In a time when customer service is nearly non-existent, it was such a pleasant surprise to deal with Joshua at the Pelican Plaza Verizon store. I brought a friend who recently lost her husband, & is extremely technically challenged. We got the account in her name, & are in the process of ditching her old phone for an iPhone. With a store full of customers, Josh was patient, helpful, considerate, & made a difficult time much more bearable. This guy needs a raise! 👏

Joshua was excellent help for a billing change for me. He helped my friend with a screen protector and he helped my other friend with information on a new phone. He was courteous and professional. We all appreciated his helpfulness and highly recommend asking for Joshua.

Wow! This store has exceptional customer service. Joshua... You are amazing. Thank you for getting our business account setup. We left T- Mobile after 12 years and we are so grateful to have this type of experience with Verizon. Both Joshua and Jeremie are the go to cell phone guys of Sarasota. In an iphone person but happy that I had someone who was knowledgeable about their products and services. We love our new LG Cup dual screen phones.

I was having an issue with my phone. Only one rep in the store already working with three customers. He apologized for the wait and assured me he would be with me ASAP. He confirmed my settings were correct, that our account was in good standing. He then connected me via landline to Verizon Customer Service, who had to do a few tricks to fix the problem. The best service I could ask an overwhelmed agent to provide.

Great help with our problem. Issue resolved fairly quickly and friendly service.

Best customer service I have EVER experienced at a Verizon store. Josh is friendly, knowledgeable, personable, and provided me with useful information while switching my phone over to the new model. A pleasure from start to finish! I later had a billing issue that was not being resolved by calling the 800 number, but the store manager, Cole, went above and beyond by contacting customer service on my behalf, then calling me back to let me know the issue was addressed. I am one happy - and loyal - customer.

Josh has terrific customer service at this GoWireless (Verizon) Store, He has helped me with several of my needs, new products and just all around regular verizon service. Kudos to him for taking care of business! Highly recommend using this store with these awesome peeps, Cole (the store manager) was equally helpful this past week. They go above and beyond...rare find these days.

Josh was OUTSTANDING! My husband and I went in last night with our one and a half year old son. We were upgrading phones and transferring data and getting some accessories so it took a little bit. We were one of the last customers and our son was getting antsy. Josh turned on Disney+ for him and Mickey Mouse Clubhouse was on soon after which kept our sons attention and allowed us to get everything done quickly. Josh was knowledgeable and very friendly. I actually asked where I should write the review because I wanted to let everyone know that this store has great employees who will go above and beyond! We are happy with our purchase and our visit!

I recently had a wonderful experience with Josh at the Verizon store, he was very helpful very friendly! Keep up the good work Josh you’ll go far in life!

Joshua gave my husband and myself the best service EVER!!!! We were in the shop two different times to purchase new phones and an iPad. Both times Joshua made us feel welcome and spent hours explaining everything to us. You have a wonderful wireless associate in Joshua. Explaining everything we needed to know and more. Joshua has such patience and passion for his job, he is a keeper. Joshua deserves a very good bonus for working with us.

Wanted to return a WiFi charger or exchange it for one that works. Only one person working and people were waiting in line to get service on their phones. When I was asked what I needed help with I explained the problem with the charger and wanted to exchange it for the mworks one. The young lady working said she couldn’t do returns and the other service person who could hadn’t shown up for work that morning. This was the first time I’ve ever returned an item. She apologized for the inconvenience.I have always done business at this store and rated the workers highly but I was very disappointed with the management not having enough workers nor workers not qualified to do all the service requirements. Since this worker was unable to do all transactions because of her short employment time another employee should have been called in to help her.Poor customer service by management

Left for lunch,with no return time. Several people upset at the door! Saturday afternoon of all things.

Every time we have gone to this store, Jeremie and Josh have been extremely friendly and accommodating. Being in our 70s, we have had many questions regarding our phones and they have come through for us. We switched to this store because we were not treated very well at the store on Tamiami and Laurel in Nokomis, Fl. We so appreciate Jeremie and Josh.

Jason was so patient & helpful. Explained what needed to be done to get my phone set up.

Jeremie was the best!! He spent time setting up my new phone and explaining its performances! So patient and thorough. Thanks Jeremie, for all your help!!!

Jeremie was VERY helpful and complete. He took his time and explained product details and gave us options. He was very knowledgeable and helped with our specific questions. Our phone set ups were complete and he offered follow-up whenever needed. Great location, great service!

Caitlin and Frankie were very knowledgeable and helpful. I chose this location because of their outstanding rating. It is well deserved. Great job guys. I will recommend both of you to all of my friends. The new Samsung is awesome and the deal was excellent. Keep up the great work.

Caitlin and Frankie were phenomenal!! This is the Verizon to go to for all your needs! They set up and explained everything so well. Caitlin made me feel at home with plenty of laughter and patience. They made sure I didnt lose out on any of the great offers they have going on. This was the best experience I have ever had. Thank you again!! Your company has made an excellent choice on promoting Caitlin to the manager and hiring Frankie as such a helpful consultant. Because of them, this location is sure to flourish!!! And I will spread the word

I visited this location at Pelican Plaza (4 blocks from my house) at 1:20pm today to change my service plan because I received an email from Verizon I could have 2 lines $40 each Unlimited data, talk & text. There was no one in the store except 2 associates. When I told the guy what I wanted he told me to call 611 to upgrade my plan or go to a Corp store. I was shocked since they are an authorized Verizon dealer. I asked for a business card there was no name on it when I asked for his name he hesitantly said his name was Jeremy. I guess he didnt think he would make any commission helping me. Will never go back to that location and would not recommend anyone to patronize it. I drove 7 mmiles to the Corp location at Tamiami Bee Ridge area. Igor helped me there SUPER Associate. One of my phones couldnt transfer so he gave me a couple of options one to wait until tomorrow and get a $950 Note 10 & another Samsung Free phone, which I plan to do. I guess Jeremy could have made a commission if he had taken the time to help. Not a good look for this location, Employee is Self absorbed, Self Serving not there to help the customer that allows him to get paid...LAZY comes to mind.

Josh was extremely helpful. In and out of the store quickly. Very professional.

Jeremie was awesome ! Helped my dad set up his new tablet.

Jeremie was SUPER awesome and helpful! I came in with a long list of phone and account problems, and Jeremie was kind, personable, and resourceful. He was patient and professional throughout the process, and worked through each issue, one problem at a time. He helped me choose the best new plan for my needs (increasing my data while lowering my bill!), get the highest value for my trade-in, and figure out a way to get phone service for both of my children - yay! He transferred all my data and walked me through setup, making the daunting task look easy. I walked out with a new phone I love, plans for my kids, and a bill I can still afford. Be sure to ask for Jeremie -- hes exactly why Verizon stands out for their service. (Although you DO pay for it - ouch!)

Absolutely wonderful experience at this location. Ive had the worst experiences at other locations and even with Verizon online. Ryan was so pleasant and nothing short of perfection when it comes to customer service. I will be back and recommend this store to all my friends. Thank you so much Ryan!

Jeremy was so helpful and saving me money to get a new iPad! My other tablet was so outdated I had a lot of difficulty using it. I cannot wait to learn all I need to know about my new iPad. 🤗

STAY AWAY Wouldn’t do business with this place again. Very poorly ran they do not know the facts on what they are talking about. False information they’ll give you.

Very knowledgeable about all there products Caitlin has been my rep.at g o wireless for ever Excellent..very satisfied.with this outlet

Chris Paten was outstandingly helpful. Spent an enormous amount of time with me. Taught a grandmother a lot of new tricks. I really appreciate it. great guy thanks

Caitlin was the smartest and most knowledgeable representative I have ever had. I had to switch phones and she had it all done with all my aps and info done in 20 minutes! Superior and efficient!!

Very helpful

Verizon’s processes suck but Caitlin rules! I was trying to port my number to VeriZon and it is not an easy task. Caitlyn spent over an hour trying all sorts of out of the box solutions to help me resolve my issues. The smile on her face never left the whole time (even when I turned into a grump!). She did manage to help me and I am a happy customer.

I worked for Verizon indirect stores for 10 years. The issue is people always want to go to the corporate stores because the indirect stores refuse some things. I have knowledge of the 25% discount you get on accessories when you have a business account. The DM refused to give this discount and offered 10% small things like this stop people from shopping at indirect locations. This store is 2 mins from my house and now I will drive past it to go to another company for any of my Verizon needs. Just bad business. If you represent Verizon be Verizon.

Store staff member was locked out due to staff illness. Welcomed me, and apologized for my wait. When open, the Regional Manager provided me with an exceptional deal on the phone accessory I was purchasing to accommodate my wait. Unnecessary but greatly appreciated.

Great customer service an they help you with the best range that fits your budget, at least thats what my guy did!! Thanks again Verizon...

Stopped in and needed some help setting up a device, gentlemen were very friendly & setup my new device without hesitation. Ryan was very knowledgeable, professional and I would recommend this location over any in the area.

Dealt with Frankie and Caitlin as I visited the store ready to jump from the Verizon ship. Because of them, their knowledge and customer service, I stayed aboard and upgraded. They are the type of employees corporations need to appreciate.

Chris and Ryan went above and beyond. I would recommend them to everyone who is interested in a verizon phone. The best. Quality service really does still exist. Thanks guys!!!!!

I’ve been to many Verizon stores I experience the best customer service of all with Jason Kaitlyn and Frankie from beginning to end they all have excellent product knowledge along with great listening skills to fill the customers needs With excellent product knowledge very pleased and will only and always use that staff in that store !!!!

Great service, awesome location if you dont like long lines. Worked with Ryan he made it easy for me and it was quite pleasant.

Have been coming to this store for years and once again came in for a SD card and as always had the best attention and service. My friend who was with me was in need of a new phone and decided to buy it here. Ryan and Chris made shopping here a pleasure. Will certainly keep coming here with any questions we might have.

This was by far the best service of any Verizon location if ever been to. Ryan made sure everything I wanted was set up on the phone. No way this experience couldve went any better

Great store to come to. Ryan and Christopher were very helpful in answering all our questions. Great guys.

I love this store!! Manager Chris and his crew are always helpful and patient. I wouldnt go anywhere else for my wireless needs!

Service was great

I have been a Verizon Customer for 20 years and this is the first time I am sorry to say I will be going with another company as soon as I can. This store needs to be shut down! They are deceitful and lie in order to get you to upgrade your phones. I tried talking to the manager and explained how his employee got me to sign paperwork buying 2 cell phones for $1,300 that I thought one was free for renewing my service for 2 years and the other one was supposed to be free if I changed my phone number and opened another account. I told him that his employee lied to me and he just shrugged his shoulders and said sounds like it. Would not try to resolve issue at all. I am filing a complaint with the State of Florida Office of the Attorney General and to the BBB.

Caitlin just helped me buy a new Iphone to replace my old one that was damaged due to a swollen battery. She could not have been more helpful. She helped me select the right model for me and transferred all the data. Then Caitlin erased the data from the old phone so that it could be thrown away. No waiting and excellent service. So much better than an Apple store!

So I walked into the store with a mess of a phone. Lost pictures phone wouldnt turn on and so forth. Talked to Julia. She was beyond what I had ever hoped when I went in. She recovered lost pictures from my brokenap phone and contacts. She sold me on this LG G5 and completely set me up with everything I needed. Definitely my rep everytime I go in there.

Chris was amazing. Explained all my options for getting into a new phone. Will tell all my friends

Went to Verizon to work out the kinks on my iPad. Never expected the service and patience that the tech Ryan gave me. If youre stuck with anything regarding electronics hes the one to see. Great guy!! Very knowledgable and patient.

Incredible service

Jeremie & everyone at the store are alwaya so helpful. Wont go anywhere else

Great. Jeremy is always very helpful and eager to help with any issue. Patient too!

India was amazing she helped us through alot

Very professional location, quick and easy business stop. Fulfilled my request and then some!

Ryan and Christopher were super and very helpful. Would recommend this verizon to anyone, best experience weve had !

Awesome people.. awesome service

While looking for an IPhone we visited the Verizon store and I worked with Chris Patern and found him to be very knowledgeable and patient with me. I am very satisfied.

Great place to buy your new phone i bought my iphone 7 and had great service from the staff... Highly recommend to verizon people in the area to go to this store

Wonderful experience knowledgeable and informative. Ask for Frank. Very helpful.

The service at this store was the best experience I have ever had in customer care and service...I will be back!

Chris has been excellent in helping my wife select a new phone and in helping us resolve any issues we encountered. Great people and service.

Please never close this location, Chris finch Ryan and Chris the manager were very knowledgeable, helpful in every way and made everything so easy !

Great customer service, No Lines to wait in, employees have Excellent knowledge and overall attitudes. Will recommend to my colleagues 100%

Great service, and the staff was really accommodating.

Going to this store was the worst experience my wife and I have had in a Verizon Wireless store. We were there to buy a new smartphone. The manager, Chris, was very difficult to deal with. When he wouldnt answer our questions, we decided to leave. BUT HE WOULD NOT GIVE US BACK OUR EXISTING PHONE! He was actually playing keep away with our property. And he was calling us rude!

Great service! Best store in Sarasota

They are bad with customer service and rude employees

My experience with Verizon has changed because of one man at this location. Manager Chris went above and beyond when little options were available, he came up with a great solution. Thanks Chris P!!!

Chris was awesome. Im telling my friends!

Fraudulently charged Ready 2 Go setup fee, without performing any of the tasks and without agreement. The salesperson explained They make us add it, I cant remove it.

Frank and Cory are wonderful and so helpful!Diana

Met a Verizon sales rep in Venice totally dissatisfied drove up to the store and met with Ryan, was very knowledgeable explained everything explicitly wasnt ready to do anything it was just before Thanksgiving weekend made it down from Orlando to visit Ryan and purchase today on Sunday great great salesperson!!

A++ customer service! This place is great!!

Great experience! Thanks Caitlin!

Not helpful staff kinda rude

Chris and Ryan where very professional and helpful

Very helpful and competent.

Jerami was a great help

Friendly staff. Expensive accessories

Caitlin friendly though professional, answered all our questions. Thank You!

Had problem with cracked screen & got excellent service from Ryan! !!

Very great experience

Exceptional service

Awesome service

They are nice

A+ service