Derrick was honest, friendly, informative, NOT a pushy salesman AT ALL, and great with my kids. My girls are still raving about the “Minion Animal Crackers,” Derrick gave them. Top notch service with top notch integrity is why I keep coming back to Mattress Firm for all my mattress needs as my family continues to grow and change.

Great service in the store with a very knowledgeable salesman. Thank you Derek for taking the extra time to explain and accommodate our needs. We were able to accept delivery the same day.Red Carpet delivery did an excellent job as well!

David was helpful and courteous. We got exactly what we were looking for. The delivery team kept us updated on the arrival time. We were very impressed and will do business at Mattress Firm again.

Great experience. Great customer service. No pressure to buy or up sell. This is how service should be.

Derek Krynski and Four Corners Southlake store were helpful to exchange an adjustable base after a week of sleeping on it. Derek was helpful to suggest an alternative base based on listening to our feedback about the initial base selected.Jose/Ortiz set up the bed professionally and quickly. They asked us to try it and adjusted the height to our preference.

Daniel was a great help and very knowledgeable! He wasnt pushy or try to up sell me into anything I didnt need! I would HIGHLY recommend Mattress Firm and the Suitland location.

Mr. Daniel Borrego was very helpful and very professional. There was no pressure to buy what I did not need. I was able to compare products and decide on just what I needed. Thank you Mr. Borrego.

We stopped in to look at an inexpensive bed for our guest room and the gentleman that waited on us was very knowledgeable and he walked with us through our process of thinking so he was able to direct us to exactly what we wanted and in the perfect price range. He even was able to arrange it so we could get it that day. We had a great experience and we will definitely go back!

Very polite and knowledgable sales person. Mattress over priced but offered quick delivery.

Great experience. Knowledgeable and attentive, Daniel is the associate to see. Offered competitive prices that smoked the competition while avoiding upselling features that weren’t practical or necessary. Highly recommended.

Derek was so very helpful and I would recommend this place to anyone looking for a great shopping experience.

One of the best chat features I’ve experienced. I asked a question and received a prompt response. I ended up making a purchase. Easiest purchase I’ve made on line . What I really liked was the customer service. In this “Covid era” I feel customer service has declined and the excuse is the pandemic. They provided excellent customer service.

Excellent help and good, prompt delivery. Awesome experience.

Outstanding services from Daniel. Very knowledgeable and attentive. Great selection! Leaving with purchases...thank you!

Nice people. Very helpful and efficient. Good prices!

Derek did a great job explaining how the store was laid out. We only needed something small today, but I will be returning in the next few weeks to furnish five bedrooms with mattresses. He sold us on Mattress Firm for all future business.

Derek at the Southlake, Texas store was so helpful today. He’s a very courteous and professional person. I already knew which mattress we needed for my Mom. Derek quickly found it in the store’s database and put the order, service and setup together for me very quickly at a price that was more than fair. I highly recommend Derek and the Southlake location!!

Josh was great helping us select our mattress. Love our new Nightfall Intellibed with adjustable frame. It was an investment in our sleep and well-being. From the first night we slept much better. I sleep hot and the intellibed helps even out your temp. No more sore back or hips when I wake up. The delivery and set up team were great. Really good experience all the way around. Oh, my mom got one just like ours!

MattressFirm rep was very informative, helped me narrow down a selection of mattresses rapidly and sale price was very good with box spring included. Good sales experience... hope the delivery and ownership will be just as great!

Excellent customer service from beginning to end.

Great service and helpful associate

Friendly and helpful staff. They answered our questions and made suggestions off of our needs and budget - They were not just trying to make the biggest sale! They also have a good selection on the floor. We popped in to buy a new queen mattress for our guest bedroom and was out of there in 20 minutes. Will definitely return!

Fast and knowledgeable service. Made the experience of purchasing a new mattress a painless one overall.

Our experience was excellent. The sales person was knowledgeable and very polite. He also wore a mask which made us feel a little safer in today’s environment. Good job mattress firm.

The manager,Derek, was excellent. He was friendly and very knowledgeable. I was able to get what I needed at a Great price. The next time I need a mattress I will go to his store. I will also be telling all of my friends about the fantastic service I received at this store. Customer for life.

These guys know their mattresses! My first time shopping for a new mattress was great! I was just gonna lay on some but was offered a deal I could not turn down! Thanks Derek

Staff was very friendly and helpful. Quick delivery made my experience even better!

Awesome, I’m a marine I was sleeping on the floor and decided time to get a mattress and mattress firm delivered. Devin south lake big ups. Arrived same day now I can sleep in comfort

Excellent service

Best place to get a mattress hands down. Jim was kind, patient & very knowledgeable. I left with purchasing a Tempur-Pedic mattress with an adjustable base and pillows. I can’t wait for my delivery in a week! I highly recommend this place. Thank you, Jim!

They were very welcoming, respectful of everyone in the stores time and made sure I had several options to choose from. I cant wait to get my new mattress.

I was extremely anxious and nervous to purchase a new mattress for the first time. From the moment I walked in, I was greeted with such a positive, informative personality. Crissy was very knowledgeable and not pushy in the slightest. I will continue to use this store for my families needs!

Very knowledgable and excellent customer service.

Great service by Josh! Very knowledgeable and helpful!! Thx Josh!!

Good experience- salesman had a great attitude and was helpful. Explained how the delivery service works. Store was cleaned and salesman was wearing his mask.

Jim was very friendly and helpful.Informed me of many choices and helped pick out the perfect mattress and adjustable base at the best price!!!!

Salesperson was greatDelivery service was awesomeBed is fantasticLove itThanks so much

I went to buy a mattress and the sales lady couldnt have been more knowledgeable and helpful. She was extremely nice and i will only go to this lady for my mattress needs from now on..

The store manager, Matt Lopez, was great to deal with. He was nice, honest, patient, knowledgeable and I felt absolutely no-pressure from him while buying my first mattress. Truly one of the best salesmen I’ve ever encountered. Would definitely buy from him again!

The gentlemen at the store give us an exvrllent explanation of the different types of mattress and what was best for us. He took the time to explain us in a very kind way. Kudos to him. An asset to this company

My name is Matt Lopez and Im the manager of this store! I believe in customer service. Ive been taking care of this community for a few years now at this location and I really enjoy it! I make sure when you leave my store your going to be 100% satisfied, if not, I fix it. Please come in and see us for all your sleep needs! Mention you saw this post and you will get 25% off of qualifying accessories.

Matt Lopez and his staff were extremely helpful and knowledgeable about their products! I felt that I made a well informed decision and was never pressured. I strongly recommend visiting the store when its time to purchase a mattress. I will definitely come back when its time for a new one.

My wife and I shopped for beds this weekend . Jim Avery was really helpful in finding us the right bed for our needs. He answered all of our questions and saved us a lot of time and money .

Needed a new mattress,saved for a year to get it. I went to the south lake store (the corners I beluevr) to make my purchase. Upon entering the store I was greeted by a young lady named crissy who was warm and caring and very knowledgeable of her craft. We spent about a hour or so trying different mattress out and finaly decided on the one I wanted. I need for you to understand how carring and thoughtful crissy was to me and my needs. When its time dor another I will only shop with crissy wherever she is at. Thank you for the best experience I ever had. Cheers to you crissy 👍👍👍👍👍👍👍

We recently purchased a mattress at Mattress Firm and it had an extreme chemical odor that did not go away after 3-4 weeks even though it was in our guest bedroom with the windows up and the ceiling fan on. I did some research and found out the mattress industry is spraying chemical fire retardant on all mattresses now and there are more than 90 approved chemicals that are inside the matress foam. Even the mattresses that do not have the horrible smell this one did still have the chemicals on them and in them. Also, found in my research all the people out there who have become extremely ill from sleeping on these mattresses and unfortunately, it sometimes takes them a long time to determine the source of their illness. I returned the mattress and then went to a natural mattress store that does not have chemicals on or in their mattresses. We have shopped at Mattress Firm for years and I never even thought about mattresses being a source of chemical contamination for the home, but unfortunately it is. Do your research if you are one that wants to have a healthy sleeping environment.

Great service very happy

Jim helped me choose the right mattress. He was very professional and knowledgeable.

Very professional, and good knowledge of his products.

Very friendly & knowledgeable...answer all the big questions

Went to look for a mattress for my son, asked a couple of questions about a tempurpedic and one they had on sale, however, the sales lady had such a horrible attitude and tried to push the sleepy brand so much that when we said we wanted to think about she got noticeably upset, horrible experience would never go back.

Great company and world class Service. They will take exceptional care of you!

The staff here is knowledgeable and nice. I went in looking and ended up buying. Thanks, Ill be back.

Nicely-lit store with good-quality mattresses, but Derrick, the sole sales person in the store was pushy and tried every used-car tactic to get us to impulse buy. We wont be returning, even though we really liked the mattress.

Josh was really helpful and knowledgeable.

Very nice, well informed