Do
Don franklin Chrysler
1147 US-27, Somerset, KY 42503, United States
Comments
Ro
Review №1

Purchase of vehicle was awesome, very much enjoyed the no hassle. Purchased the 2021 Jeep Rubicon Unlimited. First service, was unable to schedule online, called and it took a week to get in in (who knows what theyll be doing a week out?). No service loaner had to make trip in to drop it off and another to pick it up. All services are required to be completed there for their warranty. Love the purchase will not recommend the Don Franklin Warranty (Go through JEEP)

Ja
Review №2

My husband and I just recently bought a new 2021 Jeep Grand Cherokee. Jeff was great to work with. Very friendly staff. We love our new vehicle!

ji
Review №3

I purchased a new ram 4500 last week. They did everything they could to assist me and delivered to my home. Was satisfied with my purchase and will return agen for another purchase when the time comes.

Po
Review №4

I have been shopping for a new truck for weeks. Today I stopped in at Don Franklin DCRJF in Somerset, KY. I sure am glad I did. They have a great team of salesmen there. I was greeted at the door and instantly made to feel welcome. I had the pleasure of meeting Alex. He was extremely helpful, friendly and courteous. I also met with Jeff who was super nice, friendly and very knowledgeable. Together this team brought me truck after truck and hunted the expansive lot until I found just the right one. They never wavered in their endeavor to see that I was satisfied with my choice and that the payment fit my budget.Don Franklin in Somerset, KY is now “my” car store. I will definitely be back. If you’re looking for something new or used, this is the store for you too. They have a huge selection on site or can get what you want.Thank you so much Alex & Jeff for a easy hassle free shopping experience.

Mi
Review №5

Due to the professionalism of the salesman along with his boss getting answers and responding in a very timely way then I will be doing business with these guys for a long time.It was A+Mickey Mitchell

Ti
Review №6

I went and had a recall done on my car (motor was taking to much oil) . When I left after getting the recall finished my car would barely even run and was shifting really bad I immediately turned around and went back to the dealership and told them whatever they did they messed it up because my car was running just fine before. They told me that my o2 sensors something was wrong with it and they didn’t fix it and that they reprogrammed my transmission and that it will take 3-7 days for it to program to how I drive. They told me my car was messed up before I brought it to them and they wouldn’t fix the issue. So I left and didn’t even make it 5 min down the road and had to have my car hauled home. I took my car to my maintenance guy and he told me that someone had pulled my wires out of my o2 sensors and that’s why it would barely run and was shifting bad. He said it was freshly done. I’ve tried contacting and trying to speak to a supervisor and couldn’t get through to anyone. No telling who else they mess with their cars! That’s so wrong! Why would a honest truth worthy place mess with someone car like that! I would not trust this place to work on your car for any issue! It’s so hard to find trust worthy dealerships anymore and this place is not it!

Ve
Review №7

My son called Don Franklin in Somerset to see about getting approved over the phone before we drove 2 hours. We were told by Audrea that we could not do it over the phone because we were in state!! Seriously! I explained to her that my son had been working 16 hours a day as a lineman in Louisiana for the past month after Hurricane Ida had hit. This was the first day he had had off work in a month!! It did not matter. So we drove the 2 hour drive only to be told when we got there that it could have been done over the phone. Very disappointed.

Re
Review №8

Everyone we encountered at the dealership was welcoming and helpful. The facility was clean and well organized and the products available were sharp. They have good looking vehicles, especially our truck.

Ke
Review №9

Mr. Chris Hughes made our purchasing experience 100% spot on. Thank You Sir for going above and beyond your job duties! Highly appreciated and recommended!

Ch
Review №10

My old co worker Jeff did great job had me hooked up before I got there they worked me up a good deal definitely will buy more there is a reason the Franklin group is number 1 in Kentucky

Ro
Review №11

Detail shop done an excellent job.Truck was so much more than expected.Chris Hughes went beyond customer satisfaction. Chris done exactly what he said he would do and then some.. James in finance was excellent as well.Highly recommend. Top notch experience. The easiest truck buying I have experienced.Also the show room and restrooms were immaculate.

Za
Review №12

Went looking at vehicles and no one would come to help. Customer service is really lacking in the sales department. They was two different guys riding around on the golf cart playing on their cell phone and drove past me three times never stopped. Then another guy walked around me twice and never said anything. I’ll take my business else where. What happened to the salesman that would talk to you? Not act like your interrupting their Facebook scrolling!

D
Review №13

Im giving the people 5 stars because the people are really nice and freindly and I can buy my parts from them for my 2000 silverado. But then again Im only giving a 2 star because they WONT WORK ON ANY VEHICLES FROM 2005 or older?? If youre a GM Dealers then you should work on all GM trucks and cars from 2000 and up. But they will sale you a 2000 or 2005 for the right price though

RC
Review №14

Unfortunately I didnt buy a truck from them 2 or 3 thousand away but all and all pretty nice people. I think they could give me more for my truck if they wanted to especially sence used trucks are going for a lot more but I guess they dont need future business

Ri
Review №15

Service department accurately diagnosed and repaired my Jeep. Service center was very professional. Provided timely updates to me while diagnosing problem. Delivered service within time frame promised.

am
Review №16

Most pleasant experience Ive ever had buying a vehicle. Dealt with Danny Sweet. Excellent service! Honest, no games or pushy sales. Top notch. Thanks for a great experience.

Do
Review №17

Best Dodge Ram dealership ever! The sales staff was excellent to work with! I highly recommend to anyone looking for a new car or truck...shop here first. You will not look anywhere else. Great price and very friendly sales staff!

Je
Review №18

Don Franklins had the best customer service I had ever experienced. Michael was very friendly and helpful. We drove an hour and a half to buy my Jeep and would do it again!

Pa
Review №19

Purchased. Truck here Adam goldby was amazing and a big shout out to Joe these two took care of every need I had and plan to buy more

jo
Review №20

They were very knowledgeable and helped us with any and all questions we had. They didn’t waste anytime getting us what and at a price we can work with. Would and did recommend them to another customer.

Ca
Review №21

I missed the opportunity to take the dealership survey that was sent to me but I wanted to share my experience. This has been one of the easiest stress-free transactions I’ve ever made at a dealership! I am very satisfied with my purchase and the customer service I received! Thank you Adam for helping me purchase the car of my dreams!

Bi
Review №22

Good people. Mopar parts and Goodyear tires. It doesnt get better than that. SERVICE advisor Lamar was good to deal with.

Wi
Review №23

Very easy to deal with. Called them and told them what vehicle I was looking for. Than got a call back from sales, told my sales gentleman what I got for trade-in, sent him informations on my trade, told him what kind of number I was looking for, got the numbers back, ran my credit, done deal. Starting to end didn’t even took over a hour. They even delivered new vehicle to my work. Will definitely be back. Easy, no game, fast and very friendly. Thank you!!

Sa
Review №24

I had been casually browsing for a Kia Optima when I saw a post online that seemed to meet all my requirements in what I was looking for. I contacted a salesman, Kyle Young, on social media who responded within minutes and we began discussing numbers as well as information about my potential trade. By my lunch hour, Kyle was already in the process of working out numbers to get me right at the payment amount and the car was then delivered to me right when I got off of work. Never did I expect to have a new vehicle that same day... especially since I knew my schedule wouldnt allow me to get to the dealership for another couple days. Impressed would be an understatement. Kyle made the entire process so smooth and seamless, I have never had a better car buying experience!

Me
Review №25

Wonderful buying experience. Great service. Gary was an excellent sales associate and walked us through the entire buying process. We got a great deal at a reasonable price. We will definitely do business with them again and highly recommend them.

Ko
Review №26

Great experience for an out-of-town bury with Don Franklin CDJR!

Pa
Review №27

Wouldn’t even give them one star if I didn’t have to. Completely unprofessional brought the car in for an appointment on 2 different occasions. Sat for 3 hours the first time for them to tell me they hasn’t done anything to it yet. Scheduled another appointment for another day bring it back for them to say it will take 2 hours at the most. 5 hours later call back to see what’s happening for them to tell me they’ve gone home for the day and there’s no way for me to know if my vehicle is fixed or for me to even pick it up. Absolutely unprofessional in every way shape and form. Honesty disgusted

An
Review №28

Jason Coston, Marc Anderson, Tanner Marshall and Shane Poynter were very helpful and made the whole process easy!

Ed
Review №29

Everyone was very friendly and helpful during my last visit for service.

Ka
Review №30

This place was amazing especially our salesman Mike Jones. They truly went above and beyond to help us.

je
Review №31

Went in to purchase a new ram, had discussed with a sales rep was told numerous lies about the price and interest rates available, will never be back will do more business with bob allen instead, don’t waste your time here !

Jo
Review №32

Michael Larkin and the team helped us buy a truck whilst still living in England and made the process much easier. Other dealerships were initially responsive but then fell by the wayside. Our experience was excellent and we look forward to being a customer for the foreseeable future.

Kr
Review №33

Service department isn’t helpful and when it comes to anything being repaired with your Don Franklin warranty or the extended warranty you purchased when you bought your vehicle you can forget it. They are the most rude, unprofessional, and helpless bunch.

Mi
Review №34

Fiancé drove all the way back here just to come again and got the pleasure of working with Kyle Young and worked very hard to satisfy our needs on every level and was patient with us as our bank lady was taking forever!

PG
Review №35

They a good selection of new and used vehicles. But wished the would be price on used vehicles.

Ce
Review №36

We love Don Franklin. I trust them to take care of my Jeep at a fair price!!

Do
Review №37

As honest of a dealership anyone could hope for. I really enjoyed the courtesy and the respect these folks presented.

er
Review №38

Awesome customer service experience with these guys! I needed an oil change but didnt have an appointment. The service manager got me in within minutes, changed my oil, found a small issue and had it fixed and back on the road within an hour! 10 stars to these guys!

Co
Review №39

Absolutely the best team you will ever do business with, from sales to service they cant be beat.

Wi
Review №40

Honesty and respect, it was a no nonsense type of sell. There was no hesitation to check and run multiple trucks before the final truck was purchased. Danny was an absolute pleasure to work with. I came from 500 miles away to get a truck from Danny Sweet and the Don Franklin crew and will gladly do it again. I can not say enough great things about my experience with this new truck purchase.

Ke
Review №41

As a former Sales manager at a Toyota dealership in North Carolina I was amazed at the lack of attention that is given from there internet department. I provided all information they would need to put together a buyers order in my initial email. The first response was the following day with a computer generated response asking me questions that I had already provided answers to. I replied with the answers once again. The next email was also a computer generated email letting me know this new car was still available. Finally I received a text from an internet rep who started off asking me what car was I interested in.. This dealership is clearly making a lot of money on the front end and back end of car deals with hat they are fine with spending thousands of dollars on a system that the employees are failing to use correctly. End result.. I am the now proud owner of the vehicle by going through a different dealer that actually values customers who are in the market to purchase. Seems like a failure of leadership somewhere.

Ke
Review №42

Went above and Beyond to make the deal happen and make sure I was happy with my purchase. Was no Hassle or pressure at all. Have the Best warranty anywhere around . Great guys. Thanks for the awesome & easy experience. A+

Li
Review №43

Nathan was amazing at ensuring I was fully satisfied with the service I received for my Jeep. Everyone I have interacted with at Don Franklin has been courteous and professional. Thank you all so much for making me feel like my business is appreciated!

La
Review №44

Visiting the parts department for jeep parts. Great bunch of people!

Gr
Review №45

Don Franklin RAM’s Service Department is awesome!!! Every visit with Justin Adkins has yielded positive impressions upon me, therefore resulting in me having a great relationship with the Service Department at Don Franklin RAM. Justin always over delivers.....and has always been spot-on with promises regarding pricing and task completion times. Tim Brooks and Fred in Parts always take great care of me as well, and their parts inventory has to make Justin’s job easier, as they seem to always have in stock what my 2018 RAM 4500 needs at the time.

Cr
Review №46

Big thank you to Dale Edwards and Joe Henderson. I gave them a call and they went to work on getting me the exact truck I requested. Everything was all complete prior to my arrival. I love my new RAM and will be returning for another one in the future. They beat all other dealers prices and the customer service is phenomenal. #1ramdealer

Ma
Review №47

New service center is incredible! Nathan took excellent care of me. Very knowledgeable, friendly and professional. Highly recommend you visiting these folks for your service needs.

ro
Review №48

I have to say I went in looking to buy a new car . The salesman and all the staff made my buying experience awesome . If you are looking for a helpful and nice place to shop for a car I would say drop in here and Ask for Brandon.

La
Review №49

Pack a lunch if you go to the service dept. I went in for an oil change / air filter change and 2hrs later I got to leave. Pretty sad if you ask me. Luckily I do not live here because I will not be coming back.The staff is friendly but service is slow. I guess they don’t have enough people to handle the work.

Ab
Review №50

Keith Brown was a great salesman he went above and beyond to help me find the vehicle for me!! Everyone at the dealership was super nice and very helpful!! Will definitely tell everyone to go to Don Franklin of Somerset and see Keith!!

Du
Review №51

2006 Jeep was starting to spark knock and hesitate. Since I was away from my home state and had no tools, I decided to make the 1.5 hour trip to Don Franklin which was the closest dealer to me. They ran their diagnostic and found a bad spark plug. Easy fix with a basic tool kit and was back to hitting the trails. I have only ever driven jeeps for 30 years and have always trusted the Jeep dealer with the problems I couldnt fix. Don franklins employees were all friendly and all seemed to be working very hard. Thanks for the positive experience crew!

Ra
Review №52

They make good on their service. Very receptive to the customer. I recommend them fully.

Bo
Review №53

Cut and dry. Friendly. To the point. No hassle. Straight forward and easy process. Best experience hands down and this was my 10th truck purchase. James Adams is the best salesman I’ve interacted with and have done business with. Would make the 12 hour round trip again no questions asked. Thank you guys for your professionalism and transparency. Now, get my wife in a blacked out 1500 so we can come back!

Jo
Review №54

Service wise: very good. Having to sit in the waiting room for 45 minutes with another customers 2 dogs continually yapping and barking, not so great..

Ma
Review №55

I am giving them a 1 star rating based on my service experience with them today. I was scheduled for Oil change and recall on oil testing at 8:45 am. The time is now 11:31 am and I am still sitting in the waiting room. My Jeep was done at 10:50 am and I hv been waiting to pay since that time. I have asked the receptionist twice to go find the paper work or inquire about the paperwork and I am still sitting here waiting. Finally got up and went into service area and inquired about my own paperwork. This is horrible. I always go to Kia location for my service b/c I never have these issues. Had to come to this location for the recall service. Never again. Service manager was wonderful, very professional. Looks like they just overbook and not enough help on hand. Please get organized and get this man some more help b/c they are overworked and trying to push so much volume thru. Also check in on your clients more or offer a loaner vehicle for people to get other errands done. Open communication goes a long way and would save you from negative reviews.

Da
Review №56

Great vehicle selection and friendly staff!

Mi
Review №57

Worst experience ever!!!! The manager stated that it didn’t matter how much business you bring they didn’t want to give out a loaner to my husband for him to drive because he had his service dog. We have bought 3 brand new vehicles from don franklin and we won’t buy another and I will be sure to tell everybody how this dealership did us. Veterans shouldn’t be treated this way because of the problems they got from the service!Thank you a very mad customer!

Er
Review №58

I went in for a scheduled oil change and tire rotation. I left the wheel lock in a clear ziploc bag in the drivers front seat. When I was informed my car was finished and after I paid I returned to my vehicle. As soon as I opened the door I noticed my glove box was open with about half of the contents scattered in my floorboard. Also my console was open and contents rummaged through. I immediately went back inside and asked why the tech would have went through my stuff and left contents in my floorboard. I was told by the guy behind the customer counter that the tech couldnt find my wheel lock nut. I told him that I had left it in the front drivers seat in a clear plastic baggie and theres no reason he couldnt have seen it he would have felt it when he sat down on it. And I told him furthermore if they couldnt find it they should have came to the customer lounge and asked me where it was at not rummage through my stuff and had most of my contents in the floorboard. Ive been going to the dealership to have my oil changed, tires rotated and all of my service needs since I purchased my vehicle and and this is the first real bad experience that I had.

Ri
Review №59

Service department, with Nathan Stout, is fantastic. I am 73 and have had many vehicles and been to multiple auto service dealers in multiple states. Don Franklins service is the best I have ever been to.

ma
Review №60

The guys here were awesome! They really worked with us to purchase a new Ram truck. Probably the best car dealer experience ever! We highly recommend them to anyone who is interested in purchasing a new vehicle

JD
Review №61

Very friendly atmosphere where the staff go out of their way to make sure you get the service you are asking for. My old pal Chris Hughes was busy with a customer when my wife and I came in, so Mr. Laswell helped us out, while Chris checked in. Very happy with our purchase and happy to recommend Don Franklin Somerset CDJRN to anyone.

Ju
Review №62

The service was great. We got right in and it was very quick. The people were very friendly and courteous and I was impressed on how they handled the corona virus guidelines.

Sc
Review №63

The whole experience from start to finish was one of the easiest car purchases I have every done. Highly recommend!!!

Sa
Review №64

I love my new 2020 Jeep Wrangler. Logan Crabtree was my salesman. He was very polite and respectful. I feel like he was very fair with me. Im looking forward to more business in the future. 😊

Ke
Review №65

Very good service, they stayed an hr over just to finalize our deal.. did us very good on the trade in and I highly recommend this car lot to anyone looking for a great deal on a vehicle.

Ke
Review №66

Such a smooth process. We got exactly what we wanted and Kyle was great to work with! He approached us as he was just getting to work (breakfast in hand), and made us his priority without being “salesy”.

Jo
Review №67

A great group of people to deal with. Could not have ask for a better car buying experience.

Da
Review №68

Good selection of new Rams in all sizes. The sales TEAM was phenomenal. We left very happy with our new 2020 Ram 1500 Bighorn 4x4 crew cab Night edition!

je
Review №69

Went in to have my car serviced found out the transmission was shot. I walked out with a brand new 2020 nissan kicks and I love it.

Ho
Review №70

Worst service department ever. Had it towed there for issues and they lost my center cap to the tire, didnt reassemble the gear shift know, and a week later I had to have it towed to another dealership for additional repairs they missed. There was a bulletin to fix two problems from Chrysler and only fixed one. I have called and emailed several times not one answer back. This was after they emailed me about the service. Terrible customer service

Ke
Review №71

Would be 5 stars. But there was Mishap with my trucks service that was scheduled 3 weeks in advance. But they made up for it the very next day morning. Great service center. Will be back.

AL
Review №72

I had a battery / charging issue with my 2019 Bighorn. I took it to Don Franklin service dept. Lyle was my service Adviser. Although they had thetruck for 2 days, they were able to determine the problem was a bad cell in the battery. Another battery was installed, and all is well as of Christmas Eve, 2020.Merry Christmas to Lyle and all the good folks at Don Franklin CDJRFN in Somerset,KY KEEP UP THE GOOD WORK.AL & Carmie Beschman Science Hill, KY

An
Review №73

If your looking for a dealership that cares about you. Wants to help you find your vehicle. This is the dealership that will do all that. Even though Im from Ohio. I was still able to purchase my vehicle from Somerset, Kentucky. I have my dream vehicle and love it. I get so many compliments about my vehicle. I want to thank James Adams for finding this vehicle for my satisfaction. Your gonna want to find a dealership for your satisfaction.

Do
Review №74

Everybody was fantastic. I worked with Madyson first because I was actually trying to buy a car that hadn’t even made it to the lot yet. She took the time to take pictures and send them to me as well as set up an appointment to test drive it. Then Mike Jones provides top notch sales service and facilitated my test drive. Dustin was a joy to work with during the (usually arduous) financial paperwork part. All together a great experience.

re
Review №75

Worked with Kyle,great dude all around.

Bu
Review №76

It was great, they treated me like a king even though my credit score isnt great. Showed me the truck I saw on line, I drove it, loved it, and they took care of all the paper work and I drove it home . Thanks Danny Sweet, for making me a very sweet deal. And very big thanks Darlene. Im one blessed man

Ol
Review №77

Call 3 times to get out door price vehicle, and all 3 times no body call me back . And now I didn’t have any feels but something in this dealer ((

Jo
Review №78

Honestly, I wish there was an option for zero stars. I am very disappointed in my first visit to Don Marshall. You see? I was interested in purchasing a Hellcat and Don Marshall had one in their inventory. So, I called the dealership and spoke to Brandi Adkins. I told her I wanted to drive the Hellcat and compare it to a standard 392 Challenger, She said no problem. Come on down. I made an appointment for 11:00 Saturday. I drive the one hour to get there and was greeted by Brandi. (she even called me to confirm my appointment) She then turned me over to a salesman names Brian. He had zero interest in selling me a car. I asked if it would be a problem getting the Hellcat out for the drive (it was still sitting on the showroom floor) and he said I dont know. After waiting for several minutes, he comes back and tells me that I cant drive it. He proceeds to tell me that for insurance reasons, they dont let people drive them.So, I get that they might not let a person drive one. But he didnt even offer to take me a ride in it. If I had been told in the beginning that i couldnt drive it, I may have been more understanding. But, I was told to come on down. Needless to say, I left the dealership very disappointed. I will never be back. Nor will I ever recommend your dealership to anyone. Youve lost a customer for life.Oh, one more thing. I left and drove to Tim Short Chrysler in Corbin, drove a Hellcat and purchased it on the spot. Thanks to Marlena, a superb salesperson, I am now the happy owner of a bitchin Hellcat.

Wi
Review №79

Best Service department Ive ever dealt with fast courteous service, very well trained team.Justin & Nathan, and their team do a great job !!!!

Ch
Review №80

Great service & great people! Shout out to Johnathan Owens for helping us anyway he could, & Sean in financing. Couldn’t have asked for better service. Was very happy driving off the lot! 👍🏼

Do
Review №81

Im a dodge man so buying a dodge cumins was nothing new to me. However this is the first Ive bought from don Franklin and due to the service I received from Gary the salesman we will forsure go back in the future. I recommend him highly. You want be unsatisfied talking with him and allowing him to sell you your next vehicle and I approve this message

Ch
Review №82

I appreciate that we were able to make a deal and handle everything via the internet and phone during these odd times. The quality of service was actually excellent and the process was stress free! Even after things go back to normal, continuing to do business this way would be very convenient!

Ch
Review №83

I am pleased to say our experience with everyone we met was very pleasant. All involved in the purchase of my new Nissan were cheerful, courteous and helpful. I am especially grateful for Jeff Laswell and Sean in finance, both of whom were knowledgeable and worked to get us the best deal possible. It was a good day and everything went smoothly, especially in light of the fact we were there on Covid19 reopening day. I unexpectedly and happily was able to drive my beautiful new Rogue home that same day. Sharon Douglas 🥰

Oj
Review №84

Everything was great they offered to pick me up from the airport and the finance manager got me in an out within an hour.

Tr
Review №85

I went to the service department, they did what they could, slowly, but didnt have what I needed.

St
Review №86

Avoid this place at all costs!!! They run a scam ad with a low price, then tell you that price is not for the general public. I was prepared to buy this vehicle sight unseen, but Ill ride a skateboard before I deal with these con people again!!! Just have got the email basically telling me they wont honor the price.

Ga
Review №87

Bought a 2020 Ram Longhorn from Don Franklin CDJR. Excellent experience from long distance! The entire process was very easy and Shane Poynter (sales) was extremely helpful and easy to work with. Sales manager Joe pulled out the extra money to put the deal together. Searched RAM trucks within 200 miles of Nashville and Don Franklin by far had the best pricing. These guys are excellent and I cant say enough about Shane! The guy was honest and worked for me through the whole process.

Mi
Review №88

I have not dealt with them but he does have awesome!! selections.

T
Review №89

Customer service was not bad. Sales person didnt have knowledge of vehicles or inventory. Other then that one of the worst experiences Ive had at a new car dealership, by the end of the deal I felt like I was being taken for everything I had. Agreed to price and deal then next day everything changed.Will not be returning to this location!!!!

Ka
Review №90

Bought a new Jeep and they would not warranty the vehicle....my family bought a total of 4 vehicles at this location, we will not be back!!!!!!

Ka
Review №91

Went today specifically to test drive a Jeep Wrangler I found online. The price online was $39, 234. When we got there we were told by the salesman that the online price was just to get people on the lot. The actual price was $43,860. The lowest they would go was $42, 234...still $3,000 over the online price. Honestly, Im sure the Jeep was worth that, but that wasnt the point...just to get people on the lot flew all through me...grrr...I just thought this was horrible business, so we left.I also think its bad that they discontinued the lifetime oil changes for vehicles purchased from Don Marshall before changed to Don franklin. That was a great purchase point for me buying my Ram 3 years ago!

Lo
Review №92

Great experience for the sales department to financial and getting all I wanted.

ka
Review №93

BUYER BEWARE!!!! I purchased a vehicle and with in 2 weeks the transmission was going out, breaks were squeaking, and immediately, upon delivery i noticed the dash was discolored. I was assured via text that there were no issues with the vehicle. A mechanic confirmed the transmission is going out. Rather than making things right the salesman offered to trade me into another vehicle for even less than i paid 1 month earlier for this vehicle. I AM STILL STUCK IN A TICKING TIME BOMB. These people are SCAM ARTISTS.

Ju
Review №94

Outstanding customer service. I bought my truck new from them and have only received the highest level of service. The service department has always gone above in care of my Ram, which is important considering I live hours away. Thank you Don Franklin.

Qu
Review №95

I like the service and the staff is great.

An
Review №96

The service department employees were very knowledgeable and helpful at all times!!

Mr
Review №97

I musta asked 5 times for the price of the vehicles we looked at ....finally was told that the price really doesnt matter Dont waste your time.

Vi
Review №98

It was the easiest car buying experience I’ve ever had! Just ask for James Adams.

Ju
Review №99

Where to begin, made a deal with salesman Mike Jones on a Ram 2020. The truck when I went to first look was 52 online, when I went back to purchase it was 56. Okay still competitive price for the truck, no issues. Proceed with the deal, agree on a price, terms and payment. Proceed to the finance manger Sean Bersagila, the terms had changed, the interest rate had increased and the price of truck increased 10 grand from going to the salesman to the so called “finance manger”. Get the contract from the bank is nothing close to what we agreed upon, and still receiving loan request for 75k dollars from over 15 loan agencies and banks. I have all the documentation to prove it, which this was done without my approval. I was told the amount would be 56 and they would check with two banks. So I contact PNC to get the actual terms and conditions they submitted to the bank. The contract was 2 percent higher in interest then I was told and the amount was for ten thousand more dollars. I’m telling you I wouldn’t let this people sale girls scout cookies. Oh better yet this 65k dollar truck has a water leak and it has less then 2k miles. And of course being the wonderful family dealership they are they assured me it would be taken care of. Just one issue “the parts on back order and we have no clue when or if we can fix it.” Stated the service technician. “We have 3 more sitting out back just like it”. Save yourself time and money and go else where there’s a reason they want to own all the dealerships. Don’t get caught in the marketing and lifetime warranty and all that like I did. Sketchiest bunch of people I have ever been around and I’ll sacrifice my lifetime warranty to avoid giving them anymore money.

Bo
Review №100

Great Car Buying Experience!! Danny was great!

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3.7 Rating
  • Address:1147 US-27, Somerset, KY 42503, United States
  • Site:https://donfranklincdjrf.com/
  • Phone:+1 606-451-4200
Categories
  • Used car dealer
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
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