Great Place to take your MSC for license or for first timers. Dave Roller and Eddie did an amazing job and kept class moving. Despite a few set backs they kept us on track and kept class entertaining. Dont get me wrong it will help if you practice a little throttle control/friction zone(bike take off without giving throttle). Yes you may be around experienced riders but they always help the newbies. Dont blame these instructors for the gap between new and experienced riders. They will do their best. I saw 3-4 newbies that had never been on bike to passing the course and handling that bike with confidence. Eddie is tough on you but he cares. Dave showed amazing patience and kept class fun.
Caliente Harley Davidson is an awesome dealership. A lot closer to my home town. I highly recommend you call the dealership for your new and used HD needs. They will find the right bike for you!
This is an awesome dealership. The level of customer service is through the roof…. Definitely worth the drive in to see this store in action. The whole team there seems to be on top of it and giving it there 💯 🏍The star of the store for my wife and I’s experience was a Salesman named Johnny. He took us from start to finish, at our pace. He didn’t skip a beat and made us feel excited about shopping and picking out just the right bike that would meet our specific needs. If you need a bike and don’t have a friend in the business call and and ask for Johnny. You’ll be glad you did.
We stopped here while on vacation from New York. What a huge selection of merch and accessories. Jesse was very cool to talk to and informative. Definitely a place to check out and shop!
Great customer service! i am planning on buying a bike but due to things beyond my control i cant renew my M endorsement right now. after talking with them on the phone and via email (havent been to the physical dealership) they offered to deliver the bike!! special thanks to Casey (and her patience) for making my shopping experience memorable...
Outstanding service from Carlos and all involved in repairing my bike. Highly recommend them.
The service was amazing. The staff were very knowledgeable and friendly. The entire experience was fun.
Stopped by and no one greeted us. No salesman asked us a question. Shopped at several stores before to say the least will not be back or buy from this place. There were several sale people on the show room they were more interested in talking to each other or looking at their phones… sad
Just dropped off my friend who was having service job on his bike. Job was supposed to cost $320. Bad tires bumped it to $800. Ok but today when he gets told bike is done, they replaced bad bearings WITHOUT his authorization and added $400 to the bill. Ended up being $1,200. Then they tried to upsell him on a generator upgrade since he has a lot of electrical things on the bike only to realize he already has the largest on possible for the bike. Beware the service department is going to try to milk every dollar out of you that they can get away with.
In the parts department, Ally (spelling?) is the person to see. She is very knowledgeable and helpful. Had my bike cleaned, more like detailed, by Rob the porter. Amazing job, very happy with his work. Nice selection of bikes to choose from, and a really clean shop and store. Cudoes to the janitor for his part in keeping the place in tip top shape, as Im sure he/she is overlooked for their work.
I went from supporting HD by purchasing many products such as clothing apparel and jewelry to purchasing my first HD Street Glide. The entire team at Caliente H-D were professional, knowledgeable, courteous and never did my wife and I feel pressured. They were willing to stay beyond their scheduled work day to accommodate our needs. Big shout out to Tim C. for his dedication even when he was personally affected by C19. Glad you are doing much better. Thanks to Roger and John and the entire team for your professionalism. You guys rock!
Great experience. Very welcoming environment, very friendly, and helpful. Highly recommended. Thanks Harley Davidson staff!!
Just bought my 1st bike ever! Jesus was an awesome sales associate. Heard everything that we had to say, took into consideration what I was looking for. I came in with 3 bikes that I wanted to look at, 1 got sold as we walked in the door, the 2nd one Jesus showed us was an older bike and was not fuel injected and he told me he had a few more to show me. The bike he showed me next is the one you see in the pics. Will definitely recommend Jesus and Caliente to anyone wanting to get a motorcycle. What a great experience overall as a first time motorcycle owner. Oh and I cant forget to mention Rick the finance manager. From one vet to another, I appreciate that time and effort that you put into my deal, and your awesome personal stories. I thank you brother!
This place is always clean warming welcome every time you come in & awesome staff!
Super friendly and knowledgeable staff. I was welcomed as soon as I walked in the door. I was even educated about the class they give for new riders. Easy to find location.
Called to schedule a service for my motorcycle....seems like the service Dept doesnt want to talk ...was trying to ask if they had all parts on hand and turn around....guy was blunt .. saying oh you have a bunch of stuff going on not knowing what I had going on...told me just to go drop off bike.... customers like to have a timetable due to work and it will be nice if they had a idea on turn around time so customer can plan accordingly.
Prices are aways so damn high, 89 dollars for HD shirt, not worth it at all!Its just a shirt that will fade, half the shirts always look faded in the store. but i give them this they will put anyone in a motorcycle at any cost ! sad but true
The people were very helpful on my special order Harley. Took a while to get in from the manufactured, but when it did they informed me immediately and had it serviced and ready to go. Everyone was very helpful, they were all trying to get me up and going with my new 2020 special order Harley. I recommend them to all my friends they are the dealer it goes a step and beyond to take care of all your needs and put you in the bike that youre looking for with all the options that youre wanting. If you give them a chance, these people will not let you down. They listen to all your needs and concerns, theyre not just trying to sell a bike.
No greeting. Wanted to purchase but I guess they werent interested so I purchasef from a private owner
Best place for anything Harley; bikes, service, merchandise. You name it and they got it and serve it with a smile
Im not a fan of this shop not having prices on their bikes. I guess Im just used to Barnetts in El Paso. Had a great experience at that location.
Went to Javelina Harley first. Every bad stereotype you could think of for a salesperson was present there. I decided to drive the 25 minutes away to Caliente and was made to feel welcome from the time I walked into the showroom. Staff in every department was friendly and knowledgeable. I would buy a bike from them anytime and highly recommend.
I never owned a Motorcycle before so I thought Buy a used one and see how you like it. It was one of the least expensive on the lot. But I was treated as if I was purchasing a top of the line Brand New Harley Davidson at full price. I had picked it out online. No bait and switch, no trying to Upgrade me to a more expensive model and even though they were hosting a Classic Car show and the place was PACKED they kept the appointment with me to the minute. If you live in the San Antonio area and want a Motorcycle I recommend them to you highly!
When the masks come off, Id like to see the smiles we never got. After the sale; you want clients to return for parts, upgrades, and service. Perhaps even a trade-in? Dont let the name brand carry you, carry the name brand to a new level instead. Best of Luck💞
Had bike serviced upon pick up battery is dead. Waiting for a specific tech to make location to fix the problem. $331 for service $0 customer service or apologies for the inconvenience. Never again Caliente. I’m still waiting 1.5 hrs later nada.
We stopped in this am to see if the service department could possibly get my N-line trailer lights working. They had stopped after we got caught in storms. Last dealership didnt seem interested in trying to fix them or even look at them.Carlos in service talked to his boss who came out to ask me about the trailer which he said we can try. They had it in the service within 15 minutes after writing up the work order. Ross was the tech, had power at the plug on the trailer harness, needed to get to wiring in trailer which they couldnt because of the carpet. I went back to show Ross the carpet was loose, found a connection loose, he fixed it after verifying we had power in the trailer. He could not find the problem, said it might be in the lights, sorry. We put it all back together and as I was pulling the bike out he said they started working....maybe the plug was wet from the riding in the rain and it had time to dry out. He would put some dielectric grease on it after getting back.from lunch, he did. Outstanding employee of the dealership. Thank you!Also on another note, did some shopping to which they are going to ship it home to us. Very nice store, marketing done very well, lots of inventory.B. House, Boaz ky
I would give negative stars if I could. We have spent 4 hours talking to a salesperson got a quote was getting paperwork together. Got a phone call and was told that the deal we were given was denied by the GM. Called spoke to the GM and he said I have no idea what your talking about. After he researched and called us back he said that they couldnt do the deal because a dealer in FL offered them 2 bikes for this one. They are absolute CROOKS. I will NEVER visit this dealership again.
Great place for motorcycle purchaseThumbs up guys
Very busy because of an event they were having but plenty of helpful and friendly staff!
Hello! Welcome to caliente Harley Davidson...would be nice to hear as u walk in, over priced clothing and the stuff on sale not much discount after taxes, come on Harley Davidson youve come a long way, & youre#1 Rich!!! 40$ for a Tshirt!!!! Daaummm! Get a rope😜c yall soon
I was treated with respect, not pressured, the salesperson that helped, Tiffany, answered all my questions (and there were a lot - this is my first motorcycle) and gave me everything I needed to discover which motorcycle I wanted, then helped me get it.
First Bike ever! The bike sales staff and personnel are nothing less than stellar. I felt as if I was being fitted for the perfect bike versus just being thrown on a bike and pressured to buy. I cant say enough about how amazing my experience purchasing a bike was!I had to knock off 1 star for the accessories and gear department. I ended up purchasing a floor model helmet that everyone had been trying on and couldnt even get a few dollars off. Then I was lied to about it being new and brought out that morning.
No hassle exchanging a battery.
Awesome experience buying my first bike ... but it wont be my last!!
Had a great time talking to the guys in service, very helpful and knowledgeable.
Work here and I love it!
Tiffany assisted me for two days to make a final decision to find the perfect bike for me! Brian also came out to brief me on the upgrades on my bike and helped me understand what was available for my bike. Outstanding service best two folks that you can have in your company. Thank you!
My husband and I went in to look around and were browsing. We were greeted but no one actually came to see if we needed anything. My husband then went over and looked at the helmets and touched one and the man made a beeline straight to him and said if you drop it and Nick it you buy it. He was rude. I felt like we were being watched, as if we we’re going to steal friThem . I left immediately. Terrible customer service!!
Roger, Casey and Jesus helped me purchase my husbands bike for his 40th! I researched and they had exactly what he wanted!
Started my morning out getting a State Inspection. was in and out in no time and back on the road. Later in the the day I had an electrical issue and needed a part. Gave them a call. They had the part I needed in stock. Went back to the dealership and spoke with the same parts dept employee I had spoke with on the phone. She had my part there under the parts desk waiting for me . Another in and out experience. Every employee I came in contact with that day was friendly and knowledgeable. Thank you Caliente for making my day go smoothly
Went to the store to get parts I was help immediately I got the right parts
This is the absolute worst dealership I have ever been to, and I say that having traveled all over the country. The sales staff lied about accessory’s the bike I bought was supposed to have, the apparel department is extremely rude, and the service department Is extremely rude and backed up. This dealership needs an absolute overhaul of management they are dragging the good name of Harley Davidson through the mud do not shop here go to Cowboys or Javelina. It’s worth the drive to be treated right.
I would recommend this store to anyone who is in the market for a harley. Everyone here has a great attitude, and treat you with respect and are not pushy at all. Will be back for my next purchase.
Worst Harley dealership there is. Maybe a couple know bikes all the others don’t. Just embarrassing to work at a dealership and don’t know Harley. Learn the history. Learn the bikes. Went in to return/exchange a shirt and was told no because I tried it on. Are you serious?? Lady said it smelled like cologne and I don’t even wear that and she had a mask on. Lol. What a joke? I will not do business here ever. Back to Javelina I go!!!!
Caliente Harley Davidson was a great experience for me, never had experience a place with so many beautiful bikes and types of bikes it was awesome. I want to thank Johnny my salesman and the many other employees ii met down the line from the parts department to Casey the instructor who will be helping me with my driving skills and to get my license. Again I would like to thank Johnny and all the employees at caliente Im looking forward to being a long time customer.
Was very satisfied with my experience of purchasing my first Harley. My salesman did a badass job. Went in detail about each bike I inquired about and even showed me others that werent out on the floor to make sure I got what I wanted. Big thanks to all you guys in service, parts and apparel for showing so much love and doing an awesome job. Especially to my salesman Chapa. Thanks again 🤙🏼
They always have a wide variety of clothing and other accessories. Always have a good selection of bikes, new and used.
Beautiful show floor! Great customer service! We bought a beautiful bike there and on the way home something wasnt right, the brake light was stuck on. My fiance called Anna they said bring it in as soon as he gets off of work. He took it back and they had no issue fixing it and checking it over top make sure the are no other issues. They promised to wash it and clean it up too. They have been great!
Incredibly awesome place nice beautiful bikes the whole story its awesome
Luvved it soo bigg.
Went for the 3rd time to look at bikes, Dave, “Chief”Mike and especially my sales guy Melvin were on point as far as helping me make the best decision on a bike I was going to be happy with. They were seriously patient with me and the fact that it took me a few hours to decide which bike I was taking home. Never felt pressured. I’m a 5 foot nothing female Dave made sure I was getting the right fit for me.Thanks guys for making my First Harley purchase painless and stress free.
Went in to find a outfit for a 6/8 month old boy, wish I knew the name of the person who helped me she was very helpful.
Everyone was helpful in showing us around and letting us get on and try the motorcycle out and seeing if we were comfortable on them before we purchased. Tiffany made it easy and hassle free. Great experience.
Roger Flores took care of all my request and handled the process seamlessly! Great deal on a Street Bob!
Tiffany our sales lady was excellent. Was on time with our appointment, easy to work with and cordial.
The salesperson I had didnt seem to care whether or not I bought a bike from him. Couldnt tell me much about the bike I was interested in. The ladies that work in apparel are all super friendly and awesome. If you want merch, I recommend this place. If you want to buy a bike, youre better off going to Cowboys on 35.
My husband sold his Harley 2014 no complaining any were on the day he sold it
Finally got me an on-call 24 hr therapist in the form of a 48 Sportster.I know salesmen gotta sell but not once did i feel pressured or conned....All THE STAFF was very respectful, eager to answer questions, and were relatable....super cool crew.
Had a great experience purchasing my used FLHTCUI. Everyone was friendly And informative and the service department went above and beyond to make sure my used bike was ready for the road.
I bought 114 brand new off show room floor and pin on rear swing arm missed up. They don’t make it separately for sale. You must pay for new swing arm $850 for $20 pin. Last bike I bought at Caliente Harley-Davidson junk thank god I only had it 2 days so I return it not to hurt my credit make sure you get dealer paper parts unavailable for your credit report. I found that most new bikes don’t haven parts made in USA they’re made in Italy 🇮🇹, Germany 🇩🇪 and China 🇨🇳. HOW CAN YOU SAY MADE IN AMERICA AND AMERICAN STRONG WHEN DARN BIKE MADE MOSTLY OVERSEAS PARTS ON 2020 and 2019 not sold separately. Back to Honda CBR 1000
They were professional, yet not pushy. This was the best experience I have had on a purchase.
Thank you so much for the amazing experience! Buying my first Harley Davidson Motorcycle from Caliente was a great decision. Thank you Chapa and thank you Dave for your time and clear explanation about the Financial agreement. Absolutely great customer service.
Staff was super friendly and helpful. Quick service.
Stopped by on our way thru town. Lots of cool motorcycles. We were looking for T-shirts. Good pricing and selection although some sizes were low on stock. Staff was helpful.
Roger was very Helpful and Knowledgeable and was awesome !
Awesome place ☺️ but didnt have my size boots 😔
Failed Christmas gift. Purchase a gift card thinking my sister could use it in Alabama but nope. No one informed me that this gift card could only be used at this store only.
Top of the line dealership! I had a bad engine noise and called the dealership, Ernest is the service department recommended not to ride the bike to the dealership and they would come pick Up my bike. The gentleman that picked up the bike was quick and professional. As soon as my bike was unloaded and looked at, the service department contacted me 3 times with updates on issues and completely repaired all issues and even knocked out a clutch recall in just 2 short days. When I picked my bike back up it was in great condition with no issues. I have definitely found my new dealership in South Texas!
Ryan took our call and immediately took care of us! His customer service and professional support helped solidify us buying our new addition to the household!! Thank You, Ryan Adams @ Caliente Harley Davidson... gratefully yours, Jon & Melissa
Very friendly staff. No pressure sales. No buyers remorse after the sale. They got me into the bike Ive wanted for years. My Salesman, Jesus. Great guy. Dave the sales manager. Great experience and conversation with him as well.
Eh, I needed a rear tire, 150/80 16, guy said they start at 205, everywhere (cycle gear) they start at below 100. Thats a big difference. I turned right back around. Harley only uses Dunlop, and those arent even the expensive tires. They were helpful though.
Whenever I need a part or have questions, I know where to go. Caliente Harley Davidson, friendly staff willing to go the extra mile for customers. I love awesome customer service, thats what keeps me coming back.
Cant say that it was a great experience when I bought a bike from them (There were a few problems - some issues still not resolved)!
All staff was super friendly and helpful. Met all expectations and more. Extremely upfront about everything and doesn’t jerk you around like most dealerships. Highly recommend going to Marvin. Absolutely delight to work with.
First time buying a bike, Dave was my sales person he was great at helping me find the right bike to start with, with no pressure. I love my choice after a few weeks of owning it! Great service team, fast at answering every question I had, made me feel part of the family.
This placed rocked on Saturday we had a blast listening to Jason Kane and the Jive! Barbaquoa and big red!!
Hands down, the best dealership in the San Antonio, TX area. Nice inventory of motorcycles, huge inventory of merchandise and all the motorclothes you could want. The staff is friendly, helpful, and respectful while youre looking everything over. I dont have experience with their service department, but, judging by the other aspects of the dealership, Im sure service is excellent too.
Shop,Shop,Shop Love to Shop There. Spend,Spend,Spend Love it. ❤💯❤💯❤$$$$$$$$$$$$$$$$$$$$$
I took my bike in for the 1K service, and was called back when it was ready, in the time frame they originally said. They went over with me what they checked/ serviced etc..... I was impressed and happy to be dealing with true professionals. Thank you!
Fantastic motorcycle buying experience at Caliente. They made it very easy and it went very smoothly. Highly recommended
Added new Harley to the family, took class with Bill and had an amazing time
Purchased a 2019 Ultra Glide Classic. Everyone there was amazing. Best experience Ive had buying any type of vehicle.
Great place! They always have amazing sales and Rae is awesome! She really knows her stuff she her store! Thank you!
My mom and dad love this one
Awesome dealership to go visit for yourself. The staff was great, courteous, and helpful... thanks to Crystal for the help on my choices of apparel. Id definitely recommend this place highly to anyone. And the motorcycle selection was just as good as many other top dealerships Ive been to around the states.
Quick and EZ application process. Very comfortable atmosphere of motorcycle specialist. Knowledgeable and no way equivalent to a pushy sales representatives.