Great service throughout. Staff is very friendly and communicative. Excellent body workmanship. We’ve used them twice before and always had awesome experience. We would definitely use them again if we ever needed body work done.

Polly and Jonathan were so professional and dedicated to making sure I understood every step of the process in repairing my 2021 vehicle that had been in an accident. They were available every time I called or texted. My car looks fabulous - just as it did when I drove it off of the lot when I purchased it. I will highly recommend them.

CARSTAR was quick and kept me updated every step of the way while repairing my car.

Metro Collision provided me with exceptional service. Polly at the front desk was very welcoming and made sure to keep me posted on the status of my car. Jonathan worked on my car and he was thorough and made me feel safe when I dropped off my car. After I received my car he went through the work that was done. Great guy and would def go back to him in the future. All work was done in time! Great team!

Metro Collision of Springfield repaired my car after an accident. Im completely satisfied with the finished product. Great job. Polly and Jonathan in front office are a delight to work with. Always a prompt response to my questions. I recommend this business wholeheartedly! Ellen Pritt

Their customer service is impeccable. Truly professional, friendly, and customer oriented. Car was in the shop for a week; they communicated with text updates and phone calls. Use them!!

The staff is very professional. They make you feel right at home. I highly recommend them for any car repair.

My car ended up at Metro Collision to repair major damage from an accident. The people there- especially Polly and Chris- were prompt, efficient, polite, and professional. They went over and above good business to get my car back to me before my rental allowance expired. I couldn’t be happier with this business and would highly recommend.

Polly was amazing, what they said about her was exactly true. She knows her stuff. The people at the body show was excellent they did a quality job on my car, didnt even know someone hit my car. I would recommend this body hands down. They did what it take to be the best. They even took my rental from me, so i dont need to drop it off the next day. The next day i get a call from enterprise and they said the receive the car. Thank you so much Metro Collison

Metro Collision is such an ideal shop to take your car after some body damage! They coordinated with the Enterprise down the road so that I was picked up and taken care of. They really do a great job connecting with your insurance company. Really impressed by how dedicated this team is to making sure the customer comes first - then the car! Thank you to Polly and John!!

I was very pleased with the service here. I was informed daily of progress. Though I asked a few questions, I didnt need to because they planned to give me all the information I needed anyway. My receipt said something about dont stress we will take it from here and that is exactly what they did! Especially during this stressful time this was such a breeze. Thank you so much!

After a minor collision, Polly offered for me to come by and get a quick assessment as to my vehicles driveability, which helped me out in the short term until insurance kicked in w/a rental. They had my car for a week and I got regular updates via text (my preferred method), and after talking w/their team at the drop-off about what needed to be done, I felt very confident in the work they were providing. Received my car today and it looks like the fender bender never happened! The staff were professional, easy to talk to, and answered all my questions. Ill definitely be recommending Metro Collision Center to friends in the area who need body work, and theyre now my go-to shop!

I had a wonderful experience. Polly, the Customer Service Representative, was so kind and welcoming. She was also very knowledgeable and answered all my questions/concerns and kept me updated on the progress with daily texts. Another great quality of Polly was how patient and sweet she was. I truly appreciated that she took the time to explain everything to my parents who spoke little English.The repair work they did was wonderful as well. My car looked brand new afterwards.Overall, I had the best experience with Metro Collision Center and would definitely return for all my future repairs.

Decent body work - done fairly promptly. What really impressed me was their staff - Polly in particular - who handled everything in a friendly manner and made the process run smoothly.

Everyone here is super friendly! I especially loved working with the secretary, Polly, who was always able to make me laugh. The work was done well and quickly. I will definitely bring my car back here if I am ever unfortunate enough to mess it up again!

They were professional through the whole process. They explained the entire process from start to end.They kept me informed. When my car was repaired, they informed me what was done and allowed me to inspect the vehicle without any pressure. I would recommend them to my friends and family.

Excellent service, start to finish; from the minute I called them to make an appointment for estimate all the way until the time I picked up my car, Metro was 100% friendly, informative, and efficient. Outstanding customer service and repair work!

I’ve used this business twice and everytime ive used them it’s always been the same experienceEveryone is very welcoming and friendly and they give you a sense of security while leaving your vehicle behind to get work doneThey keep you informed on progress the entire time your car is with them and they’re very understanding and sincereThey’ve made a forever customer out of me !!!

Jonathan did a great job getting my car fixed. Polly updated me every step of the way. Very pleased.

This company is the real deal. The best customer service I ever experienced. Jonathan and Polly are awesome. The work was done to perfection and within a timely manners. I was kept up to date on the progress every step of the way and the best prices in the DMV. They get 10 stars out of 5.

Three weeks after delivery of my new Tesla Model 3, a Vienna VA trash truck side swiped my car while it was parked. Obviously very upset, I wanted the car to be perfect after the accident. Metro completed the painting blending and repair superbly. Would recommend them without hesitation.

The team at Metro Collision were great from start to finish. They kept me informed from the time I dropped my car off until it was time for me to pick it up. They did a great job on the repair as well. I definitely recommend them for your auto needs.

Always great service and quality work.

Polly is always going above and beyond. She is always consistent with updates and I always feel confident my vehicles are in good hands. Needless to say, she delivers world class customer service. The technicians there are masters in their craft. I thank the whole team for keeping quality way above my expectations every time I visit.

I cannot say enough about the wonderful job Metro did on my Mazda. Working with Polly was a pleasure, and she made a stressful time much easier to deal with. The team did a great job on the repairs and the car looks brand new! The repairs were done much quicker than I expected and the quality was very high. I have unfortunately had to go to other repair shops in the past, but Metro was the cream of the crop. I would highly recommend Metro to anybody. Thank you Polly and everyone at Metro!

Im very satisfied with the service I received from Metro Collision center. I was well informed every day for the updates they have done during my car was in repair. For any USAA members lives in the DMV area I recommend coming here at Metro Collision Center.Thank you guys from Metro Collision Center, you guys are awesome!!

First Class. Great Communication, Great Service, Great Experience!! Polly in the office knows and provides Great Customer Service. Joy to deal with.

Awesome service. Constant communication regarding the process, never had to wonder what stage the repair was at. Fast and super high quality.

Worst place ever John the manager quick me out the shop for some details on my car wheel not line up with the body of the car, door replaced and not aligned, paint marks o. The body, if you want to have problems go to thus place but dont deal with the manager.

This place was terrific all around, they handled my Tesla fast and did an amazing job

I have a 2017 Tesla Model S, 90D, and I needed to replace the front bumper. I took my car to Metro Collision Center. Polly and John were absolutely superb when it comes to customer service. They were knowledgeable, helpful, took the time to explain every step of the process, and kept me informed at every stage in the progress of fixing my car. Upon picking up the car, it was utterly beautiful. Metro Collision Center will be my one-stop shopping for any bodywork that needs to be done to my Tesla. They have my total confidence and their prices are the most reasonable I’ve ever seen. Don’t take your Tesla to anyone else.

Johnathan, was our representative and he is very professional and customer oriented. He, listen to you and not (at) you: then he’ll offer his best professional guidance. Thank you, again Johnathan, for all. Because of you I’ll be bringing my 2014’ Honda Accord in for body work. Before I close; Metro Collision is a team effect: Polly, (office manager) awesome customer service and John, (general manager) bring it all together assuring before you leave that everything is to your expectation. Thank you, “All” for a productive experience. (100% satisfied customer.)(GG) my “Mercedes” thank you, as well.Terrin 🙏🏾

These guys represent everything you dont want in a shop. Buyer be aware. If your looking for a trustworthy shop you might want to look elsewhere.

Very well run. Would reccomend and use again.

Service was perfect, Polly updated me on the phases of the car and the team made sure that my car looked like brand new

I chose Metro Collision through my insurance after an accident. It had been my first accident so I had no idea about how the process worked. They were amazingly informative and took care of most of the processes including the rental. They went above and beyond with daily updates on what phase my car repairs were in. Will definitely use them again!

After being in an accident Metro Collision made getting my car repaired easy and stress free. They were friendly and fast and also took all appropriate covid precautions. I will definitely use them in the future for any body work needs.

My Tesla Model 3 got hit in a parking lot. Tesla has a list of approved repair shops and this is one of them. I had a fantastic experience. I got my estimate right on the spot, the car was repaired, painted, and done on time. The car looks perfect. I’m really impressed with the team overall. I came to pickup my car this morning and they were going through each car and the status. I know a good team when I see one. If you need any car repairs I would absolutely recommend them, especially for your Tesla.

Great service from the staff and my car looks great!!

Very friendly professionals. Quick work, great communication and fair prices. Our car looks as good as new and definitely better than when we first brought in the car. Thank you Polly and John and everyone who worked with us! ❣️

Very cooperative in explaining service. Car was ready as predicted

I brought in my 2004 Mazda RX-8 to replace a body part, have another straightened, and paint. They were pleasant to work with and explained my repair to me. The work was done in good time and the result is excellent. I consider myself a demanding customer and I wanted my 32,000 mile car to look good as new. Metro provided the result I hoped for. I will be a repeat customer.

Very good quality my insurance company recommended and very timely. Great people with excellent service. Also Sheehy Ford of Springfield recommended themThanks

My car was unfortunately broke into and the airbag was stolen. My car had to be repainted and repaired. Ms. Polly was very professional and she kept me informed the entire way! My car was beautifully done and I would highly recommend them!

This place is awesome. I’ve used them twice! Very professional and great communication throughout the entire duration of my body work. The price is fair too. I highly recommend them!

Extremely responsive, friendly, and very accommodating customer service. The body work was done very well and Metro mechanics were fair with thier repair estimates.

Polly and Jonathan helped me exactly with what I needed done they were very polite and always had a smile on their face. I really liked my experience here my car looks great and was done the day they told me! Definitely will recommend them to other!

The staff, especially Polly and John, were professional, courteous, and completely accommodating. I will recommend their services in the future and would return as a customer.

This Business/Body Shop is very Professional & extremely friendly & helpful. They also explained everything that was going to be done, in detail, to fix my vehicle. They also sent emails every day updating me, on the progress of the work.

Very nice and professional people the lady at the desk very polite and professional I will recommend this place definitely

After getting in an accident in my Subaru I wanted to use a certified collision center to do my repairs. And WOW! I was not expecting the level of service I received! The daily updates. The coordination with the rental car company to have me picked up and dropped off...just amazing. If you have USAA and own either a Tesla or Subaru reach out to USAA and let them know you want these folks...trust me.

Great customer service and kept daily communication on the status. Would highly reccomend.

The office manager pollin was very professional and friendly. The mechanic also did a very good job.

Had an encounter with a pole in the parking garage. Ford recommended Metro Collision Repair. They gave me an affordable estimate that considered after market parts price, which were matched by Ford parts. They painted and completed the repair including wheel balance and alignment. The result is that I cant tell a collision occurred. I got txt summaries and pictures along the process and ultimately paid less than the estimate. To say Im happy is an understatement.

Car look brand new once they finished. I also enjoyed the courtesy car wash and cleaning.

Friendly, knowlegable personnel. Text updates were very helpful.

Excellent Customer Service! Chris was super nice and accommodating. They definitely offer the best rates here in Virginia. They’re super responsive and gave me daily updates about my car. Love my car! It’s like nothing happened.

Very positive experience at Metro collision center. Very friendly and efficient. Fair pricing. Highly recommend.

Highly professional. Received status updates via text and emails. My vehicle looks fantastic! You would have never known that I was involved in an accident. Will definitely use their service again. Would absolutely refer them to others.

Ive been to Metro twice and both times theyve done an excellent job. They were quick with the repairs and quite pleasant to talk to. They give text updates on your car as its being repaired. Very professional and reasonably priced. If I ever need repairs again,Im calling Metro Collision.

Polly, who I assume is their office manager (if she isn’t, she deserves a promotion), is well organized, informative who effectively communicates with the customer. Other businesses in the region need more people like Polly interfacing with customers! I’m very pleased with Metro Collision’s quality, attention to detail and quick turn-around. I highly recommend their services.

I interacted with Polly and John for my Tesla and they were amazing! High quality delivery, professionalism and punctuality!Polly, since the first day she provided me info as to what I should know and expect and the time it takes to order parts and complete the body work. She kept me updated on the progress throughout. She was awesome! John is the main man behind the quality of the work done! Thank you both!!!

Ive used Metro Collision previously and have returned again because of their great work, fair pricing and excellent customer service. I recommend them highly.

Great experience! Customer service is top notch and the repair was done ahead of schedule. They also helped get a rental while my car was in the shop. The whole experience was flawless with no problems.

My car was sideswiped and needed repair earlier this year. Metro Collision Center was reasonable, responsive, fast, and easy to work with, even in the middle of a pandemic. Polly was my main contact. The whole team was conscientious about the car repair and also my health (masks on, distancing, hand sanitizer). Months later I called them for advice on a truck Im considering buying, and Chris fit me in to give it a free look. I was grateful for his assistance. I recommend these folks.

Metro Collision was the body shop my insurance company recommended after a car accident. From the beginning they were professional and very communicative. I dealt with Polly and Jonathan . They both were amazing with their texts, emails and phone calls. My truck not only looked like brand new, the customer service I received was exceptional. I highly recommend Metro Collisionfor their body work, mechanical work and professionalism.

I highly recommend Metro Collision. They made every step of my repair as painless as possible. Every employee I interacted with was very friendly and helpful. So happy!

This is the third time we have used Metro Collision. Everyone they are prompt, professional and the work is always first rate.

My car was in an accident, they took care of repairing it and made it look brand new

This was my best Body Shop experience Ive ever had. Excellent customer/repair service from start to finish. John took care of me damaged Tesla, dealt with the insurance, and the rental car company. When I dropped off the car, he explained to me the repair/paint procedure to fix my car. The next day, John called me to inform me which pieces needed to be replaced in order to the car. Polly, kindly texted me regularly on the repair progress of the car. Everything went smoothly beyond my expectations. It was a pleasure to interact with Polly, John, and the staff at Metro Collision Center. I am very pleased with the outcome of my Tesla.

Had a minor fender bender and needed a replacement bumper. They did the job quickly and had a good price.

This was my first experience dealing with a body shop and it couldn’t have been better! Polly was very kind, professional, had my best interest in mind and was always one text away. Same with Jonathan, couldn’t have been better himself. They both kept me up to date daily with the status of my vehicle. Their work was timely, professional, respectful, and top notch. I can’t compare this shop to others but I can say that I was beyond pleased and impressed. If your car ever needs body/paint work done, don’t think twice about this location!

Flawless work and service to include excellent communication.

Metro Collision Center in Springfield, VA provided great, quality service. From the evaluation, to the customer service, until the actual body repair and repaint of my vehicle. For a first timer like me, theyve been very welcoming, and provided lots of tips and guidance on how to proceed, and how to handle the discussions with the third party insurance provided that covered my cars damage. I will definitely recommend the whole crew to anyone I know.

I researched Metro Collision prior to taking my car there for repair under someone else’s insurance coverage.They lived up to the great reviews I had read. On time, very professional and friendly, and quality work. I can’t speak to the price since it was covered by insurance.Special thanks to Polly and John (I think that was his name) for going above and beyond when I misplaced my phone.I highly recommend Metro Collision and will take my car there again if I’m unfortunate enough to have another accident.

Awesome friendly staff. Performed the work quickly and did a great job!

Took my car to Metro Collision Center for repairs from an accident. Polly and their team did a terrific job, helped me secure a rental vehicle and had my car finished in just a couple days. I would recommend this shop to anyone who is looking for great customer service as well as a great work. My car looks like I never had an accident.

Metro is the best. My car looked just as new. And they kept me updated throughout the process. They’re very accommodating. I was able to leave my Hertz rental there, which was a plus. They even took my parking pass that I forgot And held it for me. Polly and Jonathan were the main people I interacted with and they’re a gem!

Excellent quality/ customer service/ experience. I was updated daily with progress and any issues. Although there were no issues. I picked up car it was clean inside and out and looked great. Good quality work. Repair person reviewed all repairs with me upfront and after auto body work was completed. Completely professional and quality work. Highly recommend!

Nice place

Very reputable business. Easy to find in Eldersburg, MD, owner Chad Gill is a magician with metal fabrication for new and vintage cars. Metro Collision also specializes in repair and painting of large commercial trucks, utilizing a very large downdraft paint tunnel, specially built for large trucks. From small jobs to large, cars to big trucks, Metro Collision Center has you covered!

Jonathan at Metro Collision knew exactly what i needed done and made sure thats what i got. I didnt want to fix anything but the front bumper. He made sure i got a fair price for the part and service. Im really happy with the care the guys took and how fast the car was repaired (i got it back a day earlier than expected!) I know if i ever need a collision center again, i have one! Thank you, Jonathan and the Metro Collision Team!

Wow! From beginning to end, Metro Collision was a pleasure to deal with! Polly is a rock-star, always providing exceptional customer service with prompt professional communication. Jonathan was wonderful, everything went smoothly from the time the car was dropped off by the towing company until I picked it up after it was repaired! They did an outstanding job. We couldn’t be happier! Thank you for a great experience (under stressful circumstances!)

Extremely friendly staff, high quality work done right, timely, and life time warranty on work. I truly felt like they valued my car as much as I did. And I would gladly recommend Metro Collision Center to any of my friends or family. Thank you Polly and team!

I was referred to Metro Collision by my insurer for bodywork after an accident. It was a great experience. As others have said John and Polly are outstanding. Scheduling was easy, and the work was done very quickly, and of high quality. All through the process, I was given updates on the progress. I highly recommend.

Wonderful experience, handled my car as if it was their own personal car. Treated like family. All future repairs with them 100% recommend

Friendly service and very helpful facilitating the car rental arrangement. I was provided with regular text updates on the progress of the car. Even if you are at a distance from their location I would highly recommend going the extra miles for their service. The work is high quality. If you own a Subaru they are certified and use Subaru parts. They even washed my car.

The staff at Metro Collision Center was wonderful they went above and beyond my expectations. I spoke with Ms. Polly on Saturday to set up an appointment for Monday for my vehicle. She told me the best time to arrive so I can get in and out. She made sure I had directions to the location; that my rental vehicle was already prepared for me. She even corrected a mistake the insurance company made that said I had a sedan and not an SUV. That was important because my rental vehicle needed to be an SUV. When I arrived Monday Jonathan immediately took care of me. In less than 15 minutes my vehicle was in the shop and I was on my way to pick up my rental. Wednesday evening I received a notice that my vehicle is ready. If I ever need work done on my vehicle again, I will definitely come back. I highly recommend this place to anyone.

If I could give this place more stars I would. Polly was amazingly sweet and texted every day with the status of my car. Service was quick all the people who fixed my car made it look brand new, and did an amazing job!! Hopefully I won’t get into another accident any time soon, but if I do, then I know where I’m going!!

My 2017 Mustang had a bubbling paint issue. Ford agreed to cover the work. I took it to Metro Collision based on my wifes positive experience with her vehicle. Metro collision swapped out my hood and beautifully matched and blended my Ingot Silver paint so that any repairs are not noticeable; not an easy feat. Both John and Polly were great to work with and kept me updated daily on my cars progress. Very pleased and I would recommend Metro Collision Center for your own vehicle repairs.

I had no issues at all. Everything turned out great, and Polly was a big help to me.

Personable, efficient, and professional. Kept me informed about repair status and progress. I recommend them!

The best experience I have ever had in such an unfortunate event. They kept us informed every step of the way and our car looks better now then before the accident! The staff was amazing, very friendly and knowledgeable. I would definitely recommend this shop for your repair needs.

Metro Collision Center was awesome to work with after my accident. They helped me by answering my questions and concerns. They sent texts to let me know the progress of the repairs. Doug and Polly were so pleasant and helpful. And I couldn’t be happier with the results of the repair. My car looks beautiful. They are A number one in my book!!!

Very friendly staff. Car was delivered ahead of schedule and on budget.

Great experience while you are going through hardship! During the estimate John was very friendly and knowledgeable. Polly and Jonathan kept me informed every step of the way and my car looks as good as new! I would 💯 recommend this bodyshop for your repair needs. Go for it!

I had a great experience at Metro Collision Center. Polly was very nice and helpful, and I really like the promptness. I trust them and I recommend others as well, you will receive an outstanding service. Of course, you don`t want anything bad to happen, but if it happens take your car there and trust them, they will bring it to the same level that was before. Jonathan was very helpful as well, he sent me the quote very fast. You are able to see the updates on your car constantly. Thank you Metro Collision for your service on my Honda 2017. I appreciate your time and business.

Jonathan told me my vehicle would be ready next day and it was. Technician replaced a rear bumper on my tacoma which I already had with me. It looks great and I am pleased with the service. Thanks Metro collision

I took my 1999 Toyota Corolla in for body work after being rear ended. My husband and I worked with Jonathan Hidalgo. From the beginning, Jonathan explained the process to us and did not push us to make any decision. They worked with the person at fault’s insurance and we received an amount to more than fix the back end of the car and cover a rental car. Jonathan ordered the parts and then explained how they would fix the car, parts needed and how long the process would take.Honestly, I didn’t think my car was worth repairing, but I had just had major work done on it, and wanted to recover the car long enough to justify the cost of prior repair. The parts ordered were Toyota parts, but the prices were more than fair, much less than a Toyota shop. When I went to pick up the car, I could not tell the car had been rear ended or the trunk mangled. Metro Collision fixed my car, came in under the estimate and was returned to me in perfect, clean vacuumed condition. I wholeheartedly recommend bringing your car here. They are honest, fair and the work is impeccable! Thank you!

Highly recommend! They have been fabulous every time we have used them AND finished ahead of schedule!They do excellent work and I love that is a lifetime warranty for the work they do.