forth and realizing they just aput my protection plan incorrectly and Once they figured it all out there covering the seat. Great! But then I get a phone call from the store saying that they wanted me to pay another $130 so that I can cover the new replacement cushion that Im getting... and make a new protection plan for that piece. Never will I ever buy another protection plan on any pieces from that store. So basically I have to pay for the cushion that was damaged. I have to buy and protect this other piece. I laughed at the salesman and told him why would I ever buy another protection plan when I wanted a refund for the protection plan I already got? And what makes it even better is that they will not put the protection spray on the cushions if I do not buy the protection plan. if it gets stained they will not cover it and it will not come out because it doesnt have the special spray. Its just ridiculous.. I dont really know what game theyre playing but read on Google about all the reviews from lazyboy and there awful insurance plans for their furniture and its all a scam! Dont fall for it. I used to love lazyboy but now Im beginning to think if they could hire or have this company in their name they should be ashamed of it. However I do love my sectional. But I dont think I will buy another piece of furniture from them.

Awesome customer service people.

Love the chair. One star off for it taking 3 1/2 months to be delivered.

Excellent salesperson- great customer service. Haven’t received the chair yet, but if it’s as good as the customer service- we’ll be very happy!

Great place to buy quality furniture. Very comfortable and built to last

Helpful staff, quality furniture, wide range of choices. Able to get everything I needed in a recliner.

The furniture pieces we have received are great but one piece hasnt been delivered and its been well over a month. Customer service has been horrendous, they tell you theyll call back with info and never do. I even went into the store to get information and was told we will be hearing from them in the next few days and have heard nothing!Based on how they treat customers after already receiving their money, I wont be shopping with them again.

Absolutely love the staff! They’re so professional and helpful and fun to work with

Nate took good care of us and made sure he was Thoroughin his salesman ship . I would highly recommend and go back again.

The entire shopping process was very easy right from the beginning. We are very happy with our recliners

Very good service and representative was extremely knowledgeable. Price seems to be a fair one.

Great place! Great prices! Nicest associates!!

Sales women was very helpful.

Wonderful and very helpful design team

Paige was a huge help! So patient and willing to help us find the furniture that best fit our taste. Thanks, Paige!

Nice store with helpful employee’s

Very pleasant experience!

Friendly help, good price.

Very helpful and friendly.

Very pricey and lazy boy disappointed me good quality years ago was top-notch if you can move a couch on your own you know its cheaply-made and I could actually move a couch on my own

Not your grandfathers LaZBoy!! Bought a beautiful chaise in a custom fabric. Delivery easy and on time.

The people at the Stoughton, MA showroom were exceptional. I would recommend them to anyone. The other Lazy Boy stores in the area? Not so much.

Linda was excellent! She really knows the LaZBoy brand. She deserves a raise!

Sales person told me about a chair and it was the best one there result I bought a new chair

Second time here. Thought maybe first time was a fluke. Worst sales people I have ever dealt with. Ignored for 30 minutes now on the second visit. Awful.

The person serving us was great! The whole transaction was great

Stay away! We had a terrible experience from La-Z-Boy Stoughton from start to finish. When we placed our order, the salesperson significantly overstated the amount of time it would take to deliver our furniture. I cant know whether he was misinformed or just a liar, but he certainly didnt tell the truth. Our order ended up being delivered eight weeks after we placed it, which is outside of the time frame established by the contract. When I asked for compensation, the manager fought with me by telling me that the store called to arrange the delivery (not true) and it should have been delivered within the timeframe allowed by the contract. After I persisted, she offered me $50 off a near $2000 order. Insulting. For each of the multiple calls I made to the store during the two months I was waiting for my furniture, I found the staff to be either unresponsive or rude. Again, stay away!

Great service.

Excellent service from the sales staff and excellent product!

I am in the process of renovating my home and dealing with so many uncertainties, however I knew that I was certain that I would be replacing my 35 year old LaZboy living room set with a new LaZboy set!My experience has been wonderful.From being greeted by Megan, being assisted by Audrey, and guided by Vickie and Tiara.Vickie was kind enough to call me and let me know about a sale that was in process and arranged a home visit with Tiara.Tiara brought her measuring tape, samples I had chosen in the store and even more samples to choose from.Within two days, Tiara had layouts of the living room ready, with the pieces I had chosen, as well as suggestions of alternate pieces that would work in this unique room.The ladies have been wonderful, working with me and the uncertain timelines in this renovation, I can hardly wait for my new LaZboy furniture.

I had a great experience. Salesperson very helpful and efficient.

This is my second time buying a loveseat and sofa from La-Z-Boy . This time I had no time to travel to Stoughton but was so fortunate to have Audrey take care of me over the phone and making sure I get what I wanted . stress free and a pleasure all the way to the delivery Thanks Audrey !! David Brickey

Extremely helpful salesman, took special order so we could get exactly what we wanted

Great service. Very friendly and informative.

Phone order for recliner ...... very good experience

I had a wonderful experience at La-Z-Boy. Meagan Oliviera listened to my needs, and found the perfect recliner for me. I spoke with the other associates, and they were equally helpful.