The parts I went for had to be ordered. No big deal that is normal. But then There was lots of confusion within the process of inventory and shipment. However, the manager there was extremely helpful, called other stores and got my parts the next day. Then gave me a discount for all the trouble. Thats customer service at its best. So the 4 stars is only because someone who keeps up with inventory for advance auto, needs to do better. Other than that 5 stars.

I hate to leave a one star, I always visit this location and always have a good experience. But today upon entering I was greeted with what seemed to be a forced hello while leaning over the counter. I wasn’t real sure where to locate a part so I asked the guy who greeted me. He really seemed bothered and was rude asking me what I needed. After about 20 seconds he stated with a attitude that “ he has been working on cars for over 25 years and has never heard of what I needed. As a customer and have also been in management and customer service for ever found this very negative and rude. After he insisted he look at my car to see what I need. It clicked for him realizing what I asked for in the beginning was what I needed and he was confused. Upon the checkout he never looked at me and then proceeded to ignore me by picking up his personal cellphone to have a conversation while ignoring me while I was checking out. I had much more to purchase but decided to leave and go elsewhere. Customer service is everything in my opinion and how I was handled was very poor. Maybe Mr. Michael W (the name of employee on my receipt) needs a refresher on customer service.

Usually very customer friendly especially the commercial side. Counter employees are typically great at customer service… this being said, today I ordered some brakes online and 40 minutes later they still haven’t arrived to the shop. I called commercial dept. and got no answer (they usually go home 5-6 so I understand) I called front counter and told the gent that I ordered them a while ago and he got snappy with me and slammed the phone down. I went in ten minutes later to pick up the parts and everyone there was polite but one person at front counter would NOT look me in the eye. I walked in and he whispered to a coworker and smirked. I used to be a manager at O’Reilly Auto Parts and I’ve written people up for less than that. This guy may of been having a bad day but he especially shouldn’t take it out on a customer.

Great service, they installed the wipers in pouring rain. Definitely going to continue to get our business.

Found a couple of parts far cheaper than dealer pricing. A couple of parts I could only get at the dealer. Knowledgeable customer service representative

Kevin was awesome.he really knows his stuff and such a tremendous help.thank you Kevin.much appreciated

Buying car parts great service Everytime I go

Yeah well there is other /better places to shop, this store is not one

The young man that installed my battery was kind, and super helpful!

People were somewhat helpful but they to work on their people skills

Great service here. They stayed over on a Sunday night to give us our order at the door

Awesome customer service. Helped me purchase some wipers for my family car and he installed them.

Usual excellent customer service. I only go to this one and the one in woodruff. Both are very helpful and knowledgeable. I will always be a customer.

Do my own work, good crew and always have what I need.

Get car accessories(seatbelt cover)

The store and employees were great... I purchased the incorrect part and without a question!!!

Kudos to the salesman helping me find the antifreeze I needed and a little advice,asking around for good mechanics

Thumbs up I prefer them then AutoZone

The employees are rude. Take your business elsewhere.

Go to Walmart For liquids Seafoam at advance is $11 Walmart its $6

I’m giving every store a “1” whose employees use the covid pandemic as an excuse not to provide proper service. Advance is now refusing to run analyzer tests on customer vehicles, citing the pandemic as an excuse. What d’ya know, mechanics are still performing this service, apparently to their demise.

Great customer service!

Very helpful. Trust um PVP

Didnt want to refund our battery that didnt work

Great service👍

Find everything I need when I go there.

Yesterday I needed to replace a battery that was still under warranty but was not in stock at my location. Twice the young man helping me at the Westgate location asked an older gentleman if he should give the battery in the back . He produced the battery and I took it home. After I transported the battery down to my boat and the plastic cover was off, the top of the battery was cracked, there was no month/ year sticker on the battery and it only registered 9.6 V( checked it when it would not crank my boat). I had to cart the battery back to my house, return to AA, and wait in line again to get a good battery. On my second trip, they pulled a battery off of the retail floor. It works.Although I cannot prove it, I am very suspicious that they knowingly gave me a bad battery the they had in the back.

The people there were extremely helpful!

Wish they were open a tad later but nice people. Usually have things in stock.

The young man that helped me was very nice and very efficient. He put wipers on my car.

Great store. This is the hub location for the Spartanburg area, so most of the parts youll need (basic parts anyway) theyll have in stock right in store. Guys are always really helpful.

Great people. Very helpful.

Very helpful to get an air filter for 10 dollars that the dealership wanted 25 for.

Always great service. Have what I need all the time and the crew is great

Didnt have everything I wanted.

The staff is VERY knowledgeable and EXTREMELY helpful! Ive shopped here on many occasions, and have always been satisfied with their customer service as well as with the selection of products. Of the several times that they didnt have something in stock, it was delivered with almost lighting speed at no extra cost (when picked up at the store). Wow! If you have questions about ANYTHING automotive, or need any kind of automotive products, this is a fantastic store to visit.

Was very happy with the service

Emergency battery replacement.....and back on the road. My little guy slept through the entire process.

Amazing customer service

Ordered online they have more products to chose from online and cheaper prices

I was looking for some lights and the guy was so nice, he went outside, took a look at the car and gave me the right lights because I did not know. Very helpful staff.

They were very helpful when I needed help with my check engine and stability lights came on. They were quick and knowledgeable

If I could put less than 1 I would. I spent alot of money fixing a problem on my daughters car with this store. After which i ask for there help with clearing the code. The manager claimed we cant clear codes. Which unknown to him they had done this for me before on other vehicles. I did it at home no problem. I just wont be using this store again. Very lazy manager.

I went to advance after I couldnt find SAE30 oil at Walmart ..advanced had it in quarts but I wanted it in gallon but I bought quarts anyway..I also went back two days later and bought wiper blades for my sons 2001 S10...

The customer service was awesome!!!!! 1000% friendly and helpful!!!!

My one stop shop for Rain X Windshield Wiper Fluid.

Store is well stocked and reasonably priced. A few of the employees are great and helpful. The rest I feel, pass me by to rush to the motorhead type people which bothers me. My money spends the same as theirs.

I don’t normally talk bad about a business but my experience today warrants it. I was ready to purchase a few items. I stood by the register while the employees walked by doing things like taking out trash and emptying trash. No one had the courtesy to ask me if I needed assistance nor assured me that someone would be back shortly to help me. I had to put back on shelf the items that I had needed and head to a business that will provide better customer service. Will never return nor allow my company to purchase from this supplier.

Absolutely the worst auto parts store I’ve ever been to. Waiting 20 mins just to be helped. Then they didn’t have the o rings for a 1995 Lincoln Mark viii. The same o rings found on every 4v and 2v from Ford for 15 years. Then I heard the same thing the 3 people in front of me heard. We’ll we don’t have it but my neighbor store does.Waste of time going here. Just go to the other store.Advance auto. Save some money close this store and keep the neighbor store cause apparently they don’t stock parts anyway

Knowledgeable, friendly staff. Hub store for local area. Has a lot of parts. Prices are on the high side of reasonable. Not too bad to get in and out of from the street. Over all a good store.

Friendly knowledgeable and witty staff. Got what I needed, paid for and out the door quick. They asked if I needed help for applying product too. Great place.

As always they where very hrlpful

Sales guy was helpful in testing and replacing my battery; was more than willing to answer any questions I had

Mark and Kennedy provided excellent customer service.

Great customer service couldnt find what I needed ask the man behind the counter he was able to direct me to exactly what I needed thank you for your help

Needed an adjustment on battery cable and I was unable to do it so they did.

Great store

Always a good store to go to friendly staff help me change my brake lights and showed me the exact ones I needed because some bulbs have dual filaments in them so I was set to go

Not one person inside wearing a mask. Felt very unprotected and left.

Pretty good store. Dont go here much.But there radiators were cheaper than oreillys.Autozone didnt have my part in stock.

Omg. these guys and gals are always there when I need a rescue. Its been my battery was loose, once it was in bad need of a charge, they have really just been a great relief since Im no longer near my dad/mechanic. They answer so many questions for me.

Always go there they have excellent prices and excellent service

Good product

Very helpful, even though they gave me the wrong lug nut. When I came back they apologized and even went out to put it in for me, as well as explained the code my car was showing.

Very helpful was quick to help find what I needed.

I was checking distance from my husband job as he needed to get something quick on his way home.

Very helpful and even though they did not have the parts I needed they were able to send me directly to the right place to get them

MY ONLY PARTS PLACE

Dropped in to get some cleaning supplies, found what I wanted at a good price. Also a wide variety of awesome trinkets to make your car way cooler!

DO NOT call in parts over the phone and expect them to be ready !! Even if the person on the phone says they have them ready. Thats the experience I just had. Here is the kicker........... I came in to pick up the parts I just had stock checked on the phone. AutoZone employee never picked my parts. I arrived to find this out. Why even place a phone order ??This is the funny part. The employee had an explanation. When I questioned him he told me AutoZone NEVER pulls parts because most customers never come in to pick them up. Laughable. Not sure how AutoZone makes it in a service market with a NO PULL policy like that.What made this trip even more frustrating was that I was there to pick up parts for someone else. So I had to get on the phone with that person so the counter person could get all the information again. A waste of time and totally unnecessary. Never had this problem before.Highly disappointed. OReilly Auto Parts is just down the street. Thats where I would go first if it were me.

Fantastic, put my wiper blades on on minutes.

Good job, thanks

Great service, great prices and a grown mans Chucky Cheese!!!

Great service. Got an air filter for my car...but...neglected to mention it was a hybrid do it didnt fit. They ordered correct part which arrived next a.m. Problem solved!!

Good staff just didnt have the part I needed nor could it be ordered

Definitely a busy place, but the employees that work for this Advance Auto are very knowledgeable & customer friendly!!

Very helpful staff. They were knowledgeable and great with questions.

Great service and very courteous employees

Cool

Appreciated the military discount. Thank you for your support.

My husband and i visit here often because he has a heart for cars and loves fiximg them. If theres someone on the side of the road ive saw him stop numerous times just to get them back moving and he always reccomends advance to everyone for their parts. Tbey have good prices and always have amazing help with anything u may need to know. Just ask and they always have an answer for u and whats si amazing is they help you to come out as cheap as possible verse others that go the expensive way on you to get your problem revolved.

They need a seperate checkout counter for folks in buying consumables. Shouldnt have to wait 5-10 mins to buy a jug of car wash while waiting for staff, all looking up parts for other customers with more complicated issues.

I been buying parts from Advance Auto Parts back when it was Western Auto. The staff is always very friendly, helpful @ concerned

Best service and advice for your vehicle

Great customer service and prices. Advance always has what I need.

Prompt service, exceeded my expectation. Got me in and out.

Awful customer service, walked in needing a part stated the name of the part both the young boys at the front said they didnt know the name of the part nor did they listen when I told them the name of the part. Didnt even bother to try and search the part in the computer. Walked out and called oreilly in the parking lot and they immediately knew the part and ordered it for me.

Friendly people, and helpful

Mark at the westside store was a big help

Excellent assistance for all of your auto needs

Helpful service

Very friendly staff. Well stocked store.

The people behind the counter are very knowledgeable & polite.

Always finds what need ffg or my car needs.

Always helpful

Excellent customer service. Cant ask much from auto parts stores

If you buy a battery and try to return it that will not do it.

Good service. Not trying to rush me out the door.

One of my favorite parts stores!

Always friendly, very knowledgeable staff, quick to point out best options and any way that can save you money on your purchase.