I originally came in for an adjustment on my glasses that were literally falling off my face. When I walked into the office I was greeted promptly and an optician came out to help me, I told her they were so loose that I haven’t been able to wear them. She took them to the lab and came out in less then 5 mins and let me tell you! They were perfect! I don’t think they even felt that good when I first bought them LOL! Overall I was very happy with the service and everyone was extremely friendly :)

I would not go back here. Once this eye dr was bought out, everything went down hill. Couldn’t get a call back, took weeks to get ahold of them, I had to call over and over again. Then took my daughter, because we was 21 I was not able to go with her due to the pandemic. I ask the girls at the desk to let me know how much 6 months would be without insurance as I wanted to use insurance for glasses. They didn’t do anything I ask and went ahead and used my insurance.

I’ve been ignored when inquiring about my package, lied to, and stolen from.March 20th I ordered 1 year supply of contact lenses and a new pair of glasses. The payment for $395.00 was processed that day, and I was asked if I would prefer the order delivered to my house or to the store. I chose my home due to the incoming pandemic, but the sales associate told me to deliver it to the store because “it would get here faster” and I was assured EyesNoveau is a medical facility that was considered “essential personnel”.The store closed less than a week after the transaction. Ive called several times a week trying to get in contact with the office via phone/email because I needed new contacts in March when I put in the order. I just wanted the package rerouted to my house. It’s now almost June. Ive emailed the EyesNoveau email and called the phone number, both of which were provided on business cards and confirmed by google with no response; The only time I was contacted was Friday, May 8th. I was texted by Eyes Noveau Southlake, which was claiming to be open for business and instructed me to call the store. When I called, “the store was closed due to pandemic closings.” I went to the store in person on the 9th, and I saw it was still closed.Every other business on the block was open for business in one way or another, and none of them having any medical ties. Even the restaurants were at least open for take out. Now the voicemail has been changed and says “no associates are available to take your call.”I’ve called your office (which is allegedly open) numerous times, I left voicemails asking when I can pick up my order (with no response) and I’ve emailed 4 times (with no response). I have a hard time believing that no one is at least managing the emails from home or contacting those who rely on your business for a pending medical order. I just wanted to reroute the order to the address I put on file March 20th.You’ve taken my money and not acknowledged me whatsoever. You are a medical facility, and you are not accessible to me.Your store “reopened” almost 3 months ago, but there’s no one in the store to help. I should be 1/4 through the contact lenses I ordered. I’ve called, no one has answered. I’ve given you money and placed an order, and you have processed the payment without providing me the service. Thus you have stolen from me, and unless I get either the service, a refund or a simple acknowledgement from a representative then you will be hearing from my attorney.