I drove 45 minutes past my local GM service center in Greenville, SC in order to reach Wakefield Cadillac in Spartanburg, SC. A strong recommendation from a relative whod had a very positive experience convinced me that it would be well worth the effort. Firstly, their approach to service and customer care is vastly superior to my local dealership. It was a ...yes we can... vs. a ...not really interested in your business... attitude. Secondly, I drive a car no longer sold by GM. Instead of coiling back in horror at the mention of a SAAB airbag replacement, the folks at Wakefield dug right in to the job, locating the part and making it happen in a very timely and confident manner, which I really appreciated. And finally, I made the mistake of coming in a day early for my appointment which had been scheduled three weeks earlier. Rather than asking me to come back the next day and wasting a trip, they made room for me and I was on my way in short order. Outstanding job to Christine and her service team at Wakefield Cadillac of Spartanburg. Your excellent reputation precedes you and that, in my book, is worth its weight in gold!

Our sales person Taylor Cash made our experience pleasant.

Get place to buy a vehicle I would highly recommend. Jeff Gilreath and Greg Robinson are great guys to work with.

Here you can get excellent auto service. We just had our vehicle towed here for repairs.

Great people who are respectful and professional. They had my interest and had my cars performance in mind. This is a good service department. The service department may influence whether or not I purchase another Cadillac from Wakefield. These people are first rate.

Very helpful, as long as you make yourself seen, and ask for help.Knowledgeable service department staff, and kind sales staff.

Great service!

Awesome service!!! Great folks!! GMC vehicles are Top notch!!!😎👍

Dropped my 98 Cadillac deville off for a complete headlight assembly replacement. The staff was friendly and knowledgeable and the service was done in a quick and timely manner.. The price was reasonable and firm(No hidden fees) I would HIGHLY recommend coming to this shop and I will continue too come to this shop for all my car needs!!

Horrible customer service. It has taken more than a month to get the cruise control fixed and it is still not finished. They needed to order a part, but then never bothered to let me know the part was in. When I called them to check on the part, I made an appointment then dropped the car off before 7 am and it is not finished that day. Not even an offer of a loaner car.

Always great service and fair affordable prices

Great, the service department was awesome.

Jay thanks for the response but this is how my experience went with dealing with the Service Department. I wanted to get my escalade service because i was getting the traction control and stabilitrac lights. I took it in and was told the P0011 code was found for camshaft actuator and was also told that the engine would need to be replaced. This was completely fine with me cause the price was reasonable plus 100k mile 3 yr warrantly. But it all changed once i brought paperwork detailing my extended warrantly. Service guy called my extended warrantly and schedule me an appointment to bring my truck back on 7/2/18 for them to check it out. Ok a week or two go by and i dont hear nothing its a holiday week so im patient. Third week i go back to the dealership and they cant find my paperwork telling me that it not even on the schedule to be looked at. Once again they take me information and i leave telling me they might be able to put a rush on getting it looked at sooner so i leave. Seeing that my truck is still parked in the same parking spot. Forth week i ride by the dealership once i got off work to see if they started work on my truck but its still in the same parking spot. Fifth week i go back to the dealership and i think he was the service manager tells me that there short handed and that they would call me the following week. This week goes with no called. Ok the six week i go to the dealership and picks up my truck from the same parking spot that they left it in. Today 8/20/18 I take it to the Chevy Dealership at 7:30am. Got a call back at 9:00am about my truck was told what was wrong okd to the service and at 4:40pm was picking it up. Mr. Wakefield if the service department was that short handed why have people waiting. Just be honest and tell your customers the truth. I could been had it serviced somewhere else since it was still drivable and knowing about the recent car break ins going on.But thanks for the opportunity have a good day.

I bring my Cadillac to them with problem as no start, they find problem after few days, bad ABC module, so I bring them parts after that it was take them 2 weeks to install it, 3 hour job, that what they charge me, actually its about 1 hour job, any way . Finally after month my car in the shop they call me to pick it up, when I checked my car I find a wet spot under it from brake fluid, they check on it and find what one of brake line was loose, they dont even say sorry, after I take it on the road it was no brakes, when I call them about, they told me what they replace just ABS and have nothing to do with brakes, .... Im never be back to that shop again....