I agree with Juju 100%. That dude was always mean to me. I switched to UPS on SMP & Pflumm and have had a much more pleasant experience.

The bearded manager needs to learn what customer service means. It is not telling a customer no to everything you ask every time you come in. No you cant print from their computer...so why is it setting out in the stores customer area? No you cant return Amazon packages out of the box despite that Amazon says you dont need to box the items. He has the worst attitude and should not be in direct contact with customers! What a horrible, disrespectful, combative manager! Ive used UPS around the country, a lot, and have never been treated to rudely!

I wanted to ship out an item to be held at the last UPS location it travels through so it doesnt have to stay on a hot truck ( the customer picks it up since its a live plant) . The employee stated that thats not an option and it needs to be addressed to a store or hub and it may get put on a truck anywayI explained that Ive shipped and received dozens of packages this way and I know its an option. The store was crowded and after waiting in line, she told me to go look up that store it needed to go to. I asked her if she would be willing to just have it shipped to the closest hub or store near the address Im sending it to.She condescendly told me that she would do that and proceeded to explain why I needed to already know this in front of a store full of customers. When I asked for just a touch of customer service she explained that thats just not the way these things work. Isnt that the nature of this business? To help people get their things from one place to another. It seemed like asking any more that just giving her my money and package was an inconvenience.If we arent willing to take just a second to help people without showing them how put off we are, then there is no reason why these kind of jobs couldnt get replaced by an automated kiosk. I wont be returning to this location

Tried calling several times to see if they did large format scanning was put on hold each time and then hung up on each time.

You don’t matter. After waiting in line for 20 min and after 3 individuals completed their desired purchases and tasks, I was told that they would NOT help me with my single page printout until after the line of 7 individuals behind me were taken care of. Thus I would have to wait a minimum of 35 to 40 min before they took 2 minutes to printout my single page.Very poor service

Today I went to purchase a box to mail a gift, the lady asked for a size, and told her a small one and showed her with my hands. She then was ready to charge for a 18” box. Politely, I told her that was kind of a visual person and needed to see the box. Of course it was too big, and asked to bring smaller ones. She answered sarcastically if I needed her to bring all boxes she had. She seemed highly bothered rather than pleased to help.Me: A customer with 6 boxes ready to ship; 1 last present missing a small box and hoping to ship them all. Indeed, purchased the box and left. FedEx received me with open arms. This is how you lose business.

The Western Shawnee UPS Store is great! Ive had a business mailbox there for the past 15+ years and have never had an issue with receiving mail or packages safely and securely. I have also used their printing, packaging and mailing services and have always been satisfied. Pam and her staff are friendly and I never have to wait for help. Highly recommend!

Excellent business. Superior service. I will go to this UPS store even if I have to ship through a different provider.They have printing, and help and advise you through that process.They have, in stock, great packaging products at killer prices.THE PEOPLE WHO WORK THERE ARE AWESOME. Seriously.

A gentleman named Riley tried to escalate a situation because I had the nerve to question him rather than take his word for it. Once he confirmed that he was sure of what he was telling me I quickly and politely conceded. He then said he was thinking about refusing me service because I argued with him. I took my business elsewhere with less sensitive people.

As a professional graphic artist I provide my clients with the highest level of professional printing (magazine quality). When clients miss the deadline for my printer, I can always count on Monticello UPS to complete the work on short notice, full color, double sided, sometimes glossy, with a nice cut down service. Ive never had to request work be reprinted. Its always as promised at a very reasonable price. Our church also uses Monticello UPS for last minute props for their plays and often the Sunday service programs, mounted posters, large scale banners, etc. I normally do not give reviews because I too am a vendor, but I cannot miss the opportunity to praise Monticello UPS and the owner, Pam Cooper. She and her employees are their to help, not sell. Which is really a nice change from name brand printers. If I miss measured the layout for a quick turnaround piece they will let me know and give me the choice to stop production and I rework the design or continue on. It is that kind of customer service that I too like to provide. The first time I worked with Pam on a job was a very sensitive piece. It was a funeral program for infant twins. She was caring and respectful and printed the programs for free. I know the family really appreciated it. As did I. Weve been working together ever since. Its obvious to me that Pam loves to provide exceptional service. Perhaps thats why she has more than three stores. Thank you Pam for making my work shine!

Arrived to the store 5 minutes before closing time to drop of a small package for shipment. The front door was already locked but I could see two employees joking with each other inside. I knocked and one of them made eye contact with me at the front door and walked away. Finally I knocked again and the other came to the door, stepped outside, and said (very rudely) that since it will probably take more than 5 min to process is, we will be closed before it is finished processing and we arent staying past closing time to process itI happily took my package to a FedEx nearby with much better customer service.

Great store, the staff here are very friendly and helpful. The manager Riley is great. I love being able to send items I need printed to the stores email address, really simple and convenient (good price too).

I drop off ready to ship packages so nothing to complain about. Once took a package to the post office for me when i accidently dropped it at UPS with other packages.

Ive gotta say the MEN over here at UPS are fantastic and always deliver great products with all of our orders we give them. They are always professional and incredibly friendly, its nice to have developed a great business relationship with these guys! Any issues, Riley the manager has your back!

The staff at this location is always friendly and efficient, but they helped me so much when I had a problem with my document. Their extra efforts were such a great surprise when I picked up completed work, and not the cut and paste project I planned for. The color and quality is always vibrant and much better than my printer - even when it is full of new ink. The posters at this location are always fantastic and inexpensive, too.

As great service for this UPS store. Ive been going there for years. I drive right by the Post Office to have UPS take care of me. Pam and her staff are friendly and always willing to assist you.

The staff is very friendly and supportive all the time. They have good advice and more services than I thought for a small business like mine. Not just the technology for the immediate needs like signs/copies, but real business services. They also run specials which really help.

I visit this store weekly for printing, shipping or faxing. They are always extremely helpful and have really reasonably prices. I love having them so close to my house! Ive never left there dissatisfied in anyway.

Great place and love the staff. Theyre always helpful. We had horrible experience with the US Post Office so got a box here at the UPS store and have had nothing but positive experience.

I have worked with the Shawnee UPS Store since it opened. The staff are experienced, knowledgeable, and courteous. They offer a variety of services which cater to small business as well as the local shipper using UPS. I know quite a few people who work with this particular location and have always offered positive feedback. Glad we have a great local business supporting our Western Shawnee Community.

I thought as a society we had lost out the experience of true Customer Satisfaction. However, visit THE UPS STORE here in west Shawnee, and you will be treated like a customer that is appreciated. Thank you to the staff, and especially Riley, you have made my day every time I have walked in the door🌸Sincerely,Patti Joyce

I would have given 4 stars to this store before today. After today, Id give 0 stars if that was an option. My interaction with a female manager at the store today (12/2/16 @ ~10 AM) was terrible. I was attempting to ship a small container (a small decorative box about the size of a shoe box filled with baby clothes as gift to a fried). I asked for UPS to package and ship it for me (to Cincinnati). The cost of just the shipping (not including the packaging) was $18. I was shocked, and I made a comment about the price being extremely high for the size of my shipment. I wasnt rude or upset; I was just surprised. The female manager left another customer to come over to me and, frankly, demean me. She said- that is not the size of shoe box and if you can go find another box then it will ship for less...on and on. All the while raising her voice and talking very slowly to me like I am stupid and couldnt follow her infallible logic (I didnt realize that she was an expert on shoe box sizes). Anyway, I asked her to please stop speaking to me that way and to return to her customer, because I did not ask for her help. I simply commented on the price (like anyone would). She then gave me a very condescending Im so sorry...Im the manager of this store and I thought you need help. It was a terrible experience, and it really upset me. I took my shipment and left without a word, because I didnt want to make a scene and have anymore conflict with the manager. As a customer, I am allowed to be surprised by the price of something. I dont need to be demeaned as a result. It was a disgusting display of purported superiority that simply should not occur. I wont be back. Ill go to FedEx from now on.

I use this UPS Store location for all my work printing. They are very helpful and speedy with every print job I have. I also love that they offer suggestions of other ways to print the job to reduce the costs. Everyone in this office is very friendly and professional. I would highly recommend this UPS store for all your printing.

Very poor customer service, very high price to ship a fairly small item. This is one of the reasons I never use UPS for anything.

I am always impressed with the service and quality at this Shawnee UPS store. Theyre always friendly & willing to help, even a person as technically challenged as I am! So thankful theres someone local to help me with all my personal and business needs!

Everyone could learn a couple of things from this UPS location...outstanding customer service that is rare to find. Dean went out of his way to take care of a package that was supposed to go across the street to the post office. When we walk in we are received with friendly smiles and a staff that goes above and beyond. Thank you for all that you do!

Ive done business with this store for several years. Never had any issues, employees have always been attentive and respectful even when my mailbox is stuffed to overflowing!! Thanks yall!

I have been a customer with a mail box at UPS for over 10 years and have had a great experience! They are friendly and professional. For any of your mailing, copying needs they are the best! Thanks Pam Copper and your staff for the great service!

This is the best UPS store! I have been a customer for several years and the team at this store has always been cheerful and helpful. Employees at other stores are just not as friendly.

The whole entire team is amazing. I have used them for years and they have always gone out of the way and have never disappointed. Thank you for your continued support!

Love using UPS for our printing needs! Everything always looks great! If theres an issue, they help to resolve it quick! Thank you UPS!

I needed some documents both copied and turned into digital media. Fast and efficient. Thanks

These guys guys offer old fashion customer service. They are personable and professional. They do a great job! They are invaluable to my business.

Everyone I have met at this location has been very respectful and helpful. Best UPS store Ive been to.

This UPS Store did an excellent job. I needed a Notary, and, they provided very good service on this, copying, and faxing. Great job! Thanks!

I was visiting from out of town. The two gentleman that helped me were very helpful!! I would recommend their store to anyone.

Always first-rate, polite & professional. The best!

This ups store has friendly customer service. They are willing to help with all your needs! Highly recommend!!!

Always takes great care of us. Great customer service!!! they have everything for mailing and shipping

Staff (Riley) was busy but took time to make each customer feel acknowledged and appreciated, and got me in and out as fast as possible!

Ive worked with this Shawnee UPS for years...Great Quality Work and have established a great business/friendship with staff through many different jobs...cards that I resell to the public, business proposals, full color to b/w and more. Love the copier account where I can prepay and save and quickly take care of payment.

My favorite UPS store! Im in here often to pick up flyers for my real estate business and other items. Use them often to ship UPS as well. Always friendly and very helpful and they make my business look awesome! Bridget Brown Kiggins, Realty Executives of KC

Send them a special print request weekly during football season. Never disappointed. Always first-rate! Thank you.

Great store and staff - prompt with attention to detail and always super friendly!

Outstanding service every time! Excellent customer service and the employees go the extra mile with a variety of different projects/needs.

Everybody helps me and is very personable a lot of times I need a lot of help when Im in there and theyre always happy to oblige.

I hope I have his name eight, Riley, is always so helpful and accommodating! I appreciate the great service.

THIS UPS location (store # 5094) is absolutely *over the top* -- outstanding service !!! the Manager, Riley Lee is amazing -- always friendly, & more than willing to help -- Dean, as well --- I appreciate them so much !!!

The store is very costumer friendly. Willing and able to help with any thing to help us with our business. Thanks Pam for running a well organized, friendly, and productive store.

I have always received great service at this UPS Store. Everyone is helpful and efficient and quality on print jobs is spot on!

I love this store! The staff is amazing and they always help me out with anything I need, from faxing to retrieving old documents from my old computer......and they never complain, even when it takes them a while to help me...

The customer service is stellar. We have a company account and they always take good care of us.

Riley & his staff are most helpful & professional. Great service!

The staff is always friendly and helpful. We feel confident trusting them with our mail services.

Great store. Always helpful with shipping, packaging, copies and/or online print services.

This UPS store is so convenient to home and school and offers so many different services. The employees are always friendly and helpful with fast service.

They have always been helpful and quick when Ive needed to ship, fax, buy shipping supplies etc.

Greet people that work there. They always take great care of us. Thanks.

A damn fine packaging store to be sure.

Very helpful and friendly staff. Always willing to spend the the time and effort to make things easy.

They are always friendly & hard working.....just dont touch the tape-gun!

They are awesome..... Super work and super service.

This UPS store in west Shawnee is wobderful. The service they provide is professional and they are very efficient.

They did a great job of delivering my product on time and safe.

Always so helpful and knowledgeable.All of the people that work in this store are always so friendly....I highly recommend.

Excellent service, awesome people, very knowledgeable about their system and its capabilities. They even have free cookies sometimes

Great service! Very helpful staff.

Friendly and knowledgeable staff. Great location!

They are always courteous, helpful & professional!! My family booklet was wonderful!

I would like to share how great this UPS Store is. They are always helpful with anything I need.

Thanks for all the help! I was from out of town and you all helped us so much!

The people here are AMAZING. We have a mailbox with them and they are so helpful and so friendly!!!!

Always friendly and easy to work with.

I frequently use the UPS store for large print jobs and they are quick, friendly and consistently do a good job. I would recommend them to other small or home based businesses.

Quick and efficient, even at holiday rush on the Monday before Christmas.

Always friendly, always fast! I wont go anywhere else for copies or binding, invitations or posters!

Speedy. friendly. great customer service!

This is our go-to UPS Store for business needs. Copies, workbooks, signage, and shipping. Friendly and helpful.

Everything went great the guy there was really friendly

Awesome customer service!! Always so helpful!

Great customer service and always helpful

This store is always very helpful and efficient. No job is too big or small.

So helpfulGreat costumer service

These guys always go the extra mile and they always get it right.

Quick and reliable service.

I shipped a ground package that was 12x15x3. They charged me for an extra inch on each dimension, costing 47% more.

The Help was very good, and the packages, which were fragile, arrived at the destination on time and in working order.

Great customer service

Great customer service!

Riley and company are fantastic!

Very friendly and helpful!!

Great service as always

Very helpful!

Perfect service

Helpful and fast!

Great service!

Friendly and professional.