Store rep was truly uninformed and almost cost me 480$ on my bill. When I went back the other rep said he was unable to help me, and proceeded to close the store so he could go to lunch. If your needing help do not go to this store...

Very pleased with the service I received at the medical center location. I went in with a billing concern and David took the time to break everything down to me and explain my bill in a way I could understand. He was very upfront about both discounts and fees and I appreciate that. Very prompt and professional service and I appreciate the cleanliness of the store and practicing social distancing. This will be my new go to AT&T store. Thanks again David

I recently went into this location because I had a cracked screen on my phone. I was hoping to have someone look at it and let me know how to get it repaired. I was greatly disappointed. The young man named David who was to assist me with my concern was of no help. In fact, I felt as though I was inconveniencing him. He didn’t even bother to look at my phone and read off the name and address of a location where I could get my phone repaired. When I asked if he could write down the address he sharply and sarcastically said “you have a smart phone.” While I do have a smart phone, I’m an older individual who isn’t the smartest at using the technology.I thanked him and immediately left.I then went to another AT&T store on Military and I35 where I was treated very well and they helped me solve my problem on the spot. Which wasn’t in fact a cracked screen, but a cracked screen protector. Not only did that store help me with my issue, but they gained a trusted and loyal customer.

Purchased my new iPhone 12 Pro Max the other day from David. He was very knowledgeable and professional throughout the entire process. And made the upgrade and transfer process extremely smooth. Thank you again, David.

Great service at this store! Everyone was so willing to help and David was able to resolve my issue way faster than I thought.

Not satisfied at all with my visit with Sandraann. I had prepaid services and was trying to get a new phone. She insisted that I needed to change my phone number if I wanted to get a new phone since I had a phone number from out of state. All she had to do was take my SIM card out of my old phone and stick it in the new one so that I can maintain my current phone number and plan...

This is Ashlee Edwards I visited the store located on medical drive. I just have to say Michelle and Alyssa were so helpful. They helped me walk out with a brand new phone that I am very satisfied. Also the whole time I was there it took quite awhile to get my phones switched they both were multitasking helping all customers didn’t leave anyone waiting too long. Very pleasant individuals it’s not every time that you get a good representative and they helped me get my info switched to new phone. Thanks to great people like Them.

I had so many issues trying to start services with AT&T, but the agent in the store David C was a sweetheart every time I came in. Worth his patience it made me not mind the long waits

The manager Alyssa was AMAZING! We walked into the office with full intentions of canceling our family plan cell service. However, Alyssa was able to ask many questions & make things right! It was simply updating to a current family plan with a military discount, and explaining we were in a grandfathered account that was charging us way too much! Alyssa is an amazing manager & is a irreplaceable asset! Please reward her accordingly! Thank you again Alyssa, please continue being an amazing manager, you are appreciated by customers like us!

We tried to contact the At and T customer service by phone but the line was overwhelmed and you would need to wait forever to get someone to solve your issue. Since we were nearby the At and T shop, we went to to confirm our mobiles locking status and the lady there -Jessica who was totally unfriendly and unwilling to help- said that our mobiles are unlocked .I told her that I tested that in their website and the mobiles are locked but I need confirmation since we got our devices from another country not through At and T. She then checked if we can unlock them and told us that we can unlock them mobiles only after 5 days which was difficult for us. When we could finally reach the customer service by phone to confirm this information, they said that they can do it within 24 hours! Again false information. Last thing she was almost pushing us out of the shop and we did not know why. We learnt later that it was the shop closing time but it was easier and more proper to apologize that she cannot provide services now than giving FALSE information and acting so IMPOLITELY! I think they act so friendly and nicely when you are a new naive customer but once you get into the system, you are not important anymore. Anyways, we are terminating our contract with AT and T after two months and the number 1 reason is the customer service weather on phone or the high school teenagers kind of level of service we encountered today.Update: thank you so much AT&T for your reply on my issue. How would you make it up to me? I hope that it is not just an automatic response for any complain on google.

Great customer service! Alyssa was very helpful in gettinh my issues resolved.

I was amazed by the customer service i was provided. Jessica approached me in timely manner and made me feel welcomed. I am new customer, she took the time to make me understand the different options i had. Also took the time to help me set up the phone. I couldnt change anything from the experience i had.

The curious customer service at AT&T medical was phenomenal. Michelle has a luxury I dont quite possess. Patience, that is. She and another young lady with glasses were so helpful, so polite, very knowledgeable with every phone. And just took their time, as I took mine of course. A big purchase especially in these times. The store was super clean. I would know, because Im in Healthcare. And the young lady was so understanding as she kept me company., as Michelle was on her break. Well, Im a very loyal customer, and had spoke with Michelle a little before I had made my way, and had already provided me with really good information. So just had to go and finalize. I would strongly recommend this particular location. If you would like the royalty treatment. Im not royalty, but they sure did make me feel that way for the time I was there. Thank you ladies and kudos to management for hiring such valuable employees to this company. May God bless us and keep safe.

This store has staff that are outstanding! They really take the time to listen and help their customers out. Hats off to them! They are awesome!

I went a while back to start a new account and Michelle was amazing help! She went above and beyond to help me find the perfect for me! If I had any questions she always had an answer and she was really friendly! I would highly recommend going to this location.

Closed on Sunday. Drove 20 for nothing. Next time update your store hours.

To who may concern,I’m working crosse street as first responders I came to the store yesterday afternoon to review my last bill with them regards my upgrade one off customers service name Dived he was unprofessional / disrespectable he started raised his voice to me front of my son 3 years old. The manager Alyssa she come and take over she was professional much better then him .

Hey David im sorry you were having a bad day. But it would have been nice not to make us feel stupid concerning our questions.

I am so happy with the customer service at this At&t location. I was very fortunate to have David assist me. He was so helpful and kind and made what was a very stressful situation much better. I will always come back to the location anytime I need help. Thank you David!

The Sales Rep David C. was a wonderful AT&T employee! He was very attentive. Unfortunately for him, he was by himself that day, due to an employee emergency. There were 4-5 customers in the store at all times, yet he was still able to greet everyone that walked through the door, explained he was happy to help as well, even asked what brought them in today. David was amazing at multitasking! He had AT&T tablets running as well as the computers to take payments & explain account information to multiple customers at one time. He never once was flustered, never rude, remained calm and even made customers feel at ease with his confident answers & unbelievable knowledge of the AT&T products! I was truly in awe of his personality, performance, knowledge and multitasking skills! I hope to see him at management level or higher one day! He definitely deserves it! David C. is a true Rockstar and AT&T should be beyond proud of having an amazing employee!

Alyssa at this store was awesome. I would have been 20x more frustrated than I already was we worked on my phone for 2 hours and she was able to fix the issue with my phone. She was very knowledgeable and I would recommend getting her help for anyone

I don’t even know why they have stores. They couldn’t help me resolve my issues. They said only customer care can help me.

Exceptional customer service! every question I had was answered precisely. The gentleman that helped me went above and beyond to fix some issues I was having with my service. I Highly recommend this location they have Amazing people working there that do care about their customers.

Michelle was amazingly helpful and courteous. Truly made us feel like valued customers and not just a number in a system.

Had some billing issues but the manager Alyssa was more than helpful. Answered all my questions and fixed the issue for me. I will definitely be coming back to this store for it’s great customer service.

The att&t medical is great to go to and they give customer service the worker Michelle is great and she is so helpful that is the person I go see and she is very knowledgeable on the device she is great.

We walked in and immediately Shawn welcomed us & invited us to sit down and gave us his full attention for two hours.Each time another customer walked in, he greeted them, invited them in while still focusing on us, making sure everybody was taken care of. Shawn also had encouraging words for his fellow team members, when they assisted him, answering questions & helping others.Shawn did a lot of work for us and I felt he really gave us amazing customer service and personal attention and solved our issues, also offered us options and specials. Shawn is very knowledgeable! I don’t know how he did it, but he just made everything seem so effortless, it would’ve been very complicated,if we had been left on our own!We walked in and wanted to change from Sprint to AT&T, we should’ve never left AT&T...if you live in Texas, you need AT&T!We were not expecting to upgrade our phones, but we left the store with the most amazing phones and new cases!Thank you Shawn, for all that you did for us, we are very happy customers and AT&T customers for life!Throughout the remainder of the day, we said several times, we are so thankful we walked into that store and met Shawn, best decision ever!

Very helpful and informative. The lady there even put on spongebob on a tv for our girls while she helped us transfer our phones. Will probably come back to this location in the future.

Michelle was very helpful and very nice. We were going to go for an older model phone and she recommended the newer model cause it was cheaper and it really was. She set up are new line and had a great conversation with her. Definitely coming back for anything we might need for the new line.

Dont come here she is rude and dont know what she doing

Amazing customer service all around with this location!! Also all the representatives have great knowledge of their products and service.

The BEST customer service!!!! I switched from prepaid to an awesome & very affordable plan, getting a very awesome iPhone XR! by far one of the best promotions! Thank you so much, Shaun England(store manager) for helping me. Thank you!

Had to replace my iPhone after my screen died. The employee who helped me was Shaun. He was extremely helpful. He helped me with paying off my old phone, picking out the new phone and even got me more on the trade in value for my BROKEN phone then the computer told him it was worth. I was able to get an upgraded phone and with the trade in value had to pay nothing and I got a phone case and screen protector free. He even threw in a wireless charging pad for free! While I waited for my phone to reinstall my setting he put the screen protector on for me (no bubbles and better than I could do) and put on the case for me too. This was honestly a way better experience than I could have hoped for and I walked out with a new phone (and free case, screen protector and wireless charging pad) in less than an hour. Shaun was very helpful. And I don’t write reviews but I did for this guy.

Great customer service from all the reps.

I went to the Medical Dr in San Antonio Location and it was busy with only two workers. I waited patiently. Justin right away assisted me. He was very polite and got to the job right away. He was also in a very good happy spirit. Thank you Justin for helping me and making the process as smooth as possible.

Friendly service

Alyssa was such a great help! She helped me get into a new phone and transfer everything! Great service!

SHAUN WAS AWESOME! He answered all of my questions and knows his job forwards and backwards. He is always confident in his word and never skipped a beat. This may be far from my house but I will come back for his amazing customer service.

Horrible customer service. The representative was very unhelpful & acted like I was bothering him. I just got a new Samsung phone shipped to me & went in to get it activated & ask some questions. He activated it but couldnt answer any questions & kept saying I only know iPhones. He told me to go to You Break It We Fix It (or something like that) & they could help me. I just switched from Sprint & so far am regretting it. Hopefully another store has better customer service.

Leroy was very Helpful and Professional. He really knew how to handle my plan without making it confusing. The staff was so friendly too.

Best experience I’ve ever had at an AT&T store...the Sunday morning manager was informed, knowledgeable, and patient with this non-tech type. After my horrible experience at the Huebner Oaks store, I was ready to quit AT&T altogether, but this guy fixed my problem (on two devices!) and saved me money!!! The Medical Center store is now my store of choice!

For the past 2 weeks, I was having trouble porting my phone number from one company to AT&T. But once I came into this store, Joseph, was absolutely exceptional. He made sure I got what I came in there for! Thank you AT&T and Joseph for solving this issue for me!

Awesome experience. Very knowledgeable and friendly.

Let me start off by saying, WOW! JUST WOW! Amazing service with the staff and such an organized store. I had a major issue, but the staff and manager, LEEROY were able to figure out the mess i was in. Definitely recommending this store to friends and family!

Kalin had amazing customer service! She had excellent communication skills and made sure we achieved everything we were supposed to.Highly recommend.

Leeroy and Joseph were so helpful in making a difficult decision into something so simple! I even walked out with a new phone! Thank you guys! Telling all my friends to come to them

Ive been to this location multiple times and have had a pleasant experience. A few times there was quite a wait, but I dont think Ive been to ANY phone retailer that wasnt busy. Ive been helped by Jasper and Glenn. Both gentleman were polite and very helpful. Answered all my questions and if they didnt have an answer they referred me to someone who would. Ive been to another location off 410, they had 6 people working and the wait was well over an hour. This location is by far the greatest location. :)

Always helpful when I upgrade my phone. I’ve never had any issue when I need to drop by. Probably the best at&t store I’ve been too in awhile, thanks guys!

They were very helpful in helping me locate my missing phone. They also made sure it was returned to me as soon as they found out. THANK YOU SOO MUCH.

The rep was great... I forgot her name but the experience was as fantastic and she was super professional and I highly recommend her

Employees were all sitting around and didnt seem to want to be there or help. I was told they couldnt finish porting my number in and I didnt need a new sims card but I bought it anyway. Ask the girl to put the new one in and the glass protector. She wasnt very friendly but I appreciate that she did do it.

Very helpful women work here and were very polite. I recommend this AT&T store over the others. Came in for a new phone upgrade and was assisted in a fast and timely manner.

Was in and out. Answered my questions. No issues.

Kalin was extremely helpful! She was very professional and met all of our needs. Every employee can learn from her outstanding service. Thanks so much Kalin

I went into the store frustrated with my phone. Joseph was able to help me figure out the problem. He explained it to me where I could correct it myself if the problem occurred again.

I love this store because not only is it very convenient but Shaun England is very helpful and knowledgeable. I highly recommend this store for all your AT&T needs.

Agent was rude. Won’t be back

Came in to get the new iPhone and open a new line and we were met with excellent service by Michelle she was great with customer service and she gave us lots of good advice.

I was just in the store & got the best customer service from Kaitlin or Kaylin??? (I should have asked her name...). She was very knowledgeable & so nice!! I will definitely go back when I need another new phone!!! Thank you!!!!

I am filing a complaint with the FTC and BBB. Your technicians came to my house and destroyed my yard and my neighbors yard, trying to run cable for WIFI. They ended up damaging my property, and not even completing the job. Your customer service is absolutely a waste of time and a joke. For one, none of them speak English, secondly, none of them know how to do their jobs. I’ve been without services for three days now and the technician who came Tuesday will not be out until next Thursday. I will also file a lawsuit for damaging my property. I will not pay for services that I am not even getting. I will also expose your service to the entire military through the military times. Finally I will also send a copy of my letter to the news.

Ask for SHAUN. No one else. S-H-A-U-N. My mom and I came into the store hesitant to get new phones and having to pay off our old phones. Shaun helped us soo so so much by letting us know about the most recent promotions, UTHSCSA employee discounts, and phone trade-ins. He really went out of his way to help us have a great experience, and even helped my mom set up her phone 😭 a true blessing. I won’t be going back to the old store, only here, only Shaun. Periodt.

I always come to this location and Shaun always takes care of me. VERY patient with me answers all my questions and breaks my bill down to where i can understand!! Thank you Shaun. Your AWESOME!!!!!

Really nice environment great customer service!! Will highly recommend this location to anyone.

Leeroy was amazing at helping me figure out what wireless plan works for me and for my family. Wouldnt go anywhere else!

Michelle was very helpful and made my experience a good one, most definitely will call this AT&T my home store from now on.

I would definitely recommend this store, leeroy was really helpful and attentive to me and was very professional too.

Went in with a friend—Shaun is great, really attentive and also seriously did the quickest, best job applying a screen protecter I’ve ever seen—I blinked it was on and it looked perfect lol

The manager was awesome!. She was very patient, helpful, and friendly.Very good experience. This location will be the place to go from now on for service or purchase.

Sales consultant, Kalin S. Was extremely helpful. Very nice, and got me in & out the door within 10 minutes.

Best customer service I’ve ever received at any att store!

Great store. Tanesha was amazing and so helpful. Kalin was great too. They were both so friendly we just want to go back to hang out!

Walked up to door and it was locked the gentleman (Henry) unlocked it and stated he didnt know what happened. A previous customer walked in behind me amd started stating that the line is still on. The rep (Henry) proceeded to the desk and logged into the computert and helped the man and ignored me. He helped the man it took 10 minutes. Onve the man left Henry stated youre mot with him? No you assumed but you never asked. I asked who the manager was and he dtated he was. Never offered an apology but stated how can I help you. I told him that it was rude of him to assume and next time ask. I did inform him I was going to do a review and also put in a complaint.

I have got a SIM card and prepaid plan for $45. The SIM/phone didnt work because there is no funds in the prepaid plan. I called 611 to activate it and they asked for a PIN number that I couldnt find in any of the 5 pages receipt!! I got back to the store but forgot the phone with SIM at home. When I asked the manager to help, he said I need the phone. I asked that I need the PIN only. The manager said I dont want to argue either you present the phone or I cant help you. I went to a corporate store and they confirmed I shouldnt go through this and the PIN should be on the receipt. So, you can judge if this authorized dealer deserve any stars. The manager was rude, and it took about 3 hours from my time to fix the issue. Thanks to AT&T corporate store who agreed to credit my account and deal with this dealer!

Kalin Sittler did a great job and i would highly recommend her . Thanks again C/o Alejandro Herrera @ Mr. Fix-it Appliance Repair .

Michelle was such a wonderful help !! Got 2 new iPhones 11 pros . Excellent service at at&t medical dr

The overall experience was not very pleasant. We went into a store on a Sunday and they had one employee - the store manager, no less - working. She indicated they were short staffed and had lost a number of employees due to former management, so they didnt have enough people to have multiple employees working. This meant she was literally assisting every single customer on her own. The in-store phone could not dial where she needed it, so she was on her (work?) cell phone on one line helping one customer, and flipping over to another line to help us. She was having to go back and forth between the two. In addition, there was someone there to pay a bill, several people there for other things, and at one time, a schizophrenic guy with his dog just hanging out. I am surprised the guy was allowed to stay. He actually made some remarks to my husband before eventually leaving the building and checked out our car on his way out. He was likely harmless, but we were a little uncomfortable, none-the-less. Several customers came in and left during all of this due to the wait time and only one employee. I eventually had to leave so I could get to work, and my husband had to take an Uber home after he finished - TWO HOURS LATER. It is beyond ridiculous that she should have to be there alone on a busy day. The employee was very helpful and she was very sweet and apologetic about the whole thing. I understand it was beyond her control, but something really needs to be done so that doesnt happen again. The whole ordeal has caused us to reconsider whether we will stay with AT&T much longer. If they cant take care of their stores and employees, how on earth can they take care of their customers? Very disappointed.

Worthless sales people dont go to this location

Courteous and comprehensive quality customer service to get me to budget neutral product and services to meet my familys need. Tanesha and Shaun who were seen on successive days were both extremely knowledgeable of the products and promotions.

Michelle was super helpful and knowledgeable! Great customer service!

Kalin was so awesome she did everything I came in for she’ helped me an understood all I was asking an I thank her for being here for me thank you

Have always liked coming to this location. The service has always been fast and efficient. I highly recommend this location.

Shawn has the best customer service you can ask for and is amazing . I will continué to send business to the medical drive location . Great service! Come see them here and ask for Shawn .

Service was excellent and very friendly!! Shaun was amazing sales rep!

Not gonna tell you what you wanna hear At&t. Your Customer Service, needs new faces, people who WANT TO BE THEIR!Heres what got me, the Advertisement or what I call Bait, that you guys use to lure New Cuatomers in...STINKS. I get it, you wanna see if they are really switching with you.So the process DRAGS,by the time you get your rebates,after waiting for months,speaking to countless Agents or did I say Asians!! On phone,OMG!! ANSWER ME THIS..I signed up for not1, not 2 But 3 sevices..Cable, internet, and cellular networks. 3 months Ago. I followed Directions, not getting what was Advertised,until july!?!? Are you kidding me..well let me let you in on aomething!! All my previous providers before you, you know the ones I left,PUT ME IN BAD/DELINQUINT CREDITthey could not wait any longer FOR THEIR FINAL PAYMENT... OUT!!

My experience at this location was very confusing. I went theretto add a line to my plane ans the staff didnt know exactly what they were doing. They didnt explain the details and pricing properly to me and told me that you will see the bill later which usually is higher than what you expect.This location has a loud TV which distracts you from what you are doing and hence helps ATT to make a decision with your minimal attention.Please be fully prepared whenever you go there

Kalin was so much help through the whole process and has great customer service.

Shaun is always helpful when we come in. Thanks.

This place sucks. Ive called here twice already for help and all I get is you can do it online. I was contacting them about the open enrollment for insurance and I wanted to go ahead and move forward about it and was told that I called at the wrong time and that I can do it myself online because Id have to give them authority to look up my account. Obviously I am but this people here are so lazy. Yeah his name is Glenn? I use the chat online to help me with this issue and got my insurance. Over all this place wouldnt there help you unless youre buying a phone from them

Tanesha is the BEST! Always helpful and goes above and beyond for customers!

Very helpful workers. Nice place

Great customer service from Michelle and Leroy today !

Kalin was a big help today, not only did she fix the extra charges on my bill, she also permanently reduced my bill from then on.

If I ever need a new phone or help with my current phone I know i can count on them to help thank you Leeroy 🙌🏼

KALIN WAS SUPER NICE AND KNOWLEDGEABLE. THANK YOU GUYS

Only one employee on staff. I just wanted to buy a charger... 30 mins later the one employee is still working with the same customer... There were 2 other people still waiting to be helped in front of me.

Horrible service. I waited in line for 20 minutes to return some equipment and her attitude towards me was terrible and unfriendly.

Very friendly and knowledgeable staff. Went above and beyond and exceeded our expectations

Very helpful and nice staff. Will come back in the future.

Had a great experience and I will continue to go to this AT&T !!!! 🤗

Delighted with the service I received. Never been so happy with service 😃.