The review is for Ken, the manager of the Brookstone at “GEN Airport Central Terminal Building” at SFOWe purchased Beats studio 3 headphones right before a flight. At purchase we were asked if we wanted a receipt even though we would not be able to return them due to “COVID”. So we said, in that case no. We went to sit down for a bite to eat opened the beats headphones and tossed the box. Only to find out ON the airplane they had no charge. When we got to our destination we charged them overnight. Still no charge. When we contacted Apple (who owns Beats) they took the serial number and immediately said your options are to send them in for repair or take them to apple. Huh?? Clearly something is up with this product so beware!Anyway, back to Ken, when we explained what happened, he tested the headphones on a charge, confirmed they don’t charge, saw our charge from brookstone on our card statement from our phone, and refunded our purchase with no hassle. We ended up buying the slightly pricier Bose from him as a result.Businesses need to take note, that is how you treat a customer. Thanks Ken keep up the good work!!

I received a set of BSTWS17 earphones/pods. Worst ever. Lasted about a week. Won’t charge. Tried everything with the contacts. Just a poorProduct.

One of the last brook stones I have ever seen.;( RIP in peace.Hey 👋 I have to go to pick up my mom and I have a few things I want yr I have been a very good person h original content for the first body and I was just going through it and it is a very nice day ut it was very nice and I had to a level and I was gonna I got to the shop to pick you up from school 🏫 is that your birthday is a big one ticket to you and I will bet it you will will send it out to the people.

I was helped by the most knowledgeable guy and not to mention I was in such a rush he had me out the door in 15 minutes to catch my flight. All with new needed toys for my long flight home.

Went in here to get help with faulty massager Id bought in Palo Alto. They told me that as Id bought the item on sale the normal warranties dont apply. Be warned Brookstone dont stand behind their products. Infuriating visit. Avoid!

Why arent you open during business hours? Its 11:30 am and the store is closed.