Koby was Very helpful and knowledgeable... Made everything easy for me to understand. He was willing to help even after he was supposed to be heading home thats real dedication, we appreciate the help we received thank you again for your hard work and dedication!!

Coby and Trevon are amazing! They both provided me with awesome customer service and no wait time. Very polite, professional, and helpful gentleman.

Had my 2014 base model Subaru Forester upgraded with a Android Auto/Car Play receiver, backup camera, and two new front speakers and interior detailing. Kobe was extremely helpful in selecting the right products (middle of the road quality) for me and my particular needs. The shop kept me informed when they had to make changes such as upgrading the unit free of charge because the cheaper model was out of stock.Not the cheapest but they take care of you. Highly recommend the folks at Car Toys for an honest, smooth experience.

You should NOT call the Groupon a Detail if all it is is a vacuum and window clean. This is very deceptive, and leaves the customer feeling like it was all a scam for an up sell. If I really want an interior DETAIL I will need to pay $100 more. NOT GOOD> Call your groupon what it is: Vacuum and window clean ONLY>

Worst experience ever. If I can give a negative star, I would do it. All I need is to install the dash camera on my 2015 Volvo S60, thats it. Here is the story of mine.1. Low efficiency. I scheduled the time to start installation at 10am, and I arrived on time. The front desk told me the ETA to pick up the car is 3pm. I called them at 3pm, they said it needs more hours, probably 5pm. When I called them at 5pm, they said it wont be finished today, next day noon will be done for sure.Next day I went to store at 3:30pm to pick up my car, it was still NOT DONE yet! At then end I picked up my car around 5:30pm, the entire installation is over 24 hours, the point is their ETA cant be trusted!2. Low quality of product.In the beginning, I went to store to ask if they are able to install dash camera to my car, they said volvo is a brand with complicated structure. Therefore, they recommend me to buy a dash cam in their store, that one will work for sure. So I purchased a $199 dash cam, it is GARBAGE!This dash camera cant be turned on no matter how I pressed the power button, the car was turned on btw. It was installed not even 30 days yet.I spend over $600 in total to install a dash camera, this is what I got. Waste a lot of money and time with this store, all I feel is they are LIARS.

Friendly staff. Trevon and Eric were great. Added security and remote start. Was quick, and warrantied for life!

Eric helped me out with what I needed to the fullest extent and went above and beyond to make sure I was satisfied. Great customer service!

Watch out for “SNAP FINANCE”. Car toys will offer you a loan thru them. They tried to double charge me 1700 because they miscalculated, off by one cent. 😡 they knew what they were doing.

These guys were awesome!I just needed a $7 mounting kit for a deck that I already had, and the install tech came out to my car, gave a ton of great advice and some extra hardware that wasnt included in the kit.Thanks fellas!

I went to Car Toys because I had just had My door replaced from an accident, but one of My front door speakers wasnt working right, Your staff got Me in, found the problem, a wire was not plugged back in to the speaker. The staff was friendly and found the problem quickly and fixed it! I was told not to go to Your store because it was overpriced, I was happy to pay for the quick and friendly service I received!

Let’s put it this way. If you want an itemized list of the labor they are going to charge you and the items they are selling you, you have to ‘put money down first’Labor pricing is also really subjective and inflated.Not a personalized experience either.Went to Best Buy and was quoted the same parts for $400 less in labor. Out the door 1/2 the cost of Seattle Cartoys.Really poor experience. Shop around somewhere with honest pricing.

Coby and Trevon were an amazing help setting up my radio. Best service I’ve had for a little old lady like me! Thank you so much! Would 100%recommend

Coby was awesome! Not only did he give me great customer service he also made sure it was the right product for me. He is very knowledgeable and friendly! Great job!

Car toys is quick and straight to the point. Their employee Coby was a great helping hand in the process of figuring out what I needed for my car.

Amazing Service. The assistant store manager Coby was super helpful and friendly. I went to lynnwood car toys and they quoted me $1200 for car play but he hooked it up for $800. Definitely recommend this location.

Had a really good experience getting my new apple car play!! Eric was nice enough to look at my stock VW player to make sure it was really dead, then we went inside to check out my options. He is super knowledgeable, funny, helpful and made the buying experience fun even though I wasnt ecstatic about having to buy a new radio.Thank you, Eric!

Purchased extra security for my car and when I came in for the install they were extremely helpful, professional, and the price was reasonable. When I needed to remove it, Richie removed the alarm for the price of one hour of labor. Richie also reset my passenger window so that it worked free of charge and gave me a new kit of wires to be able to install the alarm in another car. Above and beyond.

Richie did an excellent job on my install for dash cam and rear mount camera for my Ram 1500. He built a custom bracket for my rear camera and I couldnt have been happier with the outcome. Thanks 👍

Very clean and professional atmosphere. They had a hard to find item in stock at a price cheaper than prices available online or a larger retail stores. They held the item for me until I was able to make it across town to purchase it. Fantastic customer service, will be shopping there again soon!

Great customer service! South center was packed so I went here and coby took care of me same day, would definitely recommend

Radio was installed nicely with a minor issue that they are planning to fix. I spent about $480 to buy and install an Apple Car Play receiver and install some new door speakers I had, so it can be affordable if you do it in pieces.One big thing - installation takes times. I was there for about four hours after being told it’d take 2-3 max. I won’t knock them for it since I know it takes time to work. Still, would be nice to get more transparency on the ETA for installation since I would have ubered home.

They are scammers to Install dash cam 600$ When I got done In Best Buy for way less then that, go to Best Buy n lynnwood you will get everything you need done for good price

I needed a new backup camera on my car and the wonderful workers at this location were there every step of the way. Eric, the store manager, listened to what I had to say and helped me find the best product for my vehicle. He was friendly and knowledgeable. Kobe also provided amazing customer support and communicated with me throughout the entire process. I would recommend this location to anyone who has any needs for their vehicle at all!

This is the best place to go get anything done to your car! I took me 2017 Mazda zx5 in for a remote start. And Eric the store manager was friendly from the get go, along with his install manager Gabe who was extremely knowledgeable and helpful. Together they found the best system for my car. Gabe had me in and out in no time. Will be referring friends and family to these guys.

Super sharp team that pays attention all all details. Installers are professional and made sure I knew exactly how to use my system before I left!

After hearing the ad on the radio, I went to your website to look for a remote start for my car. I found one for $200 with free installation, so I called to make an appointment. When I got there, I was told that I would need more than just the remote start, I would need other components as well. By the time all was said & done, it came to over $500, which I was not expecting, but since I already had my heart set on getting one, I applied for your credit to pay for it. I was approved for the credit, which was great, but I feel the advertisement was very misleading & I would never have gotten my heart set on it if the true, realistic price would have been advertised, which I guess is why you didnt do it, but still, I feel cheated some how. Anyway, Im happy with the product, just not the tactics.

Let me first off just say Thank You Ryan! Its hard these days to get good advice over the phone or even have someone willing to take that little bit of extra time to explain something to you vs the normal (Oh just bring it down). I called in with a not so simple question and with no hesitation Ryan one of the techs listen to my question, asked me a few questions to confirm what I was talking about and the products I was using. Ryan was able to explain the reasons why the specific products I was trying to make work were not compatible and the reasons why (I have a very odd MTX 0.35 OHM 10 Subwoofer and need a new amp). Now to go one step further he was able to explain what products would work better for my UTV and why I should really try and go with a complete 4 Ohm setup to help the amp not work so hard and be a drain on my UTVs system. Thank you again for taking the time.

The manager Eric was awesome and fixed my problem quickly! Highly recommend!

Great experience. I was assisted by Colby and he was really cool and helped me out with what I needed. I recommend coming here for any questions you got and installation. The tech did a really good job connecting my sub. I will be coming back to this car toys.

I love this store! Coby is very knowledgable and very friendly! He knows what equiment you need. Will come again!

Coby and Antonio were awesome!!! Very professional with there service! They made sure the boat install went very smooth! I highly recommend the car toys on Aurora. Make sure to visit Coby and Antonio!

Awesome service! Great deal! Guys stop by and take a look!

New update: I contacted the CEO and got a refund.Update: Review changed from 3 stars to 1TL:DR version- This Remote Start System never worked properly, Locking/Unlocking the car was unreliable.- Manager admits it was the wrong system for our car- Will not stand behind their work and refund full amount.The remote start and unlock system never worked properly, at times it simply would not unlock no matter what button you pushed, eventually it would magically unlock the driver door a minute or two later, and it never did unlock the passenger door.It was simply a bad user experience.We took it back to Car Toys to get the system removed. The manager Eric told me he would have never let his guys install that system on our car because the system is designed for a much older car.Then he told me that they would not be refunding the labor, some $250 out of $456 dollars -- So he admits fault and wont make it right.Update: They showed me their labor and in house costs being another $25 so that is $275, and yet they only returned $156 -- So where is the unaccounted $25? 456-156 is 300, not 275.Previous 3 star review...Online indicates remote start is around $200. In store they quoted me over $500 and when I indicated Id walk out they lowered it about a hundred. Bait and switch like this doesnt leave me with the kind of confidence thatd make me ever return as a repeat customer.

Coby answered all my questions and gave me fantastic service

I went into car toys for a scheduled detailing appointment at 10:00 a.m. on Wednesday February 10th 2021. I was helped by the store manager Eric, who was very abrupt and condescending with the entirety of his interactions. I had scheduled a detail which he proceeded to tell me didnt cover everything that a normal detail would, when I explained to him that thats fine I just would like it to cover everything that was expressed in the terms and conditions of the coupon I bought online he stated that he was stating the terms and conditions there. When I rebuttled that I all I was expecting was the terms and conditions on the coupon to be fulfilled since Id already purchased it - he responded with thats fine but will need your car until tomorrow. Now keep in mind I scheduled this appointment a week and a half ago for 10:00 a.m. in the morning on a Wednesday, and the detailing wasnt supposed to take more than one and a half hours. When I asked him why this was the case, because when I booked the appointment they said they would only need 2 hours, and no one had informed me, he stated that they simply had rollover from the day before and that they were going to have have my car for the whole day. When I did this, he called the cops on me. Literally. I wanted a video for my record because this man was trying to rip me off and he called the police on me. I started taking a video because Ive never quite been treated like this as a customer before, I will post a link shortly. needless to say I will never be returning to car toys. Im a very understanding customer, and Ive never been treated by anyone how Ive been treated by Eric at car toys.

Helped me pair my Bluetooth, did an awesome job! Thank you Sean and coby

The package that I paid for included a hot water extract of the interior floors and it is very clear that this wasnt done. When I picked up the car, I asked the detailer about it. I said I thought the carpets were supposed to be cleaned? because you could see that they hadnt been even though the carpeting is all black. It wasnt even fully vacuumed - the seams and corners on the drivers side had crumbs or whatever still there. When I got home I spent about 15-20 minutes fixing all the little things that werent completed - I wiped the tire protectant off of the rims on the passenger side, wiped the yellow foam protectant from inside the door jamb on the passenger side, took a microfiber cloth to all of the seams in the seats and carpets to get out the remaining crumbs... detail stuff. And its the details that make you stand out. So I wont be back nor will I recommend them to a friend. The still dirty carpets and lack of finishing detail are not going to fly when paying $400 for a detail.

Car Toys had a good price on the EchoMaster backup camera, dashcam, and mirror monitor, with installation. The product works faultlessly. Installation took less time than I expected, a genial Car Toys technician came out to the car with me and explained everything that I needed to know, and a little more. All in all, very satisfactory.

To be honest, all the reviews had me wary, but the manager was really helpful,and honest about costs. It was a professional clean install, and the installer took the time to give me a 10 minute tutorial on the operation of the unit. All in all the manager runs a sharp staff and clean store.

Coby was the great and professional staff, they finished everything at the same day and great job, I recommend this store to anyone!

Bad service, will never give these giys my money again!

Folks were good natured and helpful - even as far as calling during the install process with new ideas for how to improve the system.

Helpful staff, and friendly, knowledge of products, same day install. It was a pretty good experience shopping at CarToys.Im very happy with the new toys I got for my car.I will definitely be going back!!!

I approached this place to find out how much to install my new dashcam with the hardwire kit I would provide. Run a wire around the edge of the windshield and plug it into the fuse box under the dash. Simple, right?Car Toys estimate: $333 for the 2 1/2 hr install.A dyslexic monkey (aka my ex) could do the job in 30 minutes after downing a case. Lets face it, they were just trying to take advantage of the lady who obviously doesnt know anything.AVOID THESE SCAMMERS.

Everyone was helpful and amazing service!!

Everyone was really friendly, they stayed late to finish my car and they let me leave a big heavy box there for the day because I was walking around doing errands

Came here to buy the radio wire harness for my honda civic 2019, they gave me the wrong wire harness and since it opened they told me cannot be returned. If i have bought that item from ebay or Amazon, even opened i can return it.

Had my front 2 windows tinted with this car toys off of aurora. They did an awesome job and were able to work me in even though there was some confusion on the appointment time and didn’t for a second make me feel unwelcome. Nate was great at updating me with when my truck would be finished. Comfortable waiting room with tv, and every person working there was professional and friendly, as well as helpful! Will definitely go back if there’s a service I need that they can do for me. :)

Avoid at all costs. They are slimy sales people. The stereotype of used cars salesmen, yeah they fit that perfectly. They sell you warranties without asking and try not to give you the receipt so you’d never know. Oh and just to add to it, the speaker they sold didn’t even fit in the car. Try Best Buy instead, they’ll even install your new gear for free.

Horrible service, paid $300 for my car to get detailed inside and car was not clean, all over you can tell that is was only spot cleaned and vacuumed, I could have done that, they just sprayed air freshener. Not coming here again and not recommending to any one.

Referred by a friend and super excited about the service. Colby and Antonio took awesome care of me, Ill be coming back 100% for future service.

Great experience! Eric helped me find everything I needed.

Terrible customer service from the employees up to the manager’s.

Caution Watch for added charges!! Dont go here. They seem to be trying to play you the whole time. Added two extended warranties without telling me and then tried to skip handing me the receipt so that I wouldnt catch on. Guy says...I always add the warranties...Why did I let this happen? We were returning one item and getting another plus service. They said it needed to be two separate transactions. After the service was done we needed to pickup our gear. However when they handed over the new stero, they didnt give us a receipt. I asked for the receipt and could now see that they had added in two four year warranties without asking us. After we got home we realize that the speakers they sold us wouldnt actually fit in the car despite their looking at the car. We then realized that the stereo that they said was cheaper than the one we requested was actually the same price and $20 more than on their own web site. Overall, a low low quality operation, just trying to take your money.

Installer was not able to reassemble something he took apart. I had to have it fixed at a dealership. Other then him not being able to put back a wire cover that keeps out the water from the trunk the rest was good.

I scheduled my appointment over a week in advance. I had a tint appointment at another shop but your representative told me car toys could do that the same day. So I canceled the original tint appt and I dropped my car off the night before my car toys appt so my car could be at the shop all day to get tint and new stereo. Midway thru the day I was called and asked if I wanted a $100 detail. I agreed. I was called back and informed the car needed to be kept overnight due to the detail. I said no thank you, don’t detail it. The rep said how about we just vacuum and it would be done same day and I could get the shampoo at a later time. At 6:30 PM I got a call and was told none of the original work was done on my car. Only the detail, which wasn’t scheduled. I went to get my car and I setup a new appointment, I asked the rep if I could get the shampoo if I drop it off the night before the new appt, he said that would be $65 extra and told me I was dumb basically for not knowing that was extra, even though no price other than $100 was mentioned to me ever. He was very rude to me even though he just had my car for 24 hours and did nothing to it. The work still hasn’t been done, hopefully it works it out. Not too thrilled to say the least.

Worst experience ever. No communication from management, sales and installers without the knowledge to perform the job!I wouldnt recommend anyone to shop here... Never going back and paid top dollar to help two of my vehicles done

I was very pleased with the service I received.

Very impressed with Eric the store manager. He helped me get what I needed and made me feel that I made a good decision to go there. Thanks.

Quick and easy install, same day turn around. Drop off and pickup were excellent, apple CarPlay and other upgrades were went over. Customer service went above and beyond

Coby H is fantastic; ask for him by name. Thank you Coby and team for the easy, fast, professional and expert service. I came in looking to purchase an apple car play for my outback. Coby greeted me and went over what options I had and made some great recommendations. he brought in another guy and we went out to look at my car. Within a few minutes, Coby was working up estimates. It was too high a price for me so Coby discussed other options, very friendly and easy to work with, and he figured out a great solution for me and a great price. Thank you Car toys

Spent 5000 on a system with Extended warranty, Its going on 2 months Without no subwoofersThe car too or just keeps telling me to wait,,, its all about the bottom dollar for these guys, even when they in the wrong!

Very bad service . Do not go here. I asked for a famous dashcam and they have no clue. Did not help me. Was busy doing God knows what. No apology or even acknowledged that I was waiting. Worst service ever.

Not to Lie about free install, over 800.00 for free install and you couldn’t hook up my stock back up camera, so I just bought the radio and going to find someone to install.

When I initially wanted to have my vehicle touched up, corrected, and washed, I couldnt think of any good places that would do a proper job anymore. One detailer I went to messed up so bad, and another met halfway, but it wasnt what I wanted. After a few months, I decided to try and look for a detailer one last time. Thats when I heard there was auto detailing at CAR TOYS and after reading various positive comments and visuals I certainly had to try. At the Aurora location staff were attentive, vigilant, professional, and caring towards me. With a smidge of confidence I dropped my car off and in three days it was completed. They didnt just detail my car - they utilized multiple products and steps to ensure the vehicle was like new again. Hazes are gone, swirl marks are gone, paint is corrected, and everything looks shiny and amazing. I heard detailers spent one day applying two steps buffing out my car and they had done a very terrific job. I was super impressed with the results (third times the charm, right?) that I will definitely return and encourage all folks looking for auto detailing to check CAR TOYS out because these folks will not let you down and are very friendly.

Invoice #03031NSUJXGSold by #ES128065NOTESWeb PageDetailingTab = Interior Detailing, Price ListThere is no limitation *Price shown for small vehicle classificationUpcharges are excluded for interior packages, however are shown for exterior packages.The representative insisted there should be an up charge as shown on exterior packeges.I objected to the Bait and Swich per the above web page reference: no upcharge for other size vehicles.The Representative indicated I should take my business elsewhere.Car was promised the next day at 2:00 pm, but was told not to arrive before 8:30 pm.Customer Sevice = Poor, Not Sustainable Business StrategyDissappointed.

Always pushy but never helpful. Some prices may be lower than other places until you have to pay for ALL of the extras. You are better off going elsewhere!

Had a really great experience here. My car had been stolen and smoked in and the detailing job got all of the smoke smell out and it still is smelling fresh and clean. I appreciate their kind, caring, and friendly customer service.

Got a Groupon offer for interior detailing and had a good experience. Eric was extremely cooperative and got an appointment on the same day itself. Lawrence worked on my car and he did. great job with it. Would recommend checking them out.

Cobys the very best their is

These guys were very rude and should not be in customer service! I had a few questions about a alarm on my truck and the rudeness and general vibe of this place is salty. I went to Car toys lynnwood and they answered all my questions and were stoked on life!

Eric and Ryan provided a stellar customer experience. Scheduling, service and payment were a breeze. Get your work done here!

Actually, I was happy when I dropped of the car but want as happy when I picked it up... Poor re-installation or head unit and the car was not put back together with all the pieces (I found snaps in the car that should have been used to put the car back together)....

EDIT: review was updated to two stars. The store manager did help me get a subwoofer that works and fits in my car with little modification. But this should have happened yesterday. And the stereo still has not been tuned correctly. And the attitude when i came back to ask for a fix was still no more than a two star customer service. He tried to put words in my mouth telling me he thinks I was having buyers remource. I went to the lynnwood store after this experience and they were gracious and offered to look over the install and what was ordered to ensure I got a car toys quality install. Which I appreciate by the lynnwood team.I gave him the opportunity to build me a package, and walk out with it installed that day. Well, after being promised a 5-6 hour install, I was called after six hours asking if I still wanted my old speakers. I said yes. I was then given a story that I would be charged $125 to build custom frames to fit or use my old speakers instead. I said Okay, cut out the frame from the old speakers.I get a call two hours later, after the whole installation is done telling me the subwoofer wont fit.I was called and made aware my vehicle would be ready in 40 minutes, I came 1 hour later only to find my car still needed one more hour. This was their excuse to rack up installation charges.When I realized I had not received my invoice, I asked for that. And the manager on call (not Eric the manager who sold me the setup) proceeded to move numbers around and printed my invoice and then proceeded to give me a discounted refund for my subwoofer.When I looked at my invoice, they had charged me 2x the install listed on their website. And there were no discounts on any of the equipment.When I drove away, the sound is fuzzy, no better than the stock Toyota stereo. I will be filing consumer complaints with the attorney general, BBB, and find every possible way to get my old stereo back and installed and my money refunded.Do not work with car toys, and especially the so called manager Eric.

Were quoted an install window of 1-3 hours. When we arrived to pick the car up 6 hours later, it had not been touched. No calls with updates or a new time estimate were provided. This is our second experience of this nature with your shop. Unfortunately, twice burned. Wont be shopping at Car Toys any longer for future needs. Poor customer service, poor install on our previous experience. Disappointing.

WORST EXPERIENCE EVER! See images for full review.Joe, the manager is a smooth talker, but all talk no action. I do have to give props to the installer who took his time answer my questions and did his best to make us happy. But everyone else who helped us failed to do that. Disappointed in their false advertisement (image attached).

Eric and his team were consummate professionals. Ultimately, Erics confidence in Car Toys products, services, and warranty benefits in addition to his willingness to understand my needs and constraints were the difference between me not going to their competitor for less costs. Im bringing my 2nd car this afternoon for an upgrade as well.

Theyve worked on many of the cars weve owned over the years and are amazing. we had a small issue with a stereo they put in last year and brought the truck in today. They took the deck out, tested the wires and did a few hours of diagnosis, all at no cost, to make things right for me. I love this kind of customer service and continued commitment to customer success. This is the kind of service that wins long term fans and keeps customers loyal to them. I am bringing our new car to them to put in new systems. They deserve the business and am thankful that the relationships with their customers matter to them. Highly recommended. 10 year customer and still happy with their service. Thank you.

I went to car toys to buy a box which I did and the box that the sales associate suggested was to small. I asked if they would exchange it for a different box and he would not. I think its bad business and wouldnt shop there.

I loved my experience

These guys are top-notch. They made a little mistake on my installation and totally owned it. Went out of their way to make it right and better. (Saved me $300!) Customer service is above and beyond. Shout out to assistant manager Joseph and my boy Greg! We are their customers & theyre our shop!

Re-Installed everything professionally, haven’t had an issue since. Thank you for fixing my backyard install!

I had a great experience with the people working there when I got a stereo and backup camera installed. Everyone is very nice and extremely helpful. Very good people and service. Major shoutout to Nathaniel Gomez for being so helpful and nice with both selling the product, and showing me how to use it.

Good even though the touch screen quite working

Big store and lots to check out.. Staff was friendly.. But I didnt buy anything or have them install anything so cant give any advice in that area..

Had a new sound system installed in my Subaru wagon. This is the best sound system Ive ever experienced along with the shopping process. Nathaniel did excellent helping me pick out the best door speakers, sub, amp, and deck for high fidelity sound. The install was executed with quality with them even adding tweeter speakers, thanks Jordan! Im super stoked overall and would highly suggest this location to everyone! Thank you Car Toys!

Id say the staff has been friendly and attentive 40% of the time Ive been here when they have noticed me. More often they are busy chatting with each other. However, the time I did get good service I made a purchase and they installed it right away and it was done correctly.

Great customers service. Quick and fast service love my upgrade!

Efficient and friendly staff. Did a great job detailing my car.

First thing you notice when you come in. The people are so nice and make sure you get what you came for. I didnt have alot of upfront cash but I got financed for $1300+ bad credit and all. Im super excited because they beat the competition prices by far. Thank you guys. Im now a forever customer. You got me lol

Friendly customer service as well lowered price for labor and quality of materials. Well done !

They worked on my 07 sti Hawkeye, I gotta say the install crew did a great job taking care of my baby. The customer service was cool too. Gave me feed back and advice. I’ll definitely be coming back to get a few things done 🤙🏽

I planed to upgrade my audio system to KENWOOD or Pioneer models. The Professional young man in shoreline Car Toys store recommended KENWOOD for me after I explained my requirement. Although there was a small mistake and misunderstanding but they provided a competitive offer and handled it very well. The price there is the same as amazon but they provide free installation for some models. Good experience. Nice place to go if you are planning to upgrade your vehicle entertainment system. You can easily find what you need there because they provide all Top brands like jvc, pioneer, Sony, KENWOOD, alpine, Bose and more.

For months I have been told that they can’t perform the service because there is “no WiFi”

Good People. Honest work. Clean installations.

Did not have what I needed.

I had an appointment at the Aurora Car Toys on 06/07/2020 at 10 a.m.Apparently I was a minute or two early. My watch said 10:01 a.m.The door was open and the security gate pushed to the side. The first employee I encountered was polite and said give me a minute my computer isnt up yet. Okay. Some other guy hollered out Hey, were not open yet wait outside. If the customer service starts out bad its been my experience the whole appointment is a wash. I cancelled my appointment on the spot. In the grand scheme of things Aurora Car Toys loses the piddly amount of a dash cam and install. My time is important to me and I didnt make the drive to Car Toys just for a sightseeing trip. My takeaway was priceless and I will never visit another Car Toys location again.

Living in Seattle had a need to up grade to the newest car alarm to protect my vehicle. After getting my truck broken into and over $1000 lost in tools I realised the police will do nothing in assisting me or offer any kind of help. So car toys showed me the newest alarm that will send a notice to my phone anytime someone get near my truck. This is great!!! Not only will I be alerted but will see video of the ones attempting to break into my truck.

Wow back in the days this use to be my go to car toys, 1st big project install paid 25000,2nd install paid 22000 and referred people to this location when we could have went to the Tukwila car toys that is a 5 minutes drive from my house, instead I went to the Aurora car toys where I was comfortable with since I did lots of business with this location it has been around 5 years that Ive had bought anything from there, and went in to buy a alarm for my work truck and wanted to add horn honk to my alarm on my old 1996 Chevrolet pickup my appointment was Saturday at 10:00 and I dropped it off a day earlier Friday at 4:30 pm came back Saturday at closing time and alarm light not hooked up and no horn honk, so had to schedule to come back Thursday 12:00 and guess what alarm was completed at 7:00 pm almost a 20 hour install on my alarm, my truck sat all day to get my alarm light hooked up a they told me I should go to another location for horn honk because I started recording for YouTube review, THIS CARTOYS CUSTOMER SERVICE STINK MORE THAN HOOKERS ON AURORA DANCING IN THE HOT SUN.

This people are not looking for a good customer all they want is a money. They don’t even tell you the truth about what’s goin on on your car, all they want you from you is spend a money and go with terrible service the crazy part is they steal a pack of my face mask from back of my car so before you go to this location please think twice.