We loved our patio furniture when we bought it but beware if something goes wrong ! Our Ramsay chairs have literally fallen apart. We submitted a warranty claim as recommended by the San Rafael manager, Cheri Sweet. It has been one month and we still have not gotten a response. There is no number to call or contact as no one really knows where their furniture is made. Were told theyre overseas somewhere. Regardless, this is the worst customer service we have ever had and Patio World stores wont step up and honor their product. Will definitely not be patronizing this store !!!

This is the place in Patio Furniture. My husband and I have been looking for a patio set and fire pit for a few months. We have scoured the internet and decided to go to Patio World. Ive got to say, the furniture here which is designed in France for Patio World is gorgeous. I am pretty much ruined for the cheap stuff. Cheri, was very sweet and helpful. She is a great addition to the store and I cant imagine it without her. I love this place!

I love shopping here!! They have the most amazing staff and have a nice selection to choose from!

I purchased an expensive outdoor teak table and 8 chairs June 30,2020 from the San Rafael store. They delivered the table and chairs a couple weeks after I ordered them. So I was thrilled. Two weeks after we got the table we noticed it is warping, a lot! I contacted the store in San Rafael they said they could not help me it had to go through their warranty dept in Hayward. I immediately filed a claim, with pictures on 7/31/20 and I have heard nothing from them. I have sent emails and all I get is were waiting to hear back from them. I have called their number the San Rafael store gave me. No one answers and no one returns my phone calls. I would never purchase anything else from this store as there is NO customer service if something goes wrong.

Our second patio set was just waiting for us.

A clean and organized store. The outdoor furniture style is high end and high quality and the price reflects that. The sales staff was friendly and helpful. The arrangement of the furniture was done in a way to allow customers to examine and get a good feeling for the furniture.

This was our second visit. The staff were friendly and went out of their way to help. They even ordered extra fabric samples from the manufacturer for us. Wonderful product lines in the store! A pleasant experience.

I highly discourage purchases from this retailer. I spent $400 on chaise cushions in March 2016. Despite taking great care of the items, the cushions are severely torn and unusable after just 18 months. I have called twice and have been told to file a warranty claim. Still awaiting the warranty claim form….

Awful service. The person we originally dealt with, Victoria, ordered from the wrong manufacturer. We lost over one week while she had to place a new order. We received a call that the order had come in to the warehouse and we could pick it up on Monday. We came in on Tuesday to pick it up. Nobody knows where it is. Victoria is out for 2 days. The staff is clueless but the charge has already gone through our credit card.

Overly attentive staff will follow you around while you shop, but friendly.

High prices. Not a lot of inspiration from choices.