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Hyland Cyclery
3040 Highland Dr, Salt Lake City, UT 84106, United States
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Hyland Cyclery
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Cr
Review №1

Hyland consistently has the parts when no other LBS does. And they have a low price guarantee. The crew in the shop are knowledgeable and always really helpful. Hyland is my go-to for parts and accessories.

Ka
Review №2

This place never fails to impress. Lots of inventory, fast turnaround on service. Better inventory of Trek than the Trek store itself! The pictures Ive posted are just of a small corner of the shop. Cars were in the way of the rest so youll just have to go see for yourself!

Sa
Review №3

I bought my very first mountain bike here last year (I’m in my 30’s!) and really knew nothing about bikes ahead of that big purchase. Since then I’ve had fun upgrading the features and accessories of the bike here and have come in for service twice with both experiences taking exactly how long I expected the bike to be there and with excellent work quality. Every person I have spoken with has answered my questions respectfully and made genuine recommendations - I’ve never felt dumb asking questions to this team. They’ve patiently walked me through maintenance info, always really cool about how they explain it all. This is my bike shop and I’m not going anywhere else.

Ki
Review №4

Friendly and knowledgeable mechanic: I had been having trouble with my e-bike for months and already taken it to two other bike shops without resolving the problem. The mechanic listened to my concerns and not only fixed the problem, but made my bike ride like new. Great service!

dr
Review №5

The staff here is awesome! They have all the right people and resources to make sure you are getting what you need and want. I drive to this shop anytime my bike needs any work and I live an hour away, that is how great this shop is! I bought my trek remedy 8 from them and have gotten several upgrades and could not be happier!

Ty
Review №6

Love the team. Always willing to help and will find the right answers. Prices can higher for somethings vs. online, but it’s worth it cause I know what I’m getting when I buy with Hyland Cyclery and they will stand by what they sell!

Br
Review №7

Friendly staff. New bike was put together well. Good selection of products. This shop had the only gravel bike available (in my budget) in size 58 cm in all of Northern Utah. Was well worth the 90 minute drive.

Br
Review №8

I always get awesome service and my bikes are well taken care of. The selction of bikes and bike gear/accessories is also great. Theres never any pressure, just a bunch of people who love bikes and want to share that.

Lo
Review №9

I had one of THE best service experiences at Hyland Cyclery. Hayden went above and beyond to get me my dream bike this year. I will highly recommend Hyland Cyclery to my friends and family.

da
Review №10

I’ve had my entry level Giant Defy for 3 years and have put about 3-4K miles on in it without ever having had it turned. Highland cyclery made my bike like new again! Zach had some suggestions to make my ride more comfortable. He delivered my bike with a new chain, tires, freshly washed and lubed, and adjusted perfectly. I highly recommend Highland Cyclery!!

Br
Review №11

Hyland Cyclery carries high quality bikes and equipment. Their service department does excellent work -- they are my go to.

Wi
Review №12

Excellent group of people. Knowledgeable and friendly. I was on a short timeframe and it was a toss up if the bike would be available to pick up when I was in town. They were willing to ship it to me and that was a great gesture.

ch
Review №13

Best shop around! The service is top notch and all the dudes/gals they are great to work with and the look out for your best interest. 11/10 always recommend!

Ry
Review №14

I love this place. Bought my first bike there 42 years ago. Family run, knowledgeable, skilled. They do it all and I trust them fully.

Ma
Review №15

Very helpful and friendly service. They didn’t just try to sell me the most expensive bike.

Br
Review №16

Love Hyland Cyclery! They recommended a lot of great things to keep my bike up to date and in shape. Prices were equally competitive. The staff was exceptionally friendly and great to work with. I will definitely recommend them to anyone that is in need of a new bike or needs work on their bike.

K
Review №17

Five star service work and treatment. Someone greeted us by opening the front door so we could easily get in the store. Everyone was courteous and kind. More reasonable than other shops for repair and quick turn around.

Mi
Review №18

I called Hyland first to inquire about the Marlin 5. They stated they had 8, but were two weeks out. I called six... yes six, other places looking for the Trek Marlin 5 sooner and everywhere was on backorder for the rest of the season. I called back Hyland and placed an order for two bikes, one for me and the other for my girlfriend. As we waited anxiously for two weeks, Lori called us on the estimated date and confirmed the news we wanted to hear... HAPPY NEW BIKE DAY!! We could not get to Hyland Cyclery fast enough. We have never shopped before, but the moment we walked in, I knew that good people were employed here. Lori and the team were so helpful in getting us new helmets, explaining MIPS, and installing water bottle cages. We will be back as soon as we need more equipment to further our love for biking! Thank you again!

Au
Review №19

Super fast service, bike looks better than knew when I got it back.

Al
Review №20

Friendly and knowledgeable staff. This was my first time buying a bike in a really long time and they made me feel really comfortable about the process. I visited one other location before making my decision and purchase and they made me feel like they didn’t have the time or care to explain to me the differences between the bikes. I will continue to come back to this location and make future purchases from Hyland Cyclery.

Gr
Review №21

1. Only shop in the county with dirt jumpers in stock.2. Laurie was knowledgeable about stock on hand, very cheerful and happy to help.3. DJ dude behind the counter gave me some new spots to go practice at!

ja
Review №22

Personalized service. Well staffed.. I will continue buying from Hyland Cyclery

Ad
Review №23

Bought a mountain bike from this store last year, was a good experience. Went in to get my tires pumped up and have them check on the pressure in the shocks and they were not accommodating at all. I would normally expect there to be loyalty to customers that had bought before. I was fully ready to pay but they didn’t even seem helpful or want to help. No offer to say hey take your bike of your rack and Bring it in and check.

An
Review №24

Hayden was knowledgeable, friendly and patient. The staff is professional yet laidback and cool. Buying my first mountain bike was intimidating but Hyland Cyclery taught me so much in the short amount of time I was there. Excited to begin the MTNB journey.

Ri
Review №25

Best selection of Trek bikes in town. Very knowledgeable and friendly staff. Happy with my purchase and glad I went to Hyland Cyclery. I got there right at closing time and they still made it an enjoyable experience to be there and took their time to make sure I left with an awesome bike. Give Peter a raise !

Br
Review №26

Great selection of bikes and gear. Cooper was very professional, knowledgeable and make great recommendations for me.

is
Review №27

Being a first time cyclist, rhe team at the highland cyclery was very supportive from start to finish of the process. They supported me with the recommendation of the gear that was required. Proving was very competitive with other shops.

Ke
Review №28

We are two happy customers. Hayden was wonderful and right on with his suggestions with the setup our Farley 5 fat tire bikes.

Ch
Review №29

Best customer service i have ever had. They were very quick to get back with me and help me with all my needs. Highly recommend Hyland Cyclery.

Jo
Review №30

Service and quality of the bike have been very good and when we needed help with a bike issue they were very helpful and quick. Ill for sure come back when Im ready to buy again.

Co
Review №31

Being someone who doesn’t know a whole lot about cycling, I feel like I can trust the products available in this store and the employees who I interact with. They delivered my new bike within the promised timeframe. The only thing I’d like to see improved is maybe a bit more of a status update as it’s coming along.

m
Review №32

I recently purchased a bike from them because my preferred local bike shops didn’t have stock. When I went in to drop off my tires I asked if they happened to have stock of a special item. The 17 year old working there then tried to tell me said item doesn’t exist (it does) and how another expert with over 35 years of experience doesn’t know anything about bikes. The audacity. After this experience I will never shop here again and I will dissuade anyone from going here as well. It was a pushy environment and everyone working there didn’t have the knowledge or expertise required to sell bikes at this price point.

Ec
Review №33

Although car rack had not be put on car and in fact had not even been fully opened (purchased 1 1/2 days prior), they refused to give me a refund only issuing store credit. They were quick to point out I should have read the small print on my receipt and I was equally quick to point out the sales associate has a duty to verbally inform customers of such as not everyone, for one reason or another, can read!!! Besides having to spend the credit there I will NEVER EVER shop there again!!!

Ch
Review №34

I shopped around when buying a bike and I visited Hyland a few times during the process. Everyone I interacted with at Hyland was great! Knowledgeable and friendly! Hyland has become my go to for any of my bike needs.

Co
Review №35

There is no better customer service and product knowledge than Hyland Cyclery. I bought my 1st trek here back in college and that bike is still going strong. I carried on tradition and bought my daughters first big girl bike for her birthday. The staff worked around my poor planning and ensured her new bike was built with all the extra bells and whistles (or should I say streamers and basket). I will never go anywhere for my biking needs

Je
Review №36

Staff was unfriendly and unhelpful. Was promised a bike at a certain time. We bought the bike and hoped we would just never go there again. We have a two hour drive to make it there and planned our whole week around the pickup time. Called the day before and they said it should be done. Called the day of and they told us it might not be done at all that day. Found a bike shop with great service who had it built. When we called and tried to cancel our order they told us no refunds. We never have had the bike, it’s not even built yet. So many other great bike shops out there, I encourage you to go anywhere else!

Za
Review №37

I like the overall vibe of the shop. Everyone is helpful. Even when buisy and under pressure the staff is kind and makes you feel like your being taken care of. Ive purchased two bikes from Hyland now. I wish they were closer to my house in Ogden, but worth the drive for the service and prices you get!

Al
Review №38

Dan was awesome. He had all the answers for my husband and I when we came in to buy some new bikes. He set us up with Treks and gave us so many recommendations for accessories and care tips. We will only come to Hyland Cyclery for all our future bike needs.

El
Review №39

I was looking EVERYWHERE for a specific bike, and they were the only ones who had it! Very friendly and knowledgeable staff! Im so glad I found them, they genuinely care about their customers!

Al
Review №40

Been there a few times and the staff are always quick to help find whatever you need.

DM
Review №41

I liked the personalized service and the quality and quantity of bicycles Hyland offered in their store. The store carried many makes and models of bikes so you could try them. They also had stock on hand and they did not have to order the bike I wanted. Other Trek stores could only offer a few months of waiting and maybe getting the bike that I wanted.

Ma
Review №42

Trying to find a child seat to frame mount. Staff did not understand, wouldn’t allow seat measurements. Not sure why brick and mortar exists. Exterior recently painted though.

Na
Review №43

I came to Hyland Cyclery to buy my first ever road bike. My Mom and Grandpa used to drive all the way down from Davis County to purchase bikes from Hyland, so I knew that this was the best place to go. Im an experienced marathon runner, but was looking to get a bike to commute to my new job on. I didnt get my salesmans name, but he was incredible. He sized me up for the perfect bike, shoes, helmet and shorts for my needs. Like I mentioned above, I am completely new to road biking and had no clue about how to operate a road bike and biking shoes, or other gear was absolutely necessary. We walked through the pros and cons of all the available inventory and tried several different bikes before deciding on my perfect fit. He did so without getting frustrated and was genuinely excited to get me into biking. Im super excited about my purchase and would recommend Hyland Cyclery to anyone looking to get into biking.

Jo
Review №44

These guys think theyre so cool, they try to sell their cardboard boxes.Go see Max at Highlander, 1 block south.Better shop, more knowl·edge·a·ble staff and NO attitude.

Po
Review №45

Pretty alright service, but they have a terrible return policy. I went trying to shop locally to get some brakes, and avoid going to REI. However, I asked them if they would be the right brakes for my bike, and they said they would be. When I got home to install them, they werent fitting quite right. I thought I could make do, and did one lap around my parking lot to see if they would stop me ok, and decided they wouldnt so I planned to return them. I went back, and they refused to take them back because I put them on my bike for 30 seconds at the most and probably two test stops. From here on out definitely taking my business somewhere more forgiving.

Ja
Review №46

Very friendly, eager to please. Excellent selection and a nice store. I would make the drive from Tooele to do business here again.

St
Review №47

Great bike and great service.

jo
Review №48

Hayden is the man! This place is a great place to chat with knowledgeable staff who are eager to help you out and talk bikes. Hayden worked with me through everything and let me try bikes out before I committed to one so I can get my proper sizing. Would highly recommend these guys to anyone. Great place!

Mi
Review №49

Friendly and professional service and a good inventory of bikes, when all other shops are out of stock, Highland Cyclery had the bike that I wanted in the size I needed.

Br
Review №50

Hayden was amazing to work with from start to finish. We showed up to pick up the bike and he had everything ready to go. He had great suggestions on shoes and sizes all while not being pushy. He was very thorough getting a newbie like myself all set up and comfortable. Thank you for your help!

Mi
Review №51

Favorite shop in town! The guys are super knowledgeable and incredibly friendly. Steve somehow worked some magic and was able to track down and find my dream bike.

Al
Review №52

Always great service at a great price

Pe
Review №53

Friendly and helpful at time of drop off and pickup. Quick turnaround time on the repair. Fair price charged for the service.

Ja
Review №54

Hyland Cyclery is my local bike shop here in Holladay UT. The technicians are knowledgeable and very good at communicating what different levels of services offered. They have a great inventory of bikes, parts, and products. Being able to try on, touch and feel products before I buy is important as well. Buying local is important to me and Hylands prices are fair and bike tuning turn around time was fast, 3 days.

St
Review №55

Great store. Very helpful and knowledgable. I would highly recommend them for anyone interested in bikes, accessories and bike maintenance. Super friendly.

Ki
Review №56

They were super knowledgeable and helped answer ALL my questions. Also has a very good selection of bikes and then some to choose from. 10/10 would and have recommended this place!

Ch
Review №57

Good selection in store and able to get what they dont have and bring it in. Automated reminders when it arrives clue you to come and pick it up. Nice!

Es
Review №58

I wanted to see a specific model, unfortunately they did not have it in stock ☹️ Even so they answered all my questions. I will be buying my first Trek bike from Hyland Cyclers, they have a great product and matching customer service. 😄👍

Jo
Review №59

Helpful and Friendly. What a great experience.

Ka
Review №60

Transition Scout and Sentinel in the demo fleet. Both are awesome!

Ca
Review №61

I went into Hyland Cyclery today to get a tune up on my Trek 820 that I bought off of KSL last year. In the last few months, I’ve really enjoyed riding City Creek Canyon and a few other trails. I’ve been riding my bike to work and to visit some friends. Steve looked over my bike and told me what I would need to get it in tip top shape. I decided to look around and so Steve showed me a few bikes, wasn’t pushy, very matter of fact, and didn’t make me feel rushed. I decided to test ride the Marlin 6 after hearing what Steve had to say. Tristen came out with a bike and I rode it around the bank parking lot next door. I couldn’t believe the difference! I felt like I was riding the Lamborghini of bikes compared to my Trek 820.Needless to say, I was at Hyland Cyclery for a good 2 hours or more. Not once did I feel rushed or like I was a bother . Tristen told me about different peddles and shoes and never once tried to up-sell me. He always told me what he thought would be best while I gained more experience.I took this beauty out for its first ride tonight and WOAH, what a difference! It was a night and day experience. I was able to go up hills without feeling like I was dying, the wheels were smooth, the flat riding shoes were great, the gears changed nicely, the handles are comfortable, the entire experience was incredible! I’m really new to the riding world, however I would recommend this bike and this shop 100%. I will certainly be back for more gadgets, bells and whistles, along with my tune ups.Thank you Hyland Cyclery!!!!!

To
Review №62

I loved my experience at Hyland Cyclery. I drove 35 miles to pick up my bike and I will do it again. I called down earlier in the day and he pulled the bike off the floor and held it for me. They were very knowledgeable and most of all very kind. I will be returning customer.

St
Review №63

Very helpful staff and have a good amount of stock.

Le
Review №64

I am so impressed with this place. The customer service is outstanding. Everyone was so friendly and helpful. My new road bike ETA for being built was one week, but it was ready within just a couple of days. My family will definitely give them our business again and we will spread the word. Great experience!

Mo
Review №65

Took my bike in for a tune up and left with more problems than I came with. Zach, their main mechanic, was an absolute awful person to work with. He talks down to customers and makes you feel like garbage once you leave. Also, almost crashed really hard because my back brakes went out mid down hill the day I got it back from a brake bleed.

Za
Review №66

I highly recommend this store. Great selection and even friendly staff. I will be coming back soon.

AN
Review №67

Hyland finished a tune-up well before the promised date and contacted me promptly to let me know. Everyone at the store that I dealt with was friendly and helpful.

Ri
Review №68

What a great buying experience! Im so happy with my new Trek Rail 5. I walked in to Hyland as a complete novice and was treated with the highest quality of customer experience Ive ever received at a bike shop. No ego, no attitude, no bros. This team is friendly and delightful to work with. Id highly recommend buying your next bike at Hyland.

Re
Review №69

Thumbs up. Great bike shop.

je
Review №70

Went out of their way to help me get the bike I was dreaming of at a time when its nearly impossible to get a bike! Thanks guys!

Am
Review №71

We went in to get sizing for mountain bikes as we are beginning. We wanted to price bikes as well. The service was awesome. We found sizes and were not pushed into buying. We will be back to buy bikes for sure!

Sa
Review №72

Great place, awesome service and super knowledgeable staff. We go here for all of our biking needs.

Al
Review №73

They were very responsive, helpful in explaining things and were very friendly. Great customer experience.

Te
Review №74

So attentive! When you come in they listen to you and help you to find a bike that works for you. In fact, I got home and thought about some things that we talked about and decided to switch the bike I originally ordered. I called and they were so awesome about it and understanding and helped me make the switch. As far as the bike, I love it! In fact my husband decided to order one as well because our experience was so great and the Trek bike is amazing!

Ro
Review №75

I wanted a bike for my birthday... my first bike ever but they were all sold out everywhere. Hyland Cyclery was the only bicycle store in both, Utah and Salt Lake county that had the bicycle I needed in stock. I was able to order it online and go pick it up. They were extremely helpful. We didnt have a bike rack and they offered a Thule bike rack for our 2010 SS Camaro and even helped my husband to install it in the car. They went above and beyond. This is the kind of people you want to do business with.

Ch
Review №76

Great staff! I came in looking for a great bike! I rode out that day with an amazing ride. Spent the weekend enjoying on the foot hills. They fit me with the correct bike for me.

Ni
Review №77

Everyone is extremely knowledgeable and helpful when it comes to different bikes. They are always so kind every time we come into the store. My first time in I had 0 knowledge of bikes and hadnt really ridden one regularly in decades. They were patient with my questions and helped me learn more.

Ch
Review №78

I went to Hyland Cyclery because not only were they the closest bike shop to me that had the product in stock, but I felt confident that I would receive excellent service due to the high quality reviews theyve received. When I picked up my bike, I received excellent customer service as I expected based on the positive reviews.

Ky
Review №79

Hyland Cyclery is my go to shop. Sales team is extremely kind and patient and dont try and up sale you on things you dont need. The shop side is amazing! Super great work and have saved me with fast last minute repairs! Thank you for saving my hide so many times Hyland Cyclery!

Br
Review №80

I am not very experienced when it comes to bikes but Hyland Cyclery made it a simple process to choose the right one for me. I love my new bike and cant wait to show it off to my friends and family! Outstanding customer service!

Ra
Review №81

My parents and I have now visited Hyland Cyclery twice in the last week and each time we have been greeted in the shop by their kind and courteous staff.They have done a great job during this time to run a safe and clean shop by limiting customers in the store and promoting distancing. They have quite a selection of high quality bikes and equipment to select from. The staff is very knowledgeable about biking and are very encouraging us new-comers. While we weren’t there for a service or a tune up it looks like the guys do a great job examining the bikes people bring in and explaining the issues that need fixing.My father walked out with his bike day of and my mom and I are excitingly awaiting for our bikes the get built up. I love supporting a business that is family owned and has a passionate team that also loves what they do. Thanks Mark for running such a great shop! Also thanks to Hayden, Pete, Peter, and Tom (as well as the rest of the team).

Sa
Review №82

Went in for a suspension service. Great work on my bike and great communication from staff. Went back the next week to buy a gravel bike—another great experience!

Al
Review №83

Great buying experience. Super personable and knowledgeable staff.

Su
Review №84

Great service and attention to detail! Thanks!

Ma
Review №85

Just found this shop and they are great!

St
Review №86

Recently purchased a bike from Hyland, and it was a great experience. The staff is very friendly and helpful.The seat post on my new bike was a bit too high for me, so I went back in to buy a shorter one. Instead, they told me to bring my post in and they would cut it down to size free of charge. Great customer service!

Ky
Review №87

Wonderful customer service. Really clean store. They had more inventory than the other bike shops.

Li
Review №88

Ive purchased multiple bikes, including an indoor CycleOps, Bike rack, Bike cover and many accessories and supplies, they are the best!

Dj
Review №89

Great shop! Great people!

Ch
Review №90

Great shop. I have now bought two bikes from here, a kids bike and a fairly high-end road bike and the service was great each time. Friendly staff who were knowledgeable and took the time to answer my (many) questions!

St
Review №91

The owner and staff are wonderful and very friendly. The business has been under the ownership of the same family for many years, since I remember and have always been good to me. The store has good stock of items considering the times. This bike shop will take care of you!

La
Review №92

I’ve purchased a few bikes and bike components over the years for my kids. Every salesperson has been extremely helpful, kind and answer all questions with out being condescending. I find that to be the norm with a lot of shops around town. Highly recommend them.

Ri
Review №93

The Trek bicycle I purchased from Hyland is great. I was having trouble locating the model I wanted. Hyland had this model in stock and they shipped the bicycle to my local bike shop in Arizona for pickup. They were easy to work with during the purchase and shipping. I would recommend Hyland Cyclery to everyone.

Sa
Review №94

Hayden worked with me and he was great. Super helpful and honest. The bike we found was perfect for what we were looking for and especially happy cause we’ve been looking at a lot of places for awhile and no one had anything good due to COVID. Hayden helped a ton and the bike was exactly what we wanted and in our price range

Br
Review №95

Great staff, lots of selection. Family owned and operated. Well done!

De
Review №96

Friendly, knowledgable staff. Owner gave me a great tip on RokForm accessory.

Cr
Review №97

I wish I could give 10 stars. In the era of COVID and bicycle scarcity, Hyland proved to have the inventory I was looking for in a Trek full suspension MTB. Thanks to Lori and Mark who were extremely helpful and prompt in ensuring this bike will get shipped to my nearest Trek direct store in Colorado for assembly.

Ja
Review №98

Local bike shops these days are beset by price battles with online competition so often stock on hand is limited. Hyland has a nice selection of bikes and components which is what brought me in for the first time just a few days ago. Very happy with the service and attention!

Lo
Review №99

Laurie G is a cycling-guru. She knows what you need when you don’t, which is why I come to Hyland, to make sure I’m fully setup and geared out for a day on the road. Tell her what your plans are, and she’ll point you in the direction of what you need. You’ll only break the bank if you want to, and that’s what I love about Hyland. There is something for every level, beginner or advanced, college student allowance or professional’s paycheck, there’s something here for everyone.

Ch
Review №100

Very friendly peeps. They have great availability. They were able to take the 20” bike we needed and build it into a 7 speed for us. It only took a few days. I highly recommend this shop and we’ll certainly be returning soon.

Information
25 Photos
100 Comments
4.7 Rating
  • Address:3040 Highland Dr, Salt Lake City, UT 84106, United States
  • Site:http://hylandcyclery.com/
  • Phone:+1 801-467-0914
Categories
  • Bicycle repair shop
  • Bicycle Shop
Working hours
  • Monday:10AM–6PM
  • Tuesday:Closed
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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