We had the best experience purchasing our mattress, the employees were absolutely amazing and very knowledgeable. I would highly recommend this store to anyone looking for a new mattress.

Ishmael was incredibly helpful, kind, and informative. He is a consummate professional. He walked us through our return process and introduced us to our perfect fit of a mattress. We had a bad experience at a different location but Ishmael made up for it all. I wish he could have gotten our sale because he is the best part of mattress firm.

We had a great experience from start to finish. Our sales person Garrick was friendly, informative, professional, and not at all pushy. Our bed was just delivered today and it went exactly as it should. They were on time, courteous, and done very quickly.We put off buying a new bed for months because we just didnt want to deal with all of the sales BS. Had we known it would have been this easy we wouldnt have waited so long.

The customer service from Shaya at the Rinehart location was awesome. He was extremely helpful, respectful, and knowledgeable. He made the shopping experience easy and enjoyable with his genuinely caring personality. I would highly recommend him to anyone looking for bedding options.

When I went in to buy a mattress I had a pretty good idea of what I wanted. I was immediately greeted and asked if I wanted to do the assessment first. I decided to give it a try. It was super easy, just lay on a bed and the computer does all the work. Then the fun came with trying out the different mattresses that met my needs. I did not get the mattress I thought I wanted as it wasnt as comfortable. The best was there was no pressure to buy and my budget was not pushed to amount I did not want to spend. The experience was wonderful. A big thank you to Ishmel for making the shopping experience fun and successful.

Very nice and talkative when they’re selling you something but when you want a return they don’t have answers for you, they hurry you off of the phone. You essentially agree to a 20% “restocking” fee & a $99.99 pick up fee assuming the mattress you get sold on will be a keeper. I was told sleep on it for a month and it will soften up (we were in search for a soft pillow top) and it’s be 3 months, and it’s still hard as ever. Back pain every morning. Tossing and turning. I sleep better on a $200 memory foam off Amazon. So out of $1800 OUT of pocket NO financing, I’ll get maybe $1,200 back. You’re better off ordering online with purple mattress, etc.. free returns, no hassle.

We had a very good experience with this location from purchase to delivery. Our sales person, Ishmel, was very helpful & easy to deal with. Our mattress was actually in stock-so was delivered the very next day. Miguel and his delivery team came right at the beginning of their window and were quick, friendly, and careful.

Ishmael was such a pleasure to have as my sales repHe explained the difference between the mattress I was shopping for so well. I will be looking for him the next time I need a mattress

I had a wonderful experience. The assistant manager Xavier was great! He took his time with me, listening to my needs for price and comfort. He gave me expertise advice. I am very happy with my purchase. I will be back soon to buy additional mattresses for the rest of the family. The professionalism and price were awesome!!! Thank you 😊

Great service! Ishmel was very helpful in choosing the right mattress.

Went in and had the absolute best experience!! Bought two mattresses with Shaya and he was so informative and helpful. He helped us pick out what was perfect for us and gave us so much info on warranty’s, mattress protectors, etc.! We will definitely be going back there for any more mattress needs!

Awesome service. Did not over sell. Ask me a few questions and suggest to me the correct mattress. Great service

Today we purchased a long awaited new mattress. Our sales person, Shannon, was very professional and gave us excellent service. She answered all of our questions and was attentive but not aggressive. We will look forward to the delivery date with only positive expectations!

Excellent customer service by Ishmael. I walked in, described my need, and requested a follow up with information and a proposal on cost via email which I received right away. I was able to pay online and have my delivery made out of state. I was very pleased with the ease of the transaction and the expertise on information received.Thank you!!!

We came in needing two mattresses, a queen sized mattress and a full sized one. The employee named Shaya not only informed us on how to protect and upkeep our mattresses, but also was able to personally pick out the perfect mattresses that we needed in such a short amount of time. The mattresses were a perfect fit and the customer service was excellent!

I needed a box spring for a mattress I had previously purchased. My Mother and I ended up at the Mattress Firm on Rhinehart. Best thing to ever happen! The staff was exceptional! They even helped us get it home and put it up with my mattress! Love this place and Xavier was the best!!

Dave was excellent! We did not feel pressured at all. He was very attentive and taking notes on what we needed. Very thorough. We had a wonderful experience! Thank you Dave!

Shaya & the team provided EXCELLENT customer service, but they are busy so be prepared that you may have to wait a little bit to get their help. However, they make it worth it with the personality, guidance and knowledge they provide. Also, Shaya was very respectful of working within our budget while making sure I knew about all the options available so I could maximize the value of my purchase (and he was never pushy).While waiting for their help, we went online to MattressFirm.com and made our choices. We were going to leave but he finished with the previous client just as we started to exit, so I started to make the in-person purchase. I’m glad I did because his knowledge about foundations changed my choice from a bunkie board to a box spring. Being able to see the body shape of the person who would be sleeping on the mattress led Shaya to (super-respectfully) teach me more about foundations than I could learn from the website. It may cost a little bit more now (@ $100ish) but I’ll get several more years out of the mattress and that’s definitely going to save me money in the long run.I asked a lot of questions and I’m glad I was open to guidance but also knew my price points coming in. The actual sale took 15-20 minutes longer than I had anticipated, but I’m glad that it changed from ‘buying to a mattress’ to making a smart sleep purchase. And the guys at this Mattress Firm on Rinehart Rd in Sanford also made it fun!

Shannon was incredible 🤗! She was very easy to talk to and knowledgeable. She was patient with all my questions 😅 and helped me find a comfortable mattress with pillows that meet my needs. She created a pleasant shopping experience for me. Thanks Shannon 🤩!

Great customer service, fast easy an simply definitely would come back.

Garrick was amazing when it comes to his professionalism and explaining the variety of mattresses. Thank you Garrick!

The Customer Service Representative at the site, Ishmel, was both efficient and professional with me. He provided excellent care and helped me to buy the mattress that I needed.

I was very satisfied with the sales person, he was very helpful and listened to my health issues and guided my choices with expertise. Would definitely buy again in the future

Bought a mattress delivery men were quick clean professional kind and cute

I came 2 mins before closing which I know is a terrible thing to do. The store attendant was knowledgeable and extremely willing to help. I would recommend this location to all my friends and family.

After working with the store manager and 2 staff members to exchange a mattress that was defective (NOT the store’s fault at all), they took care of me and I am extremely happy! Thanks Shannon, Xavier and Dave!

Exceptional customer service. Straight forward honest very respectful gentleman that listens ask questions to get a full understanding of your interest/concerns. Takes his time to show you all available options, he doesn’t just try and sell you an item he makes sure you have a full understanding of the product you are interested in purchasing. To think I only walked in to ask a question about my finance account which Shiah went above and beyond to make sure I received the information I needed. To purchasing a very comfortable mattress. Thank you Shiah for going above and beyond it was definitely a pleasure doing business with you.

Great overall experience buying a mattress and frame. Our salesman, Shaya, was awesome and very knowledgeable. We already plan to come back for future purchases. Also, we ended up getting two body pillows for less than $20 which made my day :)

Shannon did an excellent job from the initial phone call to the rope tying of the box spring. She was friendly, positive and very informative. Even though we only bought a box spring we will be back and recommend this store for future bedding needs. Great Job

David was wonderful... and very patient, helpful and knowledgeable. Thank you David!

Shaya is great. Very knowledgeable and down to earth. Great advice and while he talks a lot, he made our experience very enjoyable

Sales man was very informative and extremely helpful.I would and will recommend this store to friends and family. Thanks again!!

Excellent service. Great staff

No sales pitch, just knowledge. Thanks Garrick

Great experience. No pressure in purchasing.Friendly and knowledgeable.Highly recommended.

Great service and quality items! This is our second time purchasing mattresses from this Mattress Firm and we have been extremely happy. Mark was our point person both times. The first time was last year when we were looking for a good quality budget mattress. Mark didnt try to talk us into buying something more expensive or hard sell us. We really appreciated that. He asked questions to understand what we wanted and recommended what he thought was the best quality item within our price point.Fast forward 1 year later when we were looking for premium mattresses for our permanent address. We went back to this Sanford West location and Mark helped us again. He recommended 2 mattresses. Weve had them for a few months now and I can honestly say they are the most comfortable mattresses Ive ever slept on.All in all, weve bought three mattresses from this Mattress firm and have been very satisfied with both the products and the service from Mark! Highly recommend!

Amazing experience! Wonderful customer service and great mattress options. Ask for Dave, he was very helpful fitting us to the right mattress.

Shaya provided a great experience when placing my order the phone. Upon arrival at the warehouse the team of two gentlemen assisted with the load and provided excellent service. Definitely recommend Mattress Firm and this team to others.

Shannon was extremely knowledgeable, patient and funny. She actually SAVED me money and helped me pick the PERFECT mattress!

Our salesperson was very knowledgeable and took right to the product I described and he was very polite and professional.

Sharon or Shannon, was extremely helpful! Didn’t know what i was looking for, never shopped for a mattress before. She did the paper test for us, talked us through everything and helped us pick a mattress!

Roger was very friendly and knowledgeable about different mattress options in our price range. He went out of his way to locate one of my requested items for me at another location. It was a real pleasure doing business with him!

Good service. Gentleman was very helpful and informative. Not pushy but wants to move product. Would return again

Dave was extremely helpful in selecting the right mattress and giving us a good deal on the BR we wanted. Very pleasant experience overall.

Excellent customer service, Shaya was awesome, above and beyond would be an understatement, after his brief questionnaire of my sleeping pattern and habit he was able to put me in a bed and frame that felt like I was on a cloud. Thank you again, Shaya! Can’t wait for the delivery

Excellent customer Servicevery friendly definitely come back again

Making a big purchase like a mattress can be so overwhelming/stressful for someone so indecisive like me. Mark was so patient and took his time explaining all of my options for was looking for in a mattress. Even after dealing with an incredibly rude customer when I came in, he maintained his cool and professionalism with me and other customers that followed. Great experience!

Awesome service! Amazon price. Walked in not knowing what I was looking for and walked out with a GREAT bed. Something that will last. And an experience that will last a lifetime. Mark Lawson was and amazing help! Wouldn’t have been able to find this bed without him!

Shannon was very knowledgeable. She was very helpful helping us to determine which mattress to get and why.

Happy with the over all experience of buying a new bed, the salesman Marc was extremely Knowledgeable of all the beds and helped us make a great decision for our budget. The delivery went well except they forgot to take the old bed set with them, they are coming back but it will take a few days.

Mark was absolutely amazing. He was patient and handled all of our questions and concerns professionally. He was honest and friendly couldn’t ask for anything more from a sales person!

I recommend this place the people over there was very helpful and very nice

I cannot say enough amazing things about Kathleen and Mark. Not only were they incredibly helpful but Kathleen went above and beyond to make sure I was completely satisfied after my first mattress fail. Thank you so much for making my mattress find an enjoyable visit! I would highly recommend this store.

I had a warranty issue that was such a hassle to try and resolve. And then got overcharged for delivery (of the replacement mattress from a defective one) on top of everything. Still no resolution and no further communication, so I’m just going to shop elsewhere next time. There is a lot of places to buy a bed, so hopefully other retailers stand behind their warranty and make it easier for customers to get a replacement of defective merch.

Had a very nice experience. Great sales rep.

It was a delightful experience. Shaya was very professional and kind.

Friendly atmosphere. They are very knowledgeable on their products.

We went in this store looking for a new mattress and received an amazing deal. We told Mark Lawson what we could spend and what we wanted in a bed. He matched us up with a super comfortable mattress, a free adjustable base and a purple pillow. He was very knowledgeable and helpful. There was no pressure and he made our purchase super easy!

Excellent service at this store. Mark Lawson helped us find exactly what we were needing. Delivery within 24 hours! Super thankful for Mark making this happen within our budget.

My experience yesterday buying a bed through Mark Lawson couldn’t have went any smoother. He took the time to ask me a few key questions of how I sleep which ultimately helped determine the soft/firmness of the bed. I also made comment of not liking being warm in bed which led him to have me try a few different solutions that he knew would fit my preference. Needless to say I was in and out in 30 minutes with no hassle and a bed that I know will be great for quality sleep which is very important to me. Thanks Mark.

Mark did an amazing job assisting us in finding the mattress and base that fit our needs. He is both knowledgeable and personable and cares about his customers. Thank you Mark!

Dave was helpful and very knowledgeable. We got a good deal.

We had jenifer peña and she was awesome help us to get the best and everything we need

Felt like family when me and my wife made our purchase and mark understood our needs and helped us make our decision to pick out a fantastic bed at a better price than anyone! Thanks again mark

Do not buy from this place. I had to return a mattress and box spring due to sub par quality upon pickup. The guy had an attitude. When I purchased the set. I was told it came with a ten year warranty. When I asked for that in writing, I was told everyone knows this and its standard. I kept pressing and found out it was only for one year. I found a much better quality set for the same price. They hit me with a 20 percent restock fee even though I only had it a few hours. Stay away from this place.

Went during their 50% off anniversary sale in DIRE nees of a new mattress, my old one over 26 years old. I finally had some extra cash and couldnt pass up a deal on a mattress they had for about 200 bucks. The salesperson was friendly, helpful and not at all pushy. He told me which firmness would help my injured back and allow me a decent night sleep. After testing it out I knew I had to get this one. I mean I HAD to, my mattress was older than me but I knew Id love it. He helped me carry it to my truck and load it up. The overall experience was great and I look forward to a decent nights rest for the first time since my back injury. Thank you so much!

Dont buy a mattress at Mattress Firm.Bought a nice Eurotop for my 100 lb 15 year old daughter and they will not warranty a badly sagging mattress after only 14 months. It developed a large hole in it that she falls into while sleeping and their response was that it meets the manufacturers standards and called the hole a body impression!They want me to spend $80 on a second opinion and if warranty is then granted, they will kindly credit my $80 towards freight on the warranty replacement. Hows that for a good business model?? Avoid #MattressFirm

Great service and a great price. David really took care of our concerns and we left feeling good about our purchase.

Sales transaction went quickly and smoothly. Now, hoping delivery of mattress will be the same.

Great experience at Mattress Firm today. Nichole gave us a great deal on a new queen set for our guest room! Great prices and service at this location. We will definitely come back next time to replace our mattress.

My husband and I had a great experience working with Nichole. We visited several mattress stores researching and trying many different mattresses. Nichole was by far the easiest to work with and was knowledgeable, and never pressured us in any way. She was willing to provide any additional information we were interested in, and we appreciated her extra effort. We will be sure to come back to her for our next mattress purchase. The delivery guys also did a good job with the delivery.

Great experience. Mark is super helpful. Have bought two mattresses there for family members.

I needed a mattress for about $1000.00 the person found the right deal for me . shelby LaRose

Excellent customer service!

Purchased a mattress few days ago from the store on Rinehart Road. The sales associate (Nichole) there was perfect example of good salesmen. She was helpful, competent, and not pushy at all. This was my first visit here and bought a mattress without going to any other store and completely satisfied.

From walking into the store to the end of the purchase that we decided to make, Jennifer was incredibly helpful, insightful, and knowledgeable on the selection of the mattresses. Professional and very easy to talk to. Sure, mattress buying isnt the hardest thing in the world but as first time buyers it definitely helped the process go a lot smoother. She worked with us and ended up saving us a large quantity of money on top of their great prices. I would HIGHLY recommend this location to any first time buyers or experienced people who are looking to get a new and great quality mattress for an excellent price.

John is very helpful and a good salesman. He helped me find the mattress I wanted same day and got the pick up squared away. Nothing like sleeping in your new bed same day! Go to mattress firm in Sanford. You won’t be disappointed!

My husband and I have been going back and forth about a new bed for 2 years and had been looking for a bed all weekend. He is a handful sometimes and Nichole skillfully directed him to make a decision and we left with the perfect compromise for both of us. Would definitely go again and will be telling all to visit here and ask for Nichole.

John went above and beyond too help us with what we needed. Most importantly he listened to what we wanted and we are very happy! Definitely will recommend him to anyone needing a mattress or mattress accessories. Love him!!!!

Newly engaged couple coming in and buying our first mattress set together and Lauren couldnt of made the experience anymore perfect. She was very easy to talk to and very informative! She helped us pick out the perfect set :)

Nicole is a wonderful salesperson. She is professional, knowledgable, patient with questions, not pushy and very responsive. I encourage anyone looking for a new mattress to shop here and ask for her. She has a wealth of knowledge and can educate you to help you make a decision and find the right mattress for your needs and budget.

Came to mattress firm and Will was awesome!!!! Very knowledgable, excellent treat. Great deal, no down payment. I was going to other stores to try and compare prices, Will made me forget about that... ohhh!! And a plus!!! It will be delivered tomorrow!!! Thank you for an excellent experience!!!Will, you’re awesome!

Terrible customer service. Manager is condescending. Do yourself a favor and go to another location or another store completely.

We visited the Mattress Firm at 1522 Rinehart Rd. and had a great experience! Nicole was very helpful and knowledgeable in helping us choose the best mattress to suit our needs. We would highly recommend this store to anyone interested in purchasing a new mattress.

John was awesome. He was so patient with us trying so many different beds. He was a pleasure to do business with. He was never in a hurry with us. I would buy again from him. Thanks John.

Absolutely great customer service and very informative. Extremely nice and friendly. Nichole, the sales woman who helped me, made my buying experience fun, comfortable, and enjoyable.

Purchased a new mattress and box spring today and our sales person Nichole was fantastic and extremely knowledgeable and was certainly good at what she does. I highly recommend this location for all your mattress needs.

My family and I went into this store on Saturday afternoon looking for a bed. We were met with smiling faces and courteous people. They did not push anything on us. They let us patiently walk around and try anything that we were interested in trying. They offered us an amazing deal and we were going to make a purchase at that moment but our infant started crying so we had to leave to tend to her. I came back in on tuesday and ended up speaking with the assistant manager for around an hour while she was processing everything for us. It felt as if I was catching up with an old friend! Such lovely people and a lovely experience.

I could not have been more pleased with my experience at Mattress Firm in shopping for my mattress. I had been to a couple of furniture stores only to be instantly discouraged by pushy salespeople. I was greeted by Nichole upon entering who listened attentively to my needs and explained in great details the different bed types and levels of firmness. Finding a quality bed that suited my needs was imperative as I was preparing for back surgery. I was extremely impressed with Nicholes customer service professionalism and knowledge. She explained the financing to me and I took a few hours to consider my options as finances were going to be tight with my impending surgery and being out of work. I visited another mattress firm closer to home and immediately upon leaving I called Nichole back at the Sanford Mattress Firm who answered more of my questions and I immediately made the 30 minute drive back to her location to make the purchase with her. The bed turned out to be exactly what I needed and I am so thankful to have had such a pleasant mattress buying experience after the rocky start I had. From now on I will recommend this location specifically due to the high level of customer service, quality product, and non-pressure sales atmosphere!

Good

Came in to mattress firm and immediately was greeted by John and became super helpful in finding me the perfect mattress that I needed based off a few things that I aspired! Very mannerly and great attitude would recommend anyone :)

I want to say that Nichole Bengtson is a great store manager and the store should be grateful to have her there she delivered such a excellent form of customer service that I have ever seen... I had just moved up from New York and had nothing and she made my buying process so easy she didnt pressure me. A1 service Thank you Nichole (Lugo Family)

My wife and I came to the store planning on purchasing a mattress within a certain budget. Nichole was great as she helped us navigate the different types of mattresses and what would best suit us. Nichole did not try to push us into anything we did not want or was above the budget we had set. I felt like it was probably going to be like a car lot going in to look at mattresses, but it was not and it was a great shopping experience. We purchased a bed and got the regular box spring which ended up resulting in the bed taking up half of our headboard. I called Nichole and told her the situation and she had a low profile box spring delivered to me the very same day at no charge!!! Thank you Nichole for all your help and your professionalism!!

The attitude and poor customer service is ridiculous here. I can not believe the so called good reviews . Must be friends and family or workers who added them . Smfh

I have purchased 3 mattress from this store over the pst few years for different family members and have always found exactly what I have been looking for for a good price. The staff is friendly, knowledgeable, and extremely helpful!

Dave was awesome as a salesman!

Excellent service and excellent prices. This is a very friendly place to purchase a mattress. Thanks!

Biggest scam possible. They make sure to distract you with features and benefits when signing the paperwork so you wont see the mistakes or price racks.Went to buy a full mattress, I said my budget was $500 they talked me up to spend $900 with financing. I didnt mind spending the money to get a really good bed. They said my payments would be one amount and they circled it and handed me my copy them had me only sign their copy which I only relaized had a different price once i was emailed their copy. Almost doubled the monthly payments which meant a $900 bed would ultimately cost me $2000. Not worth it cause the box spring already broke on me and the frame doesnt comes with wheels so its impossible to move. I complained a number of times with the issues Im having and even showed them my copy of the paper work, but its invalid cause THEY didnt sign it. To make things worse they are refusing to fix or replace my box spring that broke 3 months after getting it

The sales associate, Nichole, was very helpful in helping me select the right mattress for my guest bedroom.

I just bought the most amazing bed from Nichole at the 1522 Rhinehart location! She made the entire experience a breeze! I absolutely could not be happier!