I hope the manager at this store sees this review because I am super grateful for how Aaron helped us. My grandparents decided it was time to upgrade to a smartphone and my family decided to add them to our plan cause it would be cheaper in the long run. Aaron could tell I knew what I was talking about and understood what we were looking for. Now, he was also super understanding and respectful of my grandparents who asked questions randomly and honestly were a little out of place based on the conversation topic but he was super great with his answers and how he answered them, looking at them and speaking clearly with an answer they understood. I greatly appreciated his service and interaction with us a well deserved 5/5 experience for us.

Matt Honeycutt was awesome!! He helped us set up 4 phones and we were in and out within an hour. Very nice helpful and willing to help with any promotions. Go see him if you are wanting better service!

Had to get a new Apple phone as my 6S was done. Would no longer charge. Matthew was very helpful. All questions answered accurately and easily. Was in and out in under an hour with everything I needed. Would highly recommend!

I had the best experience possible with Caradys Lineberry in the Sanford Verizon store. She was very knowledgeable, professional, proficient, courteous and helpful. I had a frozen replacement phone, did not remember my Apple ID, but with all my problems she was able to help me and did so with a positive attitude. She did not make me feel as stupid as I felt because I could not remember my id. I admire the respect she showed me as a senior citizen and as a result of her kindness, knowledgeable and professionalism I bought a new phone from her. I plan to order one for my daughter as well and will only do business with Caradys. I would also say that I did not receive the same kind of customer service from the staff at the Apex office. They seemed annoyed with me and unwilling to take the time with me to get me back up and running with my phone which I use every day with my real estate business. Thank you for CARADYS! She was AWESOME!!!!

I was able to switch my service with ease at the retail store. Everything was processed in a timely manner and details were clearly explained. I am happy with my Verizon.

Dale Thomas. does a great job! Greets you with a smile...although you cant see it : ) Ive only met with him twice, but it was a very professional experience. I wanted to put my cell on international for Great Britain and he asked me when I wanted to start...I said as of today would be fine and he said, consider it done!What impressed me from the start...was his energy! Of all the visits I have made over the last nine years to the Cameron Verizon Authorized dealer on Hwy 87, just just 4 miles from my home...I have NEVER had anyone show the professionalism that Dale has!I actually took the time to go back to the Cameron store several times on the international issue, neither time were they busy. As I entered, a gentleman asked me what he could do for me. I quickly said that I just needed to get International calling for GB on my phone. He replied, we dont do that here, youll have to go somewhere else!I definitely hope that Verizon will follow up on the customer care service at that location.I feel very comfortable at your Sanford, NC store location! Dale not only looks the part of a dedicated, CS employee...but he appears to really love his job...and it shows! KUDOS to Dale and the store manager, sorry, I failed to get her card & spoke with her briefly.Jan D

If I could give 10 Stars to MEGAN MORGAN, I would!!!! My husband and I decided to upgrade our phones and our cellular plan based on all the information that Megan provided us today. We both have older phones and knew we needed to get new cell phones but we were not looking forward to the process. However, Megan made the process easy and pleasant for us. She took the time to explain the pros and cons of the cell phones and supporting accessories we were considering, and the new plan for our age. She also took time to explain why it would be a good time now to upgrade for our phones due to the time, our phones phasing out, 5G integration, and customer incentives. We knew every part of the cost we would pay today, and the cost in the upcoming bills out to two years, which I so appreciate! Megan has a wonderful personality, loves to help her customers get the cell phones/accessories that they need for their lives and their budgets, and it shows in her excellent customer service! Thank you Megan! You are our person now! :-) Lesley and Russell Moore

Erin helped me out SO much! He was an awesome young man! I have connected so many people at Verizon but none helped me as much as him. The lady who finally fixed the voice mail for me from level 2 was also awesome! I lucked up and got two beautiful souls to help me with my problem this time! Thank you both! To all the others that tried to help you are appreciated also!

Great store. Ian was very friendly and helpful in finding the best deals on phones and plans for me and my son. Highly recommend this place for great customer service.

Customer service was spectacular. Randa and Ian went to stratospheric levels to fix my not so common issue. Kudos!

This is the very first time Ive had a pleasant experience swapping carriers and doing so in store. Our associate, Lupe, absolutely crushed it, and did a great job keeping us informed of everything that was going on while finding us the best deals. If Verizon as a whole did as good a job as she did, youd have customers for life based entirely on the customer service. Thanks Lupe.

I was assisted by Rudy. He proactively reviewed my account and recommended a change in plans that would SAVE me a significant amount every month. When I inquired into upgrading my iPhone, he found an upgrade offer at a significant discount. Rudy provided excellent and efficient customer service. Thank you Rudy!

Staff is always so friendly and willing to help! Have been coming to this location for years now and never disappointed.

People who know the products, know what you need without trying to oversell. Excellent..

Very personal and helpful makes my purchase very satisfactory and I would recommend this person and firm if you are considering a purchase.

Awsome a lady name Caradus I think has always showed perfect attitude to customers

Caradys was awesome. We ordered new S21+ and Note 20 ultra 5g and she had them here quick.Easy process and would recommend them to anyone.

I broke my phone, got the new one in the mail through Assurion, and needed help setting it up. Shemar was so friendly and helpful. Perfect customer service....friendly and knowledgeable. Im so grateful!

Matthew Honeycutt was fantastic was a huge help. My Daughter phone was stolen he was able not only get her phone number working again she was able to upgrade to an iPhone 12 . Great customer service. I will definitely be back .

Very patient and helpful. Offered good advice.

Dale Thomas provided excellent customer service. Thanks for your assistance!

I was absolutely dreading going in to a Verizon store to get an upgraded phone, however I was greeted by Shemar and he made the experience very enjoyable! He was knowledgeable and patient with me throughout the process. He is a valuable member to the Verizon team.

My representative was Betsy Smith. She is amazing with cellular technology. Thank you Betsy. A very pleasant experience.

I had a great experience yesterday. I appreciate Shemar Tunstall, thank you for your patience and knowledge!

Caradys was an excellent sales rep. She was knowledgeable and helpful throughout my buying process. Wish all people were as pleasant as Caradys!

Shemar Tunstall and Aaron were excellent! Great customer service, very patient and knowledgeable!!! Best service ever hands down!!!

Ian was a great help. Thanks!

I was extremely pleased with Caradys L. today. She solved my problem while being very patient and understanding. I’ll ask for her n next time. Thank you!

I was totally disarmed and completely happy with my experience with Caradys L.at the Sanford Verizon store today. She took several difficult issues and solved each without breaking a sweat. She was patient, personable and warm. My first good experience with any corporation for about 10 years. Cellular Cells should promote her and pay her more. Keith Merritt

Matthew Honeycutt went out of his way to deliver great service when I needed a new phone. I specifically chose this location because of him and he met me early on his day off to ensure I got taken care of correctly! Matthew has extensive knowledge of the products and really payed attention to what I wanted; because I wasn’t ready to give up the iPhone home button, he knew right away to recommend the new SE. I have always and will always continue to bring all of my phone questions and needs to Matthew here.

My husband and I had an amazing experience at this Verizon store. Our customer service representative was Shemar he was so kind, patient and informative. He was so knowledgeable in all products and services that are offered, also took the time to explain everything in a way we were able to understand. Shemar took the time to not only see what products and service would meet our needs, but took the time to get to know us. We were treated with that personal experience.

I HIGHLY RECOMMEND THIS LOCATION because of Morgan! I was three hours away from my home in Virginia, but because my device stopped working unexpectedly I had to make an emergency trip to this location.Morgan absolutely went above and beyond to provide the most outstanding customer service that I’ve ever received. And I have extensive experience in customer service including working for Apple, but I was in a crisis with my old device due to the touch screen not responding, and she was able to get my information transferred over to my new device with no problems!The information she provided was extremely insightful. I can’t even explain how amazing my experience was in a single review.I would drive three hours back down just to work with Morgan. I will never forget the customer service I received, and I will always recommend this store.Thank you Morgan for graciously helping me avoid a disaster. As a company, please do everything in your power to make sure that Morgan continues to level up. Because she understands customer needs, and I even saw the way she interacted with her coworkers with genuine kindness and compassion.She is the epitome of INCREDIBLE and the people she’s surrounded by are lucky to be able to work with such a kind, intelligent, and special person.

Great customer service. They explained the difference between plans and phones and gave estimates to help understand the difference in the plans

I’ve been to several Verizon stores all around NC and this one is by far has the best customer service experience out of all them 10/10 recommend going to the Verizon Wireless in Sanford NC.

I was previously a customer of 12 years with Boost. After visiting the Boost location in Sanford NC and experiencing horrible customer service I went over to the Verizon store in Sanford NC. I was greeted by a very friendly staff. The store was busy but I was attended to in a timely manner by a gentlemen named RJ. RJ was very friendly, knowledgeable, patient with all my questions and made me feel very comfortable becoming a Verizon customer. I highly recommend Verizon and if you are in the Sanford NC area and need a Verizon store go to this one and ask for RJ.

Got in and out super quick.

My phone was so messed up the girl help me so good I am so happy with her help she saved me from throwing my phone across the yard thanks people

To be honest I hate going to Verizon. Ive had bad experiences. This time we went in for my wife. She needed a new phone and I was very hesitant about how this was going to go.However........Jay greeted us and was very kind, professional and entertaining. He listened to us and knew EXACTLY the kind of phone my wife needed. He didnt try to push us toward something she didnt want or need. He set it up, made things very easy and answered any questions we had. I actually left that store with a smile on my face. I only wish there was a Jay Baker in every store we visit.

I’ve been with Verizon for a while but they really helped me branch out on my own account and made it a very easy transition!! Highly satisfied customer.

I came in to help my grandpa unlock his phone and change some settings so it would be easier for him to use. Megan was so good with him and really took the time to help me make things easier for my grandpa. She made labels to help him remember his passcodes so that he would able to use his device in cases of emergency or when I couldn’t be there. She went above the call of what she is paid to do and instead of just taking care of the phone she took care of the person!!

Wonderful location! I was helped by a sales associate named Ian who was phenomenal on his knowledge of Verizon’s plans, knowledge of every device I own and was very helpful with all of my questions that I had. Being a college student, I don’t have time to really learn knowledge of problems I’m having with my phone but Ian was very swift to identify the problem, fix it and even give me advice for any future problems i may have! Will definitely be back to this location when my upgrade comes around and definitely look forward to receiving assistance from Ian!

Good staff they definitely look to find you better deals. if you purchase a tempered glass or screen protector DO NOT LET THEM PUT IT ON. Also they will charge you 40 bucks for 1 but you can get a 4 pack on Amazon of the same exact brand for 8 bucks.

Shemar was a delight to work with! He helped from the time we walked in the door, til the time we walked out! We purchased the new iPad Gen 4 at a great deal! Thanks again Shemar!

We were assisted by a polite, very knowledgeable young man. He answered all questions without hesitation. 😃

I had a great experience coming into Verizon. Caradys Lineberry was such an excellent employee. I have been with sprint for the longest time, I was beyond unhappy. Caradys came in and helped me out with a much better phone and service. I am super excited to go through Verizon now all thanks to Caradys Lineberry!

I usually don’t leave reviews, but I can not say enough good things about the nice young lady Megan Morgan that assisted me, I’ve had my share of good and bad times with Verizon, however when I was greeted with such enthusiasm I knew this experience was going to be good!!! Mine issue was a simple fix but Megan still made it so smooth. I noticed from past reviews this is a common occurrence for her,, somebody give this woman a raise

Ian was very polite and friendly. He helped us out with a new glass cover for my phone. He actually put it on and that’s what customer service is. What a great guy. Will definitely come back!!!Don

Megan has been a blessing to me and my family!! She has helped me to understand everything very well. Megan also was very kind every time I have had to come in or call her to ask questions.

Caradys Lineberry was amazing! My husband randomly decided one night that he wanted to make the switch from Apple to Samsung so we drove over to Verizon(like the good wife I am) and Caradys had us in and out in no time with a new phone! Even had me so excited that I went back the next day and upgraded as well. I always dread going to Verizon but not anymore thanks to her!

Five stars for Megan Morgan! Every time I come in she out does her self from the last time It doesnt matter if its a bill payment or getting a new phone, She always make me feel like my needs are at the top of her list. I highly recommend Megan for all Verizon needs, you will not be disappointed she knows her stuff!!

Good choice of products, but severely short staffed for the amount of customers. I was lucky, but witnessed other customers needing to wait an hour or 2.

If you visit Verizon of Sanford, I highly recommend talking to Matt Honeycutt. He made the process so smooth and easy. He hooked me up exactly with what I wanted and even had to go out his way to find a product for me. Great customer service and great guy!

Megan Morgan gave us great customer service and made combining our two accounts a painless experience! She understood all the intricacies of merging existing accounts, and quickly set us up to get the best plan and price!

We went to activate my phone and Shemar Tunstall helped us. He was so helpful. He went over and beyond what we expected. He was so nice and helpful that we came back today to have Shemar upgrade my husbands phoneIt has been a pleasure to have him help us.

I came in to update my phone to a newer galaxy and was greeted by Caradys Lineberry. Not only did she help me find a new phone that fit everything I need perfectly. But also helped me find a new plan that works with the amount of data that suits me. Its rare that to have someone help you like that and not feel like they are trying to squeeze every penny out of you. Will definitely be going back.

Had a great experience at this location! Ian answered all of the questions I had and helped me get in and out as quick as possible. Will definitely be back to this location in the future for any other help I may need. Thanks again, Ian!

They have been my go to for 15 years always very helpful

Dale was the best. If want quality service ask for him

Sales person was very helpful. My problem were taken care of.

Caradys Lineberry is the most professional, kindest and friendly salesperson I’ve ever dealt with. She’s highly knowledgeable about the products that the store offers, and she didn’t try to pressure me into buying more than I wanted or needed. She is a prime example of what excellent customer service is and what a true gem of a person should be. I highly recommend asking for her when you go into the store. You won’t regret it. Will definitely be a return customer.

Megan Morgan is the best. She gave me excellent service in fact she went above and beyond to help me. She is very patient, kind and passionate about making sure that her clients are satisfied before leaving the store. If you are going to this Verizon please ask for Megan, I promise you will not be disappointed. She knows her stuff and you wont be speaking with her very long before seeing it for yourself.

Megan Morgan is the most amazing young lady. She always takes her time to help and explain things to me to make sure I undersatand how to do things. She is a true asset to your company and she should be put in a managment position due to her knowledge, kindness and customer service. She is my go to girl and if you were to lose her, I feel that you would lose customers. Thank you so much for employing such a well rounded young lady.

I did not get the help fixing my cell phone. I am disappointed. The employee did not have a name tag. I ask him what his name was Shemar. Concidering going to a competitor for 🆘 help.

Went in to add a phone for my mother in law. Matt was very helpful and hooked us up with a sweet iPhone SE and I couldnt have been more pleased. He was very polite and professional.

Representative was very helpful

My experience at this Verizon store far exceeded my expectations. In search of a new phone, I thought the process would be a lot of no’s and finger shaking. Ms. Caradys Lineberry made the process totally stress free. She was able to convert all of info from my old phone to the new one. Not knowing the whole process, I figured I would have to pay a lot up front for just the phone. After my credit check and considering my needs, she was able to come up with a reasonable plan that also afforded the extra budget for insurance and otter box case. By far the best phone and store experience I’ve had.

Very nice people to work with. Helped my mom and mom is now smiling.

Matthew Honeycutt is the best! You can tell he cares a lot about his customers and not just trying to sell something. He makes it easy and will take care of you.

Pretty good even though they didnt fix my problem with my phone he thoroughly checked it out

Matthew Honeycutt provided great customer service. He helped me set up my new phone and made sure everything was working properly.

Ian was extremely helpful in helping me upgrade my phone and finding the best plan for me! He was very friendly and made the whole process quick and easy to understand!

Our sales rep I have a great command of all the products available. Examined our uses and our needs for new phones and came up with a perfect plan and perfect phones for our needs.

They never can help you personally always got to call Verizon and you stay there for about 2 hours. The one lady when I went Saturday Sept 4 told me Verizon was closed on phone due to Covid 19 that was a lie!! I called them myself in store and solved the problem. They havent been closed at all tge Verizon guy told me on phone so why would she tell me a lie!! Soon as my phones paid off I will never go back nothing but problems with these people in Sanford NC store. Maybe didnt want to work is why she told me that because I stood upfront while she was on her phone for 10 min before she said can I help you. I pay 400$ a month for over 10 years and always get latest phones and they dont appreciate good customers. Too bad I cant give them a 0

Just another run-of-the-mill cell service. They all think theyve got you bent over a barrel.

A Mister Shemar Tunstall helped me at the Verizon location in Sanford nc on (3014 S Horner Blvd). He was very kind and helpful and made the process as easy as can be. Everyone should come to that location and ask for him.

Lupe is so great. I have been dealing with her for 4 years.

The staff was very helpful to me I would recommend them. They answered all my questions.

Ian was a great help to us in purchasing a new phone today! We recommend asking for him if shopping in this store!

Mathew was very knowledgeable over the phone and in person. He helped with an ideal new hot spot to fit my needs.

Great people and bussiness.

Megan was very helpful! Great experience!

Lupe N. was such an amazing help to me and a great employee to boot. Not only was she extremely knowledgeable of the phones/plans/discounts/products, but she was also an amazing trainer as well. She went out of her way to find the best options for me and my family, and I couldnt be happier with the customer service. She was also helping a trainee during my visit, during which time I observed her being completely professional, polite, helpful, and positive to the trainee. I havent experienced that kind of customer service in YEARS. I strongly recommend making an appointment to see her when you need to visit this location.

Caradys Lineberry was amazing! super helpful, knowledgeable, and genuinely kind. great experience.

I visited Cellular Sales on Horner Blvd. in Sanford, NC this evening and hit the jackpot when Matthew Honeycutt greeted me and served as the account manager who patiently answered the plethora of questions I bombarded him with. As a current teacher trying to meet the needs of my students via distance learning and currently adjusting to making myself available through Zoom conferences and video chats Matthew didnt hesitate to address my concerns and offered helpful suggestions and feedback for the appropriate device and cellular plan to meet my needs. He listened attentively, waited patiently for me to think through scenarios, and allowed me to to arrive at the decision best for me with guidance and no pressure. Matthew is the epitome of outstanding customer service and exactly the kind of employee needed for anyone who needs time to consider their device and plan options without feeling pressured. Thank you for providing such remarkable customer service Matthew Honeycutt!

Nice place and friendly staff.

Megan is an amazing multitasking biotch who transfered 7 lines from angry at&t in a record time! You are awesome!

My sales rep Megan Morgan had a great personality. Very knowledgeable about the Samsung s20 ultra! Go see her! Thanks again Hawaii

Eager to help, Johnny on the spot, fixed my phone for free, replaced my sim and activated it, plus gave another sim for free to help with another line on my account. He was very friendly, answered all my questions about other products and even listened to me ramble on about not having a job for 8 months now. Poor guy, I know I can be a pain sometimes. Great customer service.

Crystal has amazing customer service. I usually handle all of my Verizon needs online due to terrible past experiences in store. She was extremely knowledgeable about each cell phone in the store. She even managed to convince me (a devoted Apple customer of 7 years) to try the new LG V40 and I love it. She was patient enough to show me how the basic functions of the phone work and I left the store feeling comfortable and happy about my new purchase ! Thanks again crystal !

Verizon representative was professional and very helpful. I appreciate his patience and knowledge.

Its a great place to shop for a phones.

Megan first gave impressive customer service on 5/24/19 when she not only sold my husband a new screen protector; she installed it for free. Something we thought was normal until a local competitor had told us he could sell it but not install it. He actually referred us to this store where we met Megan.Megan also made me aware of an iPad upgrade I was eligible for and I came in today to do that upgrade. It was s Deal and she politely moved all my apps and contacts over ( also a “service” the other Verizon store in Sanford, NC) does not provide.Megan is Incredibly knowledgeable, tech savvy and friendly! It was a delight to have her help me. We will definitely come back to this store instead of driving to Aberdeen, NC, as we had a habit of doing.

They satisfied all of my needs in a friendly manner.

Everyone is always helpful and does all they can to keep things smooth.

I brought my daughter in to get a new phone and was very impressed with the wait time and service we received. I came in two days later to upgrade! The service was 100% better than the corporate store across the street. There was no wait time and Caradys happily took the time to set the phone up so it was ready to use. The last upgrade I got at the corporate store the representative told me they don’t set up phones and sent me home to figure it out. I highly recommend this store!

Megan was great, very helpful with with showing options and explaining every thing.

I, as well as my entire family, upgraded our phones with Caradys Lineberry at Cellular Sales in Sanford. She was so knowledgeable about the different phones we were looking at as well as plan upgrades we were interested in. AMAZING customer service!

I was very pleased with the service that Lupe Norato gave me. I went in regarding the speaker on my iPhone, mind you I was an AT&T customer, but they weren’t willing to help; hence how I ended up at Verizon. Lupe took care of the speaker part and then offered me a great deal on the new iPhone and actually reduced my monthly bill by $30!! Highly recommend this place. Thank you Lupe!

This is hands down the best store to go to in North Carolina. I only go to the Sanford cellular sales, every time I go in to get a new phone, have a question, or need some help it’s always better and more pleasant than the last visit. I don’t have a “certain” person I go to.. because every single person I’ve ever had help me was wonderful, so nice and knowledgeable. I will never go to another store. The store is always so clean, and organized.. anybody will stop what they’re doing to answer a question me or my husband have.. I’m not sure if the store is under new management(it’s always been wonderful service) but I recently went in and seen some pretty new faces.. some ones I recognized too.. and it was the most plesent, easy, painless visit yet. So I advise anybody who needs a new phone or has a question like me.. go see anybody in the Sanford cellular sales. You won’t be sorry!!!

Shemar was very helpful and knowledgeable