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My Eyelab
3295 S Cobb Dr SE #200, Smyrna, GA 30080, United States
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My Eyelab
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Ne
Review β„–1

Brittany, Lupe, and Kevin are phenomenal employees! They were really sweet, knowledgeable and patient. They made this experience one of the best I’ve ever had. πŸ₯°πŸ₯°

Ch
Review β„–2

Brittney, Kevin, & Joey were all so helpful in making sure I got the biggest discounts and that I felt comfortable in my new contact lenses. Brittney greeted me and continued to check on me throughout the whole process. Kevin was super attentive and accommodating and so nice. And Joey even stepped in to help at the end. I was surprised at how well I was taken care of in such short time. Such a pleasant environment. I’ll definitely be back.

Mo
Review β„–3

First experience with this location and/or business. They were welcoming and gentle during the whole process. Great selection and even helped me budget my purchase. Brittany saw me through picking out 2 stylish pairs and was extremely helpful with anything i asked; responding with a genuine smile. She took care of all my needs and wasnt pushy if there was not a specific item i didnt want added to my final purchase. Great options, great people.. Ill definitely be back in the future. Thanks Brittany & thank you to the rest of the team!

Pe
Review β„–4

Brittany was very helpful with my glasses purchase. Lupe was also very helpful with expediting my order for contacts.

S.
Review β„–5

Brittany went above and beyond making sure all my needs were met. Because I was from out of town and didnt have my insurance info she was able to find me in there system. I cannot tell you have satisfied I was with every process of my visit with each worker. Keep up the great work ladies!

JA
Review β„–6

I went to the My eyelab in Symrna,Ga.The store manager, Kevin was very knowledgeable and courteous. The licensed optician, Lupe was also informative and very helpful assistimg me on making my decision on the best options for my vision needs. I would highly recommend myeyelab and this store in particular for eyecare.

Jo
Review β„–7

Excellent customer service. A wide variety of glasses to choose from. I can personally recommend Kevin he was a big help and all the staff are pleasant and effecient. You wont regret coming here.

Sh
Review β„–8

Brittany at My Eyelab was so kind and helpful to my daughter. My daughter broke her glasses and Brittany helped with reading her prescription so we could get a temporary pair until we come back for her eye exam. We will be back to get eye exams and new frames! Great customer service.

Ni
Review β„–9

I used to go to Americas Best. After checking this place out 2 years ago I will never go back to AB. The staff is so friendly. The wait isnt long at all and they really listen to any concerns you might have. The selection of glasses are amazing and they dont rush you to choose. The prices are also a lot better then AB. I took my mom here Monday for her first time. She loved it! She has problems walking and the whole team showed her patience and compassion. They helped to and from the rooms. I have to give a shout out to Jeremy. He was great when it came to explains things to her. He never pushed a sale. He also offered her his own chair so she she didnt have to stand to pick out her glasses. I love this place I recommend it to everyone. Great job Eyelab keep doing you.

Lo
Review β„–10

Brittany and Nolan did an amazing job helping us. We’re from out of town and their services were much appreciated. They helped us with an eyeglass repair that would have no been possible without them. Great customer service!

Vi
Review β„–11

Brittany is awesome. Very patient and has a very pleasant attitude. She is very knowledgeable. In times such as we are in, it is always good to meet people with such a charming personality and so helpful. Thank you Brittany for such excellent service!

Ja
Review β„–12

Everyone was super helpful and made my visit a great experience!

Da
Review β„–13

This was my first time visiting My Eyelab. It was a different experience, but pleasant. I was only planning on getting contacts, but their frames were so cute. I had to get a pair. Thank you to Kevin and Arsh for being so accommodating.

Ch
Review β„–14

My eye lab is awesome they have an amazing and friendly staff that help you every step of the way. It’s fast efficient and easy process of getting glasses or contacts thank you all so much for your service I recommend people to go to the Smyrna location see y’all soon to pick up my glasses.

Mi
Review β„–15

Jeremy assisted me initially. I came to purchase glasses for my son and I. Jeremys customer service was amazing! He was very patient and thorough. Explaining in detail what types of lenses I needed and why. I was not pressured into any upsells. Every decision I made was my own. That means a lot nowadays when everyone wants to squeeze everything out of you. When we picked up our glasses, Lupe assisted us. She greeted us warmly and promptly and made sure I knew how to see through my new lenses. She even adjusted my sons old glasses so he can use them as a spare to his new glasses! I was supposed to go get glasses somewhere else but decided to try My Eyelab instead. Im so so happy that I did! Thank you again Jeremy and Lupe for an awesome experience!

gw
Review β„–16

This was my first visit to Eye Lab on South Cobb Dr. I was serviced by Brittany. Although she attended to my needs, the other sales associates were just as friendly and courteous. Kudos to the entire staff. Your professionalism and knowledge made my purchase much easier.GTH- Marietta

AR
Review β„–17

The experience was awesome. Brittanie was very thorough & walked me through the entire appointment. She did VERY well with the eye lenses purchases portion. She explained everything and gave the break down of each cost amount in full. She helped me pick out the glasses that looked best and helped me to decide on best cost efficient purchase.

mo
Review β„–18

This was an awesome visit. Brittany first greeted me and was very helpful and pleasant. The visit was quick and easy. Highly recommend!

Ky
Review β„–19

Brittney did an amazing job helping me find some contacts today! My exam went smoothly and she was very friendly and knowledgeable. Would definitely recommend this exact location to everyone!

Ma
Review β„–20

Great, reliable service! I got an appointment the same day that I called plus was called back to come in sooner. Jeremy and Nolan were very helpful and patient while assisting me. Excited for my new frames to come in! 😁

Im
Review β„–21

My daughter and I went to my eye lab a few weeks ago and worked with Jeremy. He was so professional, personable & helped us pick out our fabulous frames as well as made the check out process easy and made things very easy to understand. I’d definitely recommend asking for Jeremy when stopping by the my eye lab!When we came to pick up our glasses we had the honor of working with Lupe who was equally as amazing!!! Her spirit was vibrant and she was very attentive and professional. Plus we love our glasses!Grateful for such an amazing experience!

De
Review β„–22

Brittany was a phenomenal sales manager. She was very helpful and knowledgeable of there products. Kudos to her and her pleasant staff !

Yo
Review β„–23

Actual humans? Yes please! They were super helpful, knowledgeable & the prices were great when I decided to buy glasses from them. They fixed my cheap a** online purchased glasses for $0 too.

Mo
Review β„–24

The staff here gets a 5 star rating. Jeremy has been such a pleasure and I appreciate his assistance. Now the quality gets a 3 star. My frames came in January which was on time after I ordered them in December. However, these are the most expensive cheap glasses Ive ever bought. Ive had to tighten the arms several times. I bought the cleaner from Eyelab but it seems cheap too because I still have smears. So Im probably not going to buy here again.

ME
Review β„–25

The staff was amazing! Lupe and Jeremy were super helpful and very attentive!Have to update my review....So I went to pick up my glasses which I couldnt see out of.....it turns out the script was entered wrong or the lab messed up....still not sure. Well I had to go in again today for ANOTHER exam only to not be able to see....was not allowed to try on the glasses I pd 700.00 for and the regional manager to offer me a 100.00 credit. I am thoroughly upset disappointed and truly mad! Get it together Eyelab! Ps. Weeks later...still cant see to do my job!

An
Review β„–26

This was very professional and simple. Mostly very quick. I would recommend them. Thank you so much.

Zy
Review β„–27

Jeremy was great! It’s my first time getting contacts and they definitely went through the process with me step by step. Loved my experience!

Ha
Review β„–28

Awesome experience. Very friendly and helpful staff.

An
Review β„–29

Lupe did a great job helping me with my glasses, and so did the receptionist.

ja
Review β„–30

Had a 9am appointment on June 9, 2021 I get there and they tell me the manager will not be there to open the store until 10am. So eventually they call the manager and get him to come and open the store at 9:20 because there is a line of cars outside waiting for their appointments that were scheduled before 10. We get inside the equipment isn’t working I’m still here an hour and 30 min later. Waiting to see a doctor. They ask if I want to reschedule. I am extremely livid at this point because I drove an hour and took off work for this appointment. I have literally never been to such an unprofessional environment. This place is beyond unprofessional they don’t value their set schedules they don’t value people’s time. And they will not compensate you for wasted time please just go elsewhere.

Tw
Review β„–31

I hate getting my eyes checked but this was a pleasant experience! I recommend myeyelab Smyrna to everyone! Thank you Brittanie and the whole eye team for your wonderful assistance!

Zi
Review β„–32

I had initially come in in Sept 2020 for the 2 for $60 deal, but due to some fine print I ended up spending about $300 for the pair. This originally left a sour taste in my mouth, but then a couple of months later I had bent some of the frames, and the customer service on the warranty claim was exceptional. Jeremy and Noah helped me adjust and restructure two pairs of glasses quickly and efficiently.

Ty
Review β„–33

Brittany was very helpful, patient, and knowledgeable from the moment I walked in til the moment I left. Great customer service. I recommend Smyrna location .

Me
Review β„–34

Brittney was great and super helpful when picking out the best lenses and options! Nice selection of glasses to choose from as well!

eX
Review β„–35

Really awesome and very nice! Jeremy was super professional and very helpful. I will definitely be back!!! Best eye care service!

St
Review β„–36

Kiara was super professional and nice. Answered every question even the ones I didn’t know to ask. She went over everything twice just to be sure I was getting what i wanted. Thank you!

Jo
Review β„–37

Came here to get my step daughter some glasses and everyone was SOO sweet! A BIG thanks to Brittany for helping me and having patience with my step daughter. 10/10 rating

Bo
Review β„–38

Service was thorough and the staff was excellent. Very friendly and accommodating. Communication was superb as well as far as notifying me when my glasses were ready. Clean facility and a nice variety of frames to choose from for all genders. I would definitely recommend them!

Ja
Review β„–39

Called last minute to get an appointment and I was accommodated with ease. Actually did the virtual visit with the physician was different but quick and painless. Andre was a great help assisting with my contact lenses and glasses order. Great Service by the staff and a great location near my home.

Iy
Review β„–40

The customer service great, and they will explore the best options for you at a discounted price .

Ad
Review β„–41

Excellent experience. Very personalized and helpful. I am very pleased with the level of customer and affordable pricing. Elegant choices!!

Me
Review β„–42

The best place to go. Very professional, convenient and passionate. I can finally see why others recommend this place. Jeremy was the best, he took his time and recommended what was best for me.

Is
Review β„–43

Amazing experience at this location. The staff were very helpful in explaining my options and why it is important. Would definately recommend if you need to purchase glasses. Also had a unimaginable promotion. They were very generous and I will definately always use this location.

Be
Review β„–44

I bought four pairs of glasses plus contacts at Eyelab!Jeremy help me save plenty of money! He’s a patient and accommodating young man! They have very good specials going on!

is
Review β„–45

Brittany was excellent! She provided wonderful service, was patient with us during the process and answered all of my questions satisfactorily.

Gw
Review β„–46

I usually us Americas Best to get glasses. This year I decided to use My eyelab. The customer service is always great. The workers are very polite and patient. They recommended some features I have never tried before and it worked out great.

Di
Review β„–47

Brittanie provided great service with a smile and we were in and out!! I will definitely be bringing my whole family to myeyelab in Smyrna, GA. on S. Cobb Drive!!😁

Pr
Review β„–48

ARSH was excellent with me. Very professional and handsome. I recommend you go to the My EyeLab in Smyrna.

Ma
Review β„–49

Super Great with my Free to not yet Customer eyeglass repair today.Brittany is superb in her first line customer service role.

Sa
Review β„–50

I got my contacts and glasses here a year ago. My glasses needed repair and I came in to see if they would fix it. They were able to fix it, clean them up, and make them feel brand new again. They have really great service and are friendly. The price is really great, highly recommend.

Sh
Review β„–51

Just came to get 2 pairs glasses, got a great discount, and definitely recommend my eyelab. Staff is very friendly, professional and fast!

Ca
Review β„–52

Brittany was very nice and knowledgeable of the products. She helped me understand the options I had and was very patient!!!!! I will always come back!

De
Review β„–53

The best eye exam ever. The staff was excellent and patient. I was nervous and they made me feel very comfortable

Lo
Review β„–54

Jeremy is down to earth and really knows what he is doing and talking about. And the company has good vibes and very nice people work there and will be very patient with you.

AJ
Review β„–55

Brittanie and Jeremy were awesome helping me with staying in my budget and doing everything they could to make sure I got some affordable Eyewear. They were super nice and knowledgeable. Highly recommend.

De
Review β„–56

I had a wonderful visit with Eyelab. Nolan was very professional and helpful. Jeremy was the best store manager I met. He was exceptional and his attitude was awesome, which will have my family coming back. Kudos to the team.

Ah
Review β„–57

Jeremy was extremely helpful . He let me take my time no rush . Definitely a 10/10 for his costumer service .

Br
Review β„–58

Brittanie was great! Very good at explaining everything to me.

Sh
Review β„–59

You guys are the best thank you so much my nose piece came out of my glasses and you were able to repair them for me I appreciate you very much I do highly recommend you guys thank you so much

Eu
Review β„–60

Needed my glasses repaired ASAP, they was the only place who could repair it in the same day. I will be getting my glasses from here in the future. I’m a truck driver who drives at night, and I’m glad EyeLab was able to help me

G
Review β„–61

Excellent service. These hard workers at My Eyelab represent what quality customer service stands for. I recommend everyone give a try.

Na
Review β„–62

Brittany was amazing from the moment I walked in. She was polite, patient and kind. Everything is clean and they have a plethora of frames to chose from.

Ca
Review β„–63

Lupe and Jeremy, took excellent care of me, both patient and passionate. Thanks for guiding me to a good decision!! Ask for them if you come by!

Ty
Review β„–64

Jermey was amazing I came right in and he adjusted my glasses and made sure I felt comfortable with the measurement! I would definitely come again and recommend others!

To
Review β„–65

Always friendly and always an great experience coming to myeyelab they’ve helped with every issue I’ve had with my glasses and the pair I purchased from them are amazing!!!Thanks guys

Co
Review β„–66

Jeremy was very professional and honest. His selection of frames really was what I was looking for and it made me feel beautiful. Nolyn was helpful as well with my decision on frames and contacts.Lupe was ready to assist me upon arrival.The entire was professional and helpful.

Ki
Review β„–67

I really appreciate the service of My Eyelab. By the time I sat down I was already getting back up because of how quick the service is. Thank you so much My Eyelab.

Te
Review β„–68

Amazing. Great work. Everyone was very kind, knowledgeable and kept me informed throughout the entire process. Very efficient COVID process. This was an amazing experience. Great place to visit and be serviced.

AS
Review β„–69

Had a great experience with Kiara! Super helpful and funny!

K
Review β„–70

Brittanie was so nice and understanding I really appreciate the excellent customer service here at eye lab I will definitely be back !

E
Review β„–71

The location in Smyrna but Ask For LUPE wow wow she will make you feel like VIP the best customer service ever. Ask for Lupe she’s so lovely. With that kind of service she must own it or the manager. πŸ‘πŸΎπŸ‘πŸΎ

sh
Review β„–72

I really like this place it is a cheap place to get some nice glasses and everyone is really friendly here as well they also take corona very serious and take necessary precautions for the safety of others 100% recommend

Ke
Review β„–73

I purchased contacts, regular prescription glasses, and prescription sunglasses. I was told I needed progressive lenses (something I had never needed before) which are much more expensive than regular lenses. When I picked up my glasses, I told them that they were fuzzy but was told by the β€œdoctor” that it can take about a week to get used to the new prescription and progressive lenses. It never got better because they screwed up my initial eye exam and gave me the wrong prescription.After getting a new eye exam and glasses and contacts, I had to ask for a new invoice showing any price differences since my new glasses had regular lenses and not the more expensive progressive lenses. This was met with a little resistance but I finally got one and found out that my new glasses were $171 less expensive than what I originally purchased. Had I NOT asked for this information, they would have kept the extra money (again, $171).When I asked for them to refund the money, I was told that I had to take that up with my insurance company. Ultimately, after about 45 minutes I got them to refund me the difference.I will never go to a MyEye Lab again. It feels like they were trying to scam me out of the payment difference.

Re
Review β„–74

Thank you Andre and Jeremy for your professionalism, patience and help. My daughter was able to get her eyes checked and it was a breeze. Good success to you both in the future.

Sh
Review β„–75

Everyone was nice and friendly. They have excellent customer service. I was in and out in less than a hour. My overall experience was wonderful. I would definitely recommend them to friends and family.

Mi
Review β„–76

Everything went well, employee Britney was excellent. Pretty good experience.

Ch
Review β„–77

This was my first time at Eyelab, they were fast and very professional. I was in and out in 1 hour. Andre and Nolan provided exceptional customer service, and Nolan even revived my old glasses!! Definitely a repeat customer- Thanks Eyelab!

be
Review β„–78

Another great experience @ EyeLab with Andre. Helped me select really prefect glasses that fit my face. His professional comments were very helpful. Im sending all I know to him for that special customer service he presents. He is access to

co
Review β„–79

The staff was very professional and just overall awesome. However it was the gentleman who assisted me in picking out glasses that made my visit exceptional; I have years of experience with having eye care visits but this one was bar none. I’d definitely recommend them and plan to return myself. All five stars and then some!

Me
Review β„–80

Eyelab was awesome for me today called because my glasses broke and they got me right in today and two pairs of glasses and a eye exam all in one.. thank you to Brittanie she was amazing yall come check them out... Thank you again.. Brittanie 😘

He
Review β„–81

Realy good job xpirence and super nice loved beaing hear hope to see y’all again

Me
Review β„–82

My experience was quick easy and affordable.I was able to do a same day appointment.Upon walking in I was greeted immediately at the door and I got an eye exam,chose my frames and finished up in less than an hour and a half

Mo
Review β„–83

Jeremy was amazing! They are so patient and made me aware of everything. I will be back very soon!

Ro
Review β„–84

Excellent service and attention to detail. Listened to me as a patient which is rare! Thank you all for amazing customer service!

Ch
Review β„–85

The Eyelab Team here are very helpful and fast..I didnt have to spend the day there! They helped me save half of what I would normally spend on my glasses an contacts...Thanks so Much!

Ge
Review β„–86

Great service. Extremely helpful!

Mi
Review β„–87

Thank you Brittanie and Jeremy for your help.I enjoyed my experience with you 2 today. Thanks

Ka
Review β„–88

Very nice experience! Jeremy and Nolan were super friendly and professional! The virtual refractionist was pretty cool as well!

Ro
Review β„–89

Jermey was fantastic very patient and helpful he always smiled he really made me feel very comfortable. I was so nervous but his smile and calm patient manner helped me relax. I can’t Thank him enough!!!!

Ma
Review β„–90

Brittanie was awesome!! Great place to get an eye exam, frames and lenses.

Pa
Review β„–91

Brittany is super sweet and extremely helpful.Knows her stuff.

ju
Review β„–92

I had such a blast picking out my glasses. I had the best care and great help. It was alot of fun, quick and easy. You wont be sorry you came here.! These guys Andre, Jeremy, Nolyn & Mrs Lupe are welcoming and make sure you are taken care of.

Vi
Review β„–93

The employee’s are very welcoming . Best place to get affordable glasses . Really great quality as well.

Lu
Review β„–94

My new glasses look pretty cool 😎

Sh
Review β„–95

First time at the Smyrna location and my visit was smooth. Wonderful customer service from Jeremy!

Br
Review β„–96

Germany helped me a lot. Hes very attentive and polite. Thank you

Mo
Review β„–97

Jeremy was fantastic, He was very patient with me as it was very hard to choose the perfect pair. He took his time and selected a few choices based on my likeness and helped narrow to the selected too.

Aa
Review β„–98

Came in and left out! They always handle me with care ever since I’ve got my glasses and contacts. I’m a clumsy person so I broke both of my glasses but I walked in and they fixed it right away. Love this place☺️☺️☺️

Ni
Review β„–99

This place is amazing! By far the best experience I’ve ever had with an eye exam. The gentleman helping me with my glasses made this trip for me. I will definitely be back!

Da
Review β„–100

Jeremy, assisted me and He was just amazing!!! Great Customer Service, Professional and Courteous. Great Place-#Returning Customer

Information
21 Photos
100 Comments
4.5 Rating
  • Address:3295 S Cobb Dr SE #200, Smyrna, GA 30080, United States
  • Site:https://myeyelab.com/locations/smyrna/?utm_source=google&utm_medium=organic&utm_campaign=Smyrna-Local-MEL
  • Phone:+1 470-240-2414
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:12–5PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Service options
  • Online care:Yes
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
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