Ive purchased and had my vehicles serviced at Vic Bailey Honda for several years now. They always do a great job with routine services and any warranty or recall work. the staff is very friendly. waiting area could be more comfortable its right in a busy walkway near bathrooms and seating needs updating but overall not terrible. only reason i did not give 5 stars is due to the fact that services always take forever. oil change tire rotation and multi point inspection with an appoinment you can expect to wait at minimum an hour usually closer to an hr and a half.

Great personalities! And very helpful, get they will get you what you need, while letting you know what you can wait on.

I had Zurich Shield applied to the exterior and interior of my vehicle. It only took about half the time I expected and I feel like they did an excellent job. Everyone was friendly and efficient.

The service was good and staff are friendly. I got my car back sensors installed here. My service advisor Justin Stephenson was very good in communicating the service updates and other requirements. He made me get my car before the promised time. This service center has a lobby for waiting customers with free coffee and vending machines.I recommend this place.

My sale guy Brian Pinkerton is a excellent sales guy quick and easy services! I highly recommend Vic Bailey Honda Spartanburg

No complaints they always get me right and give me extra info to where I can get something done if they cant do it!

Fast and great!!👍😁

Went for an oil change and they were very helpful with looking up any recalls that might be out and it didnt take as long as we thought it would. Very nice service.

Service experience overall was good. Terry the service manager was helpful and he agreed to drive my car to root cause a noise issue that I was telling about.No waiting time for dropping the car, no waiting time for their drop off service and over all experience is pretty good. Nothing to complain.

Just need that $ low care for the customer. I do my own maintenance. The labor cost you pay doesnt justify the quality of work. Extremely long waits. Staffs okay.

Good customer service.

They met all our needs no questions. Over the top service

Justin the person that helped me was the nicest person and very helpful

Friendly efficient service. Lady told me the wait time would be about an hour. I was out the door with the job complete in under 40 minutes. Thank you very much.

Friendly as always and fast service

Honda finally admitted my wifes car had a problem, after a year of trying to get it fixed. Honda has some unusual ways of doing work. Too restrictive in trying to figure out a problem. If the car wasnt under warranty, this would not be the place to get the car repaired. The service manager, Mike Lancaster did follow up on getting Honda to fix the car. My only reason for 3 stars. Why did it take a year? Hondas not the company it used to be. Highly disappointed.

They fix stuff

BEWARE to deal with this guys!!! On June 10th 2017, we tried to negotiate the price like every where they do, but Bryan D P refused to turn our offer to the manager. He explained that their prices are the best in 200 miles radius, and he let us to leave. As customers, we are not important, he even didnt ask us for our phone numbers. We just bought exactly the same new Honda Pilot EX-L for $1,200 less of their best. Yes, of course we were shopping around, and we found at least 4 Honda dealers with better offer. If you want to get the best deals go to HENDRICK Honda of Easley, SC or Honda of Concord, NC. Thanks for reading this!

They fixed a manufacturer defect for me. Received several follow up call to keep me informed of the progress.

Easy to schedule, friendly and fast.

Visited parts dept. Good friendly service.

I came here July 19, 2018 for an oil change for my black 2016 civic at the service department. Previous encounters were very kind, however this time, the current employees were very rude and disrespectful. I was guided by one of the service guys to pull my vehicle into the service garage FROM the back, however the garage was filled and there was no way for me to pull in. So i asked one of the mechanics for directions and if whether i should leave it there. My wife was standing inside the service garage while they were talking disrespectfully of me. Quote the service guy on the far left counter If he doesnt know how to pull in, he has no business getting his car serviced in here. And thats exactly right. I am getting my car serviced somewhere else. Not ever again.

Takes 4 hours just to change engine oil. Wonder what they be doing with the car when you cant view your vehicle.

I only go here because this is where I bought my car. Keeping any paper trail tied to them so they cant use any excuses that someone else worked on the car...

Expect to wait for several hours. Going on three hours now for an oil change and replace fluids. Ridiculous!

Purchased a car here Jan. 10th 2018 and still have not received my tag or title. Unable to get any answers from anyone as to why its taking so long. The second paper tag expires tomorrow and Im unable to get anyone on the phone, I also live about 2 hours from the dealer so driving there is just another waste of my time. Very disappointing and unprofessional.

Expensive services pricing for maintenance of a vehicle. Other than that...Its alright.

Always super friendly and knowledgeable service staff.

Was told that a software upgrade was free when came in for the appointment was told there was $100 dollars charge. Had to pay the fee since time off work was already taken and the arrangements were made to get picked up.

Best

Dont do it. You have been warned...

Oil filter didnt fit. Went somewhere else.

Great fast service*****

Great place good service

They ripped my son off

Top notch treatment

Great service!

GOOD EXPERIENCE

Excellent service!