Fraudulent activity and card skimming at this place. I bought 2 cans of 134a refrigerant on 10/11/2021 around 4pm using my card at the store and it was my only transaction. Then at 1am on 10/12/2021, my card was unauthorized used to order 1500$ tires from tire.com. Good thing my bank detect the fraudulent purchase and stopped it. Whoever, the manager or owner of this store, you better keep track of your employees and protect your customers financial information. Please be aware when using your card at this store.
A customer had a starter that failed and I came in to get a replacement as it was an Advanced Auto part. I came into this knowing that the stores are not interconnected like O’Reilly and Autozone, so I made sure I had the information they needed. This same starter had previously failed October 2019 and I was able to get a warranty replacement for my customer. I had the Bar code they needed to look things up but it needed a Manager to dig and get the required info. Malakai was who originally helped me and did everything he could. The manager stood idly by hearing the conversation and wasn’t interested in helping me get this resolved. I came to this same store October 2019 and they were able to get me a replacement for my Customer’s truck. Now it’s a much different story and they chose to leave me and my customer hanging.
The customer service representatives in that store are excellent. They display patience with me to understand the project that I was working on and assisted me in purchasing the right parts that made my job easy. They were very knowledgeable about their products and answered all of my questions with a simple solution, which made my experience Pleasant.
I bought a headlight bulb and tried to change it myself. I wound up removing the wrong light bulb and thinking the replacement didn’t fit. My bad.The person at the store when I went back was very helpful and not at all condescending. He showed me the right bulb to change and walked out with me and talked me through it. He didn’t try and take over and he even went and got an umbrella to hold for me when it started drizzling. This is a fabulous location.
Convenient location, mostly knowledgeable guys, much better than Autozone or Oreilly! New manager is great.
The guys in the morning shift helped me out today with my radiator! Thanks guys! Buy online for a discount.
I was here today, 4/15/21, around 7:00 pm to get brake pads for my car and I received exceptional customer service from Patrick. This is probably the third time Ive had to stop at Advance Auto Parts since it opened, but in those three times hes helped me. Patrick is an asset to this company and location. Thank you again!
I am used to Napa, AutoZone and OReilly. Pricing felt a bit higher and less promotions and discounts.
Im always here now and all the guys are always very helpful!
Friendly and helpful. They usually have what I need
Great people along with service. There goals is to support customers by getting the job done.
No problems!
Friendly staff and willing to help you
They have always managed to get me the right part, in very reasonable timeframe.
Lady working the register was more worried about the phone order her coworker was taking than helping me.
No one greets period when coming they the door like the other parts stores, no one asked if I needed any help
Great Service. Staff is always signature with assistance and support. Perfect community feel during every visit.
The customer service here is just so bad do not go here go to another one I only come when they’re the only one to have in stock the part I need and hate it every time. Dawn and her staff are so horrible.
My headlight bulb on my car went out. I stopped by to replace it. Unfortunately, it had overheated and fused to the part that it was attached to. So it will take a bit more effort to complete the job. However, Dawn L was very nice and professional. She did her best to assist me in every way possible. 5 stars! 🌟
This location is always been friendly and courteous. Nothings changed great service!!
They had the correct rear wiper blade to fit my 2013 Ford Edge, when the big box stores didnt . Even showed me hos to replace the old blade.
Great people working here! Was in and out quickly with the items I needed had great service.
Great service.
Staff service varies from location to location it seems they are very helpful if they want to be and not just if they are busy. Spent over $300 and had to go to 4 different stores to pick up items and return items that werent correct. My wife picked up a part that was closed with scotch tape I went to return and guy at the store says its missing hardware you have to go to the original store now Im heading there hoping I get my money back.. to be continued..
Great staff. Clean inside.
Easy to find what I was looking for. Friendly staff. Very courteous and helpful. Would recommend and I will return.
Always helpful. Great customer service. My third visit with rapid assistance and getting me just what I need.
The sales associate was very helpful when I went to purchase windshield wiper blades. He had put them on before I could even gather all my things and exit the store.
My issue was solved quickly by the manager named Dawn. Great customer service!
Marcus was very kind and professional. He gave his honest opinion on things and gave great recommendations on parts. Ask for Marcus hes great!
Very helpful and friendly. Employees complimented my ride as well.
This is the only auto parts store Ive visited where I was helped by an employee who gave excellent customer service. Usually, the service in such establishments is mediocre to good, but the young lady who assisted me during my recent visit did an outstanding job.
Only place I recommend for your auto part needs. Great helpful staff, great prices, and all the parts you ever need.
Very helpful staff. When I was there.. but they rotate through like doctors at a Free clinic...lol
Every time I go. Its great service and I get what I need. If your early enough they can get other things in the same day
Want excellent service and advice, The manager, Dawn can always fulfill your automotive needs. The rest of her crew are also great.
Staff here is great. They are all about helping you find what you need, and not ripping you off.
Very friendly and knowledgeable
Friendly staff who is very knowledgeable.
Awesome service by the store staff.
Always had good service and auto parts !
The staff is always helpful anytime I have gone in here!
Good selection of parts.. most all stocked.. service is good as well.
Terrible customer service from a mr. Diez. Everyone else was very helpful and knowledgeable.
Very helpful staff had everything I needed👏👍
It really is the people that make the difference and this location should be a stand out. Always willing to help and Go the extra mile for you.
Very bad service in special the management so rude and bad service.
Okay
Diy auto repair parts store.
Extremely helpful and courteous
Good counterman, informative, friendly .
Great customer service
Very helpful and on point, thanks to then
Always very helpful.
When in to check out wiperblade. They went out side and changed them without me even having to ask. A plus service
Had battery problems. They checked that it wasnt the alternator, replaced the battery with one they had in stock, and were warm and professional.
Great service and very helpful
Great service and kind staff
Good place
Helpful staff.
Awesome staff.
Quick service
Auto parts store
Got a battery from here
Dawn is the greatest
Very good service!.