Awesome! Couple guys helped me fix a broken coupling on air vacuum on the intake cover (that guy before me made a mess out of) for $15 that would have been $300. Found it out when I failed a smog test, now Im confident itll pass... I had to apoxy a new coupling on it and then go from 1/2 to 3/8 for the hose. Thx guys!

I’ve been going into Santa Rosa Auto Parts with my grandfather for a long time, and seldom do they have to order the parts that I need for my classic truck. I went in this morning searching for a very small retaining clip for my carburetor. The gentleman at the counter walked back, grabbed a box of various carburetor parts, and sure enough, pulled out the clip I needed. Didn’t charge me too much for it, either. 😉There’s an O’Reilly closer to my house, but Santa Rosa Auto Parts has never done me wrong. Helpful staff and a good selection of parts. What more can one ask for? 👍🏻

Friendly staff. In and out quick

I’ve called Rosa and Healdsburg Napa auto parts to ask about a specific part ahead of time. Both times I’ve been immediately been hung up on after the question without an answer or a reason as to of why they would end the call.

Been going here for years in this particular location has always been rewarding experience.

Most workers were respectful and helpful to my needs. Found what I needed at a great price.

Purchased wiper blades, they sold me the wrong one, wont let me exchange. Jesse was 100% no help. He likes to talk down to people. I explained that this Napas fault. He tried to make it my fault. Rotten customer service. Dont let Jesse answer the phone, you will lose more customers

Really a all around dam good place to get your parts. Great prices and always had great service!!! It has to be a must to visit this shop!

Great service. Quality parts and supplies.

Been in here a few times recently and left empty handed both times. Once was to pick up a special order that they couldnt find by name or part number. Had to dig up the order number for them and even then they said they couldnt find it. Usually Im ok with paying extra to keep my business local but in my second trip there I tried to get a bearing to repair a power tool, the price they told me was an over 8000% mark up from Amazon. They said it would have to be special ordered, hints the price. I went into the store to check because its a pretty common bearing and they had it in stock, for the still special order price. The price was 300% over the local competitor whom I contacted. They get two stars because they do have a good stock. If you want it they probably have it, just gotta find it.

This store has been here as long as I can remember, hometown. I havent lived in SR for many years, but as an apartment dweller I sometimes do car maintenance when I come visit the folks and borrow a driveway. Probably havent quite done 50 oil changes (I dont believe in this new every 3500-4000mi bs), yet I still too frequently forget to buy a new washer before a change (hey its like a buck and if youve ever left a few drops of oil on someone elses driveway......not fun not cool). Was in town hoping to find a washer quick, pre-Christmas/raging covid period, thinking/hoping this store was still there and could hook me up - they were and totally did, cheap! Got like half dozen for under $5, nice. Guys were polite cordial/professional too. But heres what triggered this review: I drove by a empty covid looking parking lot broad daylight middle of the day. Peak in the window and see workers, the door was open, sweet. I go in there and theres like literally only ONE customer, and the guys behind the counter chattin like bros or good friends about something, reminding me of my younger years jobs. But heres the kicker, they were all wearing masks! With only one customer in the store! idc if youre left or right or upside down middle - this is a real virus and people have really been DYING from it...... So props on you fellas working that day, and NAPA Auto Parts for a life saving policy and good quality employees, no wonder this store is still here. Family owned/operated by chance??

I have been shopping here for years. They almost always have what Im looking for even the weird stuff.

Very helpful and friendly

It was great they had the part that I needed to I recommend everyone go there 1st.

Extremely friendly and knowledgeable staff plus high quality Parts. Its a win-win, the only place Ill consider buying Auto Parts.

Friendly, respectful and still has that local family feel. Intelligent service and appeal. Reasonably priced products.

Great service open 7 days a week and pretty good pricing. Great selection of parts and accessories to choose from. Sales staff is knowledgeable and friendly.

That good at it

I have came here plenty of times always good parts. But this is the 3rd time yesterday I have seen in the employee parking lot in the big black truck. They have a dog in there all day while they work. They shouldn’t be keeping a dog in there car all day. I seen dogs die cause of this. I am an animal lover so I have decided to stop doing business here for the simple fact they allow that to happen here.

Its nice to go to a parts store where people know what theyre doing and talking about pleasurable experience

Great service. I bought some parts I had to take back but couldnt find the receipt. So the receipt I had said I could get store credit which I was fine with. But the guy found my receipt And refunded my money. If that not 5 star I dont know what is.

They have everything you could possibly need or want! Nice staff, knowledgeable people, and friendly, prompt service. I bought windshield wipers there, and the salesperson actually came out and put them on my car for me! Truly nice people here!

Good customer service but poor communication. I ordered a part online for store pick up. When I showed up they explained the part wasnt there. They should of called so I didnt waste 30 minutes driving and and then back. Still by far have the best quality around so one bad experience will not keep me from returning.

Great automotive selection with friendly, helpful staff

I just moved to the Santa Rosa area and own a semi trucking company. The manager Jon Conte needs help with following up with customers and an attitude adjustment. I don’t expect this from a “manager” if the owner would like to discuss this I would be more than happy to reverse the bad rating.

Always helpful with a smile. Lots of parking. Hard to find truck stuff avail to order.

The staff was very helpfull, in the end they did not have what l needed but it was not do to their lack of trying. They are an old school auto parts store with a great inventory

I just had the greatest experience by this store and specifically by Brian. I have been displaced by the CARR fire and during the evacuation, my headlight went out. I went into this store and was greeted by the counter person and when Brian overheard my problem, he said he would glad to assist me in replacing the light bulb. He got his hands dirty. What fantastic customer service!! I will return to this store if I ever find myself in need again. Thank you Brian!

Loved my experience, Carlos was extra helpful. They were out of the product I wanted so they gave me a discount on a morr expensive product.

MY Battery was weak and I needed a new one while honey was at work. He told me find a auto parts store buy a battery and see if they will install it. So thankful for customer service who helped a girl out.

Great experience, Jason S. at the front counter went above and beyond in the service and care provided. Would recommend him to anyone!

Earlier today about hour ago I was asking the salesman a bunch of questions he did an amazing job. But I am very worried about your employees. I was overhearing the conversation they had. As I heard your worker Tia was talking bad about customers and it’s very scary she said she has there information from the system and soon she’ll confront the person who wrote a bad review. I will be making a another complaint to Corporate. This is very disturbing there was two other employees one was on he’s phone wit ear buds and the other was sitting down on a yellow plastic container eating food. Seems like the backroom workers just hangout and talk. Changes need to be made. It’s going downhill fast.

You need good quality parts and I mean good quality Parts Napa has the auto part that you need if you dont mind going the extra mile by the right part for what your need is for

I like getting the right part the first time,and, the best quality parts available for my trucks.napa auto parts NEVER sent me away with the wrong parts,they take the extra time to make sure I have total satisfaction every time.AAA stands behind them as well.

Guys over there know there stuff.1 guy knew the product codes off the top of his head.2 thumbs up...

Always have nice courteous staff. Always professional and did a great job assisting you.

Ok

If they dont have it, you dont need it.

Service with a smile and its very very quick theyve never let me down

Competent. They didnt have the Torx head I needed, just an empty spot on the shelf.

Quick, painless, super helpful, and considering this was my first major breakdown Ive handled by myself rather poorly they had the patience and consideration of an angel.

Very large inventory of light duty automotive and heavy duty truck parts. Delivery service and knowledgeable staff.

Mike behind the counter has helped tremendously while we are fixing my sons 76 Ford 4by4

Fast service, knowledgable sales rep. Would recommend to f&f

They sold me the wrong part didnt give me a receipt and wouldnt take the part back

Very good service. Great sellection

Its my favorite auto parts store because always the people that are behind of the desk sales atten me very professionally and they found the things I need it .

Nice parts store, fast and courteous service.

Great people, great service

Favorite auto parts store, always get the help i need with parts,friendly helpful staff. 👍

Super friendly and helpful staff. They are more expensive than other auto part vendors, however the employees know what theyre doing.

.Great service, knowledgable people

Always helpful staff, finds parts that are nearly impossible to find.

Early June I was buying parts had the most disrespectful experience with the counter person. I believe her name is Tia. I order some parts and they were all slightly wrong for the model. She kept saying “Well you order what you ordered and didn’t offer to help getting the right parts. I had the truck department help me out. I was in today getting parts for the shop. I noticed she saw me walked towards the back. All I could hear was “That stupid guy is back if he orders parts I’m going to mess them up” I already told my boss and we been thinking already going with another auto parts shop. Today is my last visit here.

Great Service...Great Knowledgeable Staff... Its The Way Old School Way...❤️😎

This is the place to go they gave up a 9 dollar sale to tell me there was a 6 dollar item that was better and it was

Always there to help

Everything you might need. Friendly and knowledgeable.

Long lines or I would raise its rating.

Always been helped by very nice people!

Been there numerous times and never have anything I go for.👎👎👎👎👎

Always great customer service

They are so helpful when ever I needed it

Carson was very helpful and knowledgeable.

They never seem to have what I need

Mike went out of his way to make sure I had all the parts my mechanic needed to finish the job! Price was fair also.

Very good service.

I Been coming here for all my automotive needs for more than 10 years now.

Quality parts and helpful parts people!

Friendly, helpful staff.

Had to wait to be helped for more than 15min.

Excellent staff

Good had everything

Helpful staff

Great customer service

Good folks

Commercial fleet equipment

HORRIBLE SERVICE LIARS AND CHUMPS

Love this place

Good service

Good service

Fast service

Good service

Knowledgeable staff

Good

Ll

Parts

Very bad service

Ecxelente service

Good service and service well