Went through their quick lane for service and was treated very well. About an hour to get oil change, tires rotated and state vehicle inspection completed.

Great service for my 20K service inspection. They really do care for your car and go above and beyond to make your auto run at its best. I would suggest, however, that the service reps would pay closer attention to their appointment details. If Im prompted to get a scheduled service with X, Y and Z, then I for one dont expect the service tech to ask me what Im there for... And if I take the time to attach a comment to my appointment that states that I need something additional checked out, then the service rep should know that too. Its just awkward and redundant. And this has happened several times with different reps, so Im not trying to single anyone it. The whole process for the department needs to be reviewed... Red McCombs Ford is great enough to polish this service up.

I had an emergency problem with my truck. Victor and his guys diagnosed and fixed the problem in no time. Highly recommend.

They were awesom! did an oil change and did a good job. We were in and out in last then an hour. 👍

Sad I got here at 6:50am was the 3rd person in line its 9:28am an my car still not ready and everyone that came after me car is already done and their gone. This makes no sense and the bad part is I had an appointment for 7am

Jose Rico at the quick lane service, is a very knowledgeable person . Everytime, I go to see him for my vans service . Ive notice his patience, with all the customers he attended too, are honorable!!

Bill is great in service kept me informed. My car got fixed and done in a short amount of time.

The quick lane service is beyond approach. Rico is freaking awesome. He actually cares about his customers and it shows

Staff was great and very helpful with my purchase, from sales to sales manager to F&I . Will recommend to others looking to buy

Yes there were trying to work with friends purchase, but feel it was way too long. Got here at almost 11 and now is after 1

Fast service and courteous staff.

Noor Rafati was absolutely amazing through the entire sales process. She followed up with me and made sure I was happy with my purchase We had a few bumps along the way but she worked tirelessly to get me in the car I wanted. She delivered it to my doorstep :) I would definitely recommend Noor to my friends and family! Thank you so much for your kindness and patience. I am so incredibly happy :)

They were quick. Friendly and professional staff.

4.5 the Quick Lane auto center is clean & in order, the atmosphere friendly & wait area spacious.

5 Stars again to Red McCombs (Ricky Dominguez) for my third purchase and my second Explorer. Service was great and fast and also a great deal. Thank you again Ricky

Dropped my vehicle off for leak and had to leave it there. Nice man drove me all the way home in the shuttle!

Great people, great cars, the coffee is also very good.

Great service. Been coming here for years. Jose Rico always takes care of my vehicle needs

The employees are kind and very knowledgeable

Called to schedule an appointment for an oil change last minute in the morning. They did not pick up but I decided to just go anyway. I got there with no appointment and they took me right in. No questions or this is going to be a long wait. I sat down, took some emails, chatted on the phone with siblings and they called me when they were done with my car. Quick check out. I noticed they were really moving to help everyone out and I appreciate that. Very accommodating.

Best ever, I trusted them with my 400whp fiesta to change the oil!

Awesome friendly service youre in and out in no time service with the smile very sanitary Red McCombs quick Lane services also has great deals on trucks and cars or pre-owned

BEWARE. Stopped here today to get an oil change. With only 39k miles, I was told I needed to have a fuel system service and a coolant flush (for around $350). When I checked the recommended maintenance schedule for my vehicle (using the Quick Lane website), a coolant flush is not recommended until 100k miles and a fuel system service is not recommended unless the vehicle is having fuel related problems. I suspect that many customers would just believe what they are being told and pay for services that are not actually recommended by Ford. I did appreciate the free vacuum though, so I gave three stars instead of two.

Excellent service and attitude. Franco helped me out in every single way he could. Best employee I know. Thanks guys

I had my 18,000 miles service in Quick Lane recently at Red McCombs Ford, and I was so impressed with one of the employees in particular! He was a gentle giant named Cody. He greeted me with a big smile at 7:00am, and got me checked in for my appointment! What a nice, helpful young man! Thank you, Cody!

Excellent customer service.

It was greatTook longer for the repairs then I thought but it was doneThank u Ricco

Long time on standby

Brought in my truck for an oil change and they broke the windshield wiper fluid lines. When I realized this, I brought it back to them for them to fix and they blamed me! Havent been back since. Dont waste your time with poor customer service of this place. All Red McCombs and Ford Motor Company want is your money.

*this business is within the Red Mccombs property.My overall experience wasnt too bad. The moment I pulled up someone came out to assist me. I told them my problem (I needed a patch job on my tire). They told me the price ($15). Ive gotten a patch job done before so I thought it would be quick, it was not. But in all fairness it seemed like there were a few cars in front of me. When it was all said and done they did great work. I would recommend them but maybe call ahead to see how busy they are if youre in a hurry.

The staff is always friendly and are very professional. Ive gotten all of my oil changes here and feel confident in the job they do every time.

Super friendly service. Javier is very professional as well as really helpful. My shop of choice for my Ford truck, Infiniti G35 and Nissan Frontier.

Very good and professional service. Nice waiting area.

Service department disappointing. And why do thry call it quicklane if it actually takes forever. Thank God I was only dropping off a car for a friend and it wasnt my car getting serviced here

I was greeted with a smile and in and out quickly.

Rico in service is top of the line the best of the best he will!!!## help you I promise

Not as efficient today due to covid

I love it here and the guys take such good care of me

The place is amazing!! A+ service. Will come back again. Also they update every 30 mins about your car so you know its almost done

The Ford guys are great. Got my new car checkup and was on my way super fast!

Love the people, they provide awesome and quick service, and today breakfast tacos. 👍

Kasey Dean is a superb service advisor

Horrible customer service.

We were waiting our appointment for 2 days before we came but we were told that we should wait till evening. In the end our car were there 4 days!!! before they made a diagnostics. Our assistant Nikki was unprofessional. She said we should replace our lognuts bc they will affect our tires(!!!) But she wasnt able to explain why. She just said they are too tight. Looked like she didnt have understanding of that. We asked her to put our wheels according our marks on rims when they took it off but it wasnt done. When we said we are going to write review she said ok and immediately ran away from us.

Reasonable price and time for good service.

Super Service,in and this morning coolant flush, thanks for starting my day off right

I’ve had my car at This “Quick Lane” since JUNE 20th! My insurance adjuster approved work on the 25th, it’s now July 5th . I called upwards of 10 times, and NO ONE will answer. When I finally did get through to someone to ask about the status of my car, Franco Williams who has NO SERVICE MANOR whatsoever said “Ma’am it’s a process.” I understand there is a process, but you’ve had approval for fixing my car since June 25th! And you HAVENT sent out one of the parts for repair?! This is ridiculous. When I asked if they don’t multi-task to get the client back in their car ASAP, he agin said it’s a process ma’am that’s not how this works. So here I am paying OUT OF POCKET for my car rental and they’re taking their sweet time on a repair (of which this last repair is cosmetic!!). I’m over it. Oh and the $5K warranties I paid for when I bought the vehicle isn’t covering one dang thing. Interesting, right?! Good job Red McCombs. Good job.

Great customer service

Very friendly, knowledgeable and caring staff. And great service.

Loved the service. Staff was great.

Good service and well trained to deal with customers and co- workers alike, i will be going too this place again in the future....

Called was told no wait came by snd found 2 hour wait. All the service agents talking about spurs losing to Dallas. Waited tens just to be told 2 hour wait. May have a new snd bigger space but service was horrible. Javier needs some customer service skills. When josh was working in this area he remembered customers by there name. These losers make you feel like your bothering them. This is my fifth truck I have purchased from them. I guess I will never learn.

Crazy quick seaves.good looking buildigh.nice paint job,NICE price and good vaule.

Dont let the name fool you, nothing is quick here. Not even finding a service advisor

Spend thousands of dollars on my veichle and on extra warranties to drop my car off and told they cant look at it in the shop for two days because they are backed up due to having people on vacation but then also tell me they dont have a loaner vehicle I can use. Im told they have 4 loaner vehicles for the entire dealership. Red McCombs owns many dealerships in this town but they have 4 loaners. Absolutely unacceptable. They said I could rent a car from the on-site Enterprise rental company, and if my car is covered by a warranty then and ONLY THEN they can look into POSSIBLY reimbursing me for the rental. So let me get this straight. You own thousands upon thousands of vehicles in San Antonio throughout many dealerships but only have 4 loaner cars. Then tell me you are backed up in the shop due to people being on vacation. And this is my problem how???? Your management should have those hours covered properly. Also was told that loaner cars were for people whos cars have less miles. My vehicle has a lot of miles on it but its a 2017 and now after this Im getting rid of it IMMEDIATELY and taking my business elsewhere. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP! And definitely dont have your vehicle serviced by Franco. His customer service is an absolute joke.

Great service and a great staff. 😎

They always save me money

Always friendly staff. Its worth it to come here for the service.

Very quick service at a great price.

A great place to take the vehicles for the oil change. Just make sure to make an appointment

I use them primarily for vehicle inspections on all my cars. In and out in about 15 minutes, never any hassles or issues.

Javier and the enterprise car rental people gave us awesome service! Thank you Ford!

Great service, they have always been great to us.

They kinda know what the hell they are doing.

Great service, great price, comfy place

Fast and great service

Clean, well run, prompt attention

Had an appointment at8:00 was out by 9:00 you can sit have coffee while you wait

Still Waiting

This guys are slick

Not only did they service my vehicle they washed and vacuumed it.

Very good service and quick

Great customer service

There is nothing quick about this place, I called they told me there was no wait, I came, there wasnt any wait but really 2 hours for an oil change .?

Device Center is here..Hard to find!!!

Great job great service

Great service

Quick.

Horrible customer service from Franco! Not professional and was left to the side until I had to go talk to someone else myself. Never coming back.

Good service

Quick, in and out, service

Good auto center