Kelly at Verizon, Talking Stick was absolutely fantastic. She walked me through the entire reset process to upgrade my phone. Very helpful and friendly! Thank you for your patience.

Best experience I’ve ever had at Verizon, thanks to Will. I will come back to this location for him specifically. Great customer service, quick, honest, extremely helpful and patient! Thank you Will!

My mom and I went into Verizon and met with Kelly. My mom needed a lot of guidance in purchasing a new phone and transferring over all of her information. Kelly was kind, patient, affable and caring. She went above and beyond as we had to leave my moms phone there because the process was taking a while. Kelly stayed late, called my mom to give her an update and was just spectacular!!!! Kelly is a gift to Verizon’s and to her customers. Thank you Kelly!!!

Amazing service! Adam and his staff go out of their way to make sure you get the right phone for your needs.

I want to warn you about Employee by the name of Will. I was so disappointed to know how sneaky this kid was. First off I told him I wanted to purchase new IPhone but did not want any extra coverage. He said okay. So I purchased iPhone, cover case, screen protector and box. My total was $187.00 I paid amount. After I paid Will put receipt in bag . I said I want to see receipt he was like I’m sorry but insurance was added but they won’t charge you. I stood there for a min and told him I told you I didn’t want insurance. Will said I -can’t take it off or it will mess up transaction but not to worry it won’t charge account. As I added up items I purchased there was two charges around $30 each. One for there assistance for setting up phone. Which they never set up my phone. And the other amount was for there warranty. I went back in the store asked him to explain these charges. Will said sorry that’s just what we charge there is no way out of that. I was very upset bc he never informed me of theses charges and charges for insurance coverage. I don’t understand, how an employee feels it’s okay, do add extra charges on some ones purchases with out the buyers consent! I was going to be charged MONTHLY for insurance I didn’t ask for and another 30$ I got charged for the water damage all this extra stuff, this employee added with out my consent !HORRIBLE customer service!

Went in frustrated with my brand new phone not working that I just got 2 weeks ago& Max Helped me & his customer service was EXCELLENT!! I Appreciate his willingness to not only solve issues but to make me feel totally satisfied with the experience! Thank you so much for your help Mr. Max

This store is full of scammers and employees that will not help you. I was quoted $1,400 for 2 trade ins, they took my phones and never applied it to my bill. It has been 5 months and they are claiming the phones were sent back but I am being charged full price for all new phones. I have paperwork and documentation of trade in and they will not assist in adjusting this. It took them 4 months and 5 phone calls to even submit paperwork to try and adjust. I’ve been a customer for 15 years and will not hesitate to cancel all phone lines if this is not fixed. Highly recommend against Verizon and this location.

Will and Adam took care of my matters kindly and QUICKLY. I love this location. I’ve only had great experiences here.

My wife and I had a myriad of concerns when transferring data from old to new phones. Kelly, Max and Adam we phenomenal in assisting us. They answered all of our questions and problem solved to make the transfer seamless. It was a pleasure. Learned new applications in the process as well. We are two very satisfied customers.

Alaina was absolutely amazing, very patient, knowledgeable, and kind. She was able to resolve my issue in a timely manner, and effectively! Great person and friendly associate! If I could give 20 stars I would in a heartbeat!

With my heart I urge you to stay away from this person. I went into this store with a locked out phone just needing it not reset to factory specs. I was misled by him to upgrade to a worse phone than he had convinced me into canceling my existing phone plan. Now I have been scrambling for two months and have exorbitant bills to pay cause of his dishonesty and care only to make a sale. All I had to do was pay $40 in insurance coverage to replace my old phone and got no assistance from this store. Please, please, stay away from this location and do not deal with this boy!!! Not a real Verizon store by the way just a authorized dealer, yes dealer, i said it kid...Peace out bro... No love lost indeed...✌☝️NThe worst experience and person I ever meet, check out that smug smile...😂It hurts my soul to even say this although if it helps someone else from being taken advantage of it is worthwhile.Please lord forgive me cause I feel like I have sinned against you with my harsh words.Amen🙏

Nick was awesome, yesterday I was on the phone for over 2hrs with Verizon reps. Horrible. In 5 to 6min he resolved my issue. Thank you. Again.

Im writing to commend one of your sales representatives, Jose Barraza. I had the pleasure of dealing with him at your Verizon Store at 8980 E. Indian Bend Road in Scottsdale, AZ, this past Tuesday.My wife, Patricia, had been there the day before, and was not happy with the service due to some confusion regarding optional phones, plans, and promo offers. Though she sent in an unfavorable review at the time, that all has changed when we both came back the next day and sat down with Jose.In the past, Ive always been the one to deal with these purchases, but Patricia decided to do this on her own. By going in together the next day, we were able to discuss the options with Jose. I have to say that he was extremely professional, patient, and spent nearly three hours with us, covering all the bases so we could make the right decision.In addition to Patricia getting the right phone and plan, I actually purchased a new phone as well, something I had not planned on doing at the present time. Working with Jose was a totally comfortable experience, and in the end, we felt extremely confident with our choice.Our sincere thanks and kudos to Jose, and we would be more than pleased to pass his name along to anyone thats looking for first-rate service.Yours truly,Gene

Save yourself the time and nightmare. DO NOT go here for your Verizon needs. We waited two hours one night to try to get our new phones, only for them to tell us their internet was down 20 minutes before they closed, and we had to come back the next day. The next day we waited about 3 hours again total. The person disappeared into the back for about 45 minutes (after helping us and telling us that the phones would be done downloading in 30 minutes). We never saw that guy who originally helped us again, and someone else had to take over helping us. Overall we waisted over 5 hours and two days of our time. Now when I log onto my Verizon the bill is $200 overpriced and they messed up our account. So I have to go back to another Verizon store and waist more time! DO NOT go to this store. You will regret it.

Max was great! He helped me reset my pin and upgrade, I am very pleased with the service I received.

Alaina was excellent representative! Took time to explain everything to me, and I am very happy!

Brittany was so helpful in helping me move from my prepaid account and get a new phone. Will definitely be coming back to see her!

Alaina was INCREDIBLE!!! Very intelligent, professional AND FAST!!! I usually dread getting a new phone and this experience was impeccable!!! Highly recommend!

Max was super helpful! Thank you guys for having great staff!

Big mistake. I thought this was a Verizon Store. My old phone was dying, I was stressed and super tired. Sales guy did not adequately explain what I was being charged for, my contacts did not all transfer, was signed up for a protection plan that showed up on my bill. Took some digging and several phone calls to figure out what happened. My fault for not asking more questions, and for more detailed answers to the questions I did ask, and not paying attention to authorized dealer. Expensive lesson learned. 😕

Young lady whats cordial, knowledgeable and solve my problem within 15 minutes

Brittany helped me and she was amazing! I switched from Sprint to Verizon, and it was a breeze, I should’ve done it years ago. She was so helpful, informative and gave me a great deal. The store it’s self is very clean, modern and spacious. I definitely recommend!

Upgraded an older phone with max, easiest upgrade Ive had. 5 stars.

Replaced an older phone. Was helped by Max. Very helpful and knowledgeable. Made the exchange a breeze. Also, noticed him helping other customers .. same friendly helpful style. Keep it up.

Brittney was super great! Made transition easy and I can understand everything about my new phone! Kudos Brittney!

Ask for Duy! Amazing guy, very professional and knowledgable! He is also very patient with explaining the phone’s features. Overall, 5* experience.

I went to this store to purchase a new phone. Juni helped me and really gave me valuable information about the phone choices which resulted in me choosing the best phone for my needs. He took the time to explain everything and was very responsive to my questions. He went the extra mile to address any concerns I had and was very gracious when I called him back later to firm up some details. I can tell that he really cares about his customers.

Richard rocks!He spent so much time to save my new phone!Whatever you pay him it’s not enough!Richard should receive battle pay after being w/me!Thank you Verizon for having such brilliant & skilled technicians!

Love this place. Definitely my go to Verizon store for when Im in town.

Tommy was a tremendous help to me. Fantastic service.

Brittney was super helpful and did a great job transferring our family of 5 from Sprint to Verizon. Super friendly and walked us through all of the proper steps in order for a smooth transition.

Tommy was a great customer service representative. He was very helpful and patient in helping myself and my mother get her a new phone. He was happy to help and answered all my moms questions.

Great service, knowable staff...

Tommy was amazing and so helpful and friendly. Ask for him you won’t be sorry. Thank for all your help given with kindness.

Brittany was sooooo helpful!!! Takes a girl...fixed All my problems...you are lucky to have her!

Definitely one of the easiest upgrades Ive had! max was able transfer everything to my new phone and was nice enough to do it all while I was shopping at target next door! easy and fast.

Great service! Thank you very much! Brittany was the best!

Went in to get myself setup with a new phone and plan for my business, Brittany was super nice and helpful with the entire process and she even helped me save money where I didn’t even know I could! I will definitely be back for my next phone here when that time may be.

Brittany was excellent!! Very professional, great customer service. Thank you!!

I came into upgrade my old phone and was pleasantly surprised at how easy and painless it was! Max helped me pick out the right phone and really took his time listening to what I needed before recommending the Samsung a01, Im very happy with the phone and the service. 10/10

This is my go to Verizon store! The staff is always friendly and very helpful. I’ve been coming to this location for about a year now, max helped me most recently and he was able to transfer all my info to my new phone and I even got a credit for my old phone! Definitely 5 starts

I was on the fence about trying another provider and after I left the pavilions location with Brittany Wenzel I will never leave as long as she is around! Answered all of my questions, got me a great deal on a tablet, super friendly and helped me understand my bill. Truly 5 stars!! ⭐⭐⭐⭐⭐

As always, great customer service every time I visit a Verizon store. This location has friendly, knowledgeable employees. Thanks for the great experience.

Brittney was awesome. Patience working with seniors. Able to handle a tremendous amount at same time.

Max did a great job upgrading my phone, Very knowledgeable and very patient. I had a lot of question with this being my first smartphone, but I found it very easy to use once max explained it to me. Great customer service as always.

Tommy was a fabulous customer service man who helped us with All of our needs . He should get the Employee of the year award

I always have the best experience when walking into this store!! Brittany is such a friendly person and always makes me feel welcomed whether its just paying a bill, fixing my phone or getting a new phone! Grateful for the service I receive from the staff at this store !!

Jon B was amazing! He helped me with ordering a new phone for my mom and then transferring all the information. He is VERY knowledgeable and professional! I will definitely be back to buy another phone and any other service needed! Thank you Jon B! I hope you stay at this store for a long time!

Great experience! Definitely the easiest upgrade Ive done. Max did a great job solving my problem and upgrading my new phone.

I walked in here with my boyfriend to get a new phone and we were the only people in the store. After waiting a few minutes, an employee came from the back room eating with his mask down, and asked us to sit and wait while he finished up with another customer. He was on Facebook on the computer, and there wasn’t any other customers in the store. We stood there and waited about 5 minutes, until we got mad and left. Don’t think he even cared. He stood there on Facebook with his mask off making us wait when there was literally no one in there. Thank god there’s a T-Mobile next door!!!!!

Brittany was helpful and knowledgable. She made the process easy and stress free for me. Great customer service!

I dealt with Duy and he was awesome-knowledgeable and friendly. He assisted me, immediately recognized the problem and fixed it within minutes.

Brittany was the most patient and knowledgeable with helping us. I would drive here every time I needed any help with my phone Couldn’t ask for a better experience 5 star all the way! ⭐️

I walked into the store having a pretty good idea of what I wanted. The staff was terrific. Jon B sat down with me and explained everything I needed to know about what I was buying. There was no indication of a hurry, and he patiently answered every question I had.And there were a lot! Great place to go. I’d go there again, for sure

Amazing service. Duy helped setup my phone and this was easily the experience I’ve had buying a phone. Would recommend this location!

The most EXCELLENT customer service!! Max is terrific, he has helped me with numerous problems and is always happy to do so. Highly recommended!!!

Jon was amazing. I was very upset about my phone and he was calm cool and collected and got the job done quickly. I would highly recommend him.

Great service! Hector made it quick and easy for me to get a new phone

Awesome service. Juni and Max are “the man.”

I came in last week for a small issue I was having with my phone. It was a bit busy but I was assured that a representative would be with me momentarily. I waited about 15 minutes and a representative named Duy helped me out. We spent about 30-45 minutes together and he fixed my issue and showed me what to do if this problem happens again. I was very pleased with his service, when I’ve come in the past to this location some representatives just fix the problem and move on. Duy took his time with helping me and I can me be very bad with technology at times, but he sat there and showed me how to fix many other minor annoyances I was having. Thank you, for the great service and I will be sure to come back!

The most knowledgeable and professional Verizon I have been in. Brittany is absolutely amazing and handled my changes and upgrade within a very short period. If you are looking for direction, professionalism and expertise, look no further. Thank you for making my shopping experience such a pleasant and positive trip.

We are left standing at the front door, only 3 customers and they have one person. For what I pay these people every month, I would expect more than one person even with Covid protocol.

So impressed with our experience at this location. Jenn was so patient and went above and beyond to answer our questions, save us money and help us make informed choices. We are from out of state and have limited choices when it comes to the Verizon stores that will help us manage our account. It is an understatement to say we have had some negative experiences. This is by far the best experience we have had with any Verizon retailer so far. We could not be happier! Thank you, Jenn!!

I recently purchased a new IPhone from Jon and Jaimie. Service was impeccable and their knowledge was outstanding. They were also totally accessible for follow up questions and infinitely patient.

Tom helped me update my plan..,.very professional !ancourteous

Do NOT trade in your old iPhone 7/8 for a new iPhone 11. They accepted my iPhone 7 trade in valued at $300 and NEVER credited me the amount on my monthly payments. Just a marketing strategy to attract customers by up selling their old iPhones trade in value and locking them in with plans. It’s been 5 MONTHS and this issue is still not resolved. They keep saying we’re working on it and the lady who handled my transactions claims that she left her job and is pregnant etc.Verizon, is this how you handle your customers? Doesn’t feel a first world country by ripping off people without realising the fact you should treat you customers with honesty. Yesterday they said we will credit $150 to your account in 1-2 days after admitting their mistake and NOT the whole amount of $300. They said we will process the next $150 NEXT YEAR.Should’ve STAYED with AT&T.AVOID this Authorized RESELLER for Verizon.

Not very good experience. Get ready for paying extra charges like $10 for sim and around $30 for phone (Installation charges). I would prefer to visit corporate store instead of this store. I dont recommend this store at all

Always courtesy n polite

My favorite Verizon! They always help me with everything I need and are always very knowledgeable about the products they carry in store.

Brittany was very helpful with getting my new phone I loved how patient she was and how fast she was with setting everything up

Max was the sales technician as my experience was one that far exceeded expectations. He stayed nearly 45 minutes after the store closed. Great knowledge and professional.

Well experience staff took care of my new iPhone 11 easily.

Jordan was amazing at what he did. I will be back because of him .

Jen was amazing and super personable! She helped me get all set up with my new phone and iPad with no fuss. She patiently answered any of my questions.

Very rude and unprofessional representative here I will never go there again...

Hector hooked me up. Best experience I have had dealing with mobile phone company.

That was hands down the best retail service experience Ive ever had in my entire life. David T was so thorough and meticulous with making sure my plan was in tip top shape and just the way I wanted it. He answered all my questions so clearly and I never once felt rushed. I came in the store in an okay mood ready to buy a new phone and left with a huge smile on my face. I expected the phone switch to be a huge hassle like it always is but because of David, it was 100% hassle free and in fact, I actually enjoyed the experience. Good conversations and great environment as well with the other associates. Thanks x a million, David!! You are a true professional, a great people person, and truly amazing at what you do!

I showed up at Indian Bend store today frustrated with my phone over the last 48 hrs. 50 minutes later one of your staff members Adam had me smiling and thankful I joined Verizon in 1985. Thank you for your great service, Freeman Theriault.

Jon B. Was fantastic. Superb knowledge, patience and kindness; I will ask for his service drom now on.

I had a most unexpectedly wonderful experience at this particular store. I took my elderly mother to buy her first smart phone (she does not have a computer). I basically knew what we were looking for and when I was ready a young man named Levi assisted us. He was the most considerate, patient, respectful salesperson I think I have ever met. He was very good explaining things to my mom and telling her what her new phone, accessories and plan would cost. He was extremely helpful to see that she got the best price he could get her with any available discounts. I am very grateful to Levi and the Digitell Verizon store for their help.

One employee, terribly long wait, cant do anything since it isnt a corporate store

I made the switch from T-mobile to Verizon yesterday. John walked me through the whole process. I was there for a while and enjoyed the whole staff. Their personalities made the time go by fast. I will probably be adding another line to my account and will make sure John is there when I come in. Thank you. Liking my new Pixel.

So impressed with integrity of the salesman, Curtis. We had very limited time to shop and he made it all happen without compromising good service and thorough information. He cared about getting us out the door on time just as much as we did, and that kind of customer service is hard to come by these days. In a matter of a half hour, we walked out the door with our new phone, new case, phone bill paid, and line of service activated. I would shop here again in a heartbeat!

Brittany gave me a lot of thorough info and was extremely helpful.

Brittany was super helpful! Awesome store.

One of most helpful and efficient Verizon stores Ive been in! We came in to upgrade one of our phones, and CJ helped us right away. In the past, upgrading feels like the longest process and that theyre trying to continually up sell us. But with CJ, he was so fast and even helped us decrease our monthly bill. Great experience!

This has been the best store in Scottsdale very helpful especially Jaime he is the best. Carolyn Vasquez.

Came into the store this evening. I was a little upset upon purchasing my iPhone 8 at Costco. The sales rep sold me the phone and would. Or help me transfer everything from my old phone to my new phone. John was awesome! He checked me in and immediately went to work transferring my information. He also had to help a couple other customers in the process. Once my phone was completed he informed me that my sons phone was close to an early upgrade and it would be a nice gift for Christmas, I decided to take advantage of the offer and upgrade my sons phone for Christmas. Again John did an awesome job! Will recommend to all my friends!

The man who helped us was nice enough, but he lied about everything he was doing with regards for our services. First, he told us wed be able to upgrade our Samsung Galaxys after the first year [which isnt true - that apparently only applies to iPhones. We wouldnt have gone with Samsung if wed known this]. Then he told us he was applying a special discount to our service, and wed see a large charge for the first month, then after that, our monthly bill would be X [that didnt happen - we had a large bill the first month, as hed said, and every month after that was not the amount he had quoted us]. He told me he was getting rid of one of the add-ons Id had on a previous account [also didnt happen - I took over the account and now see Verizon has been charging us for the add-on he said hed gotten rid of for us a year ago]. Very disappointed about the lies.But I will say, I had told him to only transfer over a certain amount of messages and information from my old phone, because otherwise the transfer would have taken 12 hours. When I got home and realized I had lost very important messages that I needed, I took my phone back, and he did everything he could to try to get the messages back. He wasnt able to, but he did work very hard to get them back.

Every interaction takes too long. From the wait time to the time with the reps. The good news is that the reps are knowledgeable, but their computer and inventory system needs work.

Adam is so helpful!!!!

Jenn was excellent to work with, great customer service and was quick in getting me in and out of the store with exactly what I wanted. Will definitely be back there.

Martin was so patient with us and got us in and out as quickly as possible! I really appreciated his work ethic. He even managed to sell us on the new 8 Plus instead of the 8!Shout out to Martin and this Verizon location.

Wow! Very impressed! I went in wanting to upgrade my phone. Expecting to be there for an hour. I was done in 20 minutes. Curtis helped me back up my old phone, activate, and update the new one. He was super fast, nice, and helpful! Highly recommend!

I purchased an iPhone 11 and a new iPad. Jenn, the customer service representative showed me all the features and made sure I understood everything. No she was really terrific and would re her to anyone purchasing any equipment.

Lady with blonde hair and black roots was a bit snobbish and unhelpful. Probably wont be going back anytime soon

Had a wonderful experience with David in the store today. I am not technologically inclined and David was very patient with me and answered all of my questions. He transferred data from my old IPhone to the new one and explained each process.

Hi my name is Carolyn Rothfus I was just in your Verizon store in Scottsdale Arizona on Indian Bend Road and had a young lady by the name of Jennifer help my husband and I with our phones we couldn’t have had better service as she was wonderful she talk to through so many things and showed us so many things we learned a lot a lot more than we have learned any other time she was just a wonderful pleasant young lady to work with thank you

Jon B. was my service rep and he did a great job getting me set up with my new phone

Jon B to helped me select a new Iphone after my IPhone 7 locked up after an update was applied. I selected an Iphone XR. He was very knowledge about the phone and all of it features. I also had Jon transfer my data, contact, photos, etc.. I would highly recommend this store. I have use this store for the last 7 year. I have always received excellent service.