Horrible service. Trulite has tried for 6 months to bill me for order that was Never delivered, Never received. They got the order wrong from the get go. Have talked to a dozen people on the phone, they all agree that I am correct, but now sending me to collections. Stay away.

If the secretary is any indication of the type of service you get here, then stay away! I called and asked if they sold parts for aluminum store front doors. She asked if I had an account with them and I said no. She said, We only sell to businesses. I guess shes saying that ALL of the businesses in San Antonio have an account with them and that if YOU dont, you must automatically be a residential. Also, I dont know of too many people that have an aluminum store front door at their house. If Im calling you and asking about parts for an aluminum store front door, maybe its because I HAVE A STORE!!!

We sent them a template for arched glass. They made the template backwards. We contacted them to make replacements. They said they would have the replacements on 9/15 because the glass is being put on the house on 9/16. We told them numerous times how urgent this was. We call 9/15 to get status of replacement. The person on the phone basically said no we arent making replacements. I asked her why didnt anyone contact us because they knew how urgent this was for us. She replied saying oh yeah I was supposed to call you earlier this week. We will never use Trulite again. Terrible service and very rude.

REALLY ENJOYED THE JOB UP UNTIL I GOT LAID OFF....