I lost about 700 hundred dollars to this store within one morning. They wont tell you there is a likelihood that the car with the cargo box wont fit in your garage. They wont tell you. Its something you HAVE TO know yourself. They give you the prices, you agree and sign contract, you go home with your cargo box on the top of the car, and the box gets scratched, and it will be your fault. You will pay for the lost. The parts that are still brand new and dont get scratched lose 20 percent of their value. That was how I lost 700 hundred dollars within one morning. Hit Thumb up to this feedback to warn other people.

Very helpful staff! They gave me some tips on how to fix a loose roof rack clamp and helped me find the correct key for the locks. Stop here for your roof accessory needs!

Left the store. Was there for 10 mins waiting for someone to help me. I was not acknowledged and couple after me was helped first. Check your cctv if you have you guys would see it. Stopped by around 2:45 pm today. I was the guy in gray shirt and blue shorts. Can’t stay since i am picking up my wife thought it was a quick sale for me since i know what i wanted and called beforehand.

We had one of our work vans get shelving and a ladder rack installed and we were satisfied with the work. We wanted to keep giving them more business so we took our second van and told them to do the same for the other van. We end up getting a different ladder rack that we are unhappy with and this time aroun it was missing a shelf. Chris the owner said he did not know what happened and according to him it was our fault and he is not responsible. We waited and waited for the other shelf but weeks passed and nothing. Upon voicing my frustration with Chris he said I could take my business elsewhere. I will definitely do that and find a place where customer satisfaction is more of a priority.

Highly recommended for personalized recommendation, assembly, advice on best practices and care.

Great shop. Super helpful and knowledge staff on both sales and installation.Very happy I came hear to get my roof rack and cargo box trouble sorted.

I stopped in around 3 oclock last Friday and was in a hurry to get a roof rack for a VW van. Nole offered to get this custom mount done by the end of the day and the team delivered.I am quite happy with spending my money here, along with trusting them to drill into my vehicles roof.Protip: bring the boys in the back some beer as they work quite hard to stoke out their customers.

This is the BEST place to buy any kind of rack....hands down!!!! Chris the owner and his staff are amazing and trustworthy with advice. They make sure you get the right rack for your needs without question. They really care about the people they are serving! Chris and Brian thank you again for an amazing experience at Rack N Road!

Ive been a long-time customer at their previous location - was excited to see they moved closer to where I live. Went in to purchase items, told him I like to purchase locally but one items is available online from manufacturer at $200 less than his price - was told that he wasnt going to change his price, that COVID was going to ensure high demand and that this was his time to make money. Wont be back.

Been shopping at Rack N Road for a long time, people are knowledgeable, friendly, and always great service.

Friendly staff, knowledgeable and informative. Long time customer because the treat me right! Wish the new location had a little more parking available, but the showroom is great!

Chris and the “Rack N Ride Team” did an excellent job on my order. I had a bike rack installed and they help me pick out the perfect bike rack and showed great detail on the instillation. The team at Rack N Ride was very personable and knowledgeable about what would work best for my needs and my car. I returned to Rack N Ride to get a surfboard rack with parts that were difficult to obtain. Chris and the team went out of their way to make sure the parts came in on time and did the instillation as soon as the parts arrived. My order was filled and expedited with exceptional care. Thank you Chris for always going the extra mile for all your costumers, especially during these very difficult times of the Covid-19 pandemic. Thanks again for making my outdoor adventures easier to travel with my surfboards and mountain bikes.Dr. Rachelle R Doom, MD

These guys are super helpful! I have bought a few racks from them and they have always been very nice.

Customer service is terrible. You spend a lot of money getting top of the line equipment and they expect you to keep driving into the store to figure out if the order is ready.I called well over 10 times. 90% of the time they never call you back. A lot of the employees aren’t well trained so they give you bad information over the phone. They’ll tell you they’re gonna call back and they never do.Unfortunately missed many different mountain biking and kayaking adventures.Do not use these guys if you want good customer service, good price and a roof rack anytime in the next few months.

I was going tomorrow to this store to get a rack and hitch...but most of the reviews sound awful...is so sad, I guess I will have to find out myself.

Friendly and helpful. Wide selection of racks, stock is wiped out due to bike popularity during the COVID situation. Have mine on backorder, so will update again after received.**update** received rack, had it assembled and installed. Great service and satisfied with the rack performance.

Good service. Called to see if they had a product. They held it and I picked from out of town the next day with no problems . The store looks great and has a huge selection.

These guys are amazing. Super customer service! You just shouldnt go anywhere else.

Good service

The staff is great and they know their stuff. We got a hitch and a bike rack. Great service and attention to our needs. Installation was scheduled ahead of time, and was completed just when they said it would be. The sweet guy who installed our stuff, I can not remember his name, was so sweet and walked us through how to use the many parts of the bike hitch. This was the second time we used their service, and it wont be the last!

Overpriced items, very overpriced labor, upseling, all talk. Otherwise ok.

Not sure how I feel exactly about my experience. I wanted an OEM trailer hitch installed for my Subaru Outback 2020. The price quoted was on the higher side and 20% more than what the dealership asked for. I think the person helping me out saw the surprise on my face and told me that installing the wiring harness is expensive as it would involve programming. Except the person didnt know that the wiring harness was a plug and play install and no programming was required. I would have given them the benefit of doubt but the guy read the official Subaru guide on install (which I had read too) and still lied on my face.Honestly, it is possible that mine was a one-off experience given the glowing reviews the business has but I hope they do something about it.PS- They put on their website that Subaru dealers ask for 600-800$ and I can save hundreds by going with them . Funny that Subaru dealer quoted me exactly that (660$) and Rack n Road quoted 750$ and saved me hundreds.

The folks here are exceedingly good at what they do. I have purchased multiple racks over the years - but not enough that they know me personally. I went in today seeking a replacement part for a rack that I needed to carry an additional bike tomorrow. Unfortunately, they didnt have it in stock but they placed it on order. The guy serving me went out of his way to help and found a used part and even though it was not the piece I was seeking it did the job to get me through tomorrow. Stores do not offer this level of helpfulness in general but this has always been the philosophy at Rack and Road. I could not recommend them higher. Great people who know their stuff.

The staff works really hard to provide you and understanding of your options. Much more of a consultative approach rather than trying to sell you the best option. Stuff really works to understand what your specific needs and goals are.Made me feel really comfortable.

Really funny service.

Blown away by the exceptional service! The staff here are absolutely amazing. Answered dozens of my questions and helped me pick out a hitch, roof box, and bike rack and got everything set up the same day. Thanks so much for this great experience. Youre excellent at what you do.

Our old bike rack got damaged and we were on our way south in our RV. We were in Gilroy and found out about them 40 minutes before they closed on a Sunday afternoon. We called and they graciously stayed open so we could come and get a rack that was more appropriate for our electric bikes. Knowledgeable and Friendly service. Highly recommend.

A friend recommended this place and we are very happy with the customer service and quality of the installations they have done for us. They have installed a hitch as well as two roof rack systems (one for a rooftop tent) and we have been very happy with all. Very professional and they get the job done on time. Highly recommend them!

These guys are truly professional. They installed a new hitch on my Subaru and it looks like a factory job. All the wiring is nicely organized and bundled. I highly recommend them for all your Adventure needs!

Quick and easy service. Went in having a good idea of what I needed. Service was great. Got me in and out with what I needed. I had to order a part that they were out of stock on but they contacted me within the week and my new rack looks amazing.

Great experience with this place. Ive been in several times and have always been acknowledged with a Hello, or we will be right with you. Chris and Jenn were very helpful in upgrading my 2 bike Thule rack to a 4 bike Rack. Knowledgeable and trustworthy is a great way to describe them. They have some good used equipment and are willing to take a trade on yours. Ill be back.....

I needed a roof rack system installed at the last minute and they delivered. Katherine and the rest of the staff were extremely accommodating and knowledgeable. They will go out of their way to help you and answer all your questions. I would suggest calling them in advance to ensure what you need is either in stock or needs to be ordered. For after market racks and hitches, this place is recommended!

Paid retail prices to get a Thule cargo box installed. Later found that one of the handles on the Thule box was broken. Tried to work with them afterwards to get it repaired. I have been calling them every week for 3 months. The consistent refrain is, we have sent Thule email and they are not responding. There was a slight difference this time when they told me to call Thule myself.This establishment does not stand behind their work. They stand behind excuses and blame others for their lack of follow-up.Never buy from them if you think anything will go wrong.

This place was able to answer all of our questions pretty quickly. The best part of my experience is that I was able to get two vehicles attached with a hitch and purchase a bike rack for cheaper than going to an dealer for just one car.

I purchased a Yakima Dry Dock there. They installed it perfectly the same day. I went back a year later to get some parts and they took great care of me. The best customer service I have experienced in the industry.

Quick and friendly service in the era of covid.

Updated review. A really bad experience turned awesome. Read through for a twist.I called them early in the week to schedule hitch mount and bike rack purchase and installation. Was told Wednesday - awesome! Called me on Tuesday - we cant make it, we dont have it in stock. Scheduled install for Saturday. Called on Friday at 5:30 pm that they cannot do anything for me before Monday. Apparently the delivery truck broke down.At this point, I wrote a one-star review, and canceled the appointment.Come Saturday, they call me around noon and say they have what I need, and that I can come any time to have it installed. Since we were still, sort of, within what we agreed, I decided to give them one more chance. I went over there, and within one hour had a hitch and a bike rack installed. They, of course, made up for the mess, even without me asking.

Unbelievable customer service ! The owner came in on his day off to help with my tailgate issue. I cannot say enough about personalized service and total care and commitment to customers. Their knowledge and genuine care of your needs by far is the best in the bay area.

I got a hitch installed and purchased a bike rack from this store. The sales reps were easy to deal with and knew their stuff. The service was also easy to schedule and performed quickly and well.

Great, attentive service. They even accommodated a last-minute order change over the phone and didnt charge any reorder fees. Ive had all my family go here for their vehicle accessory needs for the winter.

They do have the best selection, and the guys in there are all experts... installation, product knowledge, etc. are all top tier. Just be prepared to wait. And you have to wait b/c they have a bit of a local monopoly. Always busy. Definitely should think about timing your visit off-peak hours.

Great service on a warranty replaced of my Yakima box. The hinge broke through the first box but it looks like the design was changed on the new box. So I am guessing they fixed the issue.

My wife and I had talked about getting a roof rack ever since we got our Forester almost a year ago. While packing for a long road trip we lamented not having more room for the dog. I stopped in to Rack N Road in the morning to see what they had in stock. The staff was very knowledgeable, provided quick answers to questions, and showed me several options. They were able to install a Yakima LoadWarrior same-day, including using some second-hand crossbars I had. Service was fantastic, and the dog was quite comfortable with the luggage area inside to herself.

I had Rack n Road put on a Thule roof rack system on my van. Two cross bars and a cargo box was what I was after and the manager there, Chris hooked it up. Chris was professional, friendly, and most of all- knowledgeable. Places like REI down the road had little to no knowledge of the Thule roof systems. Chris knew the ins and outs like the back of his hand. We made an appointment and my van was set up in about an hour, however, there was a problem with the height of the towers. Chris took full responsibility and made it right, changed the towers out and set me on my way happy as can be. The product is great and I am confident that the installation is a safe as possible. The showroom there is off the hook, clean and well stocked with everything for every toy. Can’t wait to go back and get the trailer hitch receiver installed. Thank you Chris and great job Rack n Road!

The only place we trust to buy our bikes racks, Yakima rack, and snowboard racks for our SUV’s. Expert recommendations and installation. We’ve been proud customers for more than eight years!

I love this place! I wanted a snowboarding rack for my 4runner and the staff answered all my questions and recommended a great brand. Will be back. 5/5

I have used Rack & Road in San Jose a few times and my experiences with them have always been very good. The staff here knows their products and customer service is excellent.I wouldnt even think about going anywhere else for my racks needs.And while you wait for them to install whatever you need to be installed on your car, go across the street to the little Salvadorean restaurant, Pupuseria Los Dubon, they were very friendly and their food was excellent.

Staff is very helpful and honest about when they can finish the job. Great selection and a showroom. You can see and try different racks and equipment. Make an appointment in advance if you can, though, especially on weekends and before holidays.

Awesome customer service!

Good service. Selling high quality gear. A bit on tje pricey side.

2 stars for having a part that no other store had, and for holding it for me when I called to inquire about it. Minus 3 stars for being rude to the customer.When I purchased my part, the guy cashing me out asked for my full name and phone number. I politely said that’s ok, I just want to buy the part. When I had asked for a receipt, what he’d printed out was a piece of paper with scrambled characters on it. At which point I was a bit confused. Another guy, likely the manger on duty rudely stated “It’s either or. You want a receipt you have to give us your name. Don’t want to give us your name, you don’t get a receipt“ At which point I responded with... if it’s required then fine, I just didn’t want to be in your database for simply purchasing thru axel adapter. I gave the cashier my first name, last initial, and no phone number (which he didn’t originally mention was an option)Overall that small exchange literally ruined my first interaction with what is obviously a solid long standing, local business. Customer service is why people go to these shops. Next time I’ll save a few bucks, wait an extra day, and buy on amazon.

+1 to Russ review below. Great, knowledgable, and friendly service, only downside was the wait to install. I came back at the recommended time to install but somebody was still in front of me with a complicated set up. The staff stayed well past their 3pm Sunday closing time to get me set up and on my way.

I just have to say, the people here are AMAZING! Such a great group of guys. My first stop in was speaking with the owner, Chris. Second stop in was to weigh out my options and purchase. Julian was extremely knowledgeable about every product in the store! He asked me questions because he actually cared about my input. And never condescending like some other stores are. He talked me through everything and even squeezed me in for an appointment the same day. I spoke to several other employees there that day Joe the installer and some others (sorry guys. I forgot some of your names) but it was such a pleasure speaking with every single one of you!The two gentlemen that took the time out to place a Hyper xl and a Yakima Showcase on my SQ5 were great. Eager young guys who absolutely cared to provide excellent customer service. It was as if I just made a new group of friends, these guys were THAT helpful and kind.At one point my sugar level dropped low, and Julian motioned to the other employee to offer me some candy, when I asked if there was a place nearby that I could go grab something to eat. Without hesitation Julian jumped into savior mode and saved me from a hypoglycemia episode. I mean come on. Can these guys be any cooler?In the end I walked out with a Whispbar and Thule Hyper XL solution that is super quiet I didnt even notice it!Thank you guys! You are the reason I will always come back here!

Why go here to pay so much extra ?I called them to ask about trailer hitch for my sedan, I had previously done some research and was sure that the Hitch would not cost more than $130 ( Curt Brand) But these people gave me a total quote of $300 ( part cost (same brand) + labour charge)Then I checked around in my work and got tot know that U-Haul folks do it ! I got the same brand hitch mount fixed on my car for a total cost of $180 ! Can you belive that ! ?

Great job, Rank and Road! Made the trailer pick-up so easy, and all was done to specs perfectly. Now let the fun begin!

The staff is very helpful here and it is worth coming if you are putting any type rack on your vehicle. The advantage is that they can show you the pros and cons of different products and also help you to install or configure your rack. They have fun keychain necklaces too. The only down side is that they are so popular that they are frequently very busy and there can be a little wait. Use the time to check out their displays which are really nice.

These guys are great, always get good service and advice. Ive been in here many times with questions and issues (some of them quite odd), and they take the time to ask questions and get good answers, even if it means getting others involved.

Arrived at 12 noon to get a tow receiver for my Sienna. Drove away with said tow receiver installed at 1:15pm. Granted I was lucky they had the part in stock and it didnt appear to be super busy but the staff was very helpful and polite with a genuine desire to provide quality equipment and service. Jeff S. helped me and installed the receiver himself. Jimmy, the assistant manager introduced himself in between helping other customers.Bonus ... they recommended the El Salvadoran restaurant across the street while I waited. _Los Dubon Pupuseria_, delicious!Ill be back to both establishments.

Walked in with no previous contact. looked around a bit as others were being helped. Guy came up and figured out exactly the kind of mounts i needed and I was able to get them installed the day of. Great personalities and service.

Folks in the store are real pros. Thank you Grayson. Happy with my Inno.👏👏👏

This place is awesome, great customer service and very nice people who are very helpful and help you get what ur looking for and best of all they sell and buy parts u gotta check it out

Friendly service, pleasant experience. Cool laid back shop, would go back

Good place to go and get bike rack,solar panels just about anything to do with getting out and about.

Love this place! Helpful staff, lots of great gear

The staff really helped me out here. I was able to call ahead so that even though I got in just before closing I was able to get the gear I needed.

I took my car in to have a trailer hitch installed, went through some difficulties because it is a new car, they were very good at working with me to resolve these issues and make it right and fair.Thanks Chris!

Nice staff Zach helped us he was really knowledgeable about what rack would work best for our truck

Staff was really helpful when I was purchasing a replacement part for my rack. Competitive prices.

I recently went to the Campbell location just after lunch on a weekday to get a rooftop box for my Acura MDX. I initially went to REI, but got tired of standing around for a half hour trying to get some help (store was crowded they were really busy that day). Julian was very helpful and knowledgeable about the products I was interested in. He had the box installed (so I can see what it looked like) and matched all my lock tumblers. They got me in and out in about 45 minutes. I will easily 110% recommend Julian and R&R to anyone who ask me for car carrier appliance needs.

Best customer service ever & a good selection of racks and equipment. And great prices too!

No parking....

Not cheap, but they know what they are doing and have a good stock of parts.

The crew at the Camden location are really knowledgeable and very helpful. Highly recommended!

Excellent service, quickly addressed my problem, left with a fixed cargo box 15 minutes later. Highly recommend!

Great service i just had install a roof rack and julian and stuff was really helpful they work it aout with me to fing the best product and price that i could pay...Thank u guys ATT: jose L.

I always have a great experience at this place, staff are always available and always want to help

Good team of folks, everyone helped me get the correct fit, in and out quick.

Bought two new Trek bikes and a Thule bike rack for my car. Problem is, I didnt have a hitch. Was worried about putting something on there that would detract from the look of my 2012 Passat TDI. I love my car and didnt want an ugly looking hitch on there. BUT a hitch bike rack is far easier to put on and take off plus my old rack (a Bones rack) had left marks on the paint of my last car.Friend recommended these guys as someone she goes to all the time. No issues. I found them to be very helpful and knowledgeable. Went into the store, ordered and paid for the hitch which would come in the next day, appointment to install the day after.Dropped car off for install but got a call an hour in. They had mistakenly ordered the hitch for a Jetta and it wouldnt work on mine. Bummer. The reason I still give them 5 stars is for the way they handled it. The owner (possibly store manager) took care of me himself when I returned. Sincere apology, they paid shipping on the replacement hitch AND since I had paid for a Jetta hitch which was $90 cheaper, they absorbed the difference. THAT I would not have expected!Hitch was installed a week later, no hitches (pun intended) in the process this time! Cant wait to take my bike to the beach this weekend!

Had a tow bar installed on my brand new car. Checked underneath the car a few days later to look at the installation and saw a mess of one hole reamed out that didnt need to be there surrounded by bare metal drill marks, dented and scratched wheel well where they forced the tow hitch up because the tow hitch didnt fit and bare metal scratches in various places that they hadnt bothered to repaint or underseal. I have photo evidence for anyone who requests them. I SUGGEST EVERYONE LOOK UNDER THEIR CAR AT THEIR INSTALLATION BEFORE DRIVING AWAY.

Has been around here long time and always a good source of our hitching or racking needs with super helping friendly staff even youre just consulting!

Great service every single time I go there for a bicycle rack, scooter rack, hitch installation....great attitude, they try to get you the best prices and always do 5 star work

You got a dope out on the road today 280 North in a white Subaru custom CA plate RACKNRD driving like a jackass

This is the place for Thule supplies. Knowledgeable sales staff with the ability to truly customize your system with keys and all the extras.

Quick to install left a scratch but overall good experience.

They had the parts we needed for our older Thule Rack available. No waiting for parts to come in the mail and excellent customer service, we were able to get out and ride the same day.

Great place, awsome people.

Great stuff for your car nice people

I have bought a few racks here. They are on the expensive side, but they are local.

Amazing, friendly, knowledgeable, and patient staff! Great service!

Terrible customer service.

The guys here know a thing or two bout bikes to put it in a modest way!

Great place and friendly people.

Great guys, great service, will return

Great service

Very helpful guys