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NAPA Auto Parts - Genuine Parts Company
901 Boston Rd, Springfield, MA 01119, United States
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NAPA Auto Parts - Genuine Parts Company
Comments
St
Review №1

I was referred here by my mechanic for some parts. Staff is always helpful. Except the one kid who avoids eye contact so he doesnt have to help. But thats just 1 out of 5.

Ga
Review №2

Ordered brake pads online and some other small things. I put the order in about an hour before they opened and picked up the stuff about an hour after they opened. Everything went smooth the website was accurate with availability of my stuff. Good service from great people

Pi
Review №3

Previously posted a 5 star review under false pretenses. I was given a similar part to what I needed and was assured it was the correct part and that It would fit my car. Gave it to my mechanic and he called me a few hours later saying it was the wrong part. Brought it back and gave the part number for what I actually needed. They had very low supply, and the only ones were in Cali (isnt that bad cause I dont expect many people to have the part). But now my car is taking up a bay in my mechanics shop not able to move Until the parts come in, it turned a 1 day job into a 5 day at least :(. The lady at the counter was very helpful though, deserves a promotion.

Lu
Review №4

Staff was great and very knowledgeable and helpful.

E.
Review №5

Dan put in some extra effort to find the electrical part I needed for my trailer -- even though I was just on the phone. Set it aside for me to pickup. Lady at the register laughed at my jokes. Thanks!

st
Review №6

Always have what I need Roger is a great guy

Fe
Review №7

The best thing I like about Napa you will have to wait for parts

Mi
Review №8

Always very pleasant people behind the desk happy to help however they can

Ma
Review №9

Very knowledgeable staff and excellent customer service!

La
Review №10

Excellent service friendly gave discount that i didnt know. Thanks

Ci
Review №11

Great products and service

Ju
Review №12

About iron workers in the show customer including me I waited about 20 minutes and I didnt see the person that was taking care of me so I left

ju
Review №13

Great service, decent prices and always find what Im looking for

Ra
Review №14

Got to Napa at 7:50am 3/28/20 for a sale.4 people inside at a time which I agree.They were asking outside what people needed. He asked me what I needed and I said sprayers. Response yeah I got plenty.After the first customer entered they started to limit items. Only 12 customers there? Im not greedy and only wanted 2 weed sprayers (because you could buy up to 3)was told nope only getting 1So I bought a set of wiper blades so my trip wasnt a total waste.Ended up going to Harbor freight for another sprayer.Poorly planned.

Ca
Review №15

Napa know how isnt just a fantasy slogan. These guys know what there talking about.

T
Review №16

Best napa around if they dont have it napa doesnt have it

St
Review №17

They shipped my bike battery from New York. Received the correct battery in two days.

Da
Review №18

Fix it yourself!😎

Ha
Review №19

A little more pricy but worth it!

Ma
Review №20

Good part

Ma
Review №21

Got to know the efficiency of this place when I was wrenching at Midas in 1997! Been a fan ever since! Roger knows what a book is and can read!😂 👊Christine has been there a while too! Always ready to help! Always use the chain Napa and things will be good! Slogan should read “ intelligent life forms found here!”

Do
Review №22

Got what I needed and paid for it in 5 mins.

Jo
Review №23

Nice costumer service!

FR
Review №24

The best ppl

Re
Review №25

Got what I needed in a few other things and paid less than what the price was Made a dollar donation and got a free Believe in Warrior hat

Ja
Review №26

Discount auto stores are just that... bad quality and service. These guys and gals know what you need and wont sell you what you dont. Plus a AAA discount Love NAPA!

Ch
Review №27

Helpful and KNOWLEGEABLE Staff. Not kids that dont know anything about vehicles like other discount part stores.

JO
Review №28

If you tired of buying parts that dont fit very well thats made in China check out Napa you might pay for a few dollars more but you wont regret it very good knowledgeable staff great place

Ty
Review №29

Everyone here is incredibly helpful. They have a wide selection of parts.

Je
Review №30

Always helpful

La
Review №31

They are so sweet and so helpful here, i love going. Prices are great and they know their stuff!!

ry
Review №32

I went there to get a battery replaced for a vehicle I was working on and ROGER at the desk was awesome to deal with. He was very knowledgeable and friendly and got me the replacement I needed under their great warrantee.I had been in there a few times before but this was worth writing a review since it was such an easy and painless experience. The other parts stores down the street dont know their a$$ from their elbow...this was not the case at all at this Napa store.Thanks again Roger, I will be back in for business because of your great customer service.-RM

Da
Review №33

Always happy when I go to Napa the parts are good never have to return them and staff is very knowledgeable and their prices are better than expected

da
Review №34

Best place of all time. A little pricey but its worth it because the employees are really good and they take the time to make sure you have the right part/stuff that u need to get the job done.

Li
Review №35

They have everything you may need in car parts.

Da
Review №36

Excellent service. Staff is knowledgeable and helpful.

Ed
Review №37

Just stopped in there to pick up something for the car. The employees were very helpful.

Al
Review №38

They give you points if you have AAA

Ca
Review №39

Good crew.

Pr
Review №40

Professional staff who always meet your needs

Dw
Review №41

Excellent...in and out with the right parts for a far price!!!

Ro
Review №42

Great value for the price and the accept AAA for discounted prices.

Al
Review №43

Awesome place the people are cool and redy

Na
Review №44

Clean quick friendly

ri
Review №45

Jerry, Roger, and the Spanish gentlemen whos name escapes me at the moment, always go above and beyond in assisting me on a daily basis, as i am in there virtually everyday working on various projects...

Fe
Review №46

If the other auto parts stores dont have it Napa will

C
Review №47

Good service nice people

Je
Review №48

Place is too small

Ma
Review №49

Good place to shop, fast and affordable!

Ja
Review №50

Good place to go

Go
Review №51

Monthly deals very nice

Mi
Review №52

Quick and inexpensive

Jo
Review №53

I waited a long time to get cashed out but everybody was working so I didnt really mind it.

Ca
Review №54

Excellent counter people, awesome management

th
Review №55

Great service, great parts

Jo
Review №56

Always have what i need

Ca
Review №57

If you dont founded anywhere,,,,go Napa

An
Review №58

Organized now and well stocked

Ch
Review №59

Great customer service

Ru
Review №60

Good part s

Dj
Review №61

I love this place

Gl
Review №62

Genial

He
Review №63

Very helpful and knowledgeable

Jo
Review №64

Great counter staff

Br
Review №65

Very helpful staff

Ry
Review №66

Great staff

Sa
Review №67

Good prices

Th
Review №68

It otay

Jo
Review №69

Ok store

Do
Review №70

GOOD!!

Jo
Review №71

Aparte se. Aplan Español

Br
Review №72

Me gusto mucho este lugar los empleados son amables y lo que buscaba lo conseguí no le doy 5 estrellas ya que nadie habla español me gustaria que contrataran personas bilingüe

Je
Review №73

Excellent

li
Review №74

Khara

Information
8 Photos
74 Comments
4.3 Rating
  • Address:901 Boston Rd, Springfield, MA 01119, United States
  • Site:https://napaonline.com/stores/ma/springfield/901-boston-rd?cid=pl_yext_gpc_GenuinePartsCompany_24371
  • Phone:+1 413-796-7000
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–3PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:8AM–4PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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