I did not enjoy my experience at this store today. Most employees were friendly enough except for the checkout lady cashier in cashier #2. The employee was rude and then talked down to my son because we stepped one step over the red line to checkout. This is was unprofessional and embarrassed him. She had no reason to do that and as such I will be taking my business elsewhere in the future perhaps at other HomeGoods stores.
I did not enjoy my experience in this particular store. Most employees were lacking courteous and welcoming service with the exception of greeters at the door. Then the male cashier wasnt friendly, threw one of my items in the bag and I told him not to throw my items. And I had to point out that the price on the screen was incorrect and he fixed it. The store had great options overall, but not enough to make me hurry back...if at all.
Always has interesting products at good prices
This has to be the best Homegoods store in town! I love this particular store cause it is always loaded with the best stuff! The very best selection when it comes to kitchen and patio items
1st time to shop at this location. Well stocked. Helpful workers.
Great merchandise. There is a wide variety of items for the home and all the prices are below retail. The store is clean and usually very organized. If you want to update a room or just looking for something to add to your home, this should be your first stop.
Thank you HomeGoods for being a perfect place for me to shop for home goods. I love your store. Never a bad experience.
Good collection. Friendly staff. Convenient shopping.
Packed full of beautiful items for your home... from large rugs and furniture to storage bins, dog beds and measuring cups. Always something interesting.
Great prices for the Christmas clearance!! Everyone was shopping, getting ready for next year. Its a great time to stock up on items!
Their furniture are unique and classy. I always end up buying something everytime I walk into that store. I love the store. The only drawback is that they never have enough stuff. If you want to buy the curtain for the whole house they dont carry enough quantity.
The coolest employees ever. I love this location .. thanks for being awesome!
Its not bad, but like the one in Euless at Glade Parks better.
It was clean, and a *great* selection!I had not shopped here before (Southlake, TX), and I walked in to look for clearance items, but was pulled toward the Pets section. I had zero plans to buy stuff for my cats, but I bought the cutest cardboard scratch pad (opens up into a tent shape, or you can keep it folded together), and a 50x60 sherpa (soft!) blanket with a cat pattern which coincidentally matches the colors of my cat (orange, gray and white).
Homegoods has made a conscious decision to provide poor service with consistently the longest lines in retail I have seen in years. I have currently been waiting for 11 minutes in line and have only made it halfway to the registers.. With carts full and long lines at pretty much every location, it is obvious that they are sacrificing service to squeeze a few extra pennies to the bottom line. If your time is not valuable to you feel free to shop at Homegoods for all your Indian produced home decor items. As for me, im done.
I was greeted by so many and upon during my shop stopped to make sure I didnt need help and with checking out, still very friendly staff making conversation and saying bye! The actual store has alot of great stock and organized well!
One of the best places to find home decor and the associates are friendly
Very nice, wide selection in furniture! The cashier that checked me out was great! I wish I caught her name to give her a shoot out. Very bright and cheerful young lady.
For what this store is intended to be, it is more than fine.Seconds on all merchandise but then the prices are like 50% off.
They still have adorable selections. Its strange, for social distancing they have arrows all through the store on the floor, so if you need a rug you must travel all around the store to get over there. Obviously, no one follows direction.
This location is really stocked
Great deals on everything for your home
Wonderful experience. A little bit of everything for decorating all rooms of your home ( or office). The seasonal selection is mature and perfect. Good to have them nearby and easily accessible. The store is laid out and easily maneuverable. We will be back.
Needs to refresh their goods
This company really needs to work on their price stickers. The adhesive nearly ruins any products that you buy from here. If they could work on placement or a new adhesive then I’ll be back but until then, no ❤️
Love this place
To all the employees at this home good my hat is off to you. Great TEAM WORK. everyone was very professional
Never again! This is the worst Managed store I have ever been to. The employees are not trained on Customer Service properly and that all falls back to the Manager. I went to check out and there were 11 people in front of me and ONE cashier. I kept waiting for her, or someone to call for extra cashiers. There were PLENTY of employees there. After me standing in line for about 15 minutes, she decided to call for help at checkout. There was NO urgency on providing customers with speedy checkout. All the blame goes on the Manager of that store. Employees should be trained on proper procedures and it was obvious they werent. I will never return to that store again!!!!!
One of my favorite stores. Beautiful and unique home items. Great for home decorations and plenty of gourmet treats. This store is worth the trip. Youll come out with beautiful items at fantastic prices. Get it while you can. Nothing is promised to be there tomorrow.
My favourite purchase was my television console for my 65 TV. People always remark how beautiful it is. I love the mix of industrial, modern and country aspects to it. However, the overall quality of it cannot be beat. If you fall in love with something, dont hesitate to grab it quick! Otherwise, youll miss that special piece.
This location is clean and organized, I can spend hours in here just walking up and down the aisles.
They have a lot of stuff but some isles are narrow with restocking carts. The prices are fair if you find what you want!
My wife and I like to browse through the store. You can at times find decent deals. Staff was helpful and friendly.
Very nice location, same great store!
Awesome store.
Awesome buys
Nice home decor, bedding, and kitchen gadgets.
Over 30 people in line in front of me and 2 cashiers. What has happened to Homegoods service.... this keeps happening at every location I visit.
Great selection of home decor including candles, wall art, rugs - large rugs! Furniture, gifts, toys, a range of non perishable foods great for gift baskets! and lots of bedding. I go every time I need a shopping break! Remember you can buy one full priced item at a luxury store or fill your cart here for the same price! You know what I mean - a big savings in Southlake TX
So kinda a funny. I bought a lamp at another Home Goods, but I needed another one to match. So my boyfriend and I drove to this location (Southlake).We were very happy when we found the match.....but the lamp shade needed some repair. Where the crease met vertically was coming about. So my boyfriend asked the cashier anyway we can get a discount because its damaged. She said, no, you can just glue that back together. Lol. REALLY. We have to go home and repair something we JUST BOUGHT. I laugh when employees act like its money coming out of their pocket Who would not do at least 10% as a PR move, so we come back. Anyways, happy shopping everyone 😊❤👍 I will stick to the Home Goods closer to me😉
They have unique things
Alway nice place to buy home goods
Little cluttered, but friendly staff!
I was happy to find the shelves well-stocked!
Hi, I just moved here and visited your store, I am a Rae Dunn Collector but I was told by other shoppers that the Rae Dunn is reserved for 4 women and gives them first choice before release to everyone else on the shelves? Please advise.
Variety of goods - clean location. Very busy during holidays. The best part of HomeGoods is the pricing...you can definitely find some deals.
Its a great place but need more cashiers the lines were ridiculous today!!
Weve been meaning to go in here for a while, and it was better than we expected. We usually go to the Home Goods/ Marshalls in Mansfield, but we were in the Grapevine area. They had so much great stuff! I found all sorts of stuff I didnt know I needed! They had great pictures, storage baskets, furniture, linens, decor, etc. Check it out! I dont think youll be disappointed!
Great selection !!!! I go there almost every week. But the customer service is awful.There is always a long line with few employees. Employees are not energetic/happy is take the stuff to put it on hold. (It felt like we are disturbing them...:Always a long wait and couple of times people around me has complain about the same things. Feb 8 18 evening manager was not polite and courteous as well.
Fun place for good priced home and decorative items. Clean and well stocked store. Has furniture, rugs and even childrens toy department.
Ive been to this Southlake location several times. Today was the last straw. Employees are just flat out RUDE. The same cashier always check me out, Ms. Seena. No hello, no credit app talk, no donation talk, no your total is. NOTHING. As soon as I left the counter the customer up, she speaks. Im like WOW so u do speak just not to people of a darker complexion. Ive been to almosy all the Homegoods in the metroplex, NEVER have I left the store without employees talking to me. This location needs some customer diversity training.
Great quality and selection.
Went in to buy an entertainment center. Staff was very helpful with delivery options or pickup. Ended up picking up same day and they brought my furniture to the front and loaded it in van in less than 5 minutes. Love this place.
Rude cashier
What a great place for home decor products. Spent almost an hour here yet could not have enough of it. Every corner of the store offered me at least 10 items to buy. Too bad my home doesnt have enough room for everything.
This is my favorite store for decor items. Well priced and looks good.
Great selection and good customer service...will be back soon 😁😁😁
So much to choose from.
Worst organized store. Some employees were so rude
Lovely store. The lines arent that long and I definitely havent seen any customers lollygagging to the clerks. The employees are friendly overall and the items are beautiful and well priced. I have bought a few things from here and havent regretted any of my decisions.
As always unique finds for the house.
More variety
Love this store. Price and quality all they have
This is a lovely place to shop I love doing my shopping here I try to come least a couple times a week
Homegoods has a really good selection of Christmas decor. This is a fun store!
Great prices. Beautiful decor
It is the place that I wanted to spend my time to find nice stuff
Always stocked with beautiful decor and trinkets
Hard to not spend a gazillion bucks here 😊
Loved this store, very nice and clean and found what I needed and I live it.
Great place to look for home items and also a great place to go on a date!!!!!!
Priced decent but has plenty to choose from
Great stuff, fair price.
Great selection and great prices!
Looking for 2 barstools that matced but quantity was very limited.
I don’t often shop at this location but I came to this location awhile back and happen to find an end table that was an uncommon color and design in which I had been looking for, for some time. The issue is the table was sitting in clearance and had some minor but visibly noticeable flaws. I checked the price to find the item was in fact not marked down so I took it to the checkout to find out if it should have been marked down. The young girl at the check out was not only unhelpful but halfway rude. I’ve worked in customer service in the past and her behavior was unacceptable. When I asked her if the table was meant to be marked down she shrugged it off with an excuse, it was probably just accidentally placed in clearance. When I pointed out the table had visible flaws her response and I quote was “well do you want it or not”.. the appropriate action would have been to consult a manager. I’ll stick with my friendly Hulen home goods location from now on.
Never disappointed, good quality selection of everything home
Love this store so much!! Staff is always helpful!
Great selection. Prices are excellent.
Wife loves this place. Great prices on stuff.
This location always has a great selection of goods. The process are great too.
Beautiful furniture and cheap awsome toys for kids.
Love shopping at this store! Amazing treasures you will find.
If youre in the market for ridiculous home decor then this is your store. HomeGoods is like an exaggerated Marshalls/TJ Maxx (sister brand) home decor department. We just love to browse this HomeGoods location to discover interesting and/or inexpensive stuff (like that oversized cheese grater in one of my pictures). FYI, the cashier lines can be a bit long from time-to-time or can also be a short line with a really short/long wait depending on time of day, staff, etc. so its difficult to say that you can just pop-in and get out quick.
I love this place, great selection of everything.
Always find good bargains.
Good selection and prices 👍
What a mess... so much is disarray. Aisles blocks with carts, merchandise all over the place blocking aisles. How embarrassing
I love this store. I dont lollygag but I do love to shop at a store that offers beautiful things at great prices.
You can spend hours there. Youre bound to walk out with 1 or 2 items. Aisles are kind of small. Be careful for fragile items.
Good place to find random items but dont expect consistent merchandise.
Always find great items
Rude manager. Bigger & blonde. Very unhappy with how she treated me and my roommate.
Great place to find decorations for your home