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Royal Enfield of Albany New York
99 Cordell Rd, Schenectady, NY 12304, United States
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Royal Enfield of Albany New York

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Kj
Review №1

Best prices & Square Deals on any motorcycle you will find in NY State! Simply the best customer service I have ever experienced! From the first email to the keys in my hand, they were the easiest, honest, and truly delightful to work with. They arranged delivered the bike down to me in NYC. Sean & Ellis are a delight to know and do business with. Would recommend them to anyone. Theyre in it to get people riding motorcycles and earn a little side hustle money while doing it, which you got to respect. This is the place to go for the best deals & service period.

da
Review №2

Great work on our bike would definitely reccomend scott does great work

br
Review №3

Easy to talk to. Best Bike mechanic of all time...see Scott

Ly
Review №4

Professionalism all the way; super awesome people to deal with! Highly recommend.

We
Review №5

Great people. They help fix my bike and easy to work with and I drove all the way from md for them to work on it.

Mi
Review №6

My friend purchased a slightly used Royal Enfield Himalayan with a new motor. The staff was extremely helpful, friendly, and most importantly ... they were very competent. The bike handles extremely well on the road and through downpours and standing water. He is very pleased, albeit very wet.

An
Review №7

I had heard about Royal Enfield through following a YouTuber who has traveled the world on one without much trouble. I reached out and Ellis wrote back to me and gave me all the information I asked for and then some. Throughout my curiosity stage and well before I had set my mind on buying my Continental 650 Ellis was never pushy and was always quick to respond to my inquiries. Then came the day I picked it up and rode it home. The process in the office was quick and stress free, and my bike was ready for me by the time I arrived. Keep in mind I rolled up right at the scheduled time. This was my first brand new bike and I dont think I could have picked a better place to get it.

Fr
Review №8

The service was awesome

je
Review №9

I love the Himalayan.. The staff was very friendly and made you feel as if your welcome into a family of riders

Ch
Review №10

First time buying a bike, Ellis was very patient and helped streamline the whole process. I wouldn’t recommend another dealership. Great business, great people. 10/10

St
Review №11

Great service great prices

Ro
Review №12

One of the best places Ive ever been theyre all a bunch of great guys you got to buy from Shawn and dave

Na
Review №13

In June of 2019, I purchased the RE 2019 Himalayan from Royal Enfield located in Schenectady, inside of Precision Automotive. I worked with Ellis who was very pleasant at the beginning process of purchase.In July, I brought my bike in for its first service and returned to a $342.12 bill (see 1st photo of service breakdown). It was a shocking price tag since my boyfriend pays only ~$120 for his services (he’s had multiple motorcycles) but I paid it anyway. Before leaving I spoke to the mechanic (can’t remember his name) that worked on my bike who told me I have a misalignment on the front forks and it’s probably from dropping my bike (I’m a new rider and did drop my bike a few times by the time of the service). He mansplained a few things they did on the bike, which made me feel unpleasant. He then said that he can show me how to straighten out my forks because he didn’t do it, or the tires will have abnormal wear, to which I said no and discussed with my boyfriend. So the mechanic let me go with the misalignment, WHICH HE KNEW ABOUT!When I got home I called every Royal Enfield dealership in NY, PA, NJ, CT, VT, and MA to ask how much every dealership charges for the 1st inspection. To my surprise each of the dealership said it is a 1-1.5 hour job that costs at max $200, even with shops that charge $120/hour. I felt SO ripped off!! I called and spoke to Ellis to ask to speak to the manager of the shop in regards to the bill. Our last conversation was July 19, 2019. Haven’t received a phone call from anyone since then.During the winter I’ve starting to look into servicing of the bike using the periodical maintenance portion of the manual and how they’re performed. Ended up watching a video that included the inspection and adjustment of the steering head bearing and the way to get to the bearing is to REMOVE THE FRONT FORKS, remove the bearing for inspection, and set it all back in. Now….go back and read that 2nd paragraph where I said that the forks are left misaligned. How would one have done the inspection and adjustment of the steering head bearings if he didn’t do the straightening out? Because of this I started thoroughly looking into the periodical maintenance schedule versus what was done. See the 2nd photo for comparison. I’m not sure if the fuel filter was cleaned (#10 service in manual), if the fuel pipe/line was inspected (#21 in manual), if the wiring harness was inspected (#38), if the starter motor and starter relay connections were inspected (#39). And how can I know? I was already frustrated by this dealership not wanting anything to do with me after I question a bill, but this really crosses the line. To add to this they never sent me the motorcycle cover that was in the promo when you purchase the Himalayan. Their communication skills STINK.I’d rather ride my bike to a different state for service at this point, hell, I can probably ship it to India and it’ll be cheaper than going to Royal Enfield of Schenectady.*REALLY* reconsider doing business with this location of Royal Enfield, mainly because it’s connected and associated to the Precision Automotive shop.

Ja
Review №14

I just visited it looks pretty good but Im not in to bikes

pe
Review №15

Dave and Ellis were really great to see... Im going to go back and ride the Himalayan when I get my license...and buy one!

Sa
Review №16

A small Royal Enfield dealership located in the same building with an auto repair shop. Very friendly a knowledgeable staff with a great selection of bikes. A little hard to notice from the road.

tj
Review №17

Really nice motorcycles I love that they have a kick starter and electric start.

jo
Review №18

Im 70 years old and own a RE 650, Yamaha FZ10 and a Suzuki DR650 geared for dirt riding. Still an avid bike rider. Been riding since 1965 and experienced many motorcycle dealers and owned a custom bike shop (Performance Cycle) years ago. Royal Enfield of Albany which is almost a 4 hour round trip from my home in Ulster County but its worth the trip. They are friendly, knowledgeable and thorough. Over my 55 years of riding and owned many bikes Royal Enfield of Albany NY is by far the best dealership I ever encountered.

Information
22 Photos
18 Comments
4.6 Rating
  • Address:99 Cordell Rd, Schenectady, NY 12304, United States
  • Site:http://royalenfieldalbanyny.com/
  • Phone:+1 518-708-6700
Categories
  • Motorcycle dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
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