I don’t really do online reviews but Caleb went way out of his way to help and accommodate me. This was my first time financing a vehicle and I went to a lot of dealerships and dealt with numerous dealers but Caleb was the most comforting and supportive in my journey to find a new ride. I really wanted a Jeep Grand Cherokee, my credit wasn’t best and I didn’t think I could get it but he made it happen. Even when I told him I was looking around at other locations he still called and checked on me. He was totally upfront and honest about everything. He was the only dealer I felt I could trust. He got me into the Jeep I wanted. He is really a great guy and is definitely good at what he does. I recommend him to everyone I meet looking for a new vehicle. You won’t regret going to him.

Caleb went above and beyond to get my husband in the Jeep he wanted! I highly recommend checking out this dealership and make sure you ask for Caleb!!!!!!

I was treated very well here. They responded to me immediately and actually didn’t sale the the truck I was interested in before I could come in. I especially loved my sales guy Caleb and the finance guy Brandon. They reassured me that everything would be fine through the entire process and it was. I left with the exact truck I had my eye on and I really like it. I would recommend anyone who is looking for a new ride to go visit them, you won’t regret it.

Caleb Huber in sales and Hakeem in finance made this the best dealership experience Ive ever had, hands down.I walked in on a Saturday not even sure what I really wanted, and drove away in a Journey that Im thrilled over. Best selection of several local dealerships I checked, too.Thank you, both! Ill send anyone I can your way.

Caleb was a huge help, ended up flooding my truck, Caleb worked with me and my price range to get me in a nice vehicle, and worked with me as I couldnt take off work and was only able to make it up there at 4pm (2 hours before they closed) all of the workers where really nice and glade I was pointed to caleb, I was able to get a 21018 ram

Gregg did an amazing job with finding me the highest demanded vehicle out there right now. A Jeep Wrangler. It is truly the most perfect fit and I am in love with it. The only thing I would change is a better detailed job. Brandon on the financing was incredible it only took 15 minutes but I am a special case. My tag was on time title came in quick everything he did was A one. Love this place would recommend but absolutely need to get someone on the detailing ASAP.

I bought a used 2019 Ram 1500 from this location about a week ago and the entire experience was great. Paul Gregg was my salesman and made it a smooth process for me. I tend to be very picky/complicated when it comes to buying a car. In about a week and a half, I came into the dealership on 3 different occasions and every time I walked in, the staff was very friendly, greeted me, and offered me something to drink while I waited. Paul spent hours with me walking me through available inventory on each of my visits and let me test drive a handful of trucks before I made my decision. Throughout the week Paul kept in contact with me with any updates on inventory that I may be interested in but was never overbearing.Jeremy Wright did my financing and was great to chat with and was also able to negotiate a low interest rate for me.Everyone I interacted with in the dealership were all super friendly and made it less about a business transaction and more about a personal experience. I would recommend this dealership to anyone looking for a car!

Caleb and Jeremy hooked it up. I went in looking at a different truck but Caleb got me into a much better vehicle. Jeremy went above and beyond to get me the best rate on my car loan. Great place. Great people.

Caleb and Brandon were so much help! I came in to look at a used Jeep Liberty and was able to take it home the next day! The process was fairly quick and easy. They took care of everything very professionally and made sure the vehicle was clean and they took care of getting the plate as well! I had a great experience at this dealership! :)

I worked with Caleb and Hakeem. They both provided great customer service. Caleb and Hakeem were very helpful and went above and beyond to ensure I understood everything! The process was stress-free and seamless. They understood to my financial situation and worked with my funds at the time. Caleb did all he could to put me and my family in a affordable, reliable car that I wanted. Thanks again Caleb and Hakeem! You and your team were Awesome and truly a Blessing! I will definitely be back to purchase my next vehicle.

One of the best car buying experiences I have had. My salesman, Caleb, was superb. I am always on guard before I ever set foot into a dealership. I was surprised by the low stress just entering the facility, and not being swarmed. Caleb is young, but professional and personable. Before I even looked at my truck, he warned me there was a minor cosmetic issue with the bumper. I test dove the truck, and sat down to purchase it. The closing was smooth and no stress, plus I got a super low rate. Will definitely be there for the next purchase. Highly recommend. Make sure you seek Caleb.

Friendly and attentive service. Good selection of vehicles. I love my new jeep!! ❤

I appreciate Caleb and Hakeem they was great with the customer service. I’m enjoying the new whip. Thanks.

I just bought a car from this dealer. I worked with Henry (sales person) who was very nice, attentive, and knowledgeable. He answered my questions and provided a simple, stress-free experience. Brandon (Finance Manager) got me a great rate on my financing and also made the process simple and easy. Both guys are the kind of guys you might hangout with. I would work with both of them again for a future car shopping experience.

Where do I start? Caleb and Jeremy provided excellent service. I came to test drive a few vehicles I had my eye on, Caleb had a few more in mind to try out. Caleb worked with me to figure out exactly what I needed and was looking for in a vehicle! Not once did I feel pressured in any way like you usually do when you go car shopping, there are still good dealerships out there and this is one of them.In short I am extremely extremely happy with my Cherokee and the service of this dealership!

I worked with Gregg and Brandon to get my Ram. It was my first time purchasing a truck. Gregg and Brandon were very knowledgeable, easy to work with, and made the process very smooth. Even after I purchased my truck, they were available to answer any questions I had and were very helpful. Love my new truck!

Outstanding professionalism from the entire team here at Southfield CDJR Used Lot. Brandon and Caleb both went above and beyond to ensure the deal was tailored to my needs. Caleb even went as far as to pick me up personally 20 minutes away!!! Brandon (finance) was very straightforward and honest when covering warranty options; he made sure I got the best deal possible, hands down. Excellent service all around.

This dealership is full of friendly, helpful salesmen/women. They have great inventory with fair pricing. I especially recommend salesman Caleb Huber and finance agent Kayla.

Definitely would recommend this place!! I want to give a big shout out to Caleb for the great customer service and having enough patience to work with me on finding my new car💯

Purchased a car from Southfield CDJ recently and only have good things to say. Caleb and Paul were honest and efficient in sales and Jeremy was also honest and helpful with finances. Never felt pressured, would recommend them anytime.

Caleb was helpful and didn’t try to push or pressure us into more then what we wanted to spend for our needs. Also very smooth and fast to get everything done. Thank’s again! Will definitely recommend.

Just traded in my Dodge Challenger and bought a Dodge Charger from this dealership, they were very helpful and got me the best price possible for my trade. Thanks to the entire team there as they all work great together and special thanks to Aaron Porter for going above and beyond making the process as smooth as possible for me, definitely check him out as he takes all the stress away from purchasing a car!

I PURCHASED A 2018 300S AND THE SALESPERSON (CALEB HUBER)..TRULY WENT OVER AND BEYOND THE CALL OF DUTY...MADE MY EXPERIENCE GREAT... I WILL BE RECOMMENDING MY FAMILY AND FRIENDS AND IM SENDING THEM TO CALEB..THANK YOUNG MAN.... YOULL HAVE YOUR OWN DEALERSHIP SOON.

Caleb Huber was very friendly and helped me through the process of buying out my lease. Brandon in finance explained all my options and was very efficient. Great experience.

Great car buying experience. We worked with Henry buying a Jeep Compass this past week and he was very nice and helpful. I would definitely recommend coming here to get a car.

We showed up at 930a.m to see a specific car and test drive it, we came from Ohio. We f8nally signed papers for the vehicle we wanted at 3:45p.m but still waited an hour or better for the key and transport tags to be able to go home. The staff was nice, but for us having to be there for 8 hours for a car the hospitality was poor. I understand they dont have to provide it but if your going to ha e a customer sit and wait for 8 hours you better be trying to find some way to make them comfortable. I won t go back there for another vehicle.

Great Customer Service Such an Amazing Team I 100% Would refer anyone to to see for themselves

My sales consultant lied to me. He said they wouldnt run my credit, but they did! Without trust I cant do business with this dealer. Im grateful that dont have to!

Our salesman Sean Walker was the most kind, compassionate and knowledgeable salesman we have ever dealt with. His knowledge of the vehicles we were interested in was very helpful. He was able to get us the vehicle we always wanted but always out of our budget. He made it happen! Thank You Sean!

My experience was very quick & thorough. Brandon & Caleb did well taking care of me and completing my purchase.

Caleb was a great salesman and got me the exact car I wanted! Saw

Very pleased with Caleb and Brandons service!

Caleb Huber and Jeremy helped me get the exact payments I was looking for on a certified pre owned 2018 mini van! Such an improvement from my 2007 van which they offered a really fair trade in price for!! Caleb spent extra time exploring different options for me and kept up any time of day via their new texting system which was amazing. In about 48 hours of my initial request I was going home in a new (new to me!), barely used, mini van that will take my family place to place for years to come. Jeremy also helped me choose a great warranty that barely affected my monthly rate and will keep my investment safe. I’m a first time car buyer and you can definitely trust the men and women here to help you!! I left my initial visit with a test drive and carfax and felt so in love that I was able to put a refundable holding fee which I thought was amazing, it even went toward my downpayment for when I could pay it the next day. #firsttimebuyer #calebrocks #5stars+ #preowned

Thank you Caleb for helping me purchase my Mercedes and feel like a true baller!

Aaron Porter was very professional and got me in the truck I wanted. Definitely check him out.

Been about 4 months since I bought my 2019 Cherokee here and I couldnt be happier with the car. The process was easy and Henry, the sales associate, was fantastic!

Aaron was so awesome helping me find my new car !!!

Always friendly & willing to go over & above to serve all your needs

Caleb the truth💯. It took all of Saturday but we got the job down I drove away Monday satisfied.

Great Dealership and great workers!!! My salesman was Gregg Tomilson, a highly knowledgeable and helpful person. The service was quick and easy.

Please beware me and my husband purchased a 2018 Grand Jeep Cherokee from here exactly a month ago literally just made our first payment and it is in service department as I type this with engine light on this is second time I had to take it! I’ve called and called to speak to our sales person TAYLOR and of course no answer no call back have left messages in regards to this and our warranty nothing! But when we was in process of purchasing we would get instant replies! This is very upsetting and hope it’s nothing major with our vehicle I will be taking this up with corporate if need be! I understand it’s Preowned and we risk buying but it’s suppose to be “certified”! Very disappointed with our experience so far with these people...

Aaron Porter the #1 best Sales Consultant @ Southfield Pre-Owned

The best place to buy a car they r very professional

Purchased a vehicle from this location, overall pretty bad experience. Salesmen could care less to be there and the finance department searched for over 12 loans which affected my credit score.

Nothing but good things to say about my experience! It was my first time ever buying a car and Taylor made the experience easy and explained everything for me. She stayed late to help figure everything out for us and even had someone go fill the car up with gas before we took it home. The finance department was a little pushy to try and get us to sign a loan with them vs. Our credit union, but were still very helpful and explained everything wonderfully even though we went with outside financing. Super happy with my purchase and experience with Taylor!

Bait and Switch Used Here8 days ago we found a used van online that we were interested in. It was over $1,000 under the Carfax price. We went up to see it Thursday to verify that it would work for us. We offered to put a down payment on it. But the salesman would not accept the down payment because the vehicle was awaiting a part to fix the A/C. Today(Wednesday) at 1:30 I received a call from the salesman saying the car was moving in detailing. I told him that if the car was ready for sale, I could be there in 60 minutes with full payment. He said he would call us right back after he talked to his manger to find out when it would be available. He never called. At 4:30 after several calls to Used Car Department, I finally reached the manager. She admitted that they had sold the vehicle even before the salesman called me. I reminded her that we had an oral contract and that she was in breech. She said, sorry but it was sold to some one else. But she Could help us find something similar.I told her that was not acceptable and I wanted to speak to her boss. And then I was disconnected. I then contacted the GMs voice mail and requested to speak to her about her departments unethical conduct prior to closing. She never returned my call, so I am posting here about their shady practices. You are warned.

Got a great deal on a 2019 B5 blue Dodge Challenger. Worked with Henry over a couple of weeks and he was great to work with. Would highly recommend this dealership and Henry in particular.

I bought my Jeep from Tom. I love it! Great customer service, even better price! Glad I came here.

Awesome customer service!

We recently purchased a 2017 300S and our salesperson, Julian, was tremendously helpful in helping my husband and I find this vehicle. He was courteous, and had a tremendous amount of hustle, helping multiple customers at the same time. He provided excellent customer service, and Ive referred friends and family members looking for vehicles to see him. Great experience overall!

Typical used car salesman only out for a sale go somewhere else

Im giving this dealership 2 stars only because they have nice vehicles. Other then that I would like to give it a half a star. My salesman told me a few things that were going to be done that were not done. While in the test drive Efren (the saleman) was in the passenger seat, and I told him there was a slight shake when braking. I told him that was more then likely caused from the rust on the rotors. He said that would be fixed. I also pointed out the big black mark in the front bumper of the white vehicle, and he said that will be buffed out and if it wont buff out they will replace the bumper. He also told me the vehicle came with navigation. Which none of those were true. The black mark was still there, the slight shake was still there (but went away after a couple hundred miles and the rust was gone), and there was no navigation in the vehicle. When I called to speak to the sales manager, he didnt answer so I left a message tree times, but never received a phone call back. Now to rewind a little bit. While sitting down signing paperwork the salesman asked me what I was looking to get for my trade in. I told him $2500. He said he would speak to the sales manager. The managers desk was roughly 15 feet behind me. When he went to the manager about my trade in the manager laughed out loud and yelled out not even close. The Efren came back to me with a $1000 offer from the manager. At that point I pulled up multiple other vehicles just like mine with 4000-5000 more miles going for $5000. When Efren showed the manager that he agreed to my $2500 and didnt make another smart remark. So I was happy with the trade in amount and continued forward with the paperwork. While moving forward a female customer came in and was talking to the manager and another sales person being very loud with one another flirting and swearing left and right. They were not very professional at all. I would not recommend this place to anyone that does not no cars, because they will try anything in their power to scam you. Honestly, even if you do know cars I wouldnt go to this place.I took my car to the new cat dealership to get my first oil change and told the service tech there about my experience at the use dealership and he kind of chuckled and said your not the first person that has come her complaint about them.

Im sitting here now purchasing my 2017 Chrysler Pacifica. Its been a journey but were almost done. Nice people and my salesman is Henry Boswell and financial manager Kayla McCormick. If youre looking for a nice used car or van check them out.

My credit wasnt good enough. So I walked out with a remote control car. But at least they tried. Good service.

I worked with Greg and Jose both guys are amazing. I would definitely recommend going there and purchasing a vehicle from them. Everyone I was dealing with there was great.

This place is amazing!!! These guys really help my daughter out to get a vehicle. I will love to send customers to this place. They work around your budget. They are like team work. Javah and I would love to say Thank you guys for pushing it forward. Doing a awesome job helping my daughter out with her situations. A special Thanks go out to Sean Walker, Emmanuel, and Kayla!! You all the best!!- From-Javah and Mom (Lachelle).

Called about a car that was just listed. Told them that it would take me an hour to get there. Asked if that would be a problem because I did not want to waste my time driving an hour to find it sold already.They took down all my information and told me they would text me with the name of who I was to meet with to take it for a test drive. Left during rush hour traffic. Got there when I said I would. Never got the text on who to meet. Asked about the car. Found out it was just out for a test drive and the buyer was in with the salesman doing the paperwork. Of course they then wanted to show me other cars. Typical sales scam.Complete waste of my time and gas.

This dealership sold me a vehicle as CPO which according to the manufacturers database is not actually CPO. According to the manufacturer, the dealer hasnt placed the appropriate warranty on the vehicle. When I called the dealership about it, they didnt take me seriously and simply denied it and couldnt be bothered to look into it further. I spoke with a manager at the manufacturers service line and they confirmed that the dealership failed to do what they were supposed to do. When I called the dealership again hoping to get them to talk directly to the manufacturer, they simply stopped returning my calls. Ive filed a report with the BBB and will look to other consumer protection agencies for recourse. Buyer beware!

Staff has always been friendly and helpful any time weve gone in. Very knowledgeable. Coffee is fresh... BONUS...

I recently purchased a pre-owned 2016 Challenger Hellcat from Southfield Chrysler Jeep Ram on 12 mile. Im an out-of-state buyer so everything at first was done via phone and email. My salesmanJulian Gueringer was extremely helpful and always professional throughout the process. Dale the finance manager went out of his way to get me financing and at a reasonable interest rate. He even gave me a stupid good deal on the titanium plus protection plan for my tires, wheels, windshield and keyfobs. Emmanuel was also very helpful.When I visited the dealership to pick up my Hellcat, the vehicle was as described -- showroom condition and drove like new. I wasnt surprised, considering it only had 650 original miles. The 3-hour ride back home was fantastic. My friend, who came with me to the dealership, and I both agreed she was a sweet ride and that the car was awesome.I highly recommend Southfield Chrysler Jeep Ram. I was very happy with the purchase price, trade in amount and with all other aspects of the deal.I would definitely do business with Southfield again. I also want tomention that I left a special-made cup for my 2019 Charger Scat Pack in the back of the car I traded in and the next morning Julian called me to say he had retrieved it and was happy to ship it out to me.Now that is 5-STAR SERVICE.Thanks and best wishes to Julian and to everyone at Southfield.

It was ok the salesman was good and they all were helpful to get me into the car I wanted I would high recommend them if you trying to get another car

Purchased a Dodge Dart less than 2 years ago. They sold me an aftermarket warranty that per the words of the sales associate and finance manager was a 100k mile bumper to bumper warranty that would cover all of the bells and whistles. Found out today that said warranty was 3yr/36k and I am now looking at a $1000 repair to my vehicle that isnt covered. Oh and the warranty that they sold me to begin with didnt cover anything close to all of the bells and whistles. And of course, no one at SC will take responsibility for the lies that were told to me. Do NOT purchase from them, they are shady crooks.

Got me a deal on a car before Black Friday. Love it.

Best dealership is very pristine ambience is very harmonious and everyone is extremely friendly and helpful!

Great dealership - worked with me for weeks trying to find the right Grand Charaokee. Taylor Cox, Sales Assocate, thank you for your patience and attention to detail on my purchase. Jim Jelley, Service Manager, with your skills and knowledge, I knew my new car was in reliable hands. I couldn’t be happier with my new vehicle!

Brandon was truly awesome, humble and meek!

Go see Jose! Gives it to honest and will not try to just take your money.

Purchased my challenger from here! Julien was a great help!

I never recommend this dealer again to anyone. I bought the used car there while I was test driving the car I checked everything everything was good at that time so after buying the car I believed them and disn’t checked the car after that. So after 15-30 mins when I checked I observed some scratches and when I informed them they are refusing to repair or to pay for the damage. And they are blaming me for the scratches.

Friendly staff, help to get best interests rate, took buying a car in one day simple.

On Thursday Apr. 26i went there and talked to Taylor ( sales Representative) about a Jeep 2017 which they have, after discussion she called Jeremy who was the manager to continue with me and at the end we agreed on a deal and I signed. After that, he submitted the paper work to the finance guy after they finished. Jeremy provided me with a high interest %. I told him Ill send him tomorrow some documents related to the other bank to go with them and I did.On Friday April 27:I texted Jeremy asking for the result after sending him the other bank documents. He said that he got it and hell keep me updated and untill now he did not. When I reviewed my score, I was shocked and knew that they played with my credit score with their banks and once Jeremy found another customer, he continued with him and sold the car without any notification without talking to me or sending me a message to let me know that, as he said keep me updated. When I sent him a text on May 1 to let him know that it is a kind of disrespect to leave me with no response so that im going to make a comment on Google, he said Feel free to leave a comment. It means he does not care about his Dealership Reputation!!!!!!???????

Wife and I bought a pre certified 2017 Pacifica Minivan this past week from a great salesman Gregg Tomlison. He was well organized and had great people skills. We had a small problem with the badly designed wireless U-Connect headset battery door and he went out of his way to get it fixed. Also wanted to say that Jeremy Brown was SUPER awesome that went thru the techy features of the new interface to operate all the blind spot features, wireless Iphone pairing, and setting up the new owner interface. This Pacifica is leaps and bounds above the rest.Only disappointment was we bought the high end Pacifica Touring L PLUS and it didnt have memory 1/2 settings. Come on CHryseler is this for real?

Customer service is the worse here, car engine code was cleared from dash but within a week it came back and they didnt want to pay to have the new ECM software that was needed to stop the cat engine code from popping.. the got to much shade, they will act like they find you a favor, dont trust these crooks

Bought a car here, good staff fair pricing

Great place to buy a car or truck.

Nice dealership

Good sales people low pressure

Amazing car selection quality service!!!

No good post covid-19, look elsewhere for service

Sold us a nice used car

Was promised to have some damage repaired on a vehicle i wanted and once i purchased the vehicle they told me they wouldnt honor the promises made by my salesperson I am very disappointed with the way they treat their customers

Biggest pre owned vehicle selection in the area!

Byron Savage is the best

They took care of us with a purchase of a car

Wasted my time

Not happy with salesman, unprofessional and rude

Nice cars

Not good