Went to the fall festival there. Lots of things to do for the kiddos. Nice flowers you can pick for a reasonable price. Some craft items and good food!

Aside from the fact that Best Buy is Best Buy, they are a Certified Apple Repair shop and regardless of your decision to male an appointment or not, expect long wait times. Not exactly comfortable for those who are handicap and need somewhere to sit and wait while feeling relaxed.Consider a waiting area that is not only handicap accessible, but contains a rest room closer to the Geek Squad & Repairs area.

Purchasing that 32-in INSIGNIA monitor/TV found it quick simple and easy to use and it was cheaper than Walmarts similar size brand....Later that same month...Update, now that weve had it for a few weeks were really pleased with purchase it took a little bit to work out the kinks and brightness and color to where we felt comfortable with it. One set of adjustments was done using our PC and our graphics card and the other adjustments were from the monitor itself for television broadcast pictures.So after a while it was really easy to adjust.

Online said they could replace a battery for a MacBook. Get there for my appointment and they cant. Quite frustrating. Ordered one thru Amazon and getting it same day...Would live to give my business but would be weeks to do thru Best Buy...

Store was good. Found better than what I needed.

Very knowledgeable staff. Stores well staffed. Many locations,great value,n well trained staff.

I jad a great experience. They fix my desktop the best they could. They explained my comp issue in detail and didnt offer unnecessary work. Thanks

They never have anything I need it seems. The selections are small and the prices way too high. And they wonder why so many get their stuff on Amazon. Clean though and great staff. Easy to find someone and ask for help.

GREAT PLACE TO BUY ELECTRONICS AND APPLIANCES

They will not respond to you for products purchased in less than a month and a few days and that do not work, it is a total irresponsibility towards their customers. I believe I have been scammed.👎🏻👎🏻👎🏻

I made an online purchase and they brought my items out very quickly.

There is a certain way you show respect to those customers that are ultimately are paying the employees paycheck. It isnt the 17-year old thats being disrespectful. The lack of leadership dictates a managed teams absence of professionalism.

Went in for what should have been a simple phone upgrade. Wound up taking 3 employees almost 3 hours to make the switch, and it appeared to me that they succeeded only through trial & error, not because of their training/competence.The weirdest part of the experience were my interactions with Chris, who was supposedly a supervisor (and did appear to be the most knowledgeable about phones). I was there to upgrade my Samsung Galaxy S20 to the iPhone 13, and I was actually kind of excited about it, but that excitement was somewhat dampened, as Chris spent pretty much the entire time trash talking iPhones, and told me about a half dozen times that I will wind up returning the iPhone and going back to Samsung. He honestly had me sort of second-guessing my choice, which seems like an odd move for someone whose job it is, basically, to sell phones.Giving 2 stars instead of 1 because at least the 3 dudes were friendly, and attempted to be helpful, even if they mostly werent.

Adam was a great help. Explained the difference between products and which was best for the user. Thanks👍

Returned online purchase with no problem they helped me find exactly what I needed great customer care. Thanks guys at best buy.

Great store and location. Inventory was pretty good considering the pandemic. Downside is that the checkout area is pretty small and cramped.

Their training of their employees is very outdated, using strategies that do not conform well with todays younger generation and crowd. You hire young people for a reason, let them mould themselves to a sales person that can relate with the young crowd and stop changing them to the past.

Yesterday me and my husband went in for our pick up order of an iPad. We called the day before to make sure everything went through and we were good to pick it up the following day. So when we arrived they were having issues with our pick up order (still not clear on what the issue was). They asked if we had changed the name on the order or changed it to a family or friend pick up . Which we did not. The gentleman that was helping us called over a man named bill. Who told us to cancel the pick up order and just buy it in store. I told him specifically I had one question about doing that. Which was, if we canceled the order for our pick up, when would our money be refunded. For we already payed 650 for our pick up order. He was very adamant we would get refunded immediately! So they went to go get the iPad to ring us up. And we canceled the order, after doing so it said we would be refunded in 7-10 business days. I asked to speak to Bill again. Because he told us we would be refunded right away. He came over and said “you will get the money sooner than 7-10 business days”. And I said “but that is not what you said, and that was my only concern with canceling the order” . He then proceeded to tell me in a very arrogant way how credit card holds work (as if I should know) . I explained I do not know those things cause I don’t work retail or with money what so ever. And he assured me the money would be refunded immediately. As I was explaining that, he interrupted me to say “let me know when I can talk” (I was not interrupting him) . He proceed to tell me about holds on cards, missing the point of the fact he told me it would be right away . He was very rude and as someone who is spending 100s of dollars there, I was not happy . Let alone I had my young son with me, while he talked to me using an aggressive tone. Because of Bill we will never return to this location again . I wish I had the other gentleman’s name who was helping us at first cause he did provide amazing customer service. But the way I was talked to by Bill was unacceptable.

The people in the store were great but when it came to delivery they rescheduled it on me twice. I sat around and waited all day long for them to deliver the tv. called them after they didnt show up for 2 hours after the appointment time and they tell me that theyre not going to be delivering it today and then I have to wait another week very unacceptable very unprofessional. Id rather order from Amazon and get it the next day. They never called me to let me know that it wasnt going to be delivered

I have bought a few things from the Sanford location and always had good experiences except for the last month . I was trying to get a replacement phone as my kid broke hers and for the first time I was very frustrated with best buy in handling of the situation (geek squad). However the the staff in the store and the manager Trey tried their best to help me everyway they can. After a month of waiting, I didnt receive a replacement phone, but I ended up getting a gift card. If I do purchase anything in the future from Best Buy, its only because the Sanford store has some wonderful people working there.

Buyer’s be ware of buying TVs and extended warranty from Best Buy. Somehow someway they nickel and dime you to the end. I purchased two TVs and warranty, three months later one of the tv has an internal line and the cost is $354 to replace. Just sad and crazy that consumers always have to pay.

Super helpful. miguel went above and beyond for us! He got us the replacement we needed and rang us up quickly, he took the hassle OUT of having to return a not working item, we will come again. no issues, it was fun to see all the new items they have too.

Best customer experience ever. The LG expert knew exactly how to inform me and sell me what I was looking for in a TV.As for all the other employees, theyre always polite and know exactly how to help you find what youre looking for, but the layout is so chill, its easy to find anything at Best Buy.

Very nice helpful salesclerk. Wish I had gotten his name. Had a Samsung Lanier on.

Ian, She Was Really Great And Knowledgeable, Helping Me With My Daughters Purchases Thank You Again..

The guy named John in the computer department was absolutely wonderful!!! Was looking for help and he provided excellent service and was extremely knowledgeable and it was much appreciated. I left a happy customer!!

Great help the second I walked in the door. I got exactly what I wanted at a good price.

4 stars only because they (the company) need to work on their phone protocols. Other than that, I have zero complaints.Patrick was very helpful, pleasant and knowledgeable with assisting me in picking out a radio and speakers for my wifes vehicle. As well, Gary, the installer, was really cool to work with. Nice guy and very helpful. Radio and speakers work/sound awesome. Definitely recommend these fellas here in Sanford!!

Worst appliance package purchase/delivery/customer service that I’ve ever experienced.

Ordered and paid online. Went in-store to pickup. There were no staff at the customer pickup counter, however, I was immediately helped by the customer service team member who saw me walking toward the pickup counter. I waited less than 20 seconds to receive my item and was out of the door. Excellent, FAST, friendly service.

Went in for a small tv the rep from best buy pointed me to a good one even though not superexpensive but has a better pic than my 70 in the other room!

Ive been in this store twice so far this month, both times with Geek Squad.. (Television & Computer problems). I scheduled an appointment, didnt have to wait to long after arrival. I worked with Isabelle, and a really nice guy (didnt get his name) the 2nd time. Great customer service experience each time.Thanks Best Buy..Im scheduled with their Automotive dept later this week, and I feel confident its also just as great.

Knowledgeable and none pushy staff. Aboss (associate) was very helpful and patient.

Looking for a better selection of desktop 🖥️ computers all in one

Of course I needed help and the employee was very helpful and described the differences between the laptops that I was looking at.

It would be nice if they had more options to try things... Theyve just turned into a radio shack overnight. I thought that was the beauty of Best Buy, trying all new electronic stuff on sight... Now where do I go for that?

Customer service was Immaculate the guy that helped me knew everything and every question that I that I had

The gentleman handled my warranty issue to my satisfaction and even went through the store to look up a replacement for me. They put forth the effort. Thank you!

Ask the salesman if he gets commission before buying what he is selling you. They are willing to lie to you. The ones that arent on commission are top tier. Good store

Went for a freezer, but not available due to production delays. Patrick and John very helpful.

Did not have the equipment we were looking for I thought the store was very bare

Dont recommend going to this or any Best Buy store. Go to Amazon.

The best place to get or service your electrics

The Best Buy in Sanford is great. Our Altamonte store did not have the item in stock, so we came here. They had it in stock!

Guy didnt want to help. Told my son want in stock without even checking. Went to another employee and found it

The product I went to the store to pick up was reporting as in stock but was not stocked on the shelf. Two Reps helped locate it elsewhere in the store, so I was able to leave with what I had gone specifically to purchase.

Best Buy will not serve you unless you are wearing a mask. You can walk around in the store and look but in order to ask a question or purchase anything you have to wear a mask. They were the only ones in town that had what I needed. The store was neat and clean and once I put a mask on the staff was helpful.

Was awesome but lack of ability on products slowing down sales. Customer service is still spot on

Employees very attentive and very willing to help answer questions and explain products.

Best buy at Sanford has lot of collections at competitive price.. best time of the year is thanks giving and you will get the older model laptop at cheaper rates..

This is probably the best Best buy there is. Its super clean, every single staff member immediately helped me knew a lot about their products.

Went to buy a computer, i asked for help to get it down for me it was up in the still so he got it down and walk away never asked if I needed anything else, I had to ask someone else and they never responded to me when I spoke I wanted to buy a monitor and I needed cables. It was like no one wanted to help anyone like it was a big job for them to do their job. So sad that all of them in the store was lazy I would not recommend this store. If you like walking around looking for someone for help

If you know what youre buying and need, go and buy it here. Otherwise dont get anything installed here. The auto tech Gary doesnt know anything about car audio installation and will overcharge you for unnecessary wiring and installation time. Jamal, one of the floor managers, will tell you he is the overall store manager and then allow his techs to talk down to you right in front of him. Worst best buy experience I have ever had. Find another best buy to shop at or save some money and go to Walmart.

We bought a TV and soundbar/subwoofer set from this location just 10 days ago. Not only was every sales person rude and trying to get us to spend $4,000+ for a TV with features we didn’t care for or need, but when we found the TV we wanted, no one helped us to the car. I am currently 7 months pregnant and the store manager and sales representative who sold us the TV were visibly inside laughing watching us struggle until an elderly woman was kind enough to help. When I walked inside and questioned them about this, they said they couldn’t help load the TV.Fast forward 10 days, our TV was USED and defected. When we connected it to the Bluetooth on our phones, it came up as “Fred’s TV”. It has also started flashing at least once a day, colors going in and out. There is a reason they don’t have a store phone number. They know they’re an awful branch and don’t want to handle all the complaints. They should be ashamed of themselves

I have not been inside this location. Made a purchase online for curbside pick-up. Very easy process. They brought out my purchase and carefully loaded it into the truck for me. The man who helped me was very friendly and courteous. Ill definitely shop this location again.

Its a good place for buy cell phones and home appliances

Had exactly what we were looking for and salesman was very friendly and helpful.

Had order 2 keyboards by mistake online. The customer service made the return extremely easy

Looking at Television from Sony and Samsung. Couple of the sales staff are very knowledgeable and helpful

Best Buy In Sanford FL. Customer Sevice the best.. Sales Person, AMAZINGCHRIS SAMSUNGSALES REP. We only went there to look at prices lol we ended up 1500.00 plus assisted us to get a $2500.00 Best Buy credit card from Citi Bank. SHOUT OUT CHRIS SAMSUNG REP. We love Samsung.

Associates in computers are unintelligent, refrigerator selection is paltry, associates would rather talk to each other, and the manager provides poor service. I will purchase from the Best Buy on East Colonial instead.

If it wasn’t for Ina at this store location I would give them one star 😡I walked in and all the way to the back looking forward a silent mouse I passed about four employees doing nothing they could clearly see me “looking around” and not one of them offered to help me. As I got closer to the back I noticed Ina out of the corner of my eye and before I could get within a foot she asked hey can I help you with something !?Not only did she search for the item that was out of stock she was able to order it and have it shipped to my home address same day.I was upset at the poor customer service when I walked in but INA turned it around for me. She is the only reason I had to give five stars. Best Buy, consider yourself lucky because reviews do count and make a difference in where people shop. Tell your store front res to get it together or put INA up front as a greeter!!

It was out of some of the things that I was looking for.

This Best Buy is one of the best ones in Orlando.

20 sales members on the floor in seemed like and had the worst time trying to find someone who A. actually wanted to help. B. Knew what I was talking about. Or C. Could tell me when restocking was so I could stop driving there every other day trying to catch a restock.

This is a nice location. Employees are nice and willing to give a hand.If you, a friend or a loved one are students, you can save $150 in Mac computers. Just purchased an Mac Pro for my kid. I ordered online and it was ready for pickup in 30min. The pickup was very easy, I just showed my ID.Fast and easy! Will do this again.

The employees are always helpful and even if there very busy and being pulled all ways they still manage to try and help

The manager Trey doesnt know what he is doing. A pc we purchased was supposed to be delivered on Saturday. We show up Saturday (because you cant call and reach ANYONE) and are told that our PC hadnt even shipped yet. First we were told it would be there that afternoon, then it was probably going to be Sunday, then it became Monday and eventually to not having a clue when it would arrive. Long story short they wouldnt even give me the PC that they have in store that was the exact one we ordered. So now we have no clue when our computer will arrive. The management at Best buy actively try to dissuade you from making a purchase or helping you in any way shape or form. Complete joke.

Great location to buy most of your electronics needs

Got a great deal on a washer and dryer

Great service great prices

Great pricesGreat peopleThey knew what they were talking about

Clean and new inside. Nice layout.

Great customer service and i was able to buy the tv i wanted. .. All other stores in the area were almost out of stock on all tvs but best buy had a great selection available

They price match a dash cam perfectly

The customer service person took care of my problem. Very knowledgeable.

Same as most Best Buy stores except this location is smaller than some of the others. Because it is smaller it is also more compact inside, didnt care for that. Overall decent store though.

Good selection and not too busy. Only downside is they do not pick up the phone anymore.

Purchased online; quick and easy pickup.

Store clerks too busy to talk. But the daily deals are fantastic.

I love Best Buy, excellent customer service...

Couldnt be any better today! Joseph is the guy to look for a pleasant experience on buying a laptop + extras because, if youre spending almost $1k, you need to feel comfortable in doing so and I tell you, it was up to my expectations. Joseph knew how to answer every question that I had in mind and hook us up in no time. We will go back.

Easy shopping wasnt crowded. Staff was welcoming knowledgeable and patient. Mask enforced sanitization stations available at entrance and exit. Staff will even help to your purchase at curbside.

A great store with good deals and they are handling COVID-19 protocols very well right now. Everything is kept very clean and they keep customers spaced out. A great store for your electronic needs in the Sanford/Lake Mary area.

Looking for a graphics card. Did not find what looking for.

Picked up an online order, was helped to car and given assistance loading. No complaints.

Visit to Best Buy was great the TV guys rocked spent about 2 hours theyre going through TVs and Sound Bars they were very helpful ended up picking out a 75-inch Sony with a Sony soundbar

My sales person Ina was super helpful but unfortunately the store inventory on computers was slim.

56inch 4k smart tv $549.00

Very helpful and informative when you go in to ask questions they know how to help you definitely five stars

Best Buy is delivering scratch and dent appliances come on Best Buy if we wanted scratch & dent Appliance we would have went to scratch and dent!!!🤬🤬

Empty suits still have a mask policy without doing their research to find they dont work. Here in Florida the governor eliminated the mask policies in the state. I will never set foot in a best buys again.

They always have awesome items and gadgets. Fun place. Also would like to work here but never have any positions open that I want to work at lol

Went in for a TV and stuff for my sons oculus. We requested some help in the TVs and it took them well over 20 mins to come back and help,but ended up helping another couple before us( no big deal) so we find the tv we want but its priced wrong so it takes all day for him to get it approved (so he says) he actually went to help someone else and forgot to get a manger to make sure thats what we were paying and to unmount the TV. It was one excuse after another,to busy talking to easy other and hanging out to get any real help. Finally,took over 45 mins sitting out front for them to bring and load TV.

Worse service ever! If you have to go to Best Buy, find another one. Sevice is absolutely terrible

Bill the GM is fantastic! I love this store, quick to get what I need and the customer service is always great.

Great store to shop at. Staff was very friendly and helpful. I had a great experience when I was there, so Great I visited them and bought stuff two days in a row.

Should really power wash the sign just saying

Very knowledgeable staff. Laid out all the options and explained to process of a phone upgrade!

It was nice and quite the associates were very friendly. Great atmosphere to be in.