Bought my Altima from here, I dealt with management through out the whole process since I am the General manager of Cartunes across the highway. We do work often for them and that process was awesome, no complaints. They asked me to do all my servicing through them. Well I did, but they did not clean up after them selves. At my shop, we make sure to cover everything so we do not have this happen to any customers car. Take care of the car like its your own, because I know whoever worked on my car would not leave it looking like this if it was their car. You cant tell from the thumbnail, but there is black grease all over my bumper and fender, and red liquid running from my gas tank. (my car was on empty and washed before I brought it)

Finally got the RAV4 Hybrid that we reserved for and it was worth the wait!The Good1. Cris was my Internet Sales Manager and was very nice and courteous since Day1.2. When I reserved for the car, they sent me to a secured web site to enter my info which not all dealers have.The Bad1. There was this Stargard added to the original quote that I got weeks ago. It cost $995. Cris said the dealer installs it in every car. So, it sounded like I just have to take it. I find this very sneaky.2. The finance manager Hasan threw a fit after I did not take any of the extra plans he offered.

This was my first purchase with Freeman Toyota and would definitely do business with them again. I was dreading purchasing a new car and having to sit at the dealership for hours, but that wasnt the case. I was in/out in about 1.5 hours as we reserved the car prior by paying a deposit. I went through internet sales and worked with David Pappas who had all the paperwork ready when we arrived. I was also able to get the pricing before hand which may the transaction less stressful. I also enjoyed working with Hasan who provided me with clear expectations of the manufacturer warranty, etc.

This was my first experience with Freeman Toyota and it was perfect. I worked with Manny Flores over the phone to reserve a Tacoma that was already on the way to the dealer. He kept me up to date on the delivery and was friendly, informative, and not high pressure when I purchased the truck. One of the most pleasant car/truck purchase experiences Ive had.

Ive bought three cars from Freeman now. A 2006 Prius that lasted me til 2017. The 2015 Prius was great but suddenly a tire wasnt a tire anymore so (thanks to the sales team Daniel and Sandy. Daniel doing the heavy lifting plus Hasan in finance.) now Im in a 2016 Prius C and couldnt be happier. Thank also to the fantastic service team including Geoff B. who works so hard and always makes me feel that my car is in great hands.

We had a weird interaction today where the salesman seemed like he didn’t want our business? We did drive up in a busted up Corolla, so I don’t know if they were just judging based on that— but even if you have no inventory, try get us in a used car to test drive and we might have done a pre-order, don’t just shrug and let us walk off. Anyways, we decided to drive over to the Petaluma dealership and put down a deposit for a RAV4 hybrid there instead, because they were true professionals. Definitely worth it to go the Petaluma Toyota dealership instead!

Best vehicle buying experience ever. Service department is awesome as well. Highly recommend Freeman Toyota!

We had a car in mind and wanted to check it out. We had heard of the car shortage due to chip production problems. We were surprised when entering the showroom to see only one car on display!The sales rep told us they had no new cars to show us. We did check a used car of a similar type - but it wasnt very current to the model we had in mind.We live in weird times, and looking for cars, you better do your homework. We put a deposit on a car, we believe, will work for us. The car is on a ship heading this way. We can go forward or bail when we see it. But at least we are in the queue. The people there were as helpful as you can be without something tangible to talk about. Interesting times.

I went there to rent a Prius for a week, extended it to two and ended up buying the car! Friendly, helpful staff in every department, all great at their jobs and it couldnt have been a better experience. A big thank you to all of the nice folks there who made it happen for me. Love my Prius and Freeman Toyota, too!

This was my first time getting my car serviced at Freeman Toyota in Santa Rosa. I needed a full service because I’m moving out of state. I was really pleased with how great the service was which made me really relieved and confident to travel far. Johnny was helping me out and he did a really great job at communicating and answering my questions, as well as providing excellent service. I will definitely be coming back for my next service!! Thank you, Johnny

Ive always gone to Freeman Toyota ever since I bought my first car. MR2 and the Spider MR2 which lasted 20 years and gifted it to a friend and shes still drives it. The new car Toyota CHR I have it for three years and eventually upgrade it to a hybrid next year

Friendly and not pushy sales people yet helpful and knowledgeable

Clean friendly had my item in stocks so also convenient dealer pricing though no really breaks!

Ive been buying parts here since I was 16. Always worked with Ken, who is amazing and wasnt available today. Called parts and was quoted $156 compared to San Francisco Toyota at $107.00. Parts guy didnt seem to care when I told him that. He did say, have a nice day. Long story short, theyre selling over list and happy to do so. When youre 50% over another local dealer in a more expensive area, time to go back to school.

Avoid Parts Dept.Needed an oil filter. Normally order online but since I was going to be going by Freeman, figured Id just get it there. Mistake. Ive always avoided dealer parts departments because they always very slow. Waited about 15 minutes for the one guy to get to me. Seems everyone but me has veeeerry perplexing parts problems that take time. Multiple lines for multiple registers but only one guy. Of course everyone lines up first in different lines.

I recently needed a Car to drive to LA for my mothers 100th birthday 🎂. I tried all the big national rental companies and they told me that inventory was down and prices high so I called Freeman Toyota and rented a brand new 2021 Toyota Highlander XLE and we were off with LA traffic, winds and more 9 hours down and 8 back. I was glad to have a dependable car and when I turned it in they gave me a discountTurned out to be about half the price of a Chrysler 300 from Enterprise. Ill be back Freeman and when Im ready for a new car Ill be there

They will break your car and charge to fix it! HahaAnd also charge you inspection fees.Not to mention the repair cost was over the actual value of the car.They wrote in the report that I asked for things I couldnt possible ask for, because they are all technical words and I am not a mechanics.Terrible attitudes too and shady business.Been a loyal customer of Toyota for 20 years, and they ruined it for it.

The service experience was horrible I waited 3 hr for roof rack to be placed on my 2020 highlander when I was told it would only take an hour to put them on then to be the only African American in the dealship that came before the 15-20 other people, and not to mentioned someone came after me got roof racks and was out in no time. I hate to play the race card but how I was treated when you see so many others non African Americans get excellence service it just sad I will definitely be calling corporate to make a complaint.

Great service! Excellent service on all vehicle maintenance, repairs, and issues.

Was there this week and be an adult with it was very nice and friendly

They keep the place clean and sanitary. I like how their service department is friendly and hard working. Getting in now is rather confusing due to Covid. Only thing I didnt care for is spending a lot of money on tires and an alignment, only to forget putting back a couple of wheel covers. When I pointed that out, they were very apologetic and took care of it. Id rather go here over an hour away than my local Toyota dealer, where the staff is rude and overcharge.

It was lunch time busy, I had no appt. And a person not normally in parts dept helped me make a key off my vin # Fast ! Unbelievable . Thank You so much !Sincerly, Samuel Edgar

Staff are so helpful and professional

Outstanding customer service. Appointment took less time than expected and the entire staff was very friendly. I definitely will be back.

BOBBY IS THE BEST !! quick, efficient, friendly service. Bobby was super polite and handled our problem no questions asked. 10/10

I am a loyal Freeman Toyota customer and the main reason is due toassistant service managers like Bobby Augusto. Bobby is knowledgable, kind, always has a smile on his face and takes the time to answer all my questions with details I appreciate. He cares about the safety of my vehicle and is current with all the service updates needed for my car. Thank you for your excellent service!

We had a great experience purchasing a car through Victor. He was a pleasure to work with. Fast, friendly and easy going.

Always great service.

The manager Travis spoke to me in a rude tone

Davin Williams sold us a car at a great price! definitely will return to buy another! great service, friendly face- customer satisfied!

Great service staff is friendly. Love my new car. Will total recommend them for new car.

What a wonderful experience. Beyond professional and made me feel the purchasing was the absolute right thing to do. Acquiring a vehicle should always feel this pleasant and they strive to provide you a level of service and experience that is unparalleled. I am grateful to be a part of the Toyota family and wouldn’t have it any other way. A big thanks to Ian and Manny for making this one of the most enjoyable exchanges I’ve ever had when purchasing a vehicle. Their team is top ranking. HIGHLY RECOMMENDED.

Just recently purchased a truck here at Freeman and Manny Flores is the salesman to go to. He went above and beyond on showing us the truck and smoothly walked us through the whole process from beginning to end. He is a very professional salesman and had clear communication (through phone and in-person). He was polite from the beginning, when we got there, he welcomed us and offered us a cold drink. Again, he is the salesman to go to!Thanks Manny,

I am not sure why I dont like the dealership. They are very nice...but a simple scheduled service took 3.25 hrs (software update) they told me 1.5 hrs. Also they are crazy expensive

Very friendly staff,they go above and beyond to make u happy everytime u come here, very professional staff always looking out for u, Im very happy and will be coming back again

Alex is the BEST. His costumer service is the best.

I had the most excellent experience with Freeman and specifically the sales person Manuel! The morning I called, he gave me lots of information about available models, and when I came by he was ready with everything that I needed to see to make a good decision. This purchase was incredibly easy, and relatively fast. He was attentive to Covid precautions, and efficient with paperwork. This is our third time buying a Toyota from Freemam, and all have them have been good experiences, but this one was the best!

We did not purchase yet, waiting for inventory.

My wife, son and I have rented Toyotas from Freeman Toyota, several times, over the past few years. They always supplied a new, clean Toyota, at a good price! Couple weeks ago we rented a Camry from Freeman Toyota. We dealt with Ali and Crystal, who provided outstanding service! We will definitely consider Freeman Toyota for our next vehicle purchase, coming up soon. Thank you.

Thank you Freeman Toyota for making my experience a pleasant one. Staff go over and beyond to make sure I was taken care of! Shout out to Jesse and Bobby!

Personally know nothing about cars but I would be very interested in learning everything there is to know about each car. Was wondering what the hourly rate would pay?

Had a really great experience buying a new Tacoma here. Aaron was a very knowledgeable sales rep and Lars was fast and helpful in completing the financing. Great place, glad to know Ill be returning for my complimentary service! Thanks Aaron, Michael, and Lars for making my first new truck purchase memorable.

I went there during the coronavirus pandemic, and witnessed two completely different young men come into their business; not wearing any mask. No one who worked there asked them to put a mask on. These were men in their late 20’s old enough to know better. Also, one of the desk attendants didn’t have her mask over her nose the whole time I was there for like two hours.Also, today, I went in for a recall on my car, I was told by the person who checked me into the system that there would be no charges. When I got home I found a $30 invoice in my email account. Now, I have to review it and find out why.Going to consider a different Toyota dealership even if I have to drive further.

I have bought parts from them and service was average and for that reason they get 3 stars since they were not very helpful. Now as far as service when trying to buy, it is 2 stars. I was there inside the building and people would walk by for about 4 min before anyone came by and asked if I was being helped. In addition the person who helped didnt quite know much about the vehicles, like the differences in trim levels and what they have. To be fair I have to mention that I went to another brand dealership that same day and the person helping didnt know a lot about the trim level difference but at least someone came over with the first minute we arrived.

Excellent car buying experience, service is as good as any luxury car dealer. They tell you anything that needs repair and EVERYONE is crazy helpful. Great job as always

Efficient space, room enough to keep social distancing. Good customer service but now I have a fatal problem with my car. 2008 was one of several years that Toyota had engine piston problems burning too much oil. Im going back to Freeman to see what they can do for me.

Never trust anyone here. They will constantly lie, pressure, and price gouge you. Salesman will overinflate the price of the car. Finance guy will pressure you into buying a useless overpriced warranty and a useless overpriced car alarm and probably over useless items. They will stick you with a criminal interest rate and lie about everything every step of the way. Go elsewhere.

March 2021: Now only 2 stars: I had to come back to this place for an oil change. 2 hours later I am still here with no update on when it will be done. I arrived in a great mood, and I leave frustrated. * just got to my car and On top of that they left trash in my car!*older review from different situation last yearIve been waiting at the service desk for about 10 minutes with no check in or assistance. (This is after I walked up to the service desk and being told to wait at the parts desk) The bothersome part is that there are 4 staff members chatting at the service desk not even attempting to help. I wonder how long I should wait before becoming upset...

This place is a scam. I went in to get an oil change came out with my car acting funny. Lucky for me I use to work in service at a dealership so I knew what to look for. I found one of my air filter caps in the back of my engine hidden at the bottom. I shouldve known this place was iffy because I called this place to set an appt. And no one answered the phone. Tried to call about this issue and still no answer. DONT TAKE YOUR CAR HERE! 👎👎👎👎👎

Had to go back twice for parts.

Rental service was great although not unlimited miles like enterprise rentals.

Buying a replacement gas cap at the car part store: $11Coming to freeman toyota: 6 hours, three separate diagnostics, and over $300 to swap out a gas cap.Seriously not cool.

There was one person that really helped me there his is JONNY thanks for all your hard work you the best

I stopped by without an appointment for a smog check. They had me out in 30 minutes! Fantastic service!

Great service, friendly staff. Always take my vehicle here for services.

Dont come here unless you have the time and patience. Some of the people dont have answers even if they hit them on the head. I had to get up and find things out on my own. Cashier wasnt much help. Uuugh.. if your pressed for time an appointment wont help. Sorry to say but it wont.

Great service. Brita was very friendly and knowledgeable with the purchase of our 4-Runner.

Johnny from the service department has been extremely helpful and he brings a lot of positive energy. He does what is best for the customer. He is very personable. Ive had a couple of other people from the service department and they werent as helpful and personable.

Expensive . 109.11 for 6 bolts.

Best experience at this dealership so far. I bought a new Toyota in 2010 and have returned for service several times. The waiting room is newly remodeled and the employees were friendly. Thank you Sean for making it feel so comfortable.

I take my car here for regular services. Appointments help but even without one they are always quick and caring when it comes to my car. I’ve never been sold something I didn’t need or felt rushed out.

Great no pressure customer service. Ivette was very knowledgeable and friendly.

Thank you Cris and Lars for making my wifes first new car experience wunderbar! You guys are the best!

I was at the service entrance to pick up my daughter and noticed I had a flat tire. Johnny graciously assisted getting it repaired (though it was not a Toyota). Kudos for the kindness extended on a rainy day during these troubling times.

We have bought many vehicles in our lifetime, and I have to say that this dealership was probably the most professional of all. We were helping our son shop for a new truck. From the salesman (Matt)to finance (Ali). Not once did we feel pressured. Yes, it was a long day of discussion and explanation, but they both took their time with us to make sure we felt comfortable with our decision.I want to thank both of them for helping us and our son through the process. We couldnt have been in better hands.

Customer service was bad. When I went to check in for my appointment there was some confusion over the cars previous owner having had the car serviced at this location and myself being the new owner. While the associate handling this confusion eventually handled the issue. I was told one to one and a half hours for a 20,000 mile oil change and inspection. This is my first hybrid vehicle and my first time bringing my business directly to a dealership, so I understood the time frame and the associate let me know that he would text me or find me in the waiting area when things were done. He did neither of those things. Not only did I wait a total of 3 hours, but no one assisted me at all when I was the last person in the waiting area.I get that people get panicked and hostile when it comes to cars as they are a huge investment, so I dont add to the negative energy. Seeing customer after customer consoled by the staff at this dealership was only sightly reassuring. I tried to make eye contact and smile at every employee to at least get a hello or Can I help you? but cast down gazes and zero interaction is what I greeted with. When the cashier finally noticed I was still waiting, I explained my situation and she blithely responded, Thats no good. She was the one person who had my keys and had seen me waiting in an empty waiting room and did nothing. This was a failure on the majority of the staff at Freeman. Do better.

Kind and prompt staff. New updates at facility are very comfortable too. Thanks Antonio for helping us look at the Tundras. Great Experience!

Very good and large waiting room and very clean

The best excellent service

Honest and real people. No double facing no sweat talks, no my friend. Brita and Melissa were very real, honest and nice people to deal with. I drove 50 ml more although had the same offer from closer dealer - because i felt trust to these people.I wish these people and this business to prosper and have many more happy clients.

Although I am a devout Toyota fan and would not buy any other type of vehicle, I have not been impressed with the sales or service departments at Freeman. The service department is unbelievably slow and unorganized, and the sales and financing department consistently tries to pressure you into buying their overpriced service packages (even if you clearly tell them you are not interested ). Although I prefer to buy vehicles locally, I don’t think I will be shopping here again in the future, and I will never go back to the service department after my experience today

Amazing customer service by Alli & Michael. They took care of us . In general this location has a great customer care staff. Karla & Jesse were helping my friend on the service department and they did a great job

Sales person Manny Flores was incredibly kind and took great care of me and my family. I highly recommend visiting Freeman Toyota if you’re looking for a great deal, I for sure got an amazing one!!

I had been going through some car trouble with a car that I had bought before. I was able to rent a Corolla and less then a week later, I went back to buy one. Saul in sales listens to what the client is actually looking for and helps find a perfect fit. Eli in finance is amazing at getting you the best deal and lower payments if possible. I couldnt have asked for a better team to help me out. Thanks Freeman!

While most car dealerships try to rip you off with service prices. Toyota is very up front with the costs involved so you know you aren’t getting random charges. Johnny was especially helpful getting my car the service he needed and he spoke to us as a person and not a salesperson. He told us what we needed without trying to sell us unneeded services and parts. I was very happy overall!

Paying $160 for an oil change on a 10 year Camry, BELOW ME.Told well thats just CALI for yah. Had to demand a cap in diagnostic services at 2 hours and $300 dollars although they claimed they spent 6+ hours telling me to replace entire power steering module when the power steering stopped working. $1300 Lied to about vehicle being worked on when I saw it sitting in lot. Service reminds me of used car salesman with pitchforks. I miss Earl Stewart Toyota they are the best.

In spite of being under construction the place was clean. The service was very good and much faster than we thought it would be. We didnt want go give the loaner car back. It was wonderful. They went above and beyond what they needed to. They also text you when you car goes in to be serviced with the number of the tech who is working on your car. That way if you need to tell them some thing you forgot to mention you can text them. Thank you for the great experience

Best service center. Regular maintenance, and I got my car back with in the hour promised. Its easy and the waiting area has vending machines as well as tea and coffee. Toyota has treated me like a customer and not a number.

I purchased a 2016 Toyota Sienna from Freeman Toyota. I love the car, but just discovered that Freeman does not offer a loaner vehicle, even when they are doing a major recall that will take most of a day. If I lived in Santa Rosa, this would be fine, but living in Calistoga means that my wife must make two round trips to Santa Rosa to take care of this work.I would not recommend purchasing from Freeman, and I know I will do all my future servicing locally.Too bad, because the people are very nice, and everything else seems good quality.

The salesman were nice and the bathrooms were clean!

I recently lost the only key to my 2000 Toyota Corolla. I was able to walk in to Freeman Toyota with my registration and they made me a new key in 15 minutes. Amazing service with a smile at 5:30 on a Friday afternoon.

Generally ok. I purchased a used 2015 car here. As an out of state resident, they handled the paperwork process well. They also picked me up at Santa Rosa airport to take delivery of my vehicle which I appreciated.Where I was not completely satisfied is I only received one key fob. Yes, the car was “as is” but I paid the asking price and didn’t bother them with petty price dickering. Also, there was a missing brand nameplate on the trunk. I asked if they could put a new one on. Sorry, the car is “as is” again (I did find a badge on eBay for about $30). Finally, I have waited nearly 2 months for my vehicle Title and have yet to receive it (this may be an issue with CA DMV but no explanation from Freeman provided).In summary, Freeman handling of the sale was adequate but I wouldn’t count on them exceeding your expectations.

Came to get a spare key as mine was lost and parts desk guy said it would have to take an appointment to program key. I spoke to the Director of the department G.Q., and he understood that getting days off more me is very difficult, let alone drive to a Toyota Dealer being at least 90-miles back and forth. He immediately set me up with Johnny the service writer and they fast-tracked it for me! I’m not asking for this type of service everywhere but the process is an easy one to program a new key, and cut through protocol due to my special circumstances. I’ll know next time I need an appointment but the level of understanding was very cool! Bravo!

Head and shoulders the best car dealership Ive been in. They earn your loyalty here, working very hard to keep their customers. They really care about whats going on, have not done any unnecessary work in 7 years, and helped me after fires in 2015 and 2017 created hardship for me. They took care of their staff who lost homes. I appreciate that in businesses I frequent.

Absolute liars work here. I saw a used car online and called to ask about it, and said I wanted to take it to a mechanic. Saul told me I dont think so, we are satisfied with the state of the vehicle. ???? Then Hector got on the phone and said yeah sure we can do that. So I set up an appointment with a shop literally across the freeway from them. Hector kept saying if anything changes I will let you know which made me feel uneasy as if he was going to pull something on me. SURE ENOUGH. I call the auto shop the next morning and the car hasnt been dropped off. Mind you its 9:50 a.m. I text Hector and said please confirm you will drop the car at auto shop. He proceeds to lie to me and say someone is already here looking at the car. I thought that was odd so I called into the general number and spoke to another salesman and asked if the car was being viewed right now. He said No, there are only 2 people here in our showroom. So then I asked him to go out and physically look at car to see if someone is looking at it. A long time goes by and then he text me and says someone is buying it. I asked which salesman sold the car and he says someone other than Hector. Now thats odd isnt it? Hector shows the car but another salesman takes the credit? Yeah no. They didnt want me to take the car in for inspection so they would rather LIE and say its sold. I am sending a total stranger in randomly to see if the car is still there, which Im sure it is! The guy who told me it was sold hung up on me when I told him I work for a law firm. They ALL LIE HERE, and cover eachother. And they dont want you getting vehicles inspected, NOT GOOD. STAY AWAY!!!

Wanted to buy the loaner truck and the sales manager said they would call me.....no call. Guess they just dont care

I have been taking my Tacoma to Freeman Toyota for over 3 years now. I am always greeted as soon as I pull into the service building. The staff is friendly, honest, and efficient. They offer me a ride home or back to work while I wait for my truck to be serviced. The service is explained to me and my concerns and questions are always addressed. I would definitely recommend Freeman Toyota to my friends and family.

Craig helped me when I came to buy a new pre-owned car the other day. He was very polite and patient! All of the employees here were a pleasure to work with. They were not pushy at all and were very aware of my needs.The car I got is wonderful and I feel like a got a fair if not cheap price for it. They have an excellent collection of vehicles and are honest about all of them.I would recommend this dealership to anyone!

My latest experience at Freeman was similar all of my previous experiences over the last 25 years. Professional, courteous and friendly service at fair prices done in reasonable time frames has always been true for me.Countless times Ive been given free rental cars when the service will take more than a few hours.As I have purchased my last four cars (two of which are still in use) from Freeman and used Freeman service consistently with all of them, my loyalty speaks for itself.I would recommend Freeman without hesitation.

Toyota makes a wonderful van and car. I own both. Getting parts for my older van, 2001 is easy at Freeman. When I retire my van at the end of the year, Im going to replace it with a new one. My car is only two years old and I anticipate many more years of use.Service is the area I have had problems with.Their mechanics are excellent. But I have had a call not returned, when I was told they would. One appointment I made was almost cancelled until I complained about it. So I get my car serviced at a specialists shop, where the mechanics are Toyota certified.

Everyone there is very nice.If you go there to have your car serviced they will let you borrow a loaner for free IF you have purchased the car that is being serviced.If you have NOT purchased your Toyota THERE nope, no loaner car for YOU!This is NOT a good inventive for me to want to come back to PURCHASE my next Toyota.Yes,....There is a shuttle - Runs until 5.Bring a book hang out in the lobby.

Have an awesomely fully loaded prixum. While my car is being repaired. Didnt cost me a dime. Life is good!

If you have a hybrid battery do not go to these guys because they are shady and they are liars especially Bobby. My car was still under warranty and I could get my battery replaced but they lied to me and I have documentation proving that my car is still under warranty doesnt matter to see or not. So if you have a hybrid battery dont even try to go to Toyota call Green Bean battery. Look it up on Google its 1500 bucks and its a 5 year unlimited mile warranty forget about Toyota and forget about this service these people who work in Santa Rosa are shady just like the people in Ukiah I dont understand why Toyota is so shady. If you have a Hybrid battery that needs to be replaced look up Green Bean battery again five years unlimited mile warranty. You will save 4500 bucks

Customer service not that great.

Purchased a Tacoma truck. Worked with a salesman named Jesse. He stayed late on two nights (one a Sunday) to help us out. Knowledgeable. Patient. No pressure. No rush. Most pleasant car buying experience Ive ever had.

I had just bought new tires and wanted to have my wheel alignment checked. I took my Toyota truck to Freeman Toyota and was quoted a price to have the work done. After a short wait I was called up to the counter and told the wheel alignment check was completed and no adjustment was needed, but the real surprise came when I was told that as a customer courtesy there would be no charge! The person helping me was friendly and knowledgeable and definitely the right guy for the job. Usually taking your car in to have work done is not much fun but this was a pretty good experience.... thanks Freeman Toyota.

I brought my car to have it worked on and the employees started playing games and no one would help me for over two hours! I finally had to talk to the manager and leave, with out getting my car fixed. Poorest service ever

Ive really enjoyed Freeman Toyota up until recently. Last year my car was totaled (hit by another vehicle) and if that has ever happened to you then you would understand the financial loopholes you have to go through with insurance and finding a new car. Previous to the accident I had purchased a service package that would pre-pay services to my car in the future. Well I never used my services due to my car accident and because I didnt cancel within 30 days of agreement purchase I had to be prorated the full amount that I paid. My car was not totaled within 30 days of agreement and the loopholes I had to go through to even contact someone for a service refund was tedious. In the end, I got less than half of what I paid for services I never used and the employees that I worked with could care less about my situation. How insensitive of Toyota to not have exceptions to service refunds for people in these situations. Its all about money at the end of the day, sometimes I wonder why I even go here to service my car

The service staff was cheerful and offered a shuttle to take me wherever I wanted while they worked on the car. Our car was ready when I was told it would be, and was washed and vacuumed. Check out was easy and my car was parked right outside the service dept. Everyone was nice and the cashier explained what the service people found and gave me their recommendations. A totally positive experience.

I was well treated at Freeman Toyota from my calling to get an appointment to my visit yesterday. Kyle Rochette led me through the process, spotted the fact that my belts needed replacing, and helped me get a solid 30,000 mile service. My 2002 Toyota Tacoma is running really well. I have 173,000 miles on the car and fully expect it to last past 200,000. My car was cleaned before it was returned and I was treated to a loaner so I could get some shopping done as well. All for a very competitive price(I know because I cross referenced with other Toyota dealerships before I came in) Thanks for an excellent job.