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Dent and Scratch Pro San Marcos
738 W San Marcos Blvd, San Marcos, CA 92078, United States
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Dent and Scratch Pro San Marcos
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An
Review №1

I am extremely happy with the work done by Dent and Scratch Pros.They gave me the best quote, completed the job quickly, and had great communication. George is a true master of his craft. If I could give these guys six stars I would!

ma
Review №2

I nicked the edge of my car trunk lid on the garage door handle. Other shops wanted to repaint the entire trunk lid (expensive). George said he could paint the damaged area (not cheap, but not too expensive). The repair is perfect. Realize that a can of factory paint is not cheap, and it takes skill to do the job right. Mobile shops can brush on some paint for less, and it will be noticeable. Support your local shops.

Ja
Review №3

Good stuff! Great guys! Abraham was great to deal with and George was magician in the shop. Good service and great deal!! Quality!

Ar
Review №4

I limped my car in about a week ago, after getting a very competitive bid thru the phone, which was nice, as I didnt have to drive my broken car into the shop just for an estimate. During this timeframe, I had the absolute pleasure of dealing with the owner directly, who literally bent over backwards to help me. I was very shocked at the level of service, and friendliness that I found in him. I was trapped in what I could and could not afford, and he worked with me way above and beyond anyone else would have. I believe him to be a very admirable man, who stands by his work, and his company. I dont think you can find a better fit than that! I can honestly recommend this company more than any other. If you have to take your car in anywhere, let it be to this shop! You will be glad you did!

Au
Review №5

Just was trying to ask the owner some questions and actually help get him some more paint work in. The guy just kept cutting me off before I could finish a single sentence and telling me to text the number on the door. No complaints about theyre work.. you can get good body work in alot of places,

Gi
Review №6

Way To Expensive wanted to charge me over 700 to buff out a few scratches on the driver side of my RSX Type-S horrible customer service, should have been oh yea we can help you out my dude maybe max of a couple hundred sound good? Nope Strongly Suggest to take your business elsewhere!!

Ke
Review №7

Good prices and high quality work!

Ha
Review №8

My paint was peeling off my 2013 mustang and they fixed it at a decent price and no hassle. I love this place and would highly recommend it for any paint issues!!! Best place ever!

DJ
Review №9

These guys absolutely killed it for me! Great customer service through the phone, which is so important while youre waiting for your automobile to get fixed. I was shocked with all the extra TLC these guys put into my motorcycle (that they didnt charge me for), that they didnt need to do! Detailed out all of the chrome on my Harley after restoring my gas tank to perfection! The paint job was perfect, which is hard to do with Harley Davidsons. They did some fender work too... FLAWLESS.Theyre the type of shop I hope I never have to go to again, because no one likes our vehicles to get hurt, right? But if & when they do... These DR.s of love will be my hospital for fixing my babys up!Thanks Steve!!! -rl

Ju
Review №10

Gabriel really knows his stuff. Super honest, hi end work. Super glad I met this guy. Do not hesitate to call Dent and Scratch pro San Marcos... Thanks guys...I will be using you frequently! 👍

Jo
Review №11

Best kept secret in San Diego. This place is help me for far less than anybody shop or dealer ever could. And the work is amazing. It looks great. I have a 2017 car and had a lot of damage on the back bumper and I got sick of looking at it. They did it for less than my deductible I love you guys

Ad
Review №12

Before anyone chooses an auto body shop, search the business name AND do a separate search of the owners name on the San Diego superior court website under online case files. Search civil cases, criminal cases, and domestic cases. You might get a realistic view of what you’re dealing with instead of using Yelp. Also search the company name on the BBB, if it has an F grade, it’s for a reason. Also, paying cash will only NOT guarantee the work. Pay with check or credit. If the business is small and fairly new (or the same owner but changes the business name several times) you might not have anything saving you from poor workmanship.

Ca
Review №13

I had made an appointment and when I showed up, the employee who was supposed to work on my car had no-showed last minute. Since I had taken the day off of work, Steven, the owner, stepped up and completed the work himself. The customer service I received was top notch - second to none! A true professional!

Wi
Review №14

They did an amazing job fixing my Mercedes SLK 230. They finished my car sooner than I was quoted. I was impressed with the color match and quality of my hood and bumper, you can not see it was repaired or painted. I will be referring my friends.

Jo
Review №15

Just picked my car up unbelievable work great job great price these guys are better than anybody shop or dealer. And they did it for a lot less. Thank you

Da
Review №16

Great Job and fairly priced

Er
Review №17

Do not under any circumstances take your car to this place. The worst business I have ever dealt with in my life. Took my truck in on a Saturday to get an estimate. I was promptly told it would most likely be done three days later on a Tuesday. It seemed like a pretty quick turnaround but the manager assured me it was an accurate estimation. I proceed to get a call on Tuesday saying that they need to order another part and it will cost me a couple hundred more dollars. Disappointing, but I understand that they could uncover more issues when they take my truck apart. I was then told it would be done a couple days later on Thursday or Friday at the latest.I hear nothing from them Thursday or Friday morning so I try calling their phone number Friday afternoon. I call roughly fifteen times with no answer whatsoever. At this point I have no idea where my truck is or what progress has been made. I call again the next day on a Saturday to no avail. Still no one is answering their phone. I physically get an uber and take it 30 minutes to the actual store to talk with the manager. The manager sees me and asks me, Did Travis call you on Friday? to which I replied No. I didnt receive any phone calls about my truck. He then says oh yeah sorry man but he was supposed to call you on Friday to tell you that your truck will be done next week, Monday or Tuesday at the latest.. Meanwhile I look around the shop and see that my truck is nowhere to be found. Frustrated, I leave and wait for a phone call the following Monday or Tuesday like he promised.Monday comes around with no phone call, Tuesday comes around with no phone call. I try calling their phone again on Tuesday roughly a dozen times and no one picks up. I wouldve physically gone to the store again but I didnt have the time. The following day on Wednesday I still receive no phone call from anyone at Accident Pros. I call their phone again and no one picks up. I then called Soapy Joes which is across the way from their shop and ask an employee there to physically go over there and see what the hell is going on. The Soapy Joes employee tells me that the person there said theyve lost their company phone for the last three days and to call him back at a personal phone number the he gave me.I call that number and it is apparently a new manager who just took over. I ask him about my truck and he says he has no idea what Im talking about and asks me if I have the wrong number. Two hours later I receive a random text from a guy at the Accident Pros in Miramar saying that my truck is ready to be picked up down there....WTF. No one told me my truck was driven down there or was getting serviced down there, and on top of that they have the gall to ask me to drive an extra 45 minutes out of my way to pick up my truck at a store I didnt originally drop it off at. Only after complaining about this did they drive my truck up to the San Marcos location where I originally dropped it off at. I then pick my truck up the following morning on Thursday. The work done on the truck was average at best. They did roughly 90% of what they said they were going to do to fix the issue. I go to sit inside my truck and find a handful of random screws sitting in the cup holders. I have no idea where these screws came from or where they are supposed to go.To summarize, my truck was finished nine days after the original estimated completion date. When I reminded the manager how late my truck was completed he tried to justify the tardiness by explaining how there were cars in the their shop that had been there for months over their original estimated completion date. The issue is not so much that my truck was done late, but that the communication about where my truck was and what progress was being made on it was terrible.I have dealt with four body shops in my life up to this point and I can safely say this one was by far the worst. If you want to keep your sanity I would highly recommend that you never go here either.

Wi
Review №18

Brought my BMW in there for a dent repair. Did an amazing job on the repair. Highly recommend these guys

La
Review №19

They were great! Had my subaru wrx looking brand new again without having to do any major cosmetic repairs. Would reccomend that you visit Dent and Scratch pro of san marcos first you will not be dissapointed and they are fast. Thank you Dent and Scratch Pros

Di
Review №20

Accident Pros did a great job on my car! I highly recommend them! They werent the cheapest but I wanted good quality and thats definitely what we got!

ar
Review №21

Fender bender insurance job. Simple right? First call that its finished. Parts still in back seat, overspray, terrible bondo job on a 40k max. Promise to make it right. Turns out my car was used for joy rides .crack pipe in the back seat, extra miles, second time they say its done. Turns out, the manager was trying to get money for drugs and con me. Owner Steve, nice guy promises to make it right. Does these half asked extras. Paint starts flaking and sanded all the clear coat off car components so they turn white and oxidize. Time to get channel 13 and a mean lawyer on this.STAY AWAY!!!!!

El
Review №22

Thanks. Dent and scratch pro. Exelent work on my Camry looks like new

Ju
Review №23

Steven was very helpful. First time hearing about this place. He was willing to help out with anything specially with my door gas/scratches and marks

Ro
Review №24

BE AWARE OF THIS SHOP!!!!Brought in my car to this shop to be painted and they did a terrible Job, tijuana paint shops do better job compare to them for less money, They oversprayed paint to the bumper, fender and 2 doors. They also spray little bit of paint to windshield, wheels, headlights also the paint have a lot of dust spots. They gave me lifetime warranty on the job but not bringing the car back to them because they did a terrible job the first time and the second time I don’t wanna imagine what will happen.

Ac
Review №25

Great shop and company! Best in San Diego

Ca
Review №26

I had a big collision my whole front side was bashed and accident pros worked with me on the pricing and took me Home from their location and picked me up when my car was done would definitely go here again very professional and very helpful

Re
Review №27

Did well fixing the dent and scratches in my car. Stephen is easy to work with.

Ja
Review №28

Good. quality. work.

Mi
Review №29

The owner STEVEN uses very strong language towards unhappy customers. Cant never take him back a car a question for that matter. Take your cars somewhere else please. STAY AWAY REALLY AWAY

Je
Review №30

Poor service poor service poor service

Information
31 Photos
30 Comments
3.9 Rating
  • Address:738 W San Marcos Blvd, San Marcos, CA 92078, United States
  • Site:https://dentandscratchprosanmarcos.com/
  • Phone:+1 760-621-1177
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
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