More than 2 months waiting, 4 trips to the store and for what? To get this kind of work and yes a big invoice $450.They screwed up big time, but they want their money.THEY FORGOT THE TUNE UP PARTS.I complained to the manager and i was told it takes special, especialized technicians to do this jobs..do you think this is a professional job???

Jennifer who works in the parts Dept at Mustang Equipment made my experience positive.Great employee you have there. Thanks Jennifer you made my day!!!!!

Friendly service starts at receiving of the product from the plant before sale .Thank you. Hows this for delivery?

Couldnt fix my lawnmower. Held it for 6 months. It was running when I took it there, now it wont start. They even got 50 bucks out of me. Bad service all around. DO NOT TAKE YOUR EQUIPMENT HERE!

Nice and helpful workers..took our zero turn for repair..they have sales dept and repair depts.didnt know this place existed..1604 and Nacogdoches..they were gonna diagnose the problem and waiting for their call.

If they read these reviews theyll know exactly who I work for. This place was the ONLY place in San Antonio, Texas, to have the LAST two Honda self-propelled lawn mowers. Thank you guys, you really pulled our weiners out of the camp fire just in time.

Excellent customer service 👏👌👍😀🙌

I absolutely LOVE the staff here. I am new to landscaping business and Kevin is always patient and warm and I truly enjoy just speaking with him about Stihl products. Good prices. Freindly folks. Cant ask for more

Called and spoke with Kevin about buying a tractor with mower and chem sprayer, told him I was on my way. Got there and he was busy with someone else so I told the lady at the front desk I would be outside looking at the tractors and waiting. Half an hour later I had to leave. Left my name, number and email address for pricing and still havent gotten a call or email. Guess they dont need sales, I will find another John Deere dealer that wants my money.

Excellent and professional service and employees. The shop is a 45 minute drive and there are other places closer to home, but its worth my time to take my equipment to someone i know will do it right and not overcharge. Besides, support local small business is better!!!

Quote/Sales department must be short staffed I believe. I have called twice a day for the past 4 days, AM & PM. Receptionist Is extremely friendly. I always ask for the department responsible for providing quotes on attachments. She does ask for what type of attachment, which I always kindly respond to her and tell her I am shopping around for a Hydraulic Auger. She then advises that I will be transferred. Then thats it! No one ever answers. My patience varies, from a minimum of 6 minutes to a maximum of 30 minutes and no one ever answers!!!By the time the 4 days passed, I had already received 4 separate quotes from Kubota in Uvalde, Tellus in Pearsall, Uvalde & SA. I want to make sure I get the most suitable Auger for my use. I am disappointed that I couldnt get my 5th quote from Mustang.

Had what we wanted ....in and out quickly!

Cost 600. And stilll doesnt work. Charges for work not done. Cost 3 trips 120. Round trips. Totally disgusted

Took my JS36 walk behind in for a tune up. Work week later and got it back. Reasonable charge of $140 for a dealership.

Awesome place!Got what I needed!And close to home

Excellent service and parts. Good prices too. Larry was very helpful.

Very good very professional tookcare of my problems with ease in an out within a matter of minutes 😌

Fast courteous Fair priced.

These guys (and gals) were great. I called them yesterday and they talked me through a repair, then today I went there for parts and they werent pushy at all AND knew what they were talking about. Come here for more than just what you want, come here for true customer service. Cant wait for a reason to come back.

Absolutely Love dealing with Larry in the Parts department..He is always so helpful when Im needing a particular custom item..Today Larry and Caesar were so helpful, when I had a list of items to purchase..You guys had everything I needed, 1 stop😉..My go to Arborist shop to stop in when I need part and Equipment..Thanks again Larry 🤙 You Rock !!Looking forward to seeing you next visit 👍👍Take care John, Thanks again guys

I took my chainsaw in yesterday and this morning they called and said the work had been completed. The Service Department was friendly and completed their work promptly.

14 minutes on hold never spoke with anyone unreal

Nice place for John Deere parts.

Poor no riding lawn mower 😭

I frequent this place quite often and they have all the tools and equipment you could need as a landscaper. The customer service is also top notch. I recommend.BrianBoerjans Landscaping

Got me all fixed up quickly and explained my equipment to me. I am very happy with the service department

This shop is completely amazing. William the man who runs the front desk was the nicest man. He was so willing to work with me after I broke my mums lawn mower. He helped find the correct part and put it on the mower for the cheesiest price of them all. Outstanding service.

Staff is unfriendly and unhelpful.

Good friendly people working in the service area who know what they are doing.

Helpful and knowledgeable staff..good selection of parts on hand!

If it were possible to give this place 0 stars I wouldnt hesitate. I wish we couldve received the same amazing service some of these other reviewers received, but sadly they fell VERY short in the customer service department with me and the equipment I sent in months ago. Hopefully the owner is aware of how some customers are treated by the people placed in a position of high authority at Mustang Eqpt.

I had an old trimmer/ tiller that needed some serious refurbishing. Mustang did it reasonably and thoroughly. I will definitely use them again. 4 out of 5 stars due to the 6 weeks it took to finish the job.

After addressing some previous concerns with Jake, the new Customer Service Department Manager, my issues were quickly resolved to my satisfaction. Big Kudos to Jake for his care and concern of customers at Mustang Equipments service department.

Dont have parts in stock most of the time, takes about a week to get them.

Very glad to find this place.Good help,friendly.

DO NOT take your equipment to Mustang Equipment SAT 78233Repairs took 2 1/2 weeks AND almost cost 2x the estimate.I purchased my JD from Mustang Equip. I needed service. I read the bad reviews but tried them anyway. The Service Writer repeatedly said it would not be more than $200. The final price was $435 before I complained. $372 after adjustments.They didn’t look at the tractor until I called on the original due date 1 1/2 weeks after I took it in. It sat in their “bone yard” outside for 19 days total. The repairs only took 2.3 hrs according to the invoice. They replaced a carburetor, spark plug & adjusted the tracking.An automated voice message said it was “ready” so went to pick it up. The battery was dead and the tractor was filthy. I refused to buy a battery from Mustang. They jump started the mower so I could load it.In the end I paid almost double the estimate. Waited 19 days. I got a tractor more dirty than I took in. They scratched up the rear paint when they carried it into service area with a fork lift because they drained the battery. Plus the work was sloppy.They will smile, take your money and waste your time. Put them out of business! Buy the parts on Amazon, watch a YouTube video and save time and money. Take your equipment ANYWHERE BUT Mustang.

I was told I had to wait three weeks for repairs on my riding lawn mower. After three weeks I started raising hell and got quick results. The manager in charge was very helpful and made sure my lawn mower was running fine. Service and parts are not cheap, but I have not had any problems with my John Deere.

Friendly fast and great customer service. They went about and beyond, and helped me resolve my warranty issue. If I ever need lawn mower service again, this will be my first and only stop!Thank you

PURCHASED A NEW JOHN DEERE D155 LAWN TRACTOR DESPITE A $180.00 SERVICE COST THE BELTS COME OFF THIS MOWER EVERYTIME I USE IT. MUSTANG DELIVERED THIS MOWER TO MY HOUSE BECAUSE I DID NOT HAVE A TRUCK AT THE TIME SO DONT KNOW IF I GOT A DEFECTIVE UNIT THAT WAS A RETURN IN ANY EVENT MUSTANG,OR JOHN DEER HAS NOT TRIED TO RESOLVE THIS MATTER UNLESS BIG SERVICE FEE COSTS ARE INVOLVED, AND EVEN AFTER PAYING BIG BUCKS FOR SERVICE THIS MOWER STILL THROWS BELTS. NOT GOOD SERVICE, AND QUALITY FOR A $2300.00 MOWER, AND LEFT HANGING WITH NO SUPPORT!!!

Best service Ive ever had in my life! Thank you Jake and Kevin

Ceasr in parts very helpful finding parts I needed & patient not in a rush. Good customer service & had most parts in stock.

This is the place for professional grade lawn equipment. They have the real deal, not the flimsy big box versions. Highly knowledgeable sales and service staff. The focus on Stihl, Deere, Honda, and Echo. Many staff members have been with them for decades, and are trained professionals who give honest advice about the products they carry. Open to weekend warriors and professional landscapers alike.

Dealt with the parts department. Had everything I needed for my honda push mower. Glad to get back to working status in a few hours after breakdown

Thanks to William, Kevin and all the techs at Mustang Equipment. Went in to have some mower blades replaced and a chainsaw blade sharpened. So nice to be greeted by a friendly, knowledgeable guy behind the counter. Thanks William. Also met the service manager, Kevin Call, while there. Long story short, they took care of me even though they were extremely busy and preparing to move the shop to a new location. They have earned my future business.

The salesman so rude I try to exchange my chainsaw I buy it a week ago and somethings wrong with some of the screws I’m just want to pay the difference and get big one And he said no we don’t exchange chainsaws come on man I’m not even use the chainsaw it’s brand new you can see it,not recommend 👎better JHON’s Sorolas Cypress Road and Fredericksburg 👍🏼

Our experience with Mustang Equipment was Outstanding! Steve could not have made it easier, we were in and out of there within 30 minutes with our brand new D155 that he recommended. Thanks to Steve Bedwell and all the friendly employees for the great experience.P.S. Our son loves his John Deere cap!

These guys were incredible, they even stayed 5 minutes past their closing time on a Saturday to help me so I could get my parts for my echo trimmer. Matt specifically was very helpful and knowledgeable. Great job guys you got a new customer.

Awesome sales team. Great selection of products.

We like mustang equipment, cant say anything bad about them! 👍👍

The staff at Mustang Equipment are always knowledgeable, helpful, and friendly. You may wait to speak with someone when you call, but well worth the wait.

Nice well kept store. Friendly service. Very helpful

The staff is very friendly especially John who was very patient and helpful. He gladly helped me look at other competitors to look for the part I was looking for. He even rembered my name when I called later on in the day. He truly takes care of his customers.

Mixed experience... went in on Good Friday was the only person in the store, was passed off by the cashier, then treated poorly by the salesman, acted as if I was an inconvience for wanting a quote. Waited a month and shopped around to try and avoid this place. I broke and went back dreading the transaction because of the previous experience. This time they were swamped when the same salesman was helping others he asked me what I needed, I said to order a chipper, he passed on me again. Was about to leave and order it online, when Jerry came over to help. Told him exactly what I was needing to order, asked about the promotional sales event, and price matching my online quote. He did all that and was very helpful and informative. He followed up twice when the item arrived and when it was assembled for pickup. If you go by Mustang, I highly suggest you work directly with Jerry, by pass the cashier (she can be rude), and look for him. He is by far the best that mustang equipment has, keep up the good work Jerry.

Kudos to staff at Bulverde store. I took my trimmer in for service and when I got ready to leave I had a flat on my truck. Trey and Miguel first tried to air it up to no avail. Because I have COPD, I was going to call for road service. Both of them took on the dirty job of changing the.tire on my 1 ton dually, not an easy task. This is service above and beyond. I would like to recognize both for their kind helpfulness.Doug Lester

This place sucks if youre trying to get ahold of the parts Department...called 3 different times and could never get a chance to talk to anyone but the operator. Hell I could of driven down there to see for myself what I needed in all that time I was on hold. Hold is not suppose to be 10 to 15 minutes..Thats a break where I come from

A guy broke line so waited to pay for some weed eater line over 30 minutes. Decided to go to home depot. Very cold experience

On time repairs,reasonable price

They sell premium products at a premium price. They front desk lady annoys me. She never gets to the point and sounds like shes reading a script every time you have a repair for something. Yes, I know, dont leave gas in it. Yes, I know, ethanol is bad. Even if you explain to her that you dont leave gas in there, shes gonna give you a lecture anyway.

I dropped off my Scag for service on Saturday Morning and was greeted by an excellent service writer by the name of William Haynes. I gave him my issues and he told me he would get it taken care of promptly. I was skeptical but said ok. Well, i was called by the next Tuesday letting me know my scag was ready!!! I picked up on friday and was greeted by a gentleman that was going on vacation but, was in no hurry to rush me out.William loaded my scag and said if i need any service do not hesitate to come back. This team is Awesome. I was just worried that the companies dropping their mowers would get 1st preference but, i never felt that way.i will be buying my next scag here again.. I highly recommend them.

Bought a couple of items from Mustang. Their sales staff was very helpful and will hook you up with all sorts of discounts. The items I bought seem very high quality. I look forward to future deals with them. Just wish they sold Hustler.

Very helpful with the purchase and looking up parts. Not over priced

The parts department needs a little bit of an attitude adjustment.

Great service! Large selection of products. Like a candy store, you just cannot decide what you want!

Wonderful

These guys are awesome mr Rodriguez help me find a part for my pressure washer and the schematics on how to install! I would highly reccomend them to anyone

One of the most nicest lawn mower shop I have yet to see here in San Antonio clean friendly service definitely will return thanks David

While headed home to Port Aransas to asses the damage caused by Hurrican Harvey, I stopped by Mustang Equipment to pick up a chain saw and other tool essentials that I would need in order to get passed my upcoming obstacles. While I went in with an idea of which saw I wanted, the first gentleman I talked was very helpful in picking out the best saw suited for my needs. He was also accommodating to my circumstances and gave me a better deal on a better saw than the one I had originally picked. The ladies at the desk were awesome and warm-knew exactly the size chain that I needed as a backup. And Kevin was also great. Gave me his card in case we needed anything else when we got back to the coast. Great customer service and great people. Highly recommended👍

Customer service was excellent

Bought my scag there way cheap. Sales staff and process was super quick and easy. Good folk!

Great staff... Very courteous and knowledgeable.

They have fixed several small engine devices for me - everything is still working. Would recommend and would return.

Went to buy a Honda trimmer, which were sold out. Honda sells itself.Mechanic coming through the retail area stopped and asked if I had any questions, spent 30 minutes talking to me about Stihl and Echo trimmers. Ending up buying an Echo trimmer which I love.Great service!

Stay away.I dont know if theyve changed owners since they moved from the 1604 location or if they just have a new business model. Theyll charge through the nose for repairs and end up telling you you had bad gasoline. After they charge you theyll say user error. Seems like they just want to sell.

If you want your lawn equipment fixed right, take it to these guys. The service staff is friendly and experienced. They did great work for me on my Red Maxx blower and old Toro mower. It was my first trip but theyre on my list of keepers now. Great work and on time.

DONT DO IT! This place rates less than one star. They had my mower for 71 days. I finally just went and picked it up. They had some song and dance about back-ordered parts. They never bothered to call with updates...I had to contact them each time. Meanwhile, my mower sat outside in the cold and rain. Its in worse shape than when I dropped it off...seat pad separated from its frame, and rusted in several places. The experience was a COMPLETE WASTE OF TIME!

I was a customer for years and had purchased several pieces of expensive lawn equipment from them at both locations, however, their service department appears to be non-existent since they do not stand behind their service department to timely repair their sold equipment. They appear to focus on selling expensive equipment without any service behind their equipment, and if you complain about their long delays about repairs, they rudely ask you to leave their store and go elsewhere!

Hey if you have a john deere, stihl or a echo power tool they have everything you need and they can fix it for you if youre macanicly not up to par. The parts department will find the part you need their good.

Stayed open late so I could purchase a part! Great customer service!

I purchased a Echo weedeater August 2016, the throttle trigger broke. I took it here because they were the authorized repair center. Echo states they have a 5 year consumer warranty. The lady in the service department looked at my weedeater for 2 minutes and said it was not a manufacturer defect and if you want it repaired it will be over a 100.00. They are more concerned about their bottom line than earning new customers. Buyer Beware!!! Bad Customer Service!!!

Parts Dept staff is always very helpful.

Sadly that to get a Honda, we had to go through them. They lied to us about the Honda lawnmower that you cant order it and need to wait for them to get some in, they also said we couldnt get on the deal for the cover or warranty special. They said if we dont have them, we cant get you on the deal. Per Honda, as long as we ORDER it before the deadline, you are fine. They would not allow us to order. So we contacted Honda, which allowed us to order from them, but it had to be sent to Mustang Equipment. Per Honda, Mustang equipment received it, but they didnt call us. Every time we called, they are always busy and no one is available. No one ever calls you back either. We finally had to get Honda to call them as they showed they had it and finally a GM called us and told us they had it. They would call us when it was ready. No call. We called 2 days later, and couldnt get in touch with anyone. Called Honda back, and they got them to contact us again. We picked up our mower. Next we tried to order some Guards for the mower, they said 3 days. We called on the 3rd day. No return calls when leaving messages. Or parts dept people are always busy and they ask us to call back. Every time we call back, we cant talk to anyone. Finally we talk to someone and its not in after a week later. Now 2 weeks later, they are busy and I cant get in touch with anyone. I am sure they still dont have the product we ordered. Do not deal with these crooks. We got our cover and warranty extended thanks to Honda themselves as Mustang Equipment doesnt seem to care. Honda said they are dropping them as a retailer due to too many complaints.

Very bad place, you speak to find out if they have the tool I need and half an hour waiting, and apart from that no one speaks Spanish and the ladies who work there are super rude, the employees are very racist, as they are all gabachos

Courteous and helpful. Friendly as well

Very affordable equipment repair and very friendly service.

Everything you need for the lawn equipment

Great equipment! The salesman Kevin is very knowledgeable and helpful with any question and knows his product inside and out.

I live in the Converse area and after looking for a JD dealer to service my riding mower I found Mustang Equipment. But after reading the dreadful reviews I wanted to go elsewhere until I saw that most dealers are too far. Well, I stuck to it and went to ME to see if they could help me. To my surprise the staff was very helpful, knowledgeable, and friendly. My problem turned out to be a fuel problem that they took care of right on the spot in less than five minutes and charged me a whopping $0. They certainly impressed me and earned a dedicated customer. Thats also another reason I wrote this review.Mustang Equipment: Thanks for everything!

This place is a joke walked in and was not greeted by the lady sitting at door told to walk to the next building so we did ..told the guys here what we were trying to do (which was buy a tire btw) and they didnt even know what kind of tire we could get and was told to ship elsewhere as they didnt know how to help or we could go to repair shop...went to repair shop and the guy would not even acknowledge us when he finally did he said he didnt know if they could repair a tire and noone was working that could help r give information... explain to me why you bother opening if noone can help customers

I dont recommend them for warranty repair work. Dropped off my broken, 7 month old Honda lawnmower and they blamed me for it being broken. I used it 6 times. Not sure if they treat everyone this way, but for me it went like this: 1. blame the customer, 2. say its not covered by warranty, 3. charge extra for non-warranty repairs. I threw the mower away and bought another one, not worth the hassle.

Please nobody go here they been lieing to me sence last monday. Parts guy not nameing names said monday he was ordering me parts for my toro lawn mower. He lied three times manger lastweek lied. Called to day they said they ordered the parts but toro didnt amazan that. So now iam going to james lawn mower shop to order from now own . I swear the companys lie so much they need to be fired if not they going to go broke. Letting wrong people run there business.

Had what needed good service

Very professional and knowledgeable maintenance personnel.

Went to buy 5 Stihl br 600 leaf blowers all cash but they only had one in stock, now thats ridiculous a big store and only have one leaf blower. They lost a coustomer for life. 🚫-💰=😕

Fixed three lawnmowers for me, so far so good

A great place to shop for parts.

Friendly staff, easy to work with, and reasonably priced.

They took care of my mower and me. Many thanks to Tina!!!

I have an old riding mower and they really went out if the way to find the parts I needed and in one case repair. Very friendly.

Very groovy people

If you have a real John Deere, and not one s I ld in other stores, this place is your only source if parts in 30 miles.