That store and those boys are the worst customer service in the Nation. I had to go there three times and got terrible service every time. Now my phone wont even accept codes. No help at all. The store was completely empty every time and they still didnt take any time with the customer but they would whisper to each other behind the counter and ignore the customer. Then another elderly person walked in as I was leaving and Im sure they treated her the same way. How stupid. I guess they dont think people over 25 have brains. Evidently Santa Fe is stupid to create that kind of service and store. They dont even offer a place to sit down while you wait. Again it was the worst customer service ever and it makes Verizon and Santa Fe look bad. I had to return the new phone I bought since they were of NO help.

Excellent personal service. Polite and patient, Anthony was helpful in resolving several issues.

Great customer service! I was honestly hesitant about going to this location after some of the recent bad customer service reviews, but staff was very helpful and friendly. Anthony was very knowledgeable, and Kyle was really friendly and eager to help. Although he was very new, he already knew quite a lot about the job and was very personable.

Very impressed with the professionalism of all three gentlemen working in the store both times I was in this past week. Anthony helped me directly and I am super impressed with his professionalism, thoughtfulness, and product knowledge. I highly recommend using this store.

Anthony G. is courteous, professional and knowledgeable. Whenever I need VZW assistance, I always visit this store. Anthony is awesome!

The one employee working at the time I went in was rude and dismissive. I intended to buy a Verizon plan to go with my new phone but needed help transferring my number, and he basically told me it was my problem and that I had to deal with it. No one else was in the store, so it wasn’t like he was doing anything else.

As of June 12, 2020 I appreciate the help that I got from Beau. He was patient and persistent. Thanks to him I will have a new phone today! I hope he is able to step outside and take his face mask off to get some fresh air. Thanks for your help and keeping us safe.

I have always had exceptional service from this store. Today Anthony and Dominic spent hours trying to program email for my iPhone and iPad. I deeply appreciated their time and professional knowledge.

Not the best of service, everytime ive gone you cant pay with your visa card computers are down, you have to pay cash,unless these youngsters are embezzling money..

My new iPhone was shipped to this store for pick up. I had excellent service in getting everything transferred from my old phone and my new phone up and running. Very professional and friendly. Great customer service. Thanks guys.

Dominic was great. Very efficient and overall a nice experience.

Verizon gave me a senior discount when I signed up for cable and when I received my first bill they didnt apply it in order to make my bill ridiculously higher. They dont want to service seniors with their cable services. They ignore us, but play all the old movies we have seen during the last 30 years to young people as if those movies were brand new. Seniors get pension money after the first of the month, but Verizon creates over drafts charging extra before seniors receive pension money. They are not serving our community, while serving only Verizon.

Had us wait outside for close to an hour than ignored me as she played on phone than was very rude will not be going back

Go see Anthony for all your phone needs. He is a great Manager, sales person and will get you taken care of! Definitely recommend this Verizon store over all the other Locations in Santa Fe.

I was concerned after reading some of the negative comments from previous customers, but my treatment today reversed that impression. I was treated with respect and the customer service, particularly by Breau, was very professional. My problem with recharging my iPhone was resolved quickly and efficiently. I would have no qualms about returning to this store for help.

Chad F took excellent care of me. I had received a replacement for my defective LG V20. Chad finished the work that a Verizon corporate store had started but not completed. Chad was courteous, friendly, and a total professional. He answered all of my questions clearly and concisely, never interrupting me. The location of this store is six miles out of my way, but its well worth the extra driving time because of the excellent service provided by the staff there.

Customer service was good, can never complain about that in a Verizon store. The small problem, is that they sold me a product that they dont provide / give returns or good product information. Now, even though I got it at the store, I have to deal with the manufacturer, not cool. Oh, when I purchase the item, I was not told the return policy and that bit of lack of communication, not good.

Mariana was so rude I stopped talking to her within a couple of minutes and asked the other woman in the store to help me. I was the only customer, and Mariana let me know she didnt have time for my questions, to go ahead and report her... Mariana really didnt want to help me, and she could care less about what she said to me as a customer, or that the other employee was trying to tell her to calm down. Mariana doesnt belong employed anywhere as a customer service representative. She likes to fight.

Not only were they of no help when I was trying to get a new phone after dropping my old one, they were dismissive and it felt as if I were doing something wrong. When I was trying to coordinate the online help with them, and even gave them the number to call, they would not help.Additionally, the 3 or 4 people who also came to the door were dismissed and told they could not help them.I acknowledge we are under quarantine, but even if this store were the only store in the state I would go elsewhere hoping, as a long time Verizon customer, I would be treated with a modicum of courtesy rather than dismissed with an abrupt we cant help you.

Beau helped us out this morning at DeVargas Plaza. He was so helpful, knowledgeable, and friendly! We came in with an old work-issued I-phone and he showed us how it worked! Great customer service! Thank you, Beau!

Issacs customer service was above and beyond. He lined up a great deal for us and made sure that we understood all of our billing and new phones as we transferred our new plans. I actually price checked him online and in a corporate store and we were treated better and given a better deal than anyone else could. By far the best wireless consultant I have ever worked with.

Beau Graham is the very BEST.... ask for him. He is extremely knowledgeable, helpful and respectful of his customer’s time. No need to go anywhere else!!

Kinda of rude. This is the first time. They acted this way. Theyre always helpful, kind, knowable, fast. They dont have everything you need at this store. They have to refer you to the Corp Verizon store on Zefarano. They only have 1-2 employees working at one time. Therefore the wait is a little longer.

Sandra and I came in as our 4s had failed on an update. Could not restore it. Lucas was tremendous in guiding us to a phone that suited her. We got a 6s and he downloaded all our info from my phone to hers, we went shopping for an hour and when we returned all was up to date. Lucas reviewed our plan and even with the new phone our Verizon charges went down. Needless to say we left very blessed and pleased with his service and the service of this store. Happy !!!

I would like too express the outstanding customer service I received on August 5th and 6th 2019 from customer service representative Mariana M. Her persistence and determination to resolve my phone issues was way above and beyond I have experienced, Mariana M spent a total of eight hours over two afternoons trying too help me and was determined to finish my issue to the wry end. It’s nice to know walking out the door that Mariana M has my business from here on out. The rest of the staff is outstanding as well they really are there to help people, Mariana M and the rest of the staff are assets to Verizon devargas center

Issac was well spoken, sincere, and extremely helpful. He made our purchase of a new phone line a pure joy. I highly recommend him. Great representative. One of the best Ive had the pleasure of dealing with.

Isaac was amazing. I felt as if he took the time to make sure I was getting the best deal possible along with getting all of my equipment ready for use. I have been a Verizon customer for a really long time and I love coming here because of the one on one service.

Switching from AT&T was a nightmare, through no fault of Verizon.The employees here were very knowledgeable, and I know a good deal about smartphones. They were able to help me switch service while staying on the same phone, and had the patience to let me battle it out with AT&T for hours on their landlines.I even locked my keys in my car after my second trip back from the AT&T store. The staff here kept me company while I waited for service to arrive.

Issac was friendly, funny, likes good music, is always smiling and was a great help. He helped me as soon as I walked in and was fairly quick and thorough. He explained in detail, everything about my plan. Best Verizon rep Ive ever had the pleasure to deal with!

They tried to add all kinds of “required” up charges - tempered glass for $40 and $30 for them to transfer data which anyone could do through iTunes. I knew better and left. Got on phone with an actual Verizon rep. No such charges “required.” I’m glad I trusted my instincts and walked out.

Beau and Sam provided excellent service in my switchover from ATT to Verizon October 9th at the DeVargus mall.There were multiple issues requiring their attention (ATT)they sorted through each efficiently, patiently and with smiles.I was in store for an extended period of time and observed friendly efficient customer service from Sam and Beau extended to even the most difficult of clients.I would highly recommend Verizon and the service of Sam and Beau at the deVargus mall.Thank you!!

Issac was very friendly, patient and helpful. He was also very professional, knowledgeable and cared about making us happy. He worked very hard transferring data including apps and contacts. He did not pressure us although I really didnt want a new phone, his patience helped me be comfortable with upgrading along with his dedication to explaining all the new features. Most welcoming experience with Verizon. No wait. No frustration. Were very thankful for issacs help

Awesome service. Very professional team! All my needs where met quickly and with ease. Never have had such a good experience at Verizon as the one my family had today. This is the store we will always choose!

Professional, polite, and incredibly courteous in providing excellent service.

I had a couple of issues and I spoke with Antonette and Lorianne and they went above and beyond to make the situation right for me. These two ladies are what great customer service is all about! They turned a tough situation into a pleasant customer experience! Lorianne manages the store in the railyard in Santa Fe and I would recommend to see her for any of your needs.

Lorianne is great and helpful. The staff the is always a pleasure to work with. I dont go to any other store. I will send my friends and family

Issac helped me very quickly and all of my questions were answered. I was guided politely and got a new tablet! Successful journey THANK YOU ISSAC!!!!!

Worst customer service I have ever experienced.I purchased a phone charger and a case for a Samsung phone. The store did not have a case in stock and offered to have the case shipped to my residence. After several days, I called this store to get a tracking number and was transferred to another number and was disconnected. The next day I called again and and was notified that the store could not find my tracking number but would call me back as soon as they located it. I never received any calls and was completely ignored. Poorly run store and no resolution. I called twice and was again ignored.

Issac at Verizon have me fantastic service. I neede a new cable and a screen protector and he made everything go fast and easy. Great experience.

Normally go in to see the best employee Chad F but I was sad to find out the best employee this store has ever had no longer works here!! Cant say much about the other employees they are very rude and always try to sell me something i dont need. Chad sold me an iPad for my kids and a hotspot for myself when i travel on plane but for some reason this store thinks i can use devices i do not have use for chad was not only a great sales man able to give me what i NEEDED but also make the experience joyful and fun throughout my stay. I will no longer come to this location due to his absence. Im very disappointed in the service I have received since he has left. Other customers told me the same thing during my last visit. Seems Chad was a big reason anyone stayed coming to this store!

I came into the store I am 72 years old and Antoinette was very helpful understanding and amazing. Thank you Antoinette for everything. I am very happy with the service

Antoinette helped with my new phone. She is great and has a great personality. She better stay here for a long time!!

Esperanza DDEsperanza did a great job with my tablet in addressing the issue.Esperanza did a great job on working on ymy tablet. She is friendly and courteous and professional. Thank you Esperanza.

I had a great experience there. Russell and the rest of the staff were amazingly patient and reassuring (not to mention having a great sense of humor) when I came in with a request that turned out to be much more complicated than Id realized, clueless non-tech type that I am! Id recommend this place to anyone.

Issac is very conscience and knowledgeable. Provides Great service! Best Verizon experience Ive ever had.

My fiancé and I wanted to combine our plans. We are both coming from family plans and wanted to upgrade. Our wireless consultant Issac was so wonderful! He made sure that our familys plans were taken care of and that our plan was the most affordable for us. Highly recommend Issac, he was so helpful, and we will definitely stay with him and Verison.

Issac was very informative and helpful! My phone purchases and set up went smoothly. Store is very busy with long wait times.

Isaac was very helpful I came in for an upgrade and to reduce my overall bill. we did both. Im a happy customer.

Gowireless Lucas and James were fabulous tonight. They were patient, kind and funny. They know what they are doing and explained it all to me in English *:-)

Great customer service. David was great and answered all my questions.

Esperanza was incredibly helpful. She made the experience smooth and comfortable. She was thorough, knowledgable and professional

Lucas Martinez is my hero. 4 hours with patience class clarity and humor. Many thanks! Abby

Great experience stayed after hours to help me set up my new phone .. that is why I am a forever Verizon client... customer service Lucas was great

David and Anthony were absolutely fabulous, I needed remedial help with my new phone and help with the mobile hotspot. Thanks to them I am able to use my laptop and IPad!They went above and beyond for me

Anthony was the best ever. He made my experience and business with you easy and delightful. Richard Lindsley

Today I experienced delightful and successful service from staff member Enrique, who was helpful, knowledgeable and friendly. I highly recommend this business!

I was only there to work on their network but their staff always seems friendly and knowledgeable.

Issac was very knowledgeable, efficient, and thorough in helping me upgrade to a new device. I would highly recommend him to other Verizon Wireless members!

Issac was extremely helpful in setting up my phone and getting me out of the store as quickly as possible as I was in a hurry. He explained the phone, accessories and contract with me.

The quality of the experience is what I expected for a Verizon store. I got the information I asked for. The young lady was knowledgeable and helpful.

I have worked with Lori and Esperanza they are both great my favorite store hands down

Issac was very good at staying professional under extreme pressure. I was very impressed!

Antoinette is a great sales person. Treat customer good and really respectful to customers.

Esperanza, David & Anthony were extremely patient, knowledgeable & kind. Thats will be the only Version Store I will come to in the future.

Esparanza is an amazing thoughtful and caring customer service person. Thank you so much Esparanza for making my complicatedPurchase a smooth one.

Great..just got my first smart phone and Lucas was so helpful and km nowledgable!

Loraine is FABULOUS! Personable, professional and knowledgeable. Love her!

Excellent service in every way. Very professional! Great employee.

Very professional, courteous and helpful. Thank you Lucas Martinez and Lorraine Manzano results. Assets to Verizon. Again thank you.

Isaac did a fantastic job of taking care of me he made sure that I needed everything that I received and he gave everything to me at a fair price

Danny was super helpful and very calm when I washed my I phone in the washing machine👏🏻

Issac was pretty awesome, he answered all my questions, and explained to me the benefits of a free tablet! Best Verizon rep ever!!!!!

Issac was great! He was very patient, helpful, and has great conflict resolution skills.

Issac was exceptional in his service, knowledge, and efficiency. He was an absolute pleasure to work with. Thank you for going above and beyond!

Issac was amazing! He really helped and was extremely efficient.

Great service, I would definitely keep doing business here.

Issac was very patient for me being a non technical person. He was very thorough and effecient.

I luv luv luv Lori and Lucas they are AMAZING!!! this has to be the BEST Verizon in santa fe new mexico in los angles and in all the united states and probably in all Europe too. I look forward to having problems with my phone (for sure not caused by Lori or Lucas) simply because I get another chance to see them. (Sadly) because I havent have any problems ( because of Lucas and Lori)

Went in to buy 32gb Samsung 6. They offered me a 64mb with a $100 mail in rebate, so I took it. I tried to claim rebate and found out that offer expired a week earlier. I went back to store. After speaking to manager they offered me a $150 Bluetooth speaker for free. Very good customer service.

Very helpful and knowledgeable with various products. I would send friends to see him.

Dominic was amazingly helpful and knowledgeable.

Issac was extremely help. Fantastic customer service. 10 out of 10

Issac has good customer service and he was very helpful and professional!

I had the best experience and am very very pleased with the customer service

Lori was very busy but very helpful she did a great job

I have been coming to this store for years. The service is amazing and fun exceptional staff.

Issac was great! Amazing customer service.

I love my experience with Chad and zack today at verizon in Santa Fe

Issac was great. Excellent service.

Issac was amazing! He did everything in his power to help me out!

Very wonderful service. Thank you esperanza

Honestly one the worst shopping experiences I have ever had. After spending FOUR HOURS I was told they actually cant help me because the name on the bill is different than on my ID. I was ready to buy the S9 and walk out but now Im going to switch providers. Such a terrible experience after buying my phones from here for years. Skip it this place is really scraping the bottom for its employees.

My visit was great Lorianne did a fabulous job

Excellent, very satisfied, Antoinette was very helpful and patient with me. Thank You.

Esperanza is Amazing, Fast, and so knowledgeable. Thank you!

Nicer place and people. All questions were answered.

Had open on the door, but the place we was closed

It was fine. Thank you Esperanza.

Cardo was really great helping a 60 something!

Fantastic store with expert friendly help! Ive been coming for years!!!