I’m very saddened by the quality of customer service at Seattle Scooter Center. I dropped off my scooter on June 7th, 2021 as it was having issues.They said they would look at it and get back to me. They never did.I call them and they say that it’s the air filter and that they would order one and they’ll call me back once it’s installed. It should take 2-3 weeks. They never did.I call them and they say, oops our bad, we forgot to order it but thanks for the reminder I’m gonna order it today with other parts I need to order. It should take 2-3 weeks. We’ll call you when it’s done. They never did.I call them to find out that they didn’t order the air filter. I’m starting to get annoyed now. And they give excuses and state that they’ll make it right and that they will keep me updated. The next Monday, they call to inform me that the air filter has been ordered and will arrive in 2-3 weeks and that they will call me if anything changes. They made a mistake and they’re gonna make it right. They never did.I call them to find out that the air filter will take 6 weeks. They looked everywhere! All the retail outlets too. Amazon I ask, yup! Amazon too and none of these places has the air filter. But they present me with a solution. They’ll allow me to ride my scooter minus the air filter and when it arrives they’ll call me and install it. I ask can I stop by at anytime to pick up my scooter. Yup! They insure that it’ll be ready to pick up at any time.I stop by today to pick up my scooter and this is what happens.1. Brian is annoyed that I didn’t call to give them a heads up that I was gonna pick up my scooter today. I try to explain I was told it’d be ready and he answers the phone and ignores me.2. While waiting for them to fix my scooter (as Brian states that they haven’t touched it since it got there waiting on the air filter). I talk to their front desk person Jada and show her an air filter on Amazon that says it’ll work with my scooter. I ask her, will this filter not work? She says that she doesn’t want to give me the wrong information again and that I should ask Brian. Note. She was the one I spoke to earlier and stated that they looked everywhere (retail too, like eBay, Amazon and others) and could not find any supplier who could deliver the air filter under 6 weeks.3. I ask Brian if the air filter on Amazon would work. He says “it might” “it looks like it” and when I explain the reason I specifically ask is because I asked if they tried Amazon, Jada then says that she never said that. I had spoken to both Brian (earlier) and asked if he looked on Amazon and Jada if she looked on Amazon. In both instances I was insured that they looked. They had not. There are a lot of different air filters that would work with my scooter with an overnight delivery. Then Brian says that he would never look at Amazon or purchase from Amazon because they are evil.

Honestly, 10/10. I called in need of a scooter and got one same day. Ryan is so flexible and friendly. He helped me learn how to ride, prop the bike up, and even stayed after hours to close the deal and ensure I felt comfortable on it before heading out. Kevin, who I think does all the repairs, is super friendly as well and talked me down after I called in apologizing for crashing my new scooter (yup LOL). These guys are the best!!

Ryan clearly knows his stuff! He helped my wife and I find the perfect scooter for her everyday commute, and saved us a bunch of money compared to the other options we saw around the city. He was also readily able to answer all of our questions about safety, utility and maintenance. If you’re looking to pick up some new equipment or have some questions about your options, I can’t recommend Seattle Scooter Center highly enough!

I had a scooter that was not running and these guys got it all up and running and finely tuned for a very reasonable price. Then a few days later I had it stolen from me. Luckily, I recovered it a couple days after that, however, it was not operational again. I took it back to the shop in the morning and they remembered how recently I was in before. Well, they went to work on it immediately and were able to get it back to me after only two and a half hours! The service that I received was outstanding and I would recommend this shop to anyone in need of repairs.

Knowledgeable, fair and friendly

Polyps! School

Lots of scooters to choose from and great everyday service dept.

Knowledgeable and extremely friendly team! Prices are very fair, and the products they provide are top quality.