Abigail was amazing! She was courteous, nice, and on time. I really appreciated everything that she did for me including helping me find a space for my camper that worked better for us. Then she help me sign up, get the code, and everything else that we need done and we were in and out of there within 30 minutes.I will definitely recommend people to Public Storage just because of the Great customer service we received from Abigail specifically!
Laura the manager at the Public Storage Shawnee, KS, Shawnee MSN Pkwy location was professional and answered all of my questions. She made the process easy. I would recommend this location and her for your storage needs.
Good service at a good price but the customer service and local management at multiple locations were not satisfactory. Could not reach anyone locally and took 2 hours to reach customer service on the phone.
Our experience was initially okay. The units were clean.Since moving out, we ran into an issue where we have been charged again. We cannot get anyone to call us back or speak about this issue. Apparently, we need our old drivers license. It was taken from us when we got new licenses in our new resident state. We are not sure if these charges will continue each month.
Property is always clean and free of debris, customer service is always great with a friendly environment. Everything runs smooth. Katy did a great job while assisting me.
Nice place.very nice employees one of the fine ladys is always busy cleaning. windows .parking lot .ect
The staff was very helpful and polite best rates in the area.
Katy is very helpful and his giving good customer service.
Made an online reservation because their prices seemed pretty reasonable. Upon arrival, additional fees were added ($24.99 admin fee, $19.99 lock fee, $15.00 monthly mandatory insurance fee) which changed the monthly rate. We ended up not getting a storage unit there because of the extra fees. I didnt like paying $19.99 for a round lock that I will never be able to use again. Went with Extra Storage instead.
I was on my way to Extra Space and saw this company. I stopped in to check out prices for my move shortly in the future. Mike was the man at the desk. He was very friendly, knowledgeable, answered all questions I had, and made me feel as ease. I will definitely be back when it is time for the move. Great experience.
Katy was very nice and helpful.
This is hands down the best place ever! The staff is all great but Taunya in particular is the best. She is so nice and helpful. I struggled with finding somewhere that I can trust to store my stuff but she made it so easy! I’ll always be a loyal customer as long as she’s around! Thank you for everything you do!!
So far so good. We havent moved our camper in yet, so I really have nothing to complain about. I am a bit concerned about the outside storage spots just outside our unit. There is a bus outside our door and I am not sure how easy it will be to get a camper in there. Hoping it will be easy.Cant remember the mans name that helped me, but he was very kind and helpful.
Public storage took excellent care of my valuable furniture and other belongings while I was out of the country. The staff was hassle free and helpful!
The reservation department got our unit for us, they were very courteous and helpfuk.BUT WAIT: More good service, paperwork was processed quickly for us, unit and property very cleanThe manager was very sweet and help us understand lease completely. We have a perfect unit and was easy access. Give the manager a bonus, she was very good. I used to manage storage units for 20 years and was very happy. She is almost as good as me, but that means she is great.
Great prices online, process was very easy and fast! Manager Tonya was nice
I am having to move and very unsure about using storage. I went in and met a man named Mike. He put all of my worries at ease. He assured me that everything would be fine. Such a great employee. I wish every place had someone like him. Thanks Mike!
Called call center get prices made a reservation, that lady tonya called me back so fast we set up a time this weekend (they are open on Sundays!!) to start moving in, she was so sweet answered all my crazy questions as this is a 1st time needing storage . great customer service!
Great customer service, rainy days.. The . Manager tonya was super great took me outside while raining showed me a space that was going to work great for me . clean property ... got a great deal cheaper than place across street and way more nicer then other people ! the reviews are true just come here if need a storage locker
Great customer service from manager Taunya, she really knows her stuff.. Even in this crazy cold weather she took me outside showed me a few options that would work got me a great deal showing me different way i could maximize the space so i got a better rate... this girl is so sweet need storage come to this location, also very clean well lit and moving supplies as well
The manager Tanya is so nice and is a pleaser to work with. The lot is already nice and clean. My unit is storage is just what I needed.
Stopped in to get price was greeted by nice young lady standing behind desk . She was very polite asked me question help me out on the storage locker i needed, will be back to rent great customer service
Great customer service, i made a reservation and girl called me right away . She worked with my crazy schedule came in when good for me showed me storage locker prop was clean looked great very helpful with all my questions since this was my first time renting a space i would say come here if you need a storage locker! best customer service i have delt with threw out my whole move... We need more people like her
Talk about customer service! Tonya the property manager was about to close (they close at 6) and was there at 5:55 and she stayed to answer some question and help me find what i needed, most places would have locked up and ignored me ... This girl is super down to earth knows what she is talking about super helpful and told me what i will need .... Def come here if needing a space to store your stuff and moving supplies . very clean property and amazing customer service!
Was acquiring about storage. Mike was the person who was there. He was very helpful and knowledgeable. Very helpful. I feel safe putting my items there.
Great customer service! Clean and well lit storage area! Got a good move in price and manager was very helpful. Glad inread reviews and came to this location!!
Great experience! Glad all other reviews and came here! All my questions were answered and Tonya had best customer service ! Gate hours are from 6am to 9pm which is great . Property super clean will recommend if need storage to come here
This pace is very nice and clean, great location and manager was very nice and helpful. Thanks Taunya for all the help
Wow what an experience !I Actually store my items across street at the comp with the green doors and wanted better customer service, cleaner property, seen the reviews on here and thought why not!!! everything said on here is true! Tonya is wonderfully and sweet helped me out so much, property is very clean and easy to get to. Would tell anyone looking for storage and moving supplies to go here !!!!!!!! Tonya was on key, amazing girl and knows her stuff! Def made a better choice coming here
Decided to try this location because of the google reviews, made a reservation online they lady office called me right away we talked she answered all my question ! the place is very clean and office lady is just so sweet ! will recommended this place anytime for storage needs
Glad i stopped in, manager in office was nice, showed me a storage locker .. had a great move in deal .. if you need space come here located in a great location and you get a sweet girl behind the counter
The manager is amazing. She is very helpful and super friendly. Always speaks to me everytime I come here with a smile.
The best customer service! Tanya is always knowledgeable on new policies and willing to resolve my needs!
Had a space, had a great experience would recommend this location if in need of storage
Great customer service! Place is clean. Nice location ! The manager Tonya is super helpful answered all my questions got me an awesome deal ... glad i came here after reading the reviews!
Sharila was very nice and informative, on the various storage prices that could fit my budget. I recently divorced and needed to know my options on keeping my valuable property, if I cant find a Big enough place. She listened even when it had nothing to do with storage units. I will recommend public storage to everyone I encounter who need to store their property. She is very awesome thank you. I know I can trust my property will be safe and clean, BC the atmosphere is neat.
This is one of the best places to store you stuff. The staff always takes care of everything that I need. It is always clean and they are super friendly. They help me when I had a time of need and the rates are amazing! And Tanya was great very informative.
Very nice staff, Manager tonya answered all my questions ! Move in deal online
Katy was very helpful showed me a good storage locker property was clean good price
Came to this locations because of the reviews! they are right, the manager Tonya is super cheerful and helpful .. she got me a great deal! 1 dollar 1sr month and the place is clean! just all around great customer service! def come here if needing the storage... oh and they sell boxes
Gated Storage and great experience so far. Be sure to read the fine print and compare contract options before signing. Four stars simply because gates lock at 8 p.m.
The manager there Tonya was very helpful and gave great advice and info on the unit I was interested in
I was a customer for 14 months at this location. From the first day to my last my experience with the service was top notch. The property was always clean, my unit was very accessible, plenty of lighting for night time needs and if it snowed the roads were plowed. The manager was always professional and friendly. Other businesses should model themselves after her. Thank you Taunya for your help.
I went in because I needed storage. Mike was there to help me. He was very knowledgeable, very friendly, greeted me with a smile. This store did not have what I was looking for. I needed climate control and Mike suggested a Public Storage on Main St. that has climate control.
I worked with Tonya and had an amazing experience here! If you are in need of some extra storage I cant recommend this place enough!
Good prices! Sweetiest girl tonya need storage come here. Answered all questions made move in fast
Such great customer service!! The manager is so helpful and kind!
Came in as soon as they were open, lady office Tonya was super nice showed me a space went over how icould save room got a great deal! Glad i read reviews before coming to this location
Taunya was very helpful. Friendly place and very smooth process. Thank you!
Katy was the nicest person, she answered all questions I had.
Rented a storage unit yesterday, Taunya was great made things very easy and answered all my questions and gor me a great deal! Would highly recommend this location if needing extra storage!
Taunya was very helpful. Great location
Love it easy and simple entrance and exit and the employees are great
Taunya was very nice and extremely helpful. We had movers at our house loading into Pods and ran out of space. Placed one call, had a storage unit within15 minutes. Great customer service and had great storage tips too!!
Lady in the office was very polite and extremely helpful!
Awesome Manager in office Taunya was super helpful she answered all my question and i had quit a bit, she was just a down to earth kinda lady! place was clean and very bright lights when darker, also bought boxes while i was there!
Very sweet girl in office, tonya i believe was her. She took her time answered all my questions .. place was clean
Katy and tonya were both very nice and helpful
Great Customer service here! came to this locationto get prices to kinda get an idea of what kinda storage bin i would need and Tonya the store manager was great and very very helpful! Property was very clean a lot bigger than i thought, all my questions were answered and even made a free reservation to hold for me ! if you are needs a storage bin this is the place to go!
I need to store my household goods for a move from VA to KS. The moving company wants $2000+/mo to store it for me. I needed two large spaces for all of it and most places around town didnt have what I need.Taunya was very patient with me. Called all over in her district and others to see if I could be accommodated with the semi-truck, so I wouldnt have an extra charge from the moving company.In the end I rented a 10x24 unit and a 20x24 unit across from each other. These held all my household goods from my 3400+sqft house with some extra room to move around in.
Came in office looking for storage, Read other reviews online came to this location. Decent move in prices and spot was clean and well lit
Great customer service.
I went up there to get some prices on units, the prices were really good and taunya was very helpful and so nice.
Taunya was super helpful, read reviews looking for storage in the area and seen this location came in ask some questions ! She is super great ! Clean place and moving supplies also told me about a move in deal
The staff here is extremely wonderful and the area is very well kept easy to see and spacious. I would recommend this storage facility if you need a place to store thing.
I was in this location about few days ago and let me tell you this lady i believe she said her name was Tonya was unbelievably awesome, there was quite a few people in the office when i arrived but she still said hello and told me just a few min and she would get to me, you dont get that most places you show up and they are busy with someone else awesome customer service from the get go, by the time it was turn it was a great experience! i had lots of question being this was my first time ever renting a storage place she knew what size i needed by just her asking what items i would store ! she showed me a space worked great ! Property was very clean and people who were already at there space waved to her and they knew her name she knew there name just wonderful! see such awesome customer service... Tonya knows how to do her job and goes above and beyond any reg customer service, def come here if your needing storage and packing supplies!!!!!!!!!!!!!!!
Nice staff, clean place, Good prices
Looking for storage, seen place driving to store stopped in got prices seen a locker will be back next month to get a space, girl tonya was very helpful and super sweet
When moving into the Kansas City area, I called a few different storage places. This one called me back within minuets and worked with me on my crazy schedule to get there. Customer service was top notch.
Great customers service, fair prices, overall very good experience every time I go.
Donny was very helpful and friendly. He was a pleasure to work with. The property is well kept and secure. Public storage of Shawnee is a great place to store your belongings.
This place is really amazing. The first storage place I went to, the lady was so rude, I walked out. I decided t go back the public storage and again, they were so sweet to me. I will never go to another storage place. Thank you for all your help!!! Great prices!
I made a online reservation for this location, and let me tell you the girl i think her name was Taunya called me right away to confirm and worked around my schedule! She got me in when it was good for me, came to this location super clean and rented the space and was in and out with in 20 or so min this girl knows her stuff... so if you need a place to store your items come to this location great great customer service Wish i could steal her from this company and take her on with mine... We need more people out there like her
I have been a long time customer who lives out of town and Tanya has been a huge help to me in so many ways,she has always been very nice and has always been able to answer any questions i have had i enjoy doing business with Public Storage be cause of her,Thank you and she deserves 10 stars but it doesnt go that high, she is a wonderful asset to your company please know that....God Bless......Kristine
Taunya was amazing, help with every question I has and was able to get me in the right unit with the right merchandise to follow. Thank you! Definitely recommend.
I have been shopping around for storages getting prices, I came into Publis Storage and was greeted by Tanya. Immediately made me feel welcome, asked a few questions and gave me information, prices were great and the property was nice as well. Tanya made my experience great! I will be storing my things here and would highly recommend this property. Tanya is amazing!
Been a customer for while now just want to say 2 girls running store has been nothing but amazing ! Tonya and Emily have been super helpful and goes above and beyond their job anyone who wants great customer service and a storage bin this is the place to go too
Taunya was very sweet and helpful, pricings were great! Highly recommend.
I have never had any problems at this facility. Taunya has been helpful and always has a smile on her face when she greets you. Public Storage is fortunate to have her as a manager.
Came to this location right before the closed but the manager Taunya stayed to help and answer questions, i came in just to get prices but she qent out of her way to even show me space that i needed and made me a reservation come in the next day because i did not have time stay do paperwork! She was super sweet ! Place is clean gate access
Taunya is super helpful! Came to this location because of all the great reviews, they dont lie she hands down super sweet answered all my question helped me figure out my best deal ! Definitely would recommend this place if you need storage
Taunya and staff were very helpful and property was very clean and well run.Unit was clean and dry and rent was very reasonable for the area.Will recommend to all.
They were fast and efficient. Save a place for us and got us a storage quickly
I have no idea what these other reviewers are talking about, this is the worst storage place that I have ever dealt with. They apparently only show up to work at their convenience and then have the audacity to act like youre bothering them because you actually need some assistance. I wish I could give less than a star.
Taunya was very helpful in getting me a storage unit! Easy to work with and again, very helpful!
Came in to look at space to park trailer, tonya manager was great she showed be 2 different way i could store trailer she answered all my questions, these reviews dont lie best customer service i have yet to see when looking for storage! rent here
Well it’s that time of the year lease is up and dreading the move. However thanks to public storage off Shawnee Mission Parkway it was a smooth transition. We have always had great customer service!! Big Thanks to you ladies and Taunya...The blond lady think her name was Taunya, very helpful and friendlyI would recommend this storage to anyone. The customer service is amazing. Used them for the 3 time!!
Would recommend this location to any one looking for storage but make sure tonya is the one helps you great lady. Best location!
It’s very conveniently located and Cassie was very helping in helping us find the appropriate sized unit.
Low rent storage units with next to no security. Beware of their move in specials. $1 move in quickly becomes $75. I was shocked that there were no cameras and what Id consider a joke for a lock on the gates. Your lock is the only thing keeping your unit secure.
Hand down some great customer service, manager Tonya was so helpful came from Lawrence no space there and she was the best helped me get a space and great deal !
Good experience very friendly, and great prices
My experience with Public Storage in Shawnee has been extremely positive. Taunya has been so helpful and accommodating. The prices are a real value compared to comparable area facilities and access has been convenient for us. I would recommend Taunya and this site to anyone moving in the Shawnee area.
Great Customer service!!! Came in to get prices spoke with the manager tonya, What a great lady super helpful asked me some question told me what i needed took me and showed me the space and actually worked great even though at 1st i thought was way to small ! i thought i would have needed a bigger space but in the end i didnt.... they also sell all moving supplies grabbed a couple of thing and i was good to go! I would recommend this place to anyone looking for storage with great customer service and a great area and a clean property
Great experience! Having bad day, moving been way to stressfull .. taunya made everhthing so easy and stress free .. it took like 20 min to do everything and i even got a better deal than i though u would! If you need storage this is place to go
Tanya is awesome! Always has a smile on her face and is on the ball when my payments are due for my storage locker and gives me a friendly reminder via phone shes the best
I wrote a review about this local Public Storage location about one month ago and it seems to have been deleted.The location in Shawnee Mission Kansas as of the date I am writing this needs a new management person/family. The current lady that is there some of the time cussed me out up and down and accused me of being a bad person because I was late on my rent. I have seen her husband running the office in the past as well but he was a nicer guy.
Taunya the manager in office was super helpful! Went in to just ask questions and she showed me a few diffrent sizes the one i thought i was going to need was to big, she showed me a smaller space how how i could rearrange my items to.fit ..so therefore i was able to save more money!!!! This girl is super awesome so any friend and family i have need a storage place i will be sending them here!
Taunya was very friendly and professional. She is very knowledgeable about the units and other services. I recommend that everyone go there
Had a great experience at this location! went to this location right at closing time and taunya stayed to show m a few spaces that would work great for me! most people would have turned down service to close up but not this young Lady great great customer service ! so if you need storage this I place to go ! very clean super friendly amd prices are very good for the location