They should more friendly. It felt like I was asking them for a favor, always had a what do you want face! Sorry if Im bugging you at your job. Im information was terrible. The only friendly was the lady where I payed my tags for the DMV. Thank you for having a great smile on your face.

I went to pick up some maps and info for a trip. Wait was shorter than Id experienced pre-covid. They were well organized and efficient with covid precautions. The folks who helped me were knowledgeable.

The best customer service. Extremely clean. So many options for travel & insurence help. Their range of maps and travel books is amazing and cheap. Their membership cant be beat!!!! ANYWHERE!!!!

We called in for service today to tow our car from Solvang at 1:43 and had to call back 4 to 5 times and still never got another guy to come out. The first guy came out and said that he was here and he called but he never had a call on my cell phone. It’s a sad thing when an 83-year-old lady had to sit here and worry about her car all day and all I tried to do is to help somebody out. I think that AAA should be ashamed of giving such poor service in such a small town where everyone knows each other hopefully they can get it together for the other people I’ve never had this problem with them before and it’s sad if this is how our world is becoming because there’s not enough drivers.

Staff very friendly! Call with operator was easy and tow truck dispatched to be there at 8:15am was there at 8am. Ben the driver was professional, and very nice gentlemen ! Thank you!

Great customer service Abraham in car insurance great on explaining all the questions we had... Thank you Abraham M.

Absolutely perfect! Quick and efficient!

Everyone is always very nice here. Cant go wrong with doing the DMV stuff here. And to have the travel agency option here is very convenient.

Ive been coming here for 6 years to take care of all my insurance for all my vehicles

So much better than the DMV!

I have historically been a huge fan of AAA - hands down, a business I value above most — it has been within the last several years that my opinion has changed. The amount of time that I spend on-hold waiting for a representative to answer for emergency roadside service is unbelievable and represents poor service, in my opinion.

I was able to take care of everything I needed within 15 minutes.

Thank you Jesus for AAA membership Rom 8:28😇My Registration last day to pay was May 2nd before I would of been charged late fees. On Saturday May 1st, I was able to pay registration at AAA instead of the DMV considering 🤔 I would of missed the due date. So AAA came thru also, was able to check-in with a travel agent for vacay time later this month🤗❤️🙏 Thankful and Grateful to be a AAA member!

Very very helpful if you dont have AAA membership for your DMV purposes you should think about it

Wonderful experience. Met at the door by a guy who directed me to wIndow 3. I had my new tags and changed my address in 15 minutes. Easy as apple pie. Recommended over the zoo that is California DMV. Thanks AAA!

Beats the DMV for registration issues.

Always a well organized staff and smooth experience. Theyre handling Covid-19 social distancing very well. Sure beats going to the DMV for most things.

Ok, what can I say. You want roadside service?AAA! You want easy DMV service?AAA! An Insurance company that when it comes to a claim, actually cares about doing it right and not just saving themselves a buck? AAA! This is in addition to travel service, map service, ECT. Ok I sound like I work there when actually I dont. Ive just been around and know a 5 star company when I see one.

I canceled my membership months ago!! I have called and left messages asked for the supervisor of this branch to call me back zero communication they still have not sent me my money back!!! So unprofessional! Don’t do Business here!

I am always happy to get on the road knowing AAA has my back.

Always helpful, everything is clean, well spaced out and I feel totally comfortable going in here without fear of overcrowding during the pandemic. They have really streamlined the process for all needs and each time I have visited Ive been in and out of there within a very short time! Highly recommend!

Best alternative instead of the DMV.

Love love love.. not having to go to DMV

Always great service!

Easy to use website

Lots of friendly help, great place to plan your vacation. Good experience.

Quick and Direct help for any of your needs.

Great place to get maps.

Great fast friendly customer service in each department I needed.

Rosie was so awesome. She is very polite and very knowledgeable.

I truly appreciate the set up they have during the covid19 period. And I appreciate all the help I got from the young lady on the outside station that helps to fill out all the paperwork before you enter, thank you very much for a job well done.

I simply cant get my membership fee refunded. It was taken twice on Sept 8, once as a recurring payment and once as over the phone. It was human error on their part. The recurring was set up after I made the payment with a real live human. It was set up for Srpt 2021 renewal. Ive called 5 times, starting the day after the error was made. I was assured my refund would arrive in 3-5 business days. Well its the 24th now, I was told on Monday this week it should go out that night. I finally stopped into the branch today and wow! It SHOULD go out tonight. Whatever. Ill take my car club, car and renter insurance elsewhere the second I receive my refund.

Felt very safe, everyone had masks and gloves. It definitely felt like they had a system in place for your safety and theirs. Overall fast service even with the safety measures. I was genuinely happy and relieved it wasn’t a stressful process which I initially feared before going. (COVID - 19)

Kind, helpful employees.

Great customer service they accommodate my friends needs and were able to facilitate and expedite her transaction in a timely manner.

Excellent customer service. Very helpful in explaining documents and where to sign. SAFE accomodations being made during COVID. Saved me time and hassle.

What is transferring a title and it works very good except you have. You have to get a smog check within 90 days of transferring title.

They are fast and courteous. In over a decade of being a member I have never had anything less than a pleasant experience with them and often have had a great experience.

Everything is done outside currently. Understandable. However while waiting in the hot sun, 82° 25minutes, they dont provide any shade. That could have easily been done with a few canopies, umbrellas or easy-ups. Not understandable! Im disabled and only have one leg. When I asked if they had a chair I could sit on the young, able bodied woman said NO! Very abruptly. When I told her I had a hard time standing for very long she very curtly said, We dont have any chairs! Not understandable at all! They did help me with what I was there for but nothing else. Outside service, ok. Hot sun, no shade not ok. Not providing a seat for a disabled person not ok. Suggestion for AAA: provide shade and maybe have bottled water if someone needs it, provide seating for handicapped people if needed and fire that inconsiderate moron!

Its so great how you could handle most of your DMV stuff there because the covid 19. The new normal sucks

Agent sold me car and home insurance. I cancelled both of these when I moved to another area. Agent did NOT disclose that car insurance had 12% early cancellation fee attached to the car policy if the policy was cancelled before one year either when I purchased the policy or when I cancelled it. Thus I could not understand why the refund check was about $130 short. After several phone calls to AAA I was finally told the truth. I was being charged a surcharge for cancelling early.Yes - there is a small paragraph about this on the last page of the glossy booklet they give out. The Manager of Santa Barbara AAA has been called several times to try to issue a refund check. He does not return phone calls. Beware of taking out insurance with AAA Santa Barbara - all smiles and pleasantness when they want your business but NO customer service if you try to cancel policies.

Awesome as always

Great service

Do not trust AAAI had a AAA insurance for home and Auto, after home inspection it was fine.time after month they cancel the home insurance without notice.I have to pay two company for home insurance . they never told me to my insurance has been approval. Also,they raise auto insurance, because, your home insurance has been cancelSo i cancel the auto insurance and I have to pay early cancellation fee.... about 600 dollarwhen i sign the contract they never explains 12 percent cancellation fee.I will never use AAA again

Very good

Fast and effecient

They offer you *free renters insurance* when you are getting a car insurance with them, the agent pretends to be nice so you say ok after listening to the blabber for a while. However what they dont tell you is that if you will receive a bill to make payment for the so called free renters insurance, and if you decide to cancel it you will later receive another $89 bill in mail for your CAR INSURANCE!! They so badly need a few more bucks apparently, whether you pay it as renters insurance, or we will put it on your car insurance anyway. However, the business is very nasty as they never tell you these two insurances are related in any way.When you complain about this shady business model at AAA Santa Barbara, the agents turn out rude, cheap and not helpful.

Staff here is always extremely friendly. The small annual membership fee is a bargain considering I rarely have to go to the DMV anymore.

Good, friendly & competent service - many times better than drudging through the DMV - I wouldn’t go anywhere else now that I’ve experienced the Auto Club

I have my homeowners and car insurance here. Happy with both but it is getting more difficult to do insurance business there as they do want you to do it online more and more. Travel services requires still good. Overall Im still happy and I do get enough AAA discounts to still make it worth it. We also have used their battery service which is overpriced but super convenient because they come to you.

So much faster than the DMV!

We love AAA. We have all our insurance with them and use them for car and hotel rentals. Great rates and promos on insurance and travel.

Do not use AAA travel. I was lead to believe that there were no charges for travel services except for booking airlines. That was not the case with my recent trip to Mexico. They used a 3rd party, Pleasant Mexico Holidays, to book my flight and hotel. Their services were unPleasant. That group charged me way more than if I booked myself. The hotels they chose were time shares that nickel and dime you for everything, no free internet. You can’t drink the water, so they put water in your rooms but charge you for it. They charge for coffee and pool towels etc. The restaurants and bars had subpar food and drinks. You cannot get a lounge by the pool because guests put their towels on the chairs at 6am. I would not be surprised if Pleasant holidays doesnt books these time share places because they get a kick back from them. The time share people constantly pester you to buy a time share or their other services. At one of the hotels, I was supposed to have a jr. suite for 5 days. The suite was on a very busy street, across from a fair. The 4th floor room had no elevator. Also, they provided the wrong travel locator for the airlines reservations. The bottom line is book your own travel. You will not be pleased with AAA free services.

Infectious enthusiasm about seeing the country with all its variety and a big help if your car lets you down.

Very good services

They came right out, 5 minutes tops! We were stuck in the shoulder on the fast lane. They called a Highway Patrolman to stop the traffic in the All the lanes, so we could get over the 4 lanes to the right side of the freeway. The AAA man was funny, pleasant, respectful, & nice. He took us 90 miles back to our mechanic and was a total gem!

Always so fast and friendly.

May 2015: purchased a used vehicle from out-of-state party. AAA folks were incredibly helpful and patient with us. While I was there, they gave me a quote on insuring with them and the quote was very competitive with what were currently paying. All three employees with whom I interacted were outstandingly helpful.

It was bustling at closing time. Felt kinda rushed by the helpful staff. Office needs an interior facelift.

I have been a member for years and have always received great service here. Whenever Douglas is at the front desk, he always goes a little bit beyond 100% offering an additional relevant map, interesting personal insight, or referring to another staff person with more knowledge.

Aaas a little more expensive than some insurance is but theyre well worth it they treat you with respect they done things for me that other insurance companies would not do and theyre clean theyre courteous and you never have to go to DMV again thats the number one thing and roadside service is fantastic thank you

I had a problem with the registration of one of my vehicles so I went online and made an appointment at the DMV. My appointment was made for 4 days later at 10 a.m. I arrived 20 minutes early and walked through the door and was stunned by seeing 20 people in line ahead of me and no where to check in for my appointment. After 10 minutes of waiting in line and only 2 people assisted from the line ahead of me, I left and went to AAA on State St. I walked in the door, explained my issue and was helped and out of there in 20 minutes. The woman who assisted me was knowledgeable and very kind. If you have AAA, dont even bother with the DMV, to straight to AAA. They offer such great services!!

Such helpful people !!!

Just the DMV services and towing benefits justifies membership. Don’t need maps and travel services no more

If I can I would give them -5! They let me waiting in sunny parking lot for 5 hours without any update, I call them several times I even talk with supervisor but every answer was we will call you back and they never called me! They were so rude and unprofessional over the phone even if they know that I was in trouble! Don’t waste your time and money!!!!

I have been a member of AAA for a few years now. I bought several policies with them and recently I needed to purchase two more policies but they refused to insure me without a cause. I tried several times to have them give me a justifiable reason why they wouldnt insure my property but they kept sending me to different people. I tried several times via telephone and in person at the SB office but after several (4 weeks) attempts I finally gave up and terminated all my policies with AAA and went to Allstate instead. I had homeowners, renters, renters earthquake, and auto policies with them. I figured if they are giving me the runaround and not answering my questions, I would have had the same problem if I ever needed to file a claim. Their service at the Santa Barbara office is the worst I have ever experienced. Everyone I spoke to at the SB office was very unprofessional and rude. I am glad to say that I am now part of the Allstate family and I feel secured and comfortable. Good bye AAA

Helpful if youre lucky enough to get the knowledgeable staff person. One out of three in our experience.

It is a SB classic!

Easy to deal with and far better than calling or visiting the DMV.

Fast and easy way to get it done

Staff are courteous and helpful. Nice to be able to do most DMV transactions there as well! Also has ample parking.

The best for auto insurance. I found that they have the best and at the lowest prices.

Good food and it stays open late !

Great staff and super service!

Recently needed help while abroad. AAA travel genius Kiona Gross came to our rescue! Were longtime members always very satisfied with AAA service, but Kiona took it to a new level. Thanks!

Been a member for 9 years, Priceless!

People Beware!I went to get my registration as I moved to CA. They came up with $500 I have to pay for it.As I had no enough cash with me ( I thought it will be max $300) I went home for some more.Meantime I checked online how much is the registration as I felt the 500 was way too much!!So online I found out it is $275 for my 5 year old car. I went back and asked them and showed the guy the printed sheet. He was like: I don’t even look at this! And he went back and forth and wanted to give me a $50 break. Plus he had a nasty attitude, telling me that yes, thats the best if you go to dmv...So I got really pissed and went to dmv where I payed $275. So be careful when its time to pay, looks like they working for commission! :))I never go back there! Ever!

AAA is always very helpful. Im glad that Im a member. 😀

I LOVE the Santa Barbara AAA!They are always kind, pleasant and helpful!

Quick, organized and helpful.

It seems strange to write a review for AAA, but Ive been buying insurance through them for years and theyve always treated me right. Not the cheapest, but their service is great.

Auto club is a great program if you can afford it. The ability to file dmv forms etc at their office pays for itself! Add in complemenary towing ( can be upgraded) and its a really great value. SKIP. DMV. I repeat, SKIP DMV!!

Professional

Love this place and the employees are so nice and helpful ❤

I have been a member of Santa Barbara AAA for more than 10 years, and I have never had a bad experience with them. They are courteous, expeditious, and save me so much time by me not having to deal with DMV. I love Santa Barbara AAA.

Great and friendly employees. Some wait time but its worth the wait.

Friendly and helpful, sure beats dealing with the DMV! Provided lots of help when I had complicated registration tasks to do.

Old and out of date (Hey, remember the 70s?) They think theyre doing you a favor when you go in there.

AAA you cant go wrong ...what more can I say .

Who still goes to the DMV, when you can get most things done at AAA? They are friendly and knowledgeable and the wait is very short!

Afraid I have to second how terrible AAA is in Santa Barbara.Have been a 35 year member but when I finally called for the first time for a tow,the driver declined. Had to hire a private tow for $150.Try complaining? That means being put on hold FOR DAYS or simply getting a BUSY SIGNAL

Have been a member for 34 years. Great service at the Santa Barbara office. Competitve rates on automobile insurance.

Very good customer service.They go above and beyond to help customers to save money I call it a customer sarvice with a smile

After dozens of attempts over the past 3 months to have my mortgage lienholder added to my AAA homeowners insurance, my mortgage lender bought insurance for my home loan and charged me $2,500.00. I already paid AAA for homeowner insurance but because AAA refused to call back, or communicate with me in any way about adding the mortgage holder, I ended up paying for the same cover twice from two different companies for the homeowners coverage. In October I went into the Santa Barbara AAA office and spoke with the insurance rep, Mike, and he assured me he would take care of adding the mortgage holder to my policy. He didnt. Then on Nov 29 AAA cancelled my home owners because they couldnt take pictures of my property. An agent from the Santa Barbara AAA branch came and took pictures the first week of November! With service like this, I cancelled ALL my AAA insurance (autos and motorcycles). I went with State Farm (cheaper, by the way) and now I am trying to get my mortgage holder to cancel their insurance and issue me a partial refund. Geeze. So far, this whole ordeal has cost me an extra $2,500.00, that I should not have had to spend, plus 3 months of anguish, worry, and hours of wasted time and effort. Thanks to Krista at State Farm on Fairview in Goleta for the excellent service and expedient binding for my home and autos (plus she contacted my mortgage holder immediately) :-)

Shout out to my boys down at Triple A for arriving faster than the ETA and saving my Bae from arriving late to her important event. You guys rock ✊🏽Next time Im in Cali drinks are on me 🍻

Living room styled atmosphere, where it feels natural to be comfortable, staffed by wonderful, friendly, knowledgeable employees.

AAA travel agents are so helpful! Great ideas and follow-up!

I am a 19 year member of AAA automobile club of Southern California. I stopped in the office today to change my address for vehicle registration. They refused and said I could do it online and handed me a form with over 100 lines to complete. When I pressed they said I could lie and say that I lost the form I was holding in my hand and then pay a $20 fee to get it replaced. While I was at it I could change my address. How helpful. So I gave up and left the auto club. I went to DMV.GOV and created an account which required every personal piece of information a hacker would desire. I have now been in the process of updating this information on-line for 70 minutes including a call to the DMV help line (1 hour wait time). In the past I have always recommended to friends to avoid the DMV and just join the auto club. But now the auto club refuses to provide basic DMV services you might as well save your annual membership dues. I will no longer recommend the California Auto club.

The Santa Barbara AAA is excellent - the people are both super knowledgeable and friendly! Couldnt recommend highly enough, have been a member forever.

Ive been a member of SO Cal Auto Club in Santa Barbara for 49 years. Have always found their product, auto club, insurance and travel service excellent.