“Jeremy” & “Lowe” are my kind of folk! Good Honest people. Bought a pair of gloves, and they gave exceptional customer service. Will be coming back, I will be recommending Filson to all of my Cycling friends

Love this place - everything about it. Well, almost everything. The price-point touches quite deep into my finances. But if knowing that, you enter, you wont be disappointed. Super-helpful staff, spectacular selection of truly unique, carefully curated. Like Restoration Hardware and Wayward fused together. Enjoy

Beautiful store. If you are a fan and want to see where all the rugged people shop, this is your place

Very high quality clothes I bought. Two shirts, the same button up stretchy fabric short sleeve in tan and red. Comfortable soft and durable. Had them for over a year now and this is the longest Ive ever had one of these shirts last before fading, ripping, or fraying. I use it everyday for work and alternate will cleaning. You get your moneys worth if the price seems a little high to you. It will pay off in the long lasting quality they provide

Great experience 👍! A classic Seattle location. Look at the products, and buy your winter, go to item. Then go to hooverville for a beverage. Cant miss.

Filson is a gem. I work in the construction industry and burn through clothing. A few years ago I invested in filson for my workwear. As far as their original filson products are concerned - It holds up 2.5 times as long. Even better, when it wears out, their repair team is AMAZING. They add patches to holes, and do some sweet stitching over spots that are starting to give out. No clothing is indestructible, but these folks keep their clothing going and out of the landfill.

Fantastic building. Beautiful clothing and accessories. Very personable staff.

Finally made it to the flagship store and it’s definitely worth checking out if you are a fan of filson.

An amazing experience. From seeing the production downstairs, the detailed decor and layout and the friendly staff it was a real treat. They have Tall shirts (pictured) and are the best fit yet for a slim 66 man!

This place is the best. Came in after not clothes shopping during the entire pandemic. They were very friendly, organized, and suggested a lot of great clothing. Left with more than expected, but felt great about it. Definitely what my wardrobe needed.

Great customer service! I was shown all the features to one of their jackets and all the liners you could buy with it. I love how all of their products have lifetime guarantees. If your into American Workware look or just needs some quality goods for the outdoors, this is the store for you.

Filson is my favorite clothing supplier. Always great service and the quality of their products are unmatched.

A Seattle tradition. Look, the clothes are expensive, yes - but show me another place where you can give your child a good hand-me-down flannel that will still hold up in 20 yrs!!

Great service and an excellent opportunity to try on pieces I only ever get to see online. Their imported cotton pieces are priced as if made in USA, so I prefer to stick with the pieces actually made in USA. Their wool and tin cloth are always worth it, the imported pieces not so much.

I didn’t buy anything here. But the store is a fantastic experience in itself. Worth visiting.

Ordered a Smoky the Bear hat that turned out to be of verypoor quality in the fit of the rear adjustable strap. The fitto my average 7.375 head left the fabric puckered and veryuneven after adjusting the rear leather strap, indicating apoor sewing job. This one size fits all did not work out. Thiswas my first return as a customer for 30 years. Premiumprices demand an ever vigilance level of quality control,especially for a commemorative specialty item.

Absolutely terrible service if you need a warranty repair. Worse than dealing with Comcast! Dont believe a word the warranty says on the website or the product its self. You will get the run around! Will never buy Filson again!

Good visit. I thought the store would have more history than it did. I wish they had more tours of their facility daily. T-shirts are expensive for being basically a Gildan tee with a Filson tag. Service was very helpful and professional. I had it on my list to visit.

This is one of the coolest stores that I’ve actually ever been to. You walk in and all of the interior decorating and the styling around the entire store is really rustic and really well done. There are so many different types of clothes in here it’s hard to leave without spending a lot of money but it’s all really well done. There is a very cozy fireplace towards the back with nice big chairs that you can sit and relax on if you don’t feel like walking around shopping. There is also really good women’s section towards the back left.

The staff here are awesome the make you feel welcome and at home!

The Seattle flagship store is like an immersive Filson experience. Pricy but worth it for the style, function and durability. For those who demand best, this is your destination!

Employees are genuine and have considerable knowledge about their merchandise uses, how theyre crafted, and sourcing locations. Always a cozy, warm atmosphere. Ample reading materials along fireside plush leather couches keep waiting partners entertained. Excited to see their female section is always growing. Will return, would recommend.

This is one of my favourite shops in Seattle. The first floor is the production area, so while you walk up the stairs to the retail space, you can take a glimpse at people creating some of the products.This store is an ode to Pacific Northwestern outdoor culture. Clothing and apparel for most all outdoor scenes. Lots of leather products.

Extremely well made clothing. Great inventory and helpful sales people

Great experience, super friendly staff, very welcoming. Oh yeah, dog friendly too.Picked up two hats and wish we had time for more. So happy to have made it to such an iconic story.

I sent in a 20+ year old item for repairs. Not only did they fix the tear, but fixed every cut, nick, stitch that was worn. Plus they hemmed them with an ultra thick reinforced hem!! Holy cow, above and beyond expectations. So cool to have a company really honor their warranty. Ive got 3 Filson items today, and will be a customer for life. Thanks!!

What a fantastic store. From the pinball machine to the retail store, everything is loaded with character.

New store. Awesome place to visit and shop

Great service and fantastic products.

We were greeted by the friendly staff.The flagship store has an amazing space and filled with premium quality products made with pride.

Absolutely a great place to shop. Very good quality and durable clothing. Yes the prices are expensive but you are buying some thing that will last a life time. The customer service is great and the atmosphere is wonderful.

Filson makes some of the finest lifelong products bar none. Hunting, fishing and working outdoors are all covered! Great service and one of a kind store experience. Free games of Big Buck Hunter had the kids pretty content while we shopped.

I am a long time Filson fan but today was my first visit to a retail store (the flagship store in Seattle). I read a lot of the google and yelp reviews prior to my visit and was disappointed to read so many people apparently very unimpressed with their customer service. Personally I had a great experience. I was helped by several different staff members and all were pleasant and helpful. Its not the type of place where you are hounded by commission hungry sales people which in my opinion is nice but if you need something youll have to ask directly and youre not necessarily going to get the same type of attention youd get at a Macys or Nordstrom.The building is beautiful inside and out, like a museum. The change rooms are stunning and massive however they could use a little more light, and someone dedicated to working the change rooms when its as busy as it was on a Saturday.The products are very expensive, there is no doubt about that. Youre not just paying for a product that will last a very long time if taken care of but youre also paying for the Filson name. Many of their shirts and some items are NOT made in the USA so if that is a concern for you then pay attention to the tag. But it seems that all of the luggage, wool items, and jackets, pants, etc are made right there in Seattle.I am from Canada and did ask about tax exceptions which they were not willing to do but they were willing to sign up my wife for the emails and use her 10% off coupon which is actually slightly better than no tax.All in all I had a great experience.

Amazing clothes. Will last you a lifetime

If you desire quality clothing, look no further. A charming, old school environment with exceptional products make for a fantastic shopping adventure. Be prepared to part with copious amounts of cash and leave with a family heirloom.

Staff was incredibly friendly and they really know their stuff and have an appreciation for the quality and craftsmanship of their brand. Found out we were from out of town and gave us a whole itinerary of what we should do with the rest of our day. We took their advice and it paid off! Little things like that from the staff goes so far.

High quality outdoor clothing. The store itself is worth checking out for its museum quality decor. Theres even a beef jerky vending machine!

Pretty big let down. For a flagship store there werent any deals, nothing.

Nice ..... Bit pricey though

Seattle pure quality. World iconic. 100+ years in business. Nothing else to add.

Stumbled upon the store on my way to Pikes Market in Seattle.I purchased / replaced a old Filson hat from my cherished older fishing and hikn days in East TN . The quality of clothing in this store is rugged and durable as my old hat .

Excellent job customizing my Filson Bandera Backpack — Got it for my friend DOM 👍!

Sales staff was extremely helpful and friendly, but not in that cheesy department store way. Genuine and good. Great quality, you pay for it, but you get what you pay for. And the building with its history itself is so cool. Dont forget to follow their in store events = fun stuff celebrating their (and our) outdoor PNW heritage.

Good stuff

Excellent staff

Filsons flagship store is an amazing space, it makes me want to go hunting. You can see workers making the luggage products.

What a rad store. Definitely one Ill be back to.

Great layout. Employees are helpful and friendly.

Nice selections of outdoor clothing for the outdoor enthusiasts or city cruising. Great and helpful staff.

I was greeted politely upon entry and taken care of throughout my shopping. Lo, the manager, even took down my number to call me back on the next restock of an item they didnt have in house currently.Absolutely love this store for its undeniably durable clothes and helpful employees

Customer service is a joke. I have been emailing them regarding a return since January. I still havent received a reply through email. I had to call them numerous times until I could get through to anyone. Once I finally got a hold of them I promptly shipped out my return in exchange for a gift card. It has been two weeks since my return has been delivered and I still havent gotten a response. This is the worst customer service I have ever dealt with. It has taken 5 months to get a hold of them and I am still waiting for my return to get processed.

The hat I purchased is of superior quality. I am 63 years old and know quality quality

Always a cool place to walk through.

The thing I like about Filson is how chill all the employees are. When I’m dropping 300 bucks on a coat it’s nice that they aren’t pushy. That being said their tin cloth coats are legit! So much better than plastic train gear! And tougher too!

Wish I had more room in my closet. Great store.

Filson is the standard by which all others are measured. Amazing line and beautiful holiday display with Santa!

So I think that the experience in the Filson stores is mostly fine, but online service really awful for such a small company. I was given a gift card and tried to use it online- website says number is wrong- call help- wait 45 min- says card is fine- place order- arrives, wrong size- try to return- huge nightmare- more 45 min waits etc, finally get correct item after literally hours on the phone. 1- dont by gift card. 2- be sure you wont need to return item! 3- dont expect to spend less than 45 min waiting on phone. If LL Bean or Lands end bought this store, their profits would triple in less than a year!

Great customer service! Lisa was especially helpful in finding exactly what I was looking for. She rocks!

Expensive but guaranteed forever. Need I say more?

In November 2019 I purchased work boots online for my husband. When they arrived I found out there was an extra charge of $150 for shipping (Filson now claims was a mistake). I asked USP to sent the boots back and called Filson to ask for a refund. In December 2019, I had no refund yet so I phone philson for the second time to ask. They told me that they would reach out to UPS to get the boots back and once that had happened I would have my refund. January 2020 I still had no refund, I phoned Filson and was told that they would reach out to UPS to get the boots back and once that happened they would issue the refund. February 2020 I still had no refund. I phoned Filson and was told that they would reach out to UPS and get the boots back and would then issue me the refund AND, this time I asked for an email conformation once they had reached out to UPS. Now we are March 2020 and I still have no refund and no email conformation. Where is my $500 dollars Filson? You are seeking across the line in to Theft and disgraceful business.

Terrible location, relocate to Bellevue..

It is Filsons what more can be said

I have an unhealthy obsession with Filson. I’ve used one of their tote bags everyday as my work bag for about 5 years now and it is holding up great. I have one of their backpacks, two jackets and many other items and I can’t say enough good things about the brand. I especially love the flagship store because you can find items that are made at the workshop on site and are unique to that location, and sometimes they only make one so your piece is totally unique. The staff have always been helpful and the space itself is impressive. If I lived closer I would probably pop in all the time!

Amazing place

Products are all in great condition. You can see high-end materials on each. But it isnt cost effective. The price is too high for me. But everything is beautiful.

Ive had a Filson jacket for a few year now. I think it is the Bell bomber. Theyve been sending email newsletters ever since. So while in Seattle I decided to stop by the flagship store. Its very nice and classy. Kinda outdoorsy too.The sales people were nice and I almost bought a tin duffle bag. But I went over budget quite a bit on this road trip so decided against it. Road trips arent cheap sadly. The factory being there too is pretty awesome. Its neat seeing where something you bought might have been made. It says made in the USA, I hope it was here. I just glanced for a few seconds, I didnt wanna stare while people were working.

It is a very nice place, restrooms are nice and clean, I was there for half an hour and tons of clerk standing around but none of them ask if I needed help, no big deal I was good but maybe they need to ask, very price so unless you want to spend over 200 on a shirt this is not your place, nor mine either 😅

I cant argue that theyre stuff is VERY high quality. And you certainly get what you pay for. Great stuff made right here, under the store, in Seattle.Although in my opinion it still might not necessarily be worth the high sum that you do end up paying ultimately...very pricey. But, thats just my opinion. I do think theyre marketing materials are pretty fantastic though too.

Awesome place. We held a corporate event in the store and the Filson folks running it were super helpful, friendly and attentive to my employees and my customers. Made for a really memorable experience that Ill be recommending to my colleagues as well as friends and family

The clothing and gear are very attractive. Theyre essentially meant for the tech bro who makes six figures but also likes to go hunting and camping in his thousand dollar jacket and boots.I went in with my dad because he got a gift card and wanted a jacket. They were sold out so they placed an order but it ended up being the wrong item and they took weeks to get a refund back to me.Maybe if they hired their employees based a little more on their experience than their attractiveness, their customer service might improve?But if you want to look at pretty and expensive clothing and the dozens of equally pretty employees working the floor, Filson is the ideal place.

The selection of actual Filson items was extensive. It was good to try on things that Id seen only online.Store itself is beautiful. Very well done. Its also nice to see the manufacturing area as well.

Came for the Bears Den performance which is an experience I will never forget. As for the store, everything is super expensive but it looks high quality so I can see how it might be worth the money.

The flagship store is worth a visit. A short flight or two of stairs leads past the manufacturing area on the first floor - pause for a minute to watch the action if you like - to the store itself on the upper floor. Lots of high quality clothing and accessories for the outdoor enthusiast or anyone who appreciates well made goods.

This place does it right- quality gear that will last forever, is tough as nails and looks great, too. Definitely worth the price tag- excellent guarantee and service, also!

This is a review for the Rugged Twill Computer Bag that I have owned for two years. First, I wrote an in-depth review of the product for the Filson website. An email was sent to me requesting that I verify my review. To my surprise the review never posted to the website--that is one way to control product critiques! A word of caution: when writing a review for the Filson website an email will be sent to you to verify your review. Once verified your review is no longer visible in the email so you will have to re-type your review. This seems like another deliberate way to dissuade unflattering reviews. Second, the Filson guarantee is absolute rubbish. After less than one year of use Filson refused to refund my purchase or issue a store credit.The bag has several critical design flaws that limit its functionality. It is astronomically priced given its average quality and poor real-world performance. While the bag is attractive the cotton twill is thin. The unstructured internal organization is disappointing. As the internal dividers to do not extend to the top of the bag it is common for materials to spill and move from one compartment to another. The shoulder strap is ornamental and too thin. As another reviewer pointed out, the shoulder strap holes are punched too low, so that when the strap is shortened it is still too low on the hip. The design flaw that was the deal breaker--had Filson honored their guarantee and accepted my return--is the strap attachment. The center of gravity is so low that when the bag is loaded and picked up it rotates and the contents empty! That is to say when you pick the bag up it often turns upside down and empties out. Overall a disappointing product which was eclipsed by Filsons exaggerated guarantee.

For the quintessential Seattle outdoorsman experience, visit Filson. I’ve now shopped here very selectively for years. Thanks to their “unfailing goods” promise and delivering the goods with enduring quality and design, I’ve become a fan for life, especially when provisioning for trips to Alaska and the Himalayas.

Without good customer service a company will not get my vote. Filson has amazing products but the worst customer service (no one is on the same page) and horrible shipping policies (I placed an order over a week ago). It is easier to get something done through the bureaucracy of the government than it is with this company via phone or chat. Fix it Filson. You charge enough to provide good service and a good product.

This place has beautiful products and a beautiful space! Its fun to watch them making the bags onsite. I wanted to buy everything, but alas the prices were too rich for my blood.

My husband and I went in to purchase a tin packer hood, the customer service was horrific. My husband was standing at the counter ready to purchase and the sales associate made a joke saying “it’s a new fashion statement he’s only going to wear the hood & he should get two more so he can cover his shoulders” this was very insulting to him considering that he spends a lot of his hard earned money with Filson & owns a lot of their work gear. The professionalism in the sales associates does not match up to the quality of the product. This is also not the first time he has been treated this way at the Seattle location. We will now be extending our trip to Filson just a little further up north & will be taking our business to the Ballard location.

I have only shopped at Filson twice but both have been exceptional experiences. Their clothing line is of the highest quality, reasonably priced and supported in-house by a well trained sales team. Their team is friendly and extremely helpful. I was helped by the store manager, Corey, who is a great representative for Filson. I really like the jacket I purchased, as well as the belt. In fact, this is my 5th Filson belt. I am not your typical Filson customer, I am an urban type of guy. Nevertheless, I love quality clothing and great customer service. I will be back.

Once again a trip to the place, period, to buy outer wear and enjoy a trip to a time before expanded Teflon for rain protection.Save your money and purchase once. FILSON.

Very nice historic landmark store with nice rustic styling and large decorative wood-carvings of wildlife. Lower level is manufacturing area that you can obaerve through the glass walls. Upper level is the retail area, chock full of outdoor, expedition and hunting clothing and accessories, as well as a repair shop. Hand-made high quality clothing, but with the expected pricing to match. They are even selling rustic, wooden snowflake decorations for the holiday season. You can lounge on a bearskin rug by the giant wood-burning fireplace.

Greatest clothing ever 100%! Stylish, comfortable, classy, rugged and adaptable 😘 # you get what you pay for! Service is impeccable and atmosphere is intoxicating.

To visit the flagship is a sportsmans dream. Chainsaws, exposed beams and wood burning fireplace...I could live here. To get to touch, see and try on what I normally only see online or in the catalog was a treat. The quality is apparent but if youre still unsure go on the tour where you see their actual goods being painstakingly manufactured. The staff treats you like a long lost friend and no visit is complete without a prize from the jerky vending machine. The entire experience exceeded my expectations which were high to begin with.

Cool place, alot of history here. Friendly people and they are willing to do anything in those power to set you up with what you want.

Headquarters for the monolith Seattle brand of well-made quality outdoor clothing. Pricier than most but made like few. HQ has production facility too so you can see behind the scenes and get in-house customizations. Shopping for the quality-minded man.

My son purchased a wallet for me about five years ago. Filson told him it was guaranteed for life, they would repair it or replace it. I brought it in to Filson and asked if they would repair the wallet. They told me that they no longer guarantee that wallet because it is not repairable and they wear out. It seems to me that they should replace the wallet with the one that they now sell and can repair. How can a business offer a lifetime guarantee and then take it back? I have purchased oilskin coats, work overalls, a wool coat, hand bag, and last Christmas my son bought me a backpack! I’m very disappointed at the way they treated a loyal customer. I don’t think I will be shopping at the store on 1st ave s. in Seattle !

I had to take a jacket in for repair, and was helped right away. Everytime Ive been in the store to purchase anything as small as a Rugged Twill Belt Pouch, to a Tin Cloth jacket, the staff was very knowledgeable and friendly.

High quality, unique bra d that I adore! Really cool store too. They have a shop Beagle that wanders around with you while you shop. She is just the sweetest thing!

My husband and I purchased a Filson cotton blanket a few months ago. After it was washed following the directions the blanket completely lost all of its texture. I went through the warrenty process to resolve the issue and was returned the item with a note saying it was fine. I called customer service and they were incredibly rude and said thats just how it is. This after having spent thousands of dollars with this company. No longer a Filson customer. Its unbelievable they treat people this way. The lifetime warranty is a joke and used to get people to spend the money on their products.Follow up:Shelly with customer service swooped in to save the day. She understood why I was upset and was determined to fix the issue at the source as well as solving my situation. I received a new blanket (the new version) to my home. Even with moving states she was able to get it right to me. Faith restored in Filson. Thanks Shelly!

I have owned Filson clothing my entire life (hand me downs as a child). It is a great company that stands behind quality USA made products. Their customer service and support is exceptional. This new facility is very well done. Their products are worth the price, and their sales (summer and winter) are phenomenal bargains too!

Ive been there twice while visiting my son. Great store. I own a lot of Filson stuff. As a power company Lineman wool is extremely fire resistant and approved to work in high energized areas . I worked in the Adirondacks ......love the winter with my Mackinaw wool!

I stopped by to check out Filson after owning several pieces of those clothing that I purchased through other retailers. Although pricey, I love their gear. The best kooky find in the store was the beef jerky vending machine. I wish I had been able to coordinate my time in town to make the tour.

A very cool store and environment. Even if you cant afford their products, stop by and check it out. You can watch them hand-making leather goods.Their clothing and bags are classic quality but you have to pay the price.

This store is a treat! Yeah its hecka expensive but the quality is really nice. High quality stuff. We went during a weekend that they had free Santa photos and it made for a good memory.

Booooo. As the population gets taller and bigger.... Filson cut its tall sizes... the fired polo exec that landed at Filson has brought a commodity mindset to what was one a solid purveyor..... this lame approach puts focus only on the fast sell.... look at polo corporate now... it’s in trouble and cutting its breadth of offerings in part thanks to Filson ceo....Shame on you Filson for loosing your focus on who the population and demographic is. Shame on you for looking to pad your pockets and provide an incentive pay package to this guy that does not include long term.... shame, shame..... shame..( bell ring, bell ring ....bell ring)

Amazing place with view of sewers making product and retail store upstairs at Flagship store in Seattle. Business was founded to outfit explorers going to Alaska. Small womens section. Great quality and craftsmanship.

Filson is the greatest quality clothing on Earth. The store is beautiful. I only wish they kept better selection of size runs in stock. I came to this store because I dont want to order it.

This Filson has to be one of the best retail stores in America for two reasons. First, they make the clothes on the first floor that you can see as you walk up the stairs to the second floor showroom. Now you know it was truly made in America & you dont mind paying a premium. Second, the selections there are the most classic non-logoed clothes anywhere and are second-to-none in their construction! If you are in Seattle and you like quality rustic apparel, treat yourself and stop in there!

I love Filson gear and have been collecting pieces for years. My advice: buy the Made in Seattle stuff, and dont bother with other pieces made off-shore. Filson is charging a lot of money for nice shirts made in China and India. The luggage, bags, jackets and other items made in the USA are the best that money can buy.