If you want reliability, run as far away from FedEx as you can!! Waited 2 days for an overnight package and still not delivered - worst company to use for courier. Now they are attempting to track the package and let me guess - I need to file a claim in 1 day from now just like the other packages that got ‘lost’

FedEx is the worst delivery company! Their drivers are dishonest. Was waiting for a package to be delivered, I was home waiting the entire day but nobody knock on my door. Later then status of my package was updated to delayed and that the package was attempted to be delivered but nobody was home. What a lack of integrity from their personnel. Customer service is also very bad. Took a lot of time to wait for a representative and she hangs my call while asking for locating the package. Please Please Please do not use Fedex service.

FedEx is honestly the worst delivery company out there. Their drivers are dishonest. Was waiting for a package to be delivered, caught the driver on my security system stop in front on my house while I was home and then drive off without ever getting out. Later then status of my package was updated to delayed and that the package was attempted to be delivered but nobody was home. What a lack of integrity from their personnel. Please do better.

I ordered my package September 9th 2021 and paid for three day shipping. DID NOT get it in three days so I called and they gave me my refund for the extra cost of shipping. Thank you FedEx for that. However, it’s been almost 3 weeks and I haven’t gotten my package at all. My package managed to go to 6 different states before actually arriving to California. Some lady called me and told me a whole story about packages being delayed all over blah blah I asked her when will my package arrive she went on to tell me what I already saw on the website while tracking my package. Lady went on to tell me what I observed already on the FedEx tracking website. I don’t need you to tell me what I already know I need to know when MY PACKAGE ARRIVES TO MY HOUSE. Currently it’s “pending” reminding folks today is September 30th and I still HAVE NOT gotten my package. It’s time for a change FedEx the current way isn’t working at all.

Worst delivery service!! Company I order from unfortunately uses FedEx, I waited ar home two different shipments, two different tracking numbers, same result, sitting at home waiting for delivery and postponed, driver left, they dont even try .

Thieves and dishonest. someone should file a lawsuit. Ordered 4 tires from discount tire on Ebay. After weeks of pending delivery no delivery date available etc they supposedly delivered to my business two days ago at noon. We were all here in the warehouse and NO FED EX trucks showed up. The website even shows they were signed for! Totally false! No one here by that name. Total scam. I call and call and ask for my items. I get some foreigner that barely speaks english and refuses to put me in touch with the local distribution center here in San Jose. Pathetic sad company. DO NOT BUY ANYTHING FROM A VENDOR THAT USES FED EX!!!!!!!!!!!!!!!!!!!!!

They were super busy but managed it nicely and the were very professional and friendly!

Same as every other review, my package was never delivered claiming Customer not available or business closed. while I carefully waited for 4 days in a row at home for my package.Their drivers are lazy, incompetent, and dont even attempt to deliver the packages. Customers will give up and come pick it up from the facility directly, why bother delivering

The worst shipping company in the history of mankind. First they claim to have delivered the package last week turned out that delivery was tp a neighbor who apparently lost it. Today another express shipment was supposed to be delivered by 8 PM only to state it will not be delivered as it is delayed. The worst customer service ever. They simply dont care. I have no idea why shippers continue to use them they are as pathetic as their CEO. Avoid them at all costs. I wish there was a zero * I can give them

Packages are always late. Always blaming it on the customer and putting excuse such as “business was closed”or something even though I live in a residential area. This really seems to be a recurring theme for this warehouse in particular. I really don’t understand how a company with these poor standards is still in business. Seriously avoid fedex like the plague especially if you are in the Bay Area

This is a busy place specially end of afternoon. Staff is courteous and quit efficient. Everytime I have been there I was please with the service. There are a few parking spot in front of office but if too busy you can park in street.

Completely unprofessional.They marked my package as business is closed. No delivery attempt WTH. My address is a residential not business office. And funny thing is they dont deliver on weekend lol so my overnight shipment became 5 days shipping. Who knows they will really deliver my package on Monday or another business is closed attempt.

I just want to say for real from the bottom of my heart that a guy named Q and another guy that works the front who wears a cross and is kind of big they found my package and made my day so much better and was very kind even to my 3-year-old son. These guys make a great team and they work so hard from the little time that I was there I could tell that these men are dedicated to making the customer happy. Please whoever is reading this if its a supervisor please acknowledge them because they have been the best experience I have ever had at any FedEx. Thank you so much Q and your big friend Im sorry I could not remember his name but you guys are the best and hope you guys get some well earned bonuses or paid time off.Aloha and mahalo,Very respectfully,Erik Anderson

Dishonest and lazy drivers, claim they tried to deliver and no one was home however i was carefully waiting for them and they didnt even reach the door.. customer service is the worst ever, they cannot communicate with drivers, they cannot give any answers, they cannot do any escalations..never again.

Terrible communication. Told me to come grab my package at the facility. 25+ min drive and 30 min wait at the facility later... I was informed the package isnt ready to be picked up. Ill have to wait until Monday for it to be delivered. Then why the heck was I told over the phone to come grab it???

Abysmal experience. Unhelpful and ambivalent staff who never seem to know whats going on or care about getting you help. Always just excuses. Ridiculous.

Online status of my shipping shows 2 Delivery exceptions with the reason Adult recipient unavailable. I have been waiting for my package for the last 2 days, but NO one from Fedex has showed up at my home. Very dishonest service. Now the status shows it will be delivered by Monday. What is the point of using overnight shipping option?

Very nice front desk people

They claim they attempted to deliver however I was at home all day and did not hear a door knock, the doorbell ring, nor did they leave a sticker. Lazy and dishonest.

Received the same item twice, because of damage and missing parts. FedEx still failed to provide non-damaged goods. Parts left in the drive way, damaged parts, missing parts.

Needed an emergency pickup and they went out of their way to help.

Ivan was amazing he put a bunch of time and effort into looking for my package! I really appreciate his hard work. I would recommend this FedEx site.

Pleasant and efficient. Thanks for providing this essential service with a smile ....at least I think you were smiling under those masks.

Paid for overnight shipping, its been 3 days I still havent received my package now I have to go straight to the actual shipping Depot to pick it up at the warehouse this is ridiculous !!!!!!!

Thank you very much FedEx... After delaying my priority shipping package to my house, I was told I could drive 22 miles to pick up the item myself on a Sunday, only to find that the FedEx center was closed on Sundays.

A place to go for work to pick up packages that are special in nature. No other details about this location.

Great service! Picked up my package and was on my way in no time.

Super SLOW and Poor Communication. A shipment came from Ohio to San Jose in 4 days and then stayed at the SJ facility for no reason for an additional 3 days. The SJ driver noticed damage to the package on the way to delivering to my house and cancelled the delivery. I had to wait multiple days before hearing whether or not the package was in fact damaged and would or wouldnt be delivered, meaning I couldnt cancel that order.

A 2 business day package was not delivered on time and I went to the location to pick up the same day only to find the driver was new & would not return before the office close time. The moment i mentioned that the package is my babys formula, the staffs started exploring their best options and co-ordinated great deal to have it available on time. I very much appreciate the counter staff, manager & the office personnel who lived in my city who delivered the package on the way to his home. Kudos!

This location lost express delivery for $10K and didnt give any updates!Terrible experience with 710 Dado St facility in San Jose!FedEx station personnel has been lying to me about the package status for about 1.5 weeks.First, theyve changed status from Out for delivery to Delivery attempt failed due to the customer was not available, but I was all day long at home waiting from this package to be delivered.Second, theyve changed status from Delivery attempt to Pending and told me personally, when I came to the station for a pick-up, that the container with this package was not unloaded yet and they will call me back once the unload process is completed.Third, it turned out, that they have no idea where my shipment is and for about a week I was hammering FedEx customer service with calls to get the update on my delivery. Every time they ended up with: Weve just called the station and left your concerns, so the staff will call you back once they locate the package.Never got any follow-up calls from either 710 Dado St facility or FedEx Customer Service.Eventually, I had to call again and ask to speak with the escalation team, so they can kick off the investigation on my delivery case. The day after I called them again and, surprisingly, they stated, that my package was lost due to unknown circumstances, were really sorry about that.The content for this package was an extremely urgent and critical blocker for my work and now I have to wait one more week to get the same good to be shipped to me (this time via another company, for sure). And no one from FedEx never called me and give me any updates on my delivery. Seems like they just didnt give a damn on their customers, their expectations, and business.Well, that was a good lesson. Never ever will be using FedEx again. And will share my experience with all my friends and colleagues on social media.

When you have packages that you want get out but can not get to the FedEx store in time, get on over to the ship center. Only allowing up to 3 persons inside at a time during the covid. Currently pay with atm or credit card, no cash. They have limited parking but a couple spaces for handicapped. Going to the ship center may allow you to overnight packages to US locations. I believe closing hours are 7pm Monday to Friday.

Worst service and customer discriminationToday when I went to pick my stuff, the executive hand overed only 1 box instead of two.When I went back to center the next day, they claimed they have my package but cannot locate where the package inside the Wearhouse – very strange.When double checked with 1800 support number on location of the box, they confirmed that box is at 710 Dado St, San Jose, when I informed the same to floor manager Ms.Marina, she informed me 1800 customer support executive are wrong about the package.However, Marina is kind enough to share the store contact # to check with her later.After few hours when I called them to check the status of my package, an gentlemen responded the call and asked me not call me back and he was very rude and made very decimating/abusing language.Had to file a formal complaint to FedEx headquarters.

This place might be a little bit hard to find but its good. Better than the warehouse they have which is 1 or 2 miles away, on Dado street.

Outstanding customer support. Even called me back to follow up. this customer service had significant impact on how I feel about the company. Great job

The 3 gentleman I had the pleasure of doing business with were great! I had a terrible time tracking down the fresh flowers I had sent for my wedding bouquet that morning, but they all greeted me with smiling faces that afternoon and helped me so much. They had my flowers to me with 20 minutes of arrival. They really made my day, and I cant thank them enough! I would give 1p starts if I could for the excellent customer service.

Divers fr m this facility dont deliver overnight deliveries on time (ever), then blame it on the customer with false accusations, make you go in, wasting hours of your time, then mark as delivered and youre unable to claim late delivery refund because the system states it was delivered in time. When asked to solve the underlying issue, local branch employees simply said theres nothing they can do to help.

👌

Worst shipping facility. My package keeps going round in circles at San Jose facility for more than 3 days with zero progress. Its such a joke in 2020. I rather pick this up by meself if I know its super low efficiency.

After visiting and walking out on USPS. We found this Store. The young man IVAN WAS a true gem! Very helpful solutions oriented and mostly respectful! Thank you thank you thankyou!

This store is probably fine. The delivery service to my house is the WORST!!! I live on a flat street, clearly marked with the address, yet the delivery person consistently is unsuccessful at delivering packages at my home. No notice is ever left, they state no one is home, when I was standing in my front yard waiting for them. This has happened on more than one occasion. If this is the poor level of service FedEx offers they deserve to go bankrupt. I would suggest any business looking for delivery services, use ANYONE other than FedEx.

My package was Estimated to arrive at my house 10:30 this morning. It didnt even leave Memphis, TN until 1:54???? ON TOP OF THAT, IT HAS BEEN IN SAN JOSE SINCE 5:30 AND IS YET TO BE DELIVERED TO MY HOUSE. No updates whatsoever cant even get in contact with anyone. This is ridiculous. I paid to have this package next day. Lots of good that did for me.

Easy & fast service.. there is a line but its kinda fast moving..

Parking is limited but it moves fast most times

Horrible service by a horrible company.My urgent package was supposed to arrive last week and was as per tracking number on the way to my house. I saw the FedEx truck arriving and went out, the driver just waved to me and left. Couple of hours I got a notice that my package was rescheduled for another day (they said, because I wasnt home which is simply a lie). The next business day, it was again scheduled and never arrived; my delivery status was updated to pending). Hotline took forever to get somebody. FedEx is unreliable and give you false information - why paying for a fast shipment when FedEx is not able to do their only job?Update (a few weeks later): Frauds !!!!!They take your money and provide exactly zero service. I ordered another package via urgent overnight and to my horror I saw that they used FedEx for shipping. It happened again; they said they tried to deliver the packageto me, which is simply a lie!!! I can even see it on the tracking App, apparently they tried to deliver at my door at 2:48; but they already unloaded it from the truck in their facility at 3:02. I have a security cam and can prove that they never tried to deliver it.FedEx doesnt do the job they are charging you for and then they still lie into your face. FedEx is the most unreliable US company I ever had to deal with. They have your money, so why bother with anything afterwards? Completely unprofessional

80% of Fedex deliveries created some headache to me. Either missed the delivery date, or left a door tag without ringing the door bell, or left the package without my signature. Worst carrier in San Jose area.

Their distributers mark shipment as attempted delivery when no one even tried to deliver it. When you get to the center to pickup it. It takes hours to find the package. This its been my experience for more than 3 times now with this facility. Their pickup lines are so long always. Looks like they want customers to pickup their own packages and not deliver them. In all worst fedex facility and service.

Best place to ship our reptiles. Responsible

Package was to be delivered today, but driver said no one was home. I havent left the house during the week since shelter in place. Live in a gated community and FedEx has gate code. Driver must have looked at gate and figured he didnt have to deliver. This happened last week also. Not happy with FedEx.

The staff and manager in this site are incompetent and dishonest.They were about 10 days late for my package delivery and provided no updates in between. Finally I had it enough and went to the site to ask why.First they said Everything is fine, just wait at home and it will be delivered tomorrow,The next day when it was not delivered, I went back after 6PM to pick it up myself, the staff said Our truck is broken. so I couldnt get the package for you. I will hold the item for you to pick up after 10AM tomorrow.The 3rd time I went there, they told me Sorry we forgot to scan the package. Can you come back tomorrow?. I was furious and demanded an apology.The manager told me I will deliver it to you later today myself. Just wait at home. I waited and waited and heard nothing from them.I was utterly disgusted by how indifferent these people are with their customers and business. Your business will sink one day if you continue these arrogant and cheating behaviors.

Location is good, except during rush hours, could experience bad traffic around that area. Nice staffs and comfortable waiting area. Parking is very limited; however, street parking is available.

Line out the door. One employee fetching packages for customers. Literally moved at a snails pace.i was there over an hour

Horrible service. The driver neither read instructions to get inside the community nor contact me to come and open the community door (even though code to enter the community and my cell phone number was provided). They just labelled the shipment unreachable. This is the second time it has happened from the same FedEx location. Conveniently the FedEx location does not have its local phone number to contact them at.

Will someone tell me why FedEx cant transfer my call to one of their locations after I was asked to talk specifically to that location? I have been transferred too many times to count and NOBODY can actually help. I HATE them right now.

You may not like waiting in line for long as they have limited staff inhouse.

I dont like lt

Review for fedex in general, but I saw it was shipped from San Jose.They said they attempted to deliver something at 5:18 pm today. Everyone was home. Nobody came. We checked security footage. Nobody came.Representative was entirely unhelpful. Didnt even suggest placing it at hold at an office

Shipment was mark out for delivery friday June 10, 2020. waited whole day until 9pm when i gave up. today which is Saturday June 11, check shipment again and it said out for delivery exspect June 13th i was confused. So I decided to registered for fedex and it failed to send me confirmation code for 12 hours since Friday. found located fedex distribution which is on 710 dado, but 800 number was provided. Called but the automated system was the worse i ever experiences. unable to find local number to call for status. Fedex is the worsed i ever deal with, UPS is 10x better. wish i could give 0 star.

I was having trouble receiving my package at my office and I wasn’t there at the time of delivery and I was able to go online and figure out where it was and picked it up promptly, no issues.

Disorderly.

Only 3 customers allowed in inside.Great service the fedex employees are very helpful

Even during these times, with a pandemic and multiple wild fires (in NorCal), still received good prompt service.

The actual consumer entrance is on the west side of the building, but isnt well marked from the street. The staff were helpful.

Im at this place fairly often because my business involves express shipping almost daily. This location is always clean, nicely air conditioned and the people working are always friendly and nice.-- docked a star because their express delivery drop off cut off time doesnt match what the website says. Very irritating.

Keep getting exceptions, but no attempts to deliver have been made in reality. Been at home all these days waiting for the package!!! Terrible service - I am not driving 20+ miles each way to pick package up.

Super friendly people who work here, i was in and out in five minutes

I would give zero stars if possible. They are incredible. They decided to deliver my package but didnt leave it because I wasnt home...okay, I get that. Of course they delivered in the half hour I was gone when I was home the whole day otherwise. I then called the number for Dado St and it is completely automated, I called three times before deciding to wait forever for a representative. Then she told me the only way to receive the package was to be home the entire next day and it would be delivered by 8pm. Not to mention I have two little kids (one is a baby) and I cannot just always come to the door if it rings and this is the only way to get my package!?!?!? She told me I could be transferred to internet support to have them help me wittle down the time to receive the package. I said, no thanks! Whats the point of having a four hour window- I may as well stay home the whole day. Incredible!!! It wouldve been nice if I couldve given a verbal authorization over the phone since I was able to confirm all her information and the door ticket number. All this for a refurbished phone! It wasnt this complicated having my brand new phone shipped!!!

Went their to pick up something, thought is was going to be post office bad. Nope, really friendly and surprisingly quick too. So if you miss a package and have to pick it up here, no worries.

Well organized and friendly staff. Only downside, parking is very limited, but fairly easy to park across the street.

Great customer service. I have never had a problem

Staff was helpful and quick.

The staff are rude and they dont take the time to explain how or what happened to the package.They just keep talking trash with their coworkers at work while helping you.

I see a lot of posts about negative experiences with FedEx, so I just wanted to share. I had live animals scheduled to come in via Memphis that were delayed due to a mechanical issue with the plane. The woman at the Ship Center - I believe her name is Rebecca - tracked the issue down for me, as well as expected arrival times. THEN, she made sure to text me as soon as they arrived in the morning so I could some get them ASAP. The two women who were working at the office even waited to make sure the snakes were okay. I have nothing but amazing things to say about this experience and hope FedEx knows they have a gem of an employee!

Staff is pretty quick and efficient.When picking up on weekdays evenings (6:30pm) you can be out with your package in 5-10min. On Saturday mornings, its about 20-30min.Make sure to park in the first parking lot, on the right of the building. The other one doesnt give access to the pickup office.

Generally order from Amazon. My last two packaged have been sent Fed Ex, and both orders were a mess. Both times, Fed Ex claimed to have tried to drop them off. Got a text the first time that I had to pick it up at a location about 20 miles away....no redelivery. 2nd box (just some flip flops) also didnt get delivered. No notifications at all (text, slip on the door, email, etc.). I finally went on Amazon to try to track it. Am on hold with my 3rd Fed Ex person trying to locate it and have been on hold for 14 minutes and counting. Great service.......

Extended hours and very fast service

I got my overnight shipments the third day, it would delay more days if I was not going their office to pick up. per FedEx tracking info they tried to deliver the first day but failed, their counter staff said the failure may be because the gate, however FedEx has the community gate code on file and the gate code also listed on my FedEx account, I contacted them the first day and give them again the gate code and they promised to re-send my packages that day, but nothing was happened that day, nor the 2nd day, the third day morning my items was sill left at FedEx facility, and I had to drive 25 miles to pick them up, when I ask the staff why they didnt re-deliver my items he said the packages were missed the delivery truck, so I asked him why them were missed for two or three days he answered he is not driver and dont know the reason.In past two days, I have chatted with FedEx, called the 800 # and talked with local facility by phone but I havent gotten my shipments delivered and I have to picked them by myself.

Driver never even attempted delivery today at my apartment and marked attempted. How am I suppose to get my package?!! 2/14/2020 zip code 95123 this driver should be banned from doing deliveries!!!!

Friendly staffQuick service

Perfect and creative place

Fedex delivery system is a mess. Tracking details showed that package will be delivered on Wednesday. I waited whole day because it need signature but they didnt show up. Then delivery person attempted Thursday and Friday but I was not home. They will try again on Monday. Delivery window time is anywhere from 8am to 5pm. It is totally a messed up system.

Had to come here from Fremont because they refused to drop the package to a service center in my area. They seemed really unwilling to help me at all and told me that the package would be shipped back to the sender if I didnt pick it up. Only one extra star because the staff working at the service center front desk were friendly and helpful.

Great location friendly people fast service

I will give -1 if I could!For day 1, they said they left package at the front door and nothing is even there though I immediately went out looking for it. I called customer service, they said the station will call me back the next day, but no one called me at all.For the next day, I have another package to be delivered before 12pm, but it suddenly showed deliver exception. I have been waiting the whole morning given the experience on the previous day! No door tag is found either! When I called in, its the same answer of the station will call you back. Such terrible service!!!FedEx definitely sucks, the other day I went to their Fremont office to ship a package. They had only one staff open despite the line has more than 20 people. By the time its my turn their computer suddenly got stuck and they spent another 15 minutes to reboot the computer...

Surprisingly, there was no line & I was the only customer.

Friendly staff.. Quick and organised service.. Parking space is limited.

They suck! I ordered something in the middle of November and its still not here... Ive waited a whole month. They didnt even knock on my door and I dont live in a bad area. Ill try UPS from now on

These people are very passionate about defending fedex. They will yell (yes, yell) at you as you walk out the door saying it is someone elses fault.Right. Like fedex has never made a mistake. Ever. LOL.Dont yell at customers, fedex. Thats just childish.

My most favorite fedex location. Open till 8pm for within the state shipping

Was suppose to deliever to my house. Never did but stated they did. Checked cameras no one was at the front of the house. Called them they said they would try to deliever again same day. They did not, and then I called again the 1800 number and was told they will call me in the morning and tell me what the next delivery window will be. I had a friend stay at my house all day to recieve this package because they started window is from morning to 8pm.

Terribly inconvenient hours for pick up after failed to deliver. FedEx only operational on weekdays for real? I hope usps takes over the whole industry with such unreliable transportation services. I have been ordering from them for several years and have seldom good experiences.

Helpful staff, a bit expensive, and as long as you are the shipper, fedex isn’t terrible.

I go there to send package, every month, never fail. Good people.

Fast and easy service. They where very quick to take care of me. Quick and easy service.

Man do I love FedEx! Relax, its FedEx. I love the staff here. They are absolutely great, helpful, friendly, and all of the above.

Great service! I was greeted warmly and they helped me out right away. The parking lot is shared with several businesses so be careful when parking.

Had to pick up a package become was not at home to sign for it. Why cant they just drop off at the closest FedEx store, so I can pick up at a location closer to home with more flexible hours. Commute hours can take 45 min each way. Not convient, when package Security is desired. Three stars because they did get my package quickly.

I hope they pay the guy that is working today triple, because the store is literally packed and the clerk is by himself. I am giving him 10 + STARS, because he is handling pretty good the situation.I am giving Fedex a Half a star, but I have no way to select that so I am forced to give 1 Star.Fedex, stop being greedy and hire more personal, dont have one person do the Job for Three. We do expect great service, since prices are that up.

A little pricey but efficient and convinient.

That is for FedExs company in general..Absolutely the worst carrier out there.

Great customer service!