This is the second time weve used Stix and Stones and they have been professional and easy to work with both times. They are available for questions and flexible about revisions. Great field and office staff.
This is the 3rd job S&S have done for me. A guest bathroom & 2 kitchens. The recent job, in the last week, is my kitchen & bar peninsula.Perfection. Excellent customer service. Fits like a glove. Seamed where needed beautifully. The Granite Guys who did the job were craftsmen & as an added bonus very personable. The owner, Steve, whom I had occasion to speak with knows his stuff & is honest & upfront.I highly recommend Stix & Stones with no reservations what so ever.
Id give zero stars if I could. They arrived for install with 2 major mistakes in stone counter. This was after much time was taken by Joe to complete a template 2wks prior. My kitchen sink (cut incorrectly) was available at this time as requested by Stix and Stones. We are always home when subcontractors arrive to be available during the process. Weve learned over our year of new construction its best to be present while work is being done so everyone is on the same page with accuracy and you basically get the product youve paid for. It was obvious when Bill, the supervisor & Joe the template maker showed up there was an air of defensiveness. Not sure why it so quickly becomes them vs us? We requested stone not be cut inside due to potential mess it would cause (exposed HVAC spiral ducts just cleaned). Bill said this was their usual way of correcting issues and about that time Joe noticed another mistake. Well, in the end after much discussion & obvious irritation because were human and make mistakes per Bill, the counter and my sink were taken back to shop to be corrected. When final install was complete, I found inside of my sink a sticky note (see attached photo) with directions for the areas requiring a redo. The third point stated ...have Joe do this because this lady is not easy to work with. Fairly certain this wasnt supposed to be seen by me. To this day Im not sure why expecting an accurate, well crafted job is seen as being hard to work with. We were never rude or disrespectful. They made multiple mistakes and we simply expected theyd be fixed. Steve, the owner truly had no thoughts about this when the lack of customer service was discussed. Jason, who wrote the note stated yeah, you were hard to work with. Zero apology from him. We ended up averting the installation of a giant mess only because we were present and able to ensure errors were corrected and not installed permanently. Steve states he only provides compensation when something has been installed incorrectly or flawed. Basically, the customer is stuck & accepts a discount due to having little option other than tearing out their sub standard craftsmanship & ripping up cabinets in the process. Interesting customer service philosophy. We ordered our material from ProSource and unfortunately, they backed up the poor customer service and bad behavior of Stix and Stones without hesitation. A sincere apology and simply taking responsibility for writing the offensive note would have gone a long way. Instead, I paid $$$ to manage my own project and received nothing but over inflated egos and an errant post it note demonstrating Stix and Stones only strives to do decent work when someone is hard to work with. Id hate to see what level of quality you get when youre considered easy to work with. Yikes!!
Could not be happier with our quartz countertops!! The service was friendly and efficient. They are beautiful-thank you. Would return again, without a doubt.
If you need professional work done at a great price Stix and Stones is it. Great guys with superior customer service had my new countertops in a few days early and they look better than I could of imagined. They are easy to work with, friendly and will accommodate anything you need. Their work looks fantastic and you can tell they take pride in what they do. I will be definitely recommending them to anyone who need kitchen countertops
Bill McClusky was absolutely horrible to work with! I never do reviews but this experience was so bad I had to.Bill was recommended to us by great friends who had a great experience with him, however their project was huge and expensive. Our job was just an island top so quite the opposite.The first phone call was fine, he was pleasant asked me a few questions and told me to go to the shop and pick out what I wanted. I met Steve there and he walked me through and I picked out my top. (Steve was great!) After that I was told they would need to make a blueprint of sorts after the island was put in And that I should just keep in contact with him to book that when it was ready. Every time I called Bill, He acted put out and annoyed. I literally started every phone conversation with Hey bill how are you? And he would answer busy! EVERY time.By the time the island cabinets were put in and he was to come to make the blueprint he put me off over and over. When he finally came he told me the piece of stone we picked out was not big enough and I had to go pick out another. I had been told when I picked it out initially that it was more than big enough so I was irritated but went to pick out another piece. After I had found a piece that would work it took him over a month to install so I sat with a fully remodeled kitchen and no top on the island! The whole process in dealing with Bill was absurd. I did talk to him about it when he finally came to install and he acted like he could care less. He said I was the 1st unhappy customer he had ever had. He also went so far as to blame my friends who recommended him because he had told them he was a very busy man.I had tried to switch to dealing with Steve during this whole process, but Steve told me that he couldnt because Bill had made it clear I was his job.Outside of Bill I am happy with my island top and thought had it not been for him, this experience would have been fine, however If you are not spending a ton of money or are not a big enough project for Bill to grace you with his presence- I would highly recommend anyone else at the business to help you.
Tyler was great! Very friendly & efficient. We highly recommend Tyler & Stix & Stones.
Excellent service, quality material.
I found my new granite shop. Teresa & Steve where exceptionally helpful, Shannon is a quick / accurate fabrication guy, and pricing was very competitive. Satisfied customer, will return again. A+
Love the signs
Awesome 👍
Great selection