Great place to buy and get your Toyota serviced. Great and friendly staff. Just bought a 2022 Sienna XLE from them with a pretty smooth process.

I always get great service here. The employees at Universal are positive and helpful. Recently, I had a major repair and the estimate they gave me was less than a competitors by nearly half, and then when the final bill came due it was $200 less than the estimate! These guys are the real deal. In my opinion, Universal is worth driving across town for, even if you have another Toyota service center nearby.

Excellent place to get Toyotas. Friendly dealers and helpful. Get your best deal/ price. Thats all I have driven since 1970s.

Great service every time I came here

I only bring my Tacoma to this location...my point of contact is service advisor Felix Rodriguez who has great customer service as well as the staff...keep up the great work!!

Service by your pros is exceptional. Quick response efficiently organized! Thanks Jose.

Its awesome.. Everytime Im out of there I come home happy with your All deals..I just love that place.. Thanks to everyone for being so kind.. Mr Anthony Rosario and Jonathon Rosario are awesome..

Justin was a great service advisor. They show you in video what they are doing to your vehicle and what needs to be changed on your vehicle. This was an awesome 15,000 mile experience. You guys rock

Universal Toyota. Always a great experience. Exceptional service and great customer service. Xavier was most helpful.

These technicians are amazing. Put my baby back in good shape and back on the road. The best customer service around.

Everyone is nice and the actual service seems like conscientious work. But making an appointment doesnt really mean anything and wasted a lot of my time. Had an appointment at 9:00 and was told the work was going to be about 3 or 4 hours so I said I wont wait around. Came back at 1:30 and they hadnt even started. The Service Manager said it was because I wasnt a waiter and he moved me back to the top when I showed up (and he confirmed that is the official policy when I questioned). I expect to make an appt to have a waiting technician and bay for my vehicle at that time (I dont make a reservation to get to talk to the hostess at that time...I am expecting a table...or substitute whatever analogy you want here). I would have saved time by driving in at 1:30 and just waiting. As it was, I didnt have my vehicle until 4:00 pm.

Its my 2nd time there and work with J R he is outstanding at his job

Today I went in for my appt for an oil change. Carlos Hernandez was extremely professional and took care of business! Thanks!

Always helpful. This time was Carlos Martinez.

Amanda is who you should ask for when your vehicle needs to be serviced

Everyone was very friendly and helpful.Important Note: show your discount coupon to everyone until its on the worksheet. The cashier cant tack it on at the end.

Hit or miss on who you get and deal with. I will say EVERYONE is nice and courteous, but that doesnt always translate into helpful. Id encourage you to be very proactive in inquiring about scheduling and about how long your repair will take and when to expect your vehicle ready.

It was good the one who helped me was very helpful and frendly.But when you call in to ask hiw long it will take to service your car they shold be abke to give you an answer if you have a appointment.Because if its going to be a long wait then you can have someone pick you up and you can just drop it off.

Great customer service. They call and follow up the next day to be sure you are satisfied with the work they have done.

Top notch service, great service writers to take care of you. You get someone like Amanda or David, you got a real person that care and understand why you came there. They get you and your needs. Amanda is my service person and let me tell you, I FEEL SPECIAL evrrytime i go. Ask for any avalable coupon or look them up yourself and save a buck or two. Its your money and your time, spend it being cared for not tossed aside. This Toyata is a great run store. Friendly and helpful. I know a few of the mechanics, they have been servicing cars and trucks for years at that location. They Are Good.

Serviced my wifes 2020  Toyota Corolla Hybrid  at Universal Toyota on March 09, 2921.    Made an appontment with their service department to turn in vehicle at 0700 Oclock for a  6 month, 2 year servicing.    Under the warranty, they processed the auto, rotated tires, replaced engine oil and filter, & made a multi-point inspection check while I waited inside enjoying a cup of coffee and admiring the new models.    Since we do not  watch mechanics at work,  we must trust the dealer  and our motor instincts that the job has been done correctly.  The Corolla was returned within the hour.  There were no charges.   Disappointed that oily smudges were on the front passenger seat.    Universal Toyota apologized & corrected immediately.

I love this place they do good work and the guy that drove me home was a really NICE guy to talk too !

Give your self a chance for false promises and bad deals if youre up for the challenge.

Always a pleasurable place to get my car serviced. Lots of happy smiling people here

In the whole city of San Antonio, Texas. This is my favorite

Staff is courteous. Dropped off truck for service. Rave4 Car 🚗 of the Week.

Called in to schedule a timing belt and water pump package on my 2003 Lexus gx470. I would have been a first time customer and have only heard great things over the years about this dealer.Spent over 15 minutes trying to get a price quote for the work with their service dept and was left on hold until I finally gave up on these guys.Service Dept is not interested in your business.

Took My daughter today for her regular maintenance on on her Camry also a recall for the dash on her car. Maintenance was done and in good time. And called in a claim for the recall and was ordered and will return for a later date. All in all great service. PS four members of our family own Toyotas. We are a Toyota family! We are all happy and satisfied.

Service employees are always helpful and very courteous. They always keep me informed of the status of my car.

Always a great service and great customer service.

Great customer service.

Great service and support. Always friendly staff. Dont try to rip you off. Kept me informed on the status of my vehicle. Made suggestions that they thought were appropriate. Awesome experience.

Annual maintenance service performed efficiently and expeditiously on my Toyota Corolla with verbal explanation by Justin Randow. Written instructions provided as well. Pleasure doing business with Universal Toyota.

I was greeted by courteous staff amd quickly get my cars info. The service was fast and before I know it, Im good to go.

Came in for maintenance service, everyone wearing a mask, distance kept, friendly service, as I waited for my vehicle to be serviced, I browsed the dealership looking at vehicles cause why not right...

Horrible! Dont come on the weekend! Even with appointment and all, you still have to wait hours to get an oil change done.

Always been treated well. No surprise charges. Amanda is a great service writer.

Jim was great and the service was thorough. Great customer service, Jim explained my warranty and all the repairs.

Took too long this time was not happy

I dont know why I keep going to this Toyota dealership. They are truly horrible! Service is slow and expensive

Very friendly staff, especially Cali Mike, amazing sales person helped us get a new car in no time! Would definitely come back to get a newer car in the future.

I got a new battery, a tire plugged and an alignment. It took 3 hours in which the alignment took 1 and a half hours and only 1 of the bars on each side needed adjusted. I should have been told beforehand that it was going to be that long. I was unhappy about that but the work was fine

Absolutely great costumer service, especially from Abiola! He was very prompt, professional and straightforward. I absolutely felt no pressure in making my purchase under his care there at Universal Toyota. Go see Abiola for all your car needs!

Casey in service is my go to for all my auto needs! Truly amazing and a class act!!

Best service!

If I could give no stars I would. It was the worst experience Ive ever had!!

Not sure the value of scheduling a routine maintenance time on the website. I used it twice in one week, one for my van the other for my RAV and each incident I arrived early for my scheduled appointment (15-minutes and 1-hour respectively). Each case the vehicle does not enter the bay for the maintenance until 1.25 - 1.5 hour after my scheduled appointment time and so I leave about 2.0 hours after my time slot. The concern is other customers arrive after I had already checked in for their maintenance (I know because they are behind me in the line) and are leaving 30-45 minutes before me. Does makes sense on how this process works.

Disappointing...Scheduled oil change appointment and they told me it was going to be at least 2 hours maybe more

Never disappointed. Thank you

Friendly people with fast service

Slow service. Unimpressed

As always. Awesome.

Good service but make a appointment.

In and out 1hr. 👍

Good people and great service.

It was great very helpful people loved it

Well taken care of.

Bad service

Friendly and helpful staff.

Been coming here for 4 years. Honestly great work from great people. Thanks to Brianna for taking care of our car

Fast and kind

So friendly, good customer service,

Service Dept needs an overhaul! Wasted 20 min in the drizzle to get to them only to receive poor customer service. Took my maintenance required Toyota home..No thanks!

2 hours for a simple oil change. Making an appointment didn’t matter since “service department is backed up” Go somewhere else for timely service where being punctual actually matters. Next time I’d rather drive across town to get in and out in a decent amount of timeEdit: 10 month update and numerous visits with both cars later...service has improved and communication is happening! Hopefully the service doesn’t drop back to where it was before which was paltry at best. 1hr 15min for oil change is better than 2hrs and some change

Fast friendly service!

Always great service here!

Universal Toyota had my vehicle for warranty work. They had it for 5 weeks to repaint some peeling paint that was being covered under warranty, and to replace the torque converter . When I received the vehicle back, they didn’t do all the paint work they said they’d do. When I brought this up to the service tech, she tried to blame it on the body shop.Then, when I drove off the lot, as soon as I accelerated, my slip light came on and stayed on.They’re 0 for 2 as it sits now.

If you have head aches toyota gives foot surgery in my experience 🙄the outside mechanics told me to Cheng my toyota Prius break fluid so the mechanic just take out fluid from rezerwar and pure it with new one withou flashing then the Abs.vcs. lights come on he told me just drive it it will turn off by it self with couple mile drive . I go directly to the Toyota dealership they dignoz my car for $135 and says u need to Cheng ur engine coolant control valve. To caste me $650 I dont accept it I told them its not related to that Abs lights when I take my car without repairing the lights was turned off by it self. The toyota mechanics dont no nothing just eat money by the name of dignoz which that dignoz another Autopart seller do it for free .

Everyone is so kind and helpful here.

Great service Dept 👍 representative

Take care of our Toyota Sienna!

Great people very helpful

Customer service?

Excellent service

Great service

My rep, Amanda and my mechanic, Jason are wonderful employees of Universal Toyota on the access of IH 35 N before Selma, TX. I cant say enough of the two. And Steve Dean the man in charge of the Services is a good man as well.

Great Experience! Smiling facesEverywhere!

This is still the best service department in San Antonio. Even though I dont work there anymore.

Bad service the last time.

Professional service and friendly staff.

Fast easy service

They are always good to me. I bought a car and tacoma

Friendly courteous professional

Always the best.

They help my daughter keep up on her car

Friendly and efficient!

Very good Service

,the chief!

Excellent service

ZZZ

Very friendly staff

Nathan was the person who attended me with EXCELLENT SERVICE personality and an employee of 10👍⭐⭐⭐⭐⭐

My sales person was David, he speaks English and Spanish very fluent. He was very kind and detailed in his explanations about the purchase. I didnt feel forced at all. David and the financing person know their work very well and clarified each of our doubts. The process was quick and not stressful at all. Grateful!!!