Fabulous customer service from my call for an appointment, to todays appointment. Thank you for a stress free experience during these difficult times.

HAD AN APPT SCHEDULED. I WAS A FEW MIN. LATE. CALLED TO LET THEM KNOW. THEY WERE VERY GRACIOUS. MY CAR IS A 1993 TOYOTA COROLLA DX WAGON...ON ITS LAST LEGS BUT IM DISABLED AND IT WILL PROB B MY LAST CAR. SO, NURSING IT ALONG. I HAVE BEEN HERE B4, THO YRS AGO.SAME COURTEOUS PROFESSIONAL MANOR. THESE GUYS ARE FAST, EFFICIENT AND ALL BUSINESS. I LIKE THAT! THEY ESCORTED ME TO A VERY CLEAN, WELL VENTILATED WAITING ROOM THAT HAS WINDOWS LOOKING OUT TO THE GARAGE SO YOU SEE YOUR CAR THE WHOLE TIME. ALSO NOTED RE THE WAIT ROOM HAD A DISABLED ACCESSIBLE RESTROOM JUST OFF OF IT. ROOM ENOUGH FOR A LRG WHEELCHAIR TO MAKE A FULL CIRCLE. I WORKED 45 YRS AS A CAREGIVER AND MY LAST 25 YRS WAS WITH A WHEELCHAIR BOUND 325 LB MAN IN A HUGE CHAIR W BELLS AND WHISTLES SO I KNOW WHAT IM TALKIN ABOUT HERE. [THIS RESTROOM IS CODE COMPLIANT!!] ALSO MY SON WORKS IN CONSTRUCTION AS AN INSPECTOR ( HE KNOWS THE CODE) HE WOULD GOLD STAR THESE GUYS FOR SURE!! THE SHOP WAS ALSO VERY CLEAN AND TIDY.I DID SOME RESEARCH B4 COMING IN OF OTHER SHOPS IN THE AREA. I WAS (NOT) IMPRESSED-ESPECIALLY WHEN IT COMES TO OLDER CARS LIKE MINE. IT SEEMS PEOPLE COMPLAIN AT SOME OTHER PLACES ABOUT THEIR CARS GOING IN RUNNING BUT COMING OUT MISSING A CATALYTIC CONVERTER OR COMING OUT NOT RUNNING OR SUSTAINING DAMAGES SOME HOW!! LOOK, I BOUGHT THIS CAR BRAND NEW BACK IN 93 AND I WANTED A GOOD CAR OR MACHINE AND I MUST SAY I HAVE ((NEVER)) HAD A PROBLEM W THIS VEHICLE. TOYOTA TOOK GREAT CARE OF ME AND I WAS GOOD ABOUT ITS CK-UPS. ITS OUT OF WARRANTY NOW. I PUT A FEW EXTRA DOLLARS INTO IT A CPL YRS BACK TO MAKE SURE IT WOULD CARRY ME FOR A BIT LONGER SO, LAST THING I WANTED WAS ONE OF THOSE LITTLE MISHAPS AT ONE OF THOSE (( OTHER PLACES)).SO ((TRISTAR)) WILL BE MY GO-TO PLACE AS LONG AS SHE KEEPS RUNNIN. AFTER THAT ILL BE A GOOD REFERRAL!! BTW I PAID $75.00 AND WAS OUT OF THERE IN LIKE ? 30 MIN. NOW, EVERYBODYS CAR IS DIFFERENT... SO, MINE HAD NO PROBLEMS. IT WAS A STRAIGHT STAR SMOG. BUT I FELT THAT THAT PRICE WAS QUITE FAIR AND VERY REASONABLE. THERE WAS ALSO ACCESSIBLE PARKING RIGHT NEXT TO THE ENTRANCEI JUST WANTED TO ADD THAT TRISTAR DESERVES ((LOTS OF ADDL KUDOS)) FOR THAT [[STELLAR ACCESSIBLE RESTROOM.]] THE AMERICANS W DISABILITIES ACT HAS BEEN IN FORCE FOR WELL OVER 20 YRS AND PEOPLE ARE STILL HARD PRESSED TO FIND PLACES TO SHOP FOR GOODS AND SERVICES THAT OFFER ACCESSIBILITY. OUR POPULATION IS AGING ( THE BABY BOOMERS) AND ITS BEEN A RACE AGAINST TIME TO GET PEOPLE TO COMPLY...LET ALONE DO IT CORRECTLY AND UP TO PROPER CODE REGULATIONS. ITS CLEAR THIS WAS NOT JUST DONE WHICH TELLS ME THEY MOST LIKELY GOT RIGHT ON IT, AS SOON AS THEY COULD, ONCE THE LAW WAS EFFECTIVE. ITS NOT AN INEXPENSIVE UNDERTAKING FOR BUSINESSES TO DO THIS WORK NOR DOES IT PAY-OFF FOR EVERYONE ONCE COMPLIANT. SO, IF YOU ARE DISABLED AND YOU FREQUENT SHOPS THAT ARE COMPLIANT, ESPECIALLY SMALL BUSINESSES BECAUSE ITS A HUGE UNDERTAKING FOR MANY FINANCIALLY AND CONSTRUCTION-WISE AS WELL. BE SURE TO CATCH THEM BEING GOOD AND OFFER A KUDO TO THEM. THESE ARE THE PEOPLE WHO JUST GOT OUT AND DID IT (WITHOUT BEING POKED AND PRODDED). THEY SET THE EXAMPLE FOR THOSE WE MUST POKE AND PROD. AND WHEN YOU ARE DISABLED AND IN A CHAIR IT TRULY MEANS SO MUCH TO KNOW YOU CAN GO GET SOMETHING DONE THAT DAY WITHOUT THE WORRY AND FRUSTRATION OF HAVING TO WONDER IF, IN THE EVENT YOU NEED A RESTROOM, WHETHER ITS EVEN GOING TO BE THERE FOR YOU....(SOMETHING THE REST OF US TAKE FOR GRANTED.)THANKS AGAIN TRISTAR!!🤩😇🥰

They are straight to the point and efficient. Very knowledgeable!

Been coming here for almost 20 years now. I trust Jim and his crew to be honest with me. I have never been asked to pay for unneeded or unnecessary work. On more than one occasion hes actually saved me a fortune by not needing to do all the originally quoted work.In a world where everybody is constantly stressed and rushing I find this amazing sense of calmness when dealing with these guys. I cant recommend them more.Also Ive had work done on everything from an early 90s daihatsu charade to basic Camrys and Lexuses to even a couple of vespas and other scooters. These guys can literally do it all!!

Ive used Tristar for my new and classic vehicles for years now. Wide range of repairs. I am always happy and satisfied with service and results. I frequently recommend. My current vehicles range from 1969-2020

My family has been bringing our cars here for years. The owner Jim is incredibly easy to work with and they are very honest with work that needs to be done. By far the best mechanic in the area

I want to take a moment to express My Thanks for taking a very frustrating situation when my car had a blown coolant hose. Jim you and your team just took over with such ease. In my mind your all Professionals at what you do. I could not have made a better choice, Thank you.

I can only say the best . Ive been plenty of places over the last three decades. Now ill never go anywhere else.. Excellent

Does certifications needed for DMV

I have had Tristar service all of my vehicles for over 15 years. They have serviced multiple Toyotas, Volvo, Mercedes, Cadillac, and ford vehicles for me and my family. They are the best service center I have ever dealt with. They make my teenage daughter feel at home and treat her with dignity and respect. I have never had a complaint about any work or recommendations they have given me. I recommend them to all of my friends and everyone reports back to me with positive and happy results!

Excellent. Know what they are doing.

Jim, Rick and their crew are dedicated to providing quality, thorough service to their customers. Jim has served us for over 20 years under many circumstances and we have always been very satisfied with the outcome. I know he honestly cares for our safety and is responsive to any concern. I am very grateful for his care and service.Marianne Estournes

I have been bringing my cars to Tristar for 30 years. They are extremely knowledgeable and efficient. They keep my cars in excellent shape, and the price is honest and fair. 10/10

Honest and professional service! Been going to them for over 10 years and they have serviced a number of my vehicles from classic cars to my everyday cars. Highly recommend and about to schedule another appointment for my daughters car.

Awesome place

If you want the job done right THE FIRST TIME, go to Tristar Automotive. One place where year make and model makes no difference. Whether it be a 2015 BMW, a 1955 Buick, or a 1915 Model T they can do it all. Also can upgrade your automobile to the highest standards. I had my Stanley Steamer engine rebuilt by Ron Parolla at Tristar automotive several years ago, and have never had a moment of trouble with it!

Very nice people they helped me get my car fix

I couldnt be happier with a mechanic. Tristar services all my vehicles from a 2005 Honda Pilot to my 1954 Chevy pickup. I can trust that the work will be done right every time and that they will do only what is needed, no up-selling of unnecessary services. My son took his recently purchased Subaru Forester in to Tristar with what appeared to be a blown engine seal, a very costly repair. Turned out to be a leaking radiator hose. They fixed it, washed the car and charged nothing. These guys are the greatest!

They are the best! Everything from vintage cars to current models. Fair prices.

Horrible experience getting a car smog. They didnt pass me because of an intake that didnt have a carb legal sticker. KNOWING it wouldnt pass they still hooked it up to a machine and charged me the full amount. I tried seeing if I can get a discount or at least a discounted retest. The person at the counter smerked and say no. Very bad and dishonest business practice I received there.Knowing this I wouldnt recommend anyone go there unless they want to throw money at them..

I discovered Tristar when they opened their doors 23 years ago and have been a very satisfied customer ever since. They are the best shop in Sonoma County!

Great place, wife loves taking her car there.

Friendly professional staff. Quality repairs and service.

Ive been coming here for more than 15 years, best mechanics in the Northbay! Jim is the best!!!

They were very helpful and pointed me in the right direction to find what part I needed for my car.

Car runs great!

These guys will fix your car right and not over charge you!

Very trustworthy place to get car repairs.

Rude! Not gonna get my business.Condasening on the phone, did you eat something bad at lunch?

Excellent customer service

The best

Very good

Years of great service

Best auto service in Santa Rosa