I was very pleased with the great customer service I received from Adam Crews. He was not only personable, fast, and efficient, but he also took the time, while my car was being serviced, to answer my questions and explain to me in detail the info I was looking for. I am very grateful for his time, efforts, knowledge, and patience in providing me with this valuable information. It was exactly what I needed in order to have direction in determining which BMW year would be best for me to search for based on the criteria I desired. I feel Adam deserves recognition for a job well done! I am sure he has received recognition multiple times, but I believe no one can get too many compliments from a satisfied customer. Adam is definitely a great asset to Patrick BMW! Please note....I have also been very pleased with the great customer service Matt Page has consistently provided me over the past years as well!

Coming up on 2 years as a first time bmw car owner and always impressed with excellent customer service and transparency from routine vehicle servicing, repairs, and costs. Earlier this year I damaged front bumper, took it in and Blake explained several options for me at various price levels. Before proceeding i took it to a long time body shop I had used previously they were unable to come close to BMW quote.IMO honesty and transparency are at the core of good customer service. All 5 for Patrick BMW

Matt Page was excellent. He was quick to help, get me in and get set up with a rental vehicle. He was informative and easy to work with which is so appreciated. I’ve kept Matt’s number because I would like to be able to communicate with him if another situation arises. Thanks to Matt for great service.

Very good customer service. Staff were very friendly and supportive. Amber T and Matt Page were very helpful. Matt kept me informed the whole time about what happening with my car and they fixed the issue on time. Love their customer service and their sales service. So glad to got car from Patrick BMW in Schaumburg.

Blake and Matt and all of the service advisors at Patrick and the technicians have always done a great and a professional job with my vehicles. A first class team.

Adam Crews did a great job communicating what needed to be done, explaining why I needed the work and arranging a convenient time to bring in the car. A loaner was provided as well so my wife didn’t have to tag along. Exceptional advice on how to take care of the car in the future as well as a deep knowledge of the cars BMW is selling now. Always a pleasure.

Blake Cotton is our service advisor and has always done a great job in taking care of my wife’s and my cars. He gets the necessary work done quickly and communicates exactly what the problems are and gets them fixed. We have been leasing our cars from Sal Sapienza for years and like having no repair worries and getting mew cars every 3 years. Sal is the only automobile sales professional I have ever returned to car after car in my lifetime. He makes the process easy and fair. Blake always secures a loaner if the service needs time and takes great care of us during our lease time.

Simply amazing, especially Adam Crews! Things happen, cars have problems, unfortunately even brand new ones. It’s not the dealership’s fault, they didn’t build it, it just happens. However how a problem is handled IS in the dealership’s control. Well, we have purchased/leased about 16 cars so far from other places. I must say Patrick BMW has surpassed them all. They were determined to find, fix, and make sure the problem didn’t return. Adam kept me informed throughout the process with text messages on the status of repairs. Always professional! Thanks Adam for living up to the Patrick Promise.

While everyone at Patrick BMW Service is excellent, I was privileged to have Adam Crews be my service coordinator. He is a professional that kept in communication with me before, during and after the service. He and his staff were able to return my car earlier than expected, under expected cost, and with no hassle. I would strongly recommend Patrick BMW and especially Adam Crews.

I’ve been acquainted with Patrick BMW for the past 5 years and overall I’ve been impressed with how friendly and welcoming everyone in the dealership is. Recently I’ve had work done to my BMW and I dealt with Blake Cotton and Matt Page. What impressed me about both Blake and Matt is that they worked as a team making sure that I was taken care of and it was clear to me that they were going the “extra mile”for me. As a result, Blake and Matt’s attention to me, the customer, is what will ultimately builds a trust to keep me coming back to Patrick BMW.Thank you,Matthew Duncan

Adam Crews did an amazing job from estimate through repair. Patrick BMW were the only company that was honest in their estimate out of the 4 I visited and their timeline for repairs was precise and accurate. The work was done gratefully. I am so appreciative of their hard work and integrity.

Thank you so much for helping me out with my car. The honesty and professionalism from all the staff was great. Thank you Matt in services for honestly teaching more about my car in the time we spent together than I’ve ever could have imagined. I will definitely be doing business with you and your team in the future!

I have been going to Patrick BMW with all service needs for my x5. Matthew Page has been my service advisor since day one. Very knowledgeable and helpful. Must visit place for all your Ultimate Driving Machine service needs. No disappointments always a Great Experience.Highly Recommended.

Great service. Vacuumed car inside. Greatly appreciated. My advisor is an honest individual. That I really appreciate. He listens and then advises. 👍👍

Ive been working with Josh from service and he is great! Every time I go there he is very professional and is always polite. He always makes sure, if my car is going to be there for a long time, I have a loaner so I dont have to wait. I highly recommend BMW in Schaumburg for your car servicing needs.

If you want to feel like you and your car are being taken care of come see Matt P. In service. He did a great job. Was nice, efficient and handled everything with class. I have an older 2013 328xi that needed a few pricy repairs, he contacted my extended warranty and handled everything. Overall Matt has been the best service advisor I’ve worked with and I would definitely recommend him and the Patrick team to take care of all your bmw needs

Matt Page and the team at Patrick BMW have been my familys go-to for work on our BMWs for many years. They do it right the first time. If you own a BMW there is no better option for service and if you get lucky youll get to work with Matt too.

I had my vehicle serviced at Patrick BMW. The service was simply great and the representative, Adam is awesome who took care of my vehicle and kept me in the loop with all the updates on my vehicle.

Great service and prices. My service advisor Josh was very helpful and attentive to all my issues with the car. I recommend him for your service needs.

Matt is my service advisor- simply the BEST- ensures everything is done right every time.

I’ve been a customer of Patrick BMW for about 7 years. My service Specislist is Blake Cotton who is absolutely amazing!!! He always remembers me, takes my concerns seriously and goes above and beyond to make sure everything goes according to plan; no surprises. I can’t tell you how important it is to me to be able to call Blake directly whether I have a question or want to schedule service. He’s straight forward and honest and dependable. I highly recommend.

Serviced my vehicle at Patrick bmw with My service advisor Josh Paez. Josh is very friendly and helpful. He explains everything and is always very professional. Josh makes sure to have car serviced and repaired in a timely manner and gets my vehicle back to me quickly. I have serviced my vehicle at other bmw dealers in the past but Josh’s Customer service keeps me coming back to Patrick because Josh really cares about your vehicle and your time. Highly recommend servicing your vehicle at Patrick bmw.

Josh in the service department was friendly and took great care of me and is a pleasure to deal with. I will service my cars with him from now on and refer friends and family. Highly recommend Josh @patrick Bmw

As usual, I received the most helpful service from Adam Crews when I needed to address a problematic battery. Adam took immediate action for a short term fix to get me going and set the long term fix in motion. Due to the terrible Chicago weather that resulted in many battery failures, the supply of batteries was severely depleted and had to be replenished. So late yesterday I received a call that batteries had arrived so I made the appointment for this morning and all taken care of within 90 minutes. Adam, who has always been my primary service contact, once again came to the rescue.

Matthew Page the service advisor was superb and efficientExplained details of repairs very wellDid a thorough diagnostics to the smallest detailSafety quality in the BMW wayCar is running smoothly as good as new

I have a great experience once I did maintenance, Matt Page shows his professional service to his customer.

Had a good experience with Fred Kempke as its my first service at Patrick. He is very friendly, helpful and knowledgeable.

Adam Crews, the service advisor is my go-to guy. He is very knowledgeable, professional and always has a great attitude. Thanks Adam!

Ask for Josh! He’s amazing, one of the most helpful people you can find!!

Adam Crews is the guy! Great service and super knowledgeable about my car. I drive right past another BMW dealership to come to Patrick bc they care more.

I worked with Matt Page and Elmir Karajic. Great guys who will get the job done right and with perfect quality. Everything about this dealership is quality. The inventory is always clean and the showroom floor is picture perfect. The employees are very friendly and will help you get what you’re looking for.

Always so professional and their advice is reliable and insightful

Blake and Matt both helped me this past week with my 320i. Blake is typically my service advisor (I purchased my car in June 2019), however Blake was off the day I dropped my car so Matt walked me through everything that was going to be done (windshield crack, brakes and navigation update). When I came to pickup my car Blake assisted me and went over all the service that was performed. I always have a positive experience with service and I always feel informed. I trust Blake’s knowledge, experience and honesty; working with Matt was just as positive.I always schedule a loaner when I make my appointment (even pre-covid). Roman sets up my loaner; Roman is personable, knowledgeable of the fleet available and is super thorough when we check the loaner before I leave the dealership. I’ve never been in a loaner I didn’t feel comfortable driving.From buying (with Sal Sapienza - I wouldn’t buy a car from anyone else) to service to borrowing a loaner my experience is always beyond wonderful. These gentlemen are all knowledgeable, honest and fair. Thank you Matt, Blake, Roman & Sal!@ Patrick BMW - The dealership should feel proud and lucky to have such a well rounded professional team. Please give these gentlemen a round of applause as they are solely responsible for making me one very happy & loyal customer. If the management team would like additional feedback please do not hesitate to reach out.

Extremely knowledgeable, detailed explanation of work needed done prior to repair

We get exceptional service at Pattick BMW at Schaumburgh, IL. Josh Paez is such a friendly, experienced and helpful service adviser that we seek him out for making our service appointments and checking us in. He is very good at explaining in terms we can understand what services are needed and gives us fair warning of what needs to be monitored and what things can be safely deferred. We are very happy on all counts. I couldnt have had a better experience. BIG thanks to Josh Paez. Highly recommend him and the dealership!!!

Matt Page always goes above and beyond to give me the best service possible. I wouldnt go anywhere else!

Always receive exceptional service from Josh and the staff at Patricks BMW. Josh, has always provided quality service. Very professional.

Great experience Rosa, Blake and Andrew area the best

Just serviced my BMW and the service team was quick, efficient and friendly. I would definitely recommend!

Excellent quality and timely service. Thank you

Loved, very friendly place

Adam Crews at Patrick BMW gave excellent service!

Adam Crews