I am so glad we chose to go to Mattress Firm. We had lost our home in 2017 Santa Rosa fire and had moved nearly 11 times. This next move was going to be an unfurnished home so we knew we had to get all new beds. It had been a worry for us and choosing Mattress Firm made it a simple task. Our salesperson Randall was wonderful and helped us through choosing the perfect sets for our family. He made sure we got the best deal. We highly recommend the store and the salesperson.

Luis helped me in my selection of a new mattress for my guest room. He was personable, knowledgeable and straightforward. I highly recommend Luis and Mattress Firm.

Randy is a well informed sales person. The owners should be congratulated for having such a fine employee.The show room is large with almost too many mattresses to try so that decision making could be difficult. Randy took the time, shared his expertise and made the selection process much easier.Recommended merchant.

Great experience all around. They were patient, knowledgeable and honest in their pricing. Highly recommend.

Nicole is absolutely amazing! She has extensive knowledge of every mattress, base, and accessory in her store, and the absolute patience of a saint! She worked with us for over two hours, with a smile and positivity the entire time. She worked her magic to find us the mattress that worked best with our bodies, and got our first choice mattress within our budget! She helped us keep our toddler happy while shopping, and made us incredibly comfortable. I can’t praise her and our experience here enough! We are so so incredibly thankful!!

Our salesman Anthony was great! He was knowledgeable, patient and helpful. We are excited to receive our new bed soon. We will definitely go back when we are ready to get a new bed for the guest room….which will be the near future.

Randy was very helpful. I got a perfect mattress with great discount.

Great experience with Randy- extremely knowledgeable, professional, and kind. He did an excellent job informing me of my options.

Excellent experience at the San Mateo location. Was helped out by Anthony and I was impressed with his product knowledge and commitment to helping me find a matress that was right for me. He really listened to what I was looking for and provided a quality experience for me. Thank you for navigating me safely through the somewhat overwhelming journey of finding THE matress.

Super knowledgeable staff, low-pressure and extremely helpful. Great selection and a really positive experience. This is our second mattress purchased here and we will come back for our next one as well.

Very knowledgeable staff, no high pressure sales tactics. Helped me find a mattress and box spring in 20 mins. Appreciate the service!

Highly recommend Anthony, he went above and beyond with his customer service! I felt I was treated fairly and couldn’t be happier with my experience.

The man who attends is super friendly and patient with customers.

Superb service! Would recommend them to anyone.

Could not have asked for a better experience. Nice to have a salesperson (Nicole) who not only knows her products, but does not try to upsale. We really appreciated the experience and look forward to some great nights sleep!

Great customer service, great deal and pricing.

I highly recommend coming here and speaking with Randy if you are in the market for a new mattress. I needed a new mattress for the short term and wanted to test out some mattresses also for the future for next year when I move. Randy was very informative and knowledgeable about all of the mattresses as he showed me many different types. I ended up getting a mattress at a great deal and will definitely be coming back here in the future to make another purchase. A great experience all around!!

Nicole and Anthony were amazing. My first time purchasing a mattress and they were helpful and informative about everything. Definitely will refer others.

Nicole was absolutely fantastic! She gave us a step by step process to figure out mattress firmness, price point, and mattress components. Shopping for a mattress can be confusing and painful, however this was a pain free experience. Thank you for all your help Nicole!

Nicole did a great job showing us all the options for our king mattress purchase and we left happy with our purchase. Would highly recommend working with her.

Efficient. Delivery crew went above and beyond with excellent service.

Everyone at the store was really nice and helpful. Eventhough we went on a busy Sunday, the team managed to provide us excellent service and was knowledgeable with all the questions we had.Thanks!

Nicole is very informative and helpful. She was really easy to work with and helped us through the purchase decision. Really pleased with the process!

Good experience and patience going though the various types of mattresses and firmness. Added plus was the president’s weekend sale. Can’t wait to try my new mattress.

We had a great experience purchasing a mattress here yesterday. Randy was friendly and knowledgeable and helped us make an informed decision. We really appreciated the service and look forward to receiving our new bed.

We moved my mother-in-law into a senior assisted living space and due to a mix up on our part, needed a full size mattress immediately. Mattress Firm had one at the store that we could take, it met our needs and they gave us the lowest price possible. Very grateful for their help!

Anthony and Nicole were awesome to work with. I’m a return customer and will definitely come back!

Randall Karp was very attentive, explained everything I needed to know to get my mattress. Thank you! I am very happy with my new bed.

Friendly and helpful service. Impressed with Nicole’s knowledge and expertise!

Nicole was very helpful and knowledgeable helping us buy our first King size mattress and adjustable base. I would highly suggest this store for all your sleeping needs!

Great service! Nicole knew everything about mattresses and helped me a find one that is perfect for me. A great experience shopping there.

All sales representatives are informative, polite, and accommodating. Great selection of products.

Yesterday we went to Mattress Firm in San Mateo and was helped by a really nice young man Everett Washington. He was very knowledgeable and helped us choose the mattress that fit both our comfort and budget. He was not pushy at all and showed us all options available to us. He has great customer service skills and we will definitely be back to purchase again soon!

Really good customer service. Mila did a great job explaining all the differences in mattresses. 100% recommended.

Thanks Dee for the great service and knowledge you provided for us on the purchase of our new mattresses.

Our family had very comfortable experience in the store last month. After Nela gave us knowledgeable information and friendly service, we purchased two mattresses and totally satisfied with our sleeping quality on the new mattress. So we’d like to give her 5 star review and thanks for her assistance.

Good pillow options. Nicole was really helpful

We ordered a king temperpedic, came home looked at the receipt and it said cal king. We called and she said she will fix it. The mattress was delivered and instead of a low profile they delivered a high profile which the mattress is up to my hip. We called and they expedited to correct the next day.

Nicole was great helping us find the right mattress amd pillow!!!

Great service by Randy - very knowledgeable and efficient.

Nicole was helpful and informative. She found solutions for my concerns.

Everett is very courteous and knowledgeable. He made the entire process easy. I wasnt sure what I was looking for, but he understood what I required and was able to provide the perfect bed for me. If you looking for a bed go see Everett!

Have made several purchases at this location. They are always friendly and helpful.

Our salesperson, Dee, was wonderful! I brought an elderly friend in to acquire a new mattress. Dee directed us to exactly what we were looking for and found us a perfect choice that was actually below the price range we were budgeted to spend.Besides having a great personality, Dee was very helpful and extremely knowledgeable about mattresses and, gratefully, didn’t offend by trying to ‘up sell’, understanding that we had a fixed budget and knew exactly what we were looking.Dee is the kind of salesperson I always wish I was dealing with when necessary.Thank you Dee for an excellent shopping experience!

Great!!! The entire staff was extremely helpful.

Our sales associate, Randy was very helpful!

Our experience started out very positive. The sales representative was helpful with our search of Tempur-pedic mattresses and guided us to what we needed. Because of this, we decided to buy.However, there were some misunderstandings at the end of the transaction. In addition, we found out two days later that our mattresses and frames went on sale.In the end, all of our concerns were addressed by a store manager (Alicia) in a very professional manner. We got everything clarified and the price matched for our purchase. We are very happy.

My wife and I went in and were just looking around to see what options are out there and what we could expect for pricing. Austin and Luke greeted us and were super friendly.Our bed was nearly 12 years old and our sleep was seriously suffering. Austin showed us all of the options and he helped us figure out exactly what we were looking for. Not only I did he make us comfortable with what we wanted but he also was able to make it work financially with flexible financing.Whoever is in change of this place, please know you have a great team and we will be sure to recommend this branch anytime someone complains about their sleep.Thanks again for the better sleep.

Austin was awesome. Very helpful, knowledgeable, and great service! Made it a very easy process! Helped us find exactly what we wanted and within our price range

Knowledgeable staff, great selection, many price points to choose from.

Everett was extremely professional, knowledgeable and thorough during my purchasing experience. He provided me with various options to help me decide on the product the was perfect for me. I’m excited about my new base!

The store was clean and COVID-19 precautions were evident. The salesman, Randy was very helpful and friendly. Our purchase was handled with ease

From my first visit with Austin he delivered AMAZING customer service! Instead of the usual salesman pressure, he was patient and suggested I try filing a warranty claim. Although my claim was first denied, when I called the warranty customer service line, Alonzo heard my plea and awarded me a full return on a 6 year old mattress.When I returned to the store Jaelen, Sandy and Ryan (via FaceTime) helped figure out how to make the purchase and use the warranty credit. They demonstrated what team work looks like in action.In the end, more than a satisfied customer! I would recommend the San Mateo store if you are looking for a knowledgeable and pleasant associate to help navigate a major purchase, go check them out. Tell them Kelly sent you!

Nicole was awesome! She listened to all my concerns about my back and hip! So happy to have found the perfect mattress!

Called on a Sunday needing two bedframes and a box spring for our move and needed them quickly. Everett calmly got me the best deal and set up for Tuesday delivery. Thats service!

Deanna was awesome! She was very patient very informative answered every question I had. Awesome sales person!

I dont want to see this ad on Google maps

Very friendly salesperson, Nicole listen to all of our concerns, huge selection, went with Purple, will shop here again

Very customer focused! Nicole helped us and was very respectful of our schedule. We knew nothing about mattresses and she was able to demo a few mattresses and provide the info we needed. We are excited for the new bed to arrive!

My experience at Mattress Firm couldn’t have been better. I had the pleasure of working with Nayrobi Rodriguez and Randy Karp at the San Mateo store. Both of them were very knowledgeable and helped me choose a mattress and adjustable base. The store is clean and has a sterilization station with masks, gloves, and disinfectant. I felt perfectly safe there and would recommend the Mattress Firm and Nayrobi and Randy!

Everett Washington was awesome ...didnt felt rush, answered our questions and knew what we wanted. Thank you so much Everett!!!

Go see Greg at Mattress Firm downtown San Mateo!! Excellent service. Attentive. Helpful. Knowledgeable. Friendly. Reasonable. Great sense of humor. (FYI - not related by last name! That was just a happy surprise!) Thanks again Greg! We will be recommending you and your mattress store to others. -- Cori and Stephen

Viewing mattresses by appointment in a very clean and sanitized environment was easy and stress free. Highly recommend it.

Needed a box spring quickly and called to get prices. The women that answered to phone went over all my choices and took the time to explain the differences. She was polite and friendly. The pricing was about the same as other places I had called but the delivery was free. Not onlyvwas the delivery free but I was told it could be delivered next day! I was then given a delivery window of 2 to 4 which was perfect for me. It came 2 hours before it was even scheduled. Very happy with the sevice i recieved and the product

Got a great bed for our son.

Ricardo was extremely knowledgeable, professional and friendly. We walked in with the intent to just try out a few mattresses and walked out with a wealth of knowledge about mattresses and the bed of our dreams! We left feeling confident we chose the right mattress for us and that we had made a very informed decision, all because of the service Ricardo provided.

I want to sing the praises of John Burton in the office. I purchased a bed at Mattress firm a few months ago. I just noticed that the bed was not installed correctly, as the box spring did not fit into the frame. I called John, who had sold me the bed. He apologized for this, and came to my home (in a different town) on his day off to help me. He noticed that there were decorative pieces on the box spring that prevented it from fitting into the frame. Now the bed works great. I am so grateful for Johns service and care. I will be calling John next time I need a bed.

Nicole gave us excellent service

I had a wonderful experience working with Isaiah!! He was super helpful and patient (especially considering I came in solo with two kids under 5). He was knowledgeable and very kind. The mattresses are priced well and there is a wide variety to chose from.

Ricardo was very personable and informative. Not pushy. He tended to our specific needs and didn’t try to just sell us their most expensive mattress. Would definitely recommend to them to family and friends.

Austin was extremely helpful from the second we walked in. Very knowledgeable patient and listened to our needs and gave us the best experience ever!

Ricardo was great. He took the time to properly help me find a bed that both was comfortable for my body and worked with my budget. He worked with the warehouse to make sure I could get my mattrass the next day even when his computer system told him it would not be possible. Overall I was very happy with my experience and would recommend this location to anyone in search of a new mattress.

Wonderful service. Floor manager showed us a variety of different beds, let us do our thing and checked in frequently to see what we preferred then narrowed us down to a couple specific beds. We asked for the prices and measurements for the beds we liked the most and had them emailed to us for further research. Great experience all around.

I tried to post this review on their website, but they refused to post it saying it didnt meet their website criteria so here it goes. I purchased a mattress and box spring through them earlier this month in store. I called to cancel the order 2 hours later after finding a better mattress for less money elsewhere. The sales associate who sold me the matress said no problem, Ill go ahead and cancel your order. Later that day after not having received a cancellation confirmation email, I called again and spoke to the same associate who assured me the order was canceled and talked his way around a cancellation confirmation. The next day, I got an automated call saying my order was scheduled for delivery the following day. Again, I called the store for the 3rd time and was again assured by the associate that since the ordering and delivery systems are separate, this was just a default automated message that I should ignore because that system wasnt yet updated. Against my better judgment I gave him the benefit of the doubt and said okay. The next day, the online delivery tracker shows that Im the 3rd order for delivery that day and that my order is still active. I furiously called the store and stated that I will outright refuse the delivery (which I ended up having to go tell the delivery guy that I wouldnt accept the order when he arrived at my apartment) and that I demanded an immediate refund and cancellation confirmation. This different associate was very pleasant and apologetic and assured me that I would receive a call from the branch manager in the morning with my cancellation email. Would you believe it, the next day I get a call from the manager who so happens to be the associate who Id been dealing with the whole time! The first thing he said to me on the phone was I see you didnt accept the delivery. What happened? I couldnt believe the audacity of this guy to flat out pretend I hadnt called him 3 times about cancelling my order. Ive never done this in my life but I went into this guy about how unprofessional and fraudulent what he did was and again demanded a full refund or else Id be reporting this as fraud to my credit card. Finally, after all of this, I got my refund and cancellation confirmation. This is shady business at its finest. Dont ever do business with this company!

Nela was great to work with and the whole experience of buying a mattress was seamless!

Today I walked in having no idea what I was getting into. I knew I needed a bed but I felt overwhelmed by all the different types. Ricardo was extremely helpful and told me not to get wrapped up in all of it. He asked me a couple questions which narrowed down my search. I tried different mattresses and even fell asleep for a few minutes. :) I walked away with a mattress purchase and a lot of knowledge about what to look for in a mattress. Ask for Ricardo when you come in he will help you out and make your experience a great one.

I had a great experience here. Ricardo was helpful with helping me make my decision as to what type of mattress I wanted. Thank you!

Today we went shopping for a new mattress and we didn’t intend to buy, just to look. We went to MattressFirm in San Mateo. Ricardo helped us to educate, inform, and guide us on narrowing down the different types of mattresses. After about an hour, we had settled on 3 mattresses. Since this was a big purchase, we were ready to go and price compare at a few other stores and think about our options. Ricardo wanted to work with us within our budget to get our business. In the end we ended up purchasing a mattress!

Everett was great to work with, smooth and easy transaction, great service and experience buying a new bed set. 👍

Sales associate Ricardo Ponce helped us quickly narrow down our choices from the entire store to the bed that was right for us. He was knowledgeable and patient while we tried several mattresses. Definitely recommend this store and Ricardo.

Ricardo was very helpful and methodical in the way he introduced us to the various mattresses in the store. He was quite friendly and very knowledgeable about the mattresses and asked great questions about our sleep habits that lead to the right mattress.

Nice phone experience, easy no contact pay and delivery

The staff was very helpful and kind in helping us reach a decision

Great customer service from Ricardo! Able to lay on beds and find our bed style. Lots of knowledge and personable service!

Ricardo was great. Very professional and knowledgeable about the products. He met all our needs and helped us work within our budget.

Everett was great! He friendly, professional and got us what we wanted!

John was wonderful, he gave me the best price possible. He was very nice and knew what he was talking about. He is an absolute asset to this company and they should be very pleased to have him.

Ricardo was really helpful and helped me throughout to make a good choice. The customer service was excellent. Thank you!

Hello Bay Area, my name is Tashmal Martin. I am the manager here. We pride our selves on being the preferred choice for better sleep and invite you to come in and discover your ideal sleep environment. Please let us know you saw us on yelp for a free metal frame and 25% off any accessories with the purchase of a mattress set. Thank you!

This place is cool af. I played my guitar right on their corner for like 3hrs, no complaints. They clearly support the arts.

Nice store and nice service ....., the staff there are professional, patience, and helpful.For the need of a mattress to cure my back problem, I need to lie down for a few mins at each mattress as a test before I even consider a possible purchase. The manager Mike Norris understood and nicely left me alone for making all my attempted tests in an afternoon to short list the potential buy.Then among the few mattress I selected, Mike the manager came upon walking me through the goods and bads of each mattress, until I could make a final decision.Arrangement of delivery was simple and the delivery was narrowed down within a 2-hour window.Very important, the store manage clearly explained the return policy, which helped me to confirm my decision to buy there. Among all other things, in general the prices of mattress sale by different stores are all within the same range. However, this Mattress Forms return policy is most generous and attractive to me, even I wishfully do not need the return.Thank you, Mike of the Mattress Firm at San Mateo.

I had an easy and quick purchase experience on memorial day. It helps to know what youre really looking for.

Great customer service

We had a great experience working with Mike Norris on our recent purchase. My Fiancé, Stephanie certainly did her fair share of research and we ended up at Mattress Firm. Mike was very patient with us each time we went in to test mattresses and he answered all of our questions and concerns. He was able to provide a ton of information about the mattress we were considering, which helped us in deciding on the one we did. He also worked with our budget and we walked out of there very happy and looking forward to sleeping in our new bed. Thanks for the extra Zzzs Mattress Firm Team.

Lisa is amazing, she is very open and listens well. She was able to help me get everything i needed. I highly recommend this store and plese ask for Lisa if you need a bed.

Very informative, easy-buying experience.

Daniel was really great and helped not only myself but my father find a bed. I am very happy with the service. The bed I am still on the borderline with right now. It isnt as soft as the demo bed and I may be going in to swap it out.

John Burton did a wonder job!! He took care of everything that we needed.. gave everything we need and treated us so well 👑 Excellent job👏🏻👏🏻👏🏻👍🏻👍🏻

Its not so much the product - because all the products at Sleep Train are quality, but rather the staff. They were all so accommodating, willing to listen, and understood our needs. They were extremely concerned with our exact needs and I really have never had a salesperson that invested.

Our experience was awesome at this place, excellent knowledge about the mattresses. Richard and his team were very friendly.