DO NOT take your car to Fernando Gutierrez! He used to be so fair & honest. He always seemed to give me a good price & quick service. He seemed to actually care about his customers. But lately, over the last year or so, he has changed. The last couple of times I took my car to him he couldnt figure out what was wrong even after driving the car with me and my pointing out what it was doing wrong. But I still gave him the benefit of the doubt & recently took my daughters car to him to fix a broken axle. He charged her $484. After the repair it didnt feel right & she took it back the next day. He said he looked at it, drove it, and couldnt find anything wrong. Again he wanted to drive it with her for her to point out what she was feeling even though she felt this should have been obvious. She took her car to the Ford Dealership where they immediately found that the axle was installed incorrectly, the front wheel was loose and wobbly, & the motor was resting on the frame! A screw was inserted crookedly, stripping the threads in the axle assembly. The wheel was damaged beyond repair from the loose lug nuts. She could have been killed if she had taken it on the freeway! The wheel would have flown off! He refuses to admit any wrong doing even though he let it slip that he did not do the work or look at it himself. He refuses to give even a partial refund. The repair cost at Ford is $2800 + tax to fix the damage he caused by his negligence. She could have been killed! And all he could say was, I dont know what happened. Bring it back to me and Ill fix it right this time. He already had a second chance and didnt even look at it. Who, in their right mind would take it back to him again????????
Not sure why that other review was so bad but from personal experience they were polite, honest and helpful. Im not made of money but my car really needed to be repaired. They charged a diagnostic fee and kept the car for nearly two weeks, practically rebuilding it. They tried several fixes until they found what was the true problem and even after installing the parts they offered to uninstall if I had to wait a few weeks to pay. Lucky my warranty covered it and I was able to take my car home. Fernando when well above and beyond a normal shop place to take care of us.
Average price. Charges for looking at car and troubleshooting, but thats fair; it is work. Quick service. No complaints on work done.
I shopped around and looked at several different auto shops near my area and decided to go to Global Automotive. Upon arrival the shop owner Fernando made me feel like they knew what they were doing. Well after waiting over a week for a simple service, I ended up having to go back 4 times. Each time I went back it seemed that they didnt look at my car and just gave me excuses. After complaining to them, the owner ended up cussing me out and never fixed my car, not to mention he refused to give me at least a partial refund. Please dont go to this shop, your taking a chance on getting really bad service and the run around.