Diego is amazing he solved my issue i had with porting over, some one off glitch, of course!!! But i need my phone for work so he is life save!! would recommend his team and himself to help anyone who has verizon or who is thinking about switching to Verizon. 10 stars.

I came in to another store for phone issues, jennifer v was very helpful and amazing. She was very kind enough to help me with my old flip phone. Today I drove all the way to whatever location she was at just so she can help me again. I was able to walk out today with a amazing deal! She understands exactly what I wanted. Gave me something I am able to use and understand, definitely a update phone. Thank you for your kindness maam.

Diego was the extremely helpful! The whole team today at this location was phenomenal, they were able to assist with different issues we had. We bought our phones here everyone has been a pleasure, Diego and his crew knows what he’s talking about and knows his stuff. If you’re older and need help come see this team here!

I walked into the store and was helped by a very nice lady Jennifer V. Very helpful and patient with me and my new phone. It should of been done when I purchased it at another store which is why I came to different location. I am very happy with her service, thank you.

This store was great. Andrew greeted me at the door and I did not have to wait at all. He transferred all my stuff and even helped me order a new iPad. He found the best deal for me and went over everything. Very professional experience. The guy at Best Buy told me to come here and I am glad I did.

Just wanna say Diego Vasquez and coworker in trainnig were so helpful. Diego knew his stuff for all your cell need go see these guys at this store. Very satisfied thanks guys

I came in to upgrade on my broken device! Jennifer V was so sweet and helpful. Managed to update my information, phone and neat features I did not know about. I am very happy with the service I get here, thank you very much guys.

I don’t know what type of customer service they have in training for this store BUT I MUST SAY I LOVE IT! From the time of entry I was met with a great rep by the name of Joshua whom helped me find everything I was looking for in a phone for a great price. He was great at explaining all the new features and at the same time keeping me within my budget. The cleanliness was also appreciated as well as the social distancing. Thanks for having such great customer service and making me feel welcomed and comfortable and appreciated!

They only offer you the highest price products rather then informing you about the many other affordable ones. Don’t buy a $60 apple watch screen protector when you can pay $15 for a whole apple watch screen case at Target.

We got new phones for our sons and Andrew helped me with the best options. He got both my sons new phones for for a very low cost. When you go in ask for Andrew and he will go over everything. 10/10 customer service.

The service at this store is amazing! Andrew didnt force me to buy the phone, but he listed all our possibilities and took real good care of me.. I am satisfied with my new phone and Andrew even transferred everything for me. Excellent job.

The person at Verizon was so helpful. Even though we didnt get to make a deal this month. Hopefully we can make a deal next month. Thank you Verizon.

Diego was fantastic today he helped with my device and I ended up getting a new smartphone and newer flip phone. Very satisfied with his service and patience. Most professional store Ive been to in a very long time. I would recommend to all Verizon customers and if you dont have Verizon switch like me!! Come see the staff here and you wont regret it.

Jennifer Vasquez went above and beyond and was so helpful. A+ for customer service and friendliness! She deserves a promotion!!

Virgil is by far the most transparent and thorough representative i have spoken to at Verizon. Not only did he help me understand the benefits of my plan, he showed me new features and solutions that make a huge difference in the way I handle daily operations for my business. Virgil’s confident communication skills can and should be utilized at a much higher level in the company. I have personally worked in a corporate setting for 10+ years prior to owning my own business and will say that Virgil can be extremely effective at an executive level. Thank you and I will be back!

Diego was excellent today he helped me upgrade my phone and was very professional and knowledgable it was a walk in the park for him and did not take hours like most places.

Jonatan was really helpful today! Great customer service! He totally made sure that my brother who bought a new iPhone was completely happy with his purchase. Super smooth transaction, I’m really happy with the service. Thank you again Jonatan

Sales rep Jayden Newman was very dicourteous and umpleasant to say the least. From being on a personal phone call from the moment we were engaged and throughout the process of adding a 3rd line to my account. To giving several mis-information and then lying about it afterwards. Not giving his name when asked politely was weird. Giving feedback in hopes that incidents like this dont occur again.

Andrew took good care of me. I got a new iPhone 12 and he threw on the screen protector and case for me. I traded in my old phone and he helped me out and made it easier transferring everything from my old phone. 5 star service.

I should have checked the reviews for this store. An individual by the name of Diego wrote down the numbers indicating payments, discounts, etc. Today we picked up a $1200 cell phone and traded in a defective phone. Virgil insisted on “I will figure out the $25 loyalty discount Diego offered” of course that never happened. I can tell that Diego should not be making promises on writing and then change his version. Worst experience ever. I would not trust Diego if you go onsite!!!

Great store! Andrew helped me out and was able to get me a new phone without the new phone hassle. He transferred all my stuff for me and went over what the bill will look like. The store had great vibes and the atmosphere made the process easier. 10/10!!!

I been a Verizon customer for over a decade, and by far this is the best store I been into. The second I park my truck and got out the employees were already making eye contact with me, Mr Dan greeted me at the door and right away make me feel welcome. I had a unique issue that required deal with my phone, IT and other advance technical support elements that unless you work on communication its very difficult to understand. Mr Dan worked his phones and didnt took a no for an answer, he made several calls untill my issue was resolved. I been in other stores and they just tell you to call technical support, but not this store. They took ownership of my issue and fix it! So if you looking for outstanding customer service, this is your store. Guys thank you so much for your help!!!

Andrew helped me out. This gentleman was wonderful and he even connected my new phone to my car thru Bluetooth. Wonderful customer service. Andrew explained all the promos to me and transferred everything.

The customer service here is the Best. I switched from old samsung phone to a phone my son gave me for under $100. Diego was able to transfer everything for me and did not force a new phone on me. I told this is all i needed when he politely asked if i was ready to upgrade. His team and himself are professional and by far the best Ive been treated. Im not lying this is true. Best of the best. 100 stars if possible.

Bailey did an amazing job. She was so knowledgebale about all different phones and accessories. Answered all of our questions without hesitation. Very polite. She helped us get the best deal for us and made sure we were aware of all expenses with the upgrade to phones and upgrade in our phones.

Great experience. I was helped by a very professional individual his name was Diego he went above and beyond for my mother and I. We went in because my device was damaged he presented to us a great promotion Verizon has to switch over. My mom now joined tbe Verizon network and cellular sales family. Couldnt have asked for a better store or better employees.

Excellent service I was helped by two different gentlemen. Steve helped me order the device but then Diego transitioned all my information and did a phenomenal job. They make upgrading easy and seamless. Definitely would recommend to all Verizon customers, these guys know what they’re are doing. Thank you

I came for a return and the gentleman Jonatan Campos helped me with the process. He also persuaded me to get a mobile hotspot. I was able to get a discount as well. He also helped me apply for the Verizon card. Thank you.

I went to this location today to pay a bill and Josh immediately met me at the door. He was super polite and helpful and was able to answer all my questions. After completing my bill pay and he advised me that I was eligible for an upgrade and let me know about the current promotion and deals which I would have had no idea existed if he wasn’t so helpful. I will definitely be going back to him in a few weeks when I’m eligible for my upgrade. Thanks Josh!

Andrew was great. He did a good job with helping me transfer all my info to my new Samsung. He greeted me at the door and didnt have me wait at all. Wonderful experience.

This location is updated and new, the seats are not the best, but Diego is GREAT he went above and BEYOND for me. I went in interested in 5G Home I recently received a message saying I qualified for home internet he assisted me and ordered the Hub, we decided to go with a LTE home internet instead. This store deserves 10 stars and Diego deserves a raise!!

Diego was extraordinary he assistance was very vile to my day to day use on my device the team at this location is great and today he helped me connect my bluetooth in my vehicle.

I came to the store today to get a new phone due to I lost my phone that night. The sells associate name Bailey was so helpful and she went even beyond of service to help me set up my phone. She was so very nice and helpful. I would totally recommend her and the store to go for help and anything more. I would come back anytime.

I went in to get my account information bc I was going to switch to a different carrier. I was immediately greeted by Diego. He checked out my account and somehow convinced me to stay. He helped me get the best deal and I will be back soon to add another line. Honest, straight forward service. Definitely recommend.

This an amazing place and Diego who is the Sales Rep at this location is amaxing as well. Anytime I needed anything he took care of me without question and he is a great conversationalists. Definitely ask for him when you walk in the door. By far the best.

Went in today, and the location is updated and the staff is extremely generous. I came in with a HUGE problem that I thought could not have a solution, I was overwhelmed. The gentleman that helped me went above and beyond and was able to get me a new phone and new Apple Watch. I had some credit issues but Diego never gave up! I love the new location and it’s new employees. Definitely recommend to anyone in the area and anyone who has Verizon.

Very generous staff, they were all dressed professional. We stopped by and were helped by the store manager, we had some questions about our account and the also about our upgrade options. We will be returning to this location as soon as were ready to UPGRADE. Two thumbs up!,

These guys were a life saver thank you so much for your help. Staff was very knowledgeable, friendly and eager to help. They able to help me understand my everything about my phone in a simple way that a guy like me could understand. Thank you guys

Verizon has been awesome as always. I walked in bothered about my device and left happy with a new one. Andrew G. was super helpful and explained all the promos that best fit my situation.

Came in for some questions about insurance, but Andrew G. Showed me the best options. Overall I was super happy with my experience and I left very satisfied. They gave me the best customer service.

Andrew took care of me. He was able to keep my bill the same while getting me a new phone. I enjoyed my experience at this location and I like the new design. Very professional and helpful.

My phone died on me and i couldn’t get it to turn on. i thought i lost everything on it but Andrew helped me out and recovered everything on my new phone. he gave me the best solution to my issue and left happy without losing anything. great experience.

Diego is a bully and acted like a thug. Threatened me and my vehicle. Rest assured I will be making some phone calls and reporting this.

Today I was helped by Diego he is very knowledgeable and professional. He solved my charger issues and also talked to me about an upgrade promotion. I purchased a wireless charger. Great store great business.

Had a great experience here in the store with Diego! He is by far the most knowledgeable verizon rep i’ve met thus far, his professionalism is out of this world. The environment here at this location was so positive and upbeat that I had to join the company. This is my Go to store for all Verizon needs whether I have issues or concerns on my device or if i’m purchasing a new product. 10 Star ⭐️

I had the greatest experience at Verizon today with Bailey. My old phone diied. Bailey was extremely helpful in getting me a new phone and transferring all my data. I highly recommend this store.

The reopened Verizon store on DeZavala and I10 is amazing. Specifically, the person who assisted me, Ms. Bailey was exceptionally professional and helpful. I highly recommend making this your go to Verizon store.

Lied about qualifying for a rebate after we asks directly multiple times - IN person!

Ran into a funny young man named josh..... very knowledgeable as i was just doing my price comparisons. Very informative! Reminds me of myself in my younger days as a salesman.

The gentleman that helped me today, is an excellent employee. He was very very helpful with my huge dilemma on my bill. The location has new representatives and are more professional.

The Verizon store on Dezavala just reopened and I love the new renovation. Andrew helped me out and made the procces of getting a new phone so much easier! They had great promos that allowed me to get a new tablet and well. Overall I had an amazing experience and I will recommend anyone to check out the improvements Verizon has made.

As usual great customer service. Andrew G. was very helpful with his service and answering questions about the devices. The store was clean and up to regulation.

Andrew helped me out, he helped me into a new phone and get my family into a new line as well. Amazing service staff is great.

A young man by the name of Josh a was very helpful in assisting the knowledge of different devices I can get to improve my starting business.

Went and got taken care of by the guy Josh that works there. Dude made sure he went beyond what he had to do to make sure I was taken care of. Much appreciated.

DIEGO WAS GREAT, STORE LOOKED NICE, AND SERVICE WAS ON POINT FOR WHAT I NEEDED DONE AND IT WAS QUICK.

Andrew Gutierrez was awesome, very knowledgeable courteous and efficient, I highly recommend this store and this gentleman, thank you for being helpful, glad to see the dezavala location open.

Outstanding service. Dan is great I wish there were more like him.

I’ve been a a customer with Verizon for quite some time and never had an exchange or transaction move that smoothly. Josh was great, courteous, quick, informative, and most of all efficient.

Andrew G helped us out. Quick and thorough service.

Was waited on immediately. Mark was very kind in helping me transfer info to new phone

Great sales team!! You don’t feel forced to purchase anything just because you walked into the store!!

Very quick and good service! Diego was very helpful

Friendly, assertive, on TOP of that, being a knowledgeable staff!! Would recommend!!

Excellent store and service! 👍🏽

Worth the money, calls drop but not often! Once or twice a year

I went to the store with my wife for the simple goal of just changing both of our mobile phone numbers to a local number after our move. I was told I would be charged $15 apiece if they helped me in the store that I went into for help. I was told I can go on the Verizon app and change both of our numbers. My biggest reason for going into the store is because my wife and I wanted to get phone numbers that were only one number apart, they told me that was impossible to do. I changed both of our numbers as they help me do it on the app which makes no sense they can’t do it with their computer. In addition, my wife was told if she bought a screen protector they would charge her $40-$50 to put it on, any other time or every time I should say they have put the screen protector on the phone for us at no charge. I have been with Verizon since the early start at 21 years right now. And since we can’t get close numbers I’m highly considering giving AT&T a shot at our business since this was my most disappointing visit ever into a Verizon store!! Don’t go here, they are lazy and don’t want to help the customer.

I called ahead of time to make sure they were open and was told they were open until 5PM. Showed up at 4:15, and they were closed. Please do not waste my time.

Went in just to pick up a charger. Tanya greeted me as soon as I walked in, gave me time to look around on my own. At checkout, she applied my company discount and took the initiative to research a better plan for me. I had the same plan for years and Tanya was able to increase my data plan without increasing the cost. Thank you Tanya + Team, you were all easy to work with and thought Id recognize your amazing customer service.Isaac,Resort Operations Manager

One of the most helpful Verizon stores that I have had need for assistance. 5 stars for Josh and hid knowledge.

The store was recently remodeled and resembles a Starbucks more than a traditional mobile phone store. Plan on being in store for quite a while though due to pretty good customer service wait times are a bit high but they are thorough.

Great Service by staff. Helpful kind and amicable. Ignacio did a Super Job and had us leaving the store as the last customer feeling very pleased. Nice job to the whole team from the moment we walked in.😀

Ive been going to this location for 2 1/2 years, and will continue to be a repeat customer. Every time Ive gone in Ive gotten all my questions answered, received recommendations to cut my costs, and never had to wait long. Sure if you go on a Saturday afternoon you may have a wait because 30 other people are there too.. but these folks are worth going to. Got my new 7plus today and they took the time to make sure I was totally set and ready to go. Great service.

In these difficult times, small businesses deserve our loyality..IF THEY PROVIDE A SUPERIOR PRODUCT. Consistent AWARD winning meals, excellent service and recently earned the News 4 BLUE PLATE AWARD BY THE KITCHEN COPS. You wont be disappointed!

Unprofessional service he was letting other customers get in the store before us and also he’s rude he told me I could leave if i want never going there anymore

Predatory sales practices.I purchased a new phone here on a Saturday afternoon. With it I bought a screen protector at the convenient store mark up price of $40. That’s perfectly fine, I accepted the overpriced product in exchange for not having an unprotected screen for any period of time. The screen protector did not stick to one whole corner of my phone. I did not have time to make the drive to return it that day so I bought a reasonably priced protector elsewhere and returned Monday to get a refund. I was informed that since the package was opened it could not be refunded. This makes no sense as I have no way of knowing the merchandise is useless without first opening its packaging. Instead, I was expected to contact the manufacturer directly for a replacement. However, I no longer needed a replacement. I’d taken care of that since. Additionally, during the exchange the rep told me “we never have problems with these not sticking” and stared at me waiting for my reply, implying strongly that I was dishonest in any way, as if I could somehow benefit from buying and returning faulty (or any) merchandise. I consider this predatory because, at no point in the sale, did the rep let me know that this $40 screen protector was non-refundable in the event that it was a lemon. If I had this information I would have likely not made the purchase. Even if I had I would’ve known to contact the third party before purchasing a replacement to use that weekend. I feel I acted rationally and reasonably, and in exchange for my purchase of a $1000 phone with a $40 case and $40 screen protector, I was met with a complete unwillingness to assist with a legitimate problem that could’ve easily been written off by the company. If you work for your money I recommend against making any purchases in this (or likely any) Verizon store.

Bad front customer service been disrespectful to others

I never do authorized retailer stores, but then I met Bailey... she is awesome, knowledgeable, great customer service skills, patient. And great at what she does. Give this woman a raise!!! Thank you very much Bailey!!!

Long wait and no acknowledgement or welcome when I walked into the store like most Verizon stores do. Love the Verizon service and was really disappointed when I walked in. :/

Great Cell Provider, but this outlet location had a very small selection of goods.

They upgraded my data plan and took my payment in full then my service was interrupted the next day. They apologized but offered no fix for my loss. The representative promised me this would not happen when they upgraded my plan. I dislike Verizon and deal with this often. Their billing system is built around charging customers more and their systems are not integrated properly.

We had an awful experience yesterday. The man who helped us was incredibly condescending to my mother and gave incorrect information about the products. He also mislead us on the deal we were interested in. If this is the way you run a business, I don’t want anything to do with it.

Awesome people! They will take care of you here.

Terrible customer service, no greeting and I ordered at this store near my work thinking it would be easier. Been with Verizon for a year and most of the stores have extended wait times never there less then 2 hours..👎🏼

Though they tend to try and sell new products beyond your focus, they are very customer service friendly and will do everything possible to get your issues fixed. Many people on staff with good knowledge of the products.

They did an amazing job working with me to get every promotion that was available and practically let me steal the phone. I highly recommend working with Jennifer to get exactly what you want and more. Well done!!

Bailey was great!

Staffs always friendly and ready to help.

I called twice. I let the phone at this store ring 21 times on 1/3/2015. No one answered the call. Typical for Verizon. This is supposed to be a Communications store ?????????????????????????? I also read the reviews for this store. This store does seem to Suck big time from the reviews. Unfortunately, I must give it a one star because their system does not allow me to give it a 0 rating.

We love Verizon, they are always helpful, giving us the best prices.

Came in close to close (20 minutes till) and I got put off immediately when the employees all looked at their watch and I heard a sigh. I can wait for a new phone. One of the most rudest gestures you can give a guest is a look at the time it is like you arent clocked in supposed to be working. I wish I didnt order my NEW 700+ dollar phone to this location because I am disgruntled by their behavior. Hopefully their UPPER management looks to fix this.

Pess poor service waited 40 min and poor service didnt fix my problem

The customer service was pretty weak, not knowledgeable about the products he was selling and just didnt seem happy to do his job. Trying to help my 74 year old father get a new phone, the only thing helpful about the guy was that he suggested we might find the phone cheaper elsewhere. So we went elsewhere and got a person with a great attitude and it was about the same price but I would have paid more not to give this store business after the lack of customer service in the store. The store itself was setup horribly if your looking for an iPhone or a samsung its right there with no info next to phones or price. If your looking for accessories or cheaper phones they are hidden in the back area near the service counter. It would be nice if they had the price description of phone like megapixels of camera, storage and a price.

Small store, I was greeted when I came in. I looked around the phones hardly had the tag next to them saying what type of phone it is. Phone selection seems smaller than other locations.. I walked in and out in about 2 minutes.

Very friendly and helpful staff.

Horrible experience!!. I hope this review will make someone take their money and business to another store that cares a little more about their customers.I Bought a invisible shield screen protector for my S9+ in the store, went home and installed it just as the instructions explained. During the bubble removal squeegee process, the screen protector cracked on the edge by the phones speaker. I figured I must have gotten a defective product since I was doing exactly what the instructions said to do ( with minimal pressure I might add). I immediately took everything back and asked for another protector or my money back. I was told I would have to get a replacement mailed to me from the manufacturer even though I just bought it 30 mins ago. They also said that THEY crack them as well when they have installed them in the store. Since they didnt install it at the store they wouldnt do anything to help. Nobody offered to install mine when I purchased it and now I can definitely see why.I asked to speak to a supervisor and was told I was as already speaking to the supervisor. I asked for his manager and he told me he wasnt there but would just say the same thing. I left a message for him with no response. Now I have to pay an extra 6 dollars shipping charge for the replacement. That is on top of the $55 I already spent.If it was my store, I would have gladly installed another protector free of charge and would call the manufacturer to tell them about the repeated cracked screens. I bought 4 or 5 phones from them before but I will never go back. And I hope you dont either .

I have been at this store and have purchased products at least three times. I have been treated with respect and courtesy. By the way Josh you were a great help.A week ago I had problems with my android. Nelson was the worst customer service agent. He did not know what he was doing, he was rude, espousing erroneous information and just plain stupid. His female counterpart was just as rude. Maybe they were having a bad hair day, but please do not visit this store if want proper service or just talk to Josh. He is the new guy but he is not tainted with a horrible attitude.I am thankful that Nelson and his female co-worker do not exemplify the Verizon customer service phone reps that handle my account.

Ive been here numerous times and Im always surprised by the great customer service given here! Definitely my go to Verizon store, even though I live right next to another one!

The staff here was very knowledgeable and helpful. They answered my questions quickly and showed me projects that would best solve the problems that I had.

Great customer service, Ignacio is the best CSR Ive ever dealt with!