Excellent service! Bought a bike from them and after a few days it was clear the bike was too small. Went back into the shop and they had a larger size delivered to the store. After swapping my gear for me, they had me on my way without any extra charges. I was definitely expecting a restock charge, but instead theyve gained a returning customer for sure.

I have been regularly using this shop for over a year now. And I couldnt be more thrilled and satisfied with my service. Every single time I visit the employees are prompt(unless its super busy, but thats to be expected), friendly and knowledgeable! Shop local! And support good businesses! My old favorite shop closed down, and a lot of bike shops are being knocked out! It is up to us to support the skilled people that help keep our metal horses running! They have bike sales, clothing, all the bits and pieces, as well as a great maintenance center for tune ups. Good people; great bike shop!

They were amazing and went the extra mile helping me get the right cleats for the shoes I purchased there to go along with the pedals of the used bike I had just purchased. The cleats I was given with the bike had a missing plate which they had but was a new gen so didn’t match up with the older cleats I had. Luckily they had the newer cleats in stock which is amazing these days and they installed them at no charge. Thank you!

Such a great shop!! I had an issue with my new Santa Cruz Bullit, and they went out of their way to get me back on the trail as soon as possible. You guys are awesome, I really appreciate it!

I’ve been coming to the Sugarhouse location since we moved to SLC almost 2 years ago and have usually had great service. I recently had some wheel work done and then had lingering issues, returned to the shop then had different issues. I was quite a bit frustrated, but got a call from Preston to come back in so they could resolve the continuous problems. Both Preston and Troy went WAY beyond what I expected for resolution and got my bike in better condition than I had initially intended with better parts. I will continue to shop and get service here (and only here now) because I now feel that if something isn’t right, they care and will make it right. Always the best, thanks guys!

My previous review was a 1 star because Guthrie didnt follow through on a deal we struck on the phone. It took them longer than I expected, but they did come through with the deal and a nice little bonus. Nice job, Preston. It is appreciated.

I have to say I was very disappointed in this shop. I was traveling from CO to OR on mtn biking road trip and broke a brake lever. I called ahead, explained situation. They had they part, quoted me price and labor. Upon arrival after couple hr detour to shop they changed there mind and declined to install lever. Im confident that there are many other great bike shops in Salt Lake City that will carry a lot more about there customers.

Christy and Preston did an amazing job! I was completely blown away by the quick response and super fast packaging and shipping.I had been looking for a new Remedy for almost a year but everything had been sold out in Arizona and beyond due to COVID supply issue and high demand.From the moment I called I knew I had found the right spot. Christy was super friendly and knowledgeable about stock levels in both Bountiful and Sugerhouse. Within 10 minutes I had a payment link sent to my email. Once paid, Preston had my bike packed and ready to go within a few hours.Again, I can’t thank you and your team enough! Completely blown away!!! Thank you! thanks you! thank you!

Drove many hours to go to this shop because of their great selection. They put the bike on hold for me and then set it up for my weight when I arrived. Staff was extremely friendly and helpful. Wish I had a shop like this in my home town. Also, shout out to the guy that built my bike up the next day I ordered it. Josh, I think?, youre awesome.

I travelled from Southern California to Guthrie’s because they had the bikes I was looking for. The bonus was the friendly and helpful service I received once I got there. Sometimes you know what bike or equipment you want and you just go buy it. You don’t expect the store team to be just as excited and enthusiastic as you are for that shiny new bike or part. As far as I could tell, I had contact with each team member at the store that day. From installation tips to product recommendations what I felt appeared to be genuine desire to share the love of cycling.

Guthries is pretty bomb. Everyone is really helpful in both service and sales.And they put all the parts on the frame I built so I kinda love them for making my bike go.

Paul, I cannot thank you enough, the service work you performed was perfect. My bike has never been so perfectly tuned, aaand you went out of your way to make a few, additional needed-adjustments. Thank you thank you thank you!! Great shop!

Entire staff was friendly and knowledgable. They keep a great inventory and go the extra mile for customers.

The staff was amazing in helping us find the bike we were looking for and were quick to get it built and on our way! Highly recommend giving them a call if you need something.

Amazing place to shop, the staff knows their stuff and they are very helpful and personable.Just started biking again for leisure and Im so glad they were recommended to me.Ill be a repeat customer for a while.

Hands down great customer service. id been searching for a certain bike for a few months for my wife. I was unable to find it locally or within driving distance. found a couple but the shop would not work with me on getting the bike to me. I called Guthries and talked to Kristie and told her what was going on and she made things happen. I bought the bike over the phone and had it on my door step within 7 days with her help and knowledge. Everyone there was super nice and just great people. thank you for helping me get my wifes new bike. She loves it.

I have never had a bad experience at this shop. The sales people know their stuff and make great recommendations. The shop techs work fast and are true pros. Ill never go to another bike shop

Troy was great to work with. Im a new rider, and he helped make sure I had everything I needed, and offered some great advice. I would definitely recommend this place.

Went in to get a bike and these folks have absolute top notch service skills. They went above and beyond to help. Product knowledge was excellent and they respected budget. I would recommend Guthrie to anyone looking for a new bike.

I needed a different set of clips for my sons bike. They had them in stock and at a fair price. Definitely would recommend this shop.

Great customer service! Highly recommend!

Sales associate was very helpful and happy to answer all quesitons.

Great service, friendly and knowledgeable staff. They carry lots of Santa Cruz and Juliana bikes. I was able to find an XS frame.

Very professional and honest dudes. Great to do business with. Will keep coming back.

I needed a specific brand of brake pads for my EV bike. It arrived in a timely and prompt manner . In that aspect i was pleased. As far as customer and instore communication, that needs some improvement.

Great shop! I came in with the hope they would remove my tubeless tires because they got flat and they educated me about other options and helped me save money and time! Very nice guys, I definitely recommend them!

Jeff,This is your dads friend and neighbor, Gordon Jacobsen. I bought a Trek Allant 8S from your Sugarhouse store a couple of weeks ago. I had a rattling problem from the rear fender due to the bolt being forced in and subsequently breaking off, so I rode the bike up to the store yesterday. Half way there one of the pedals fell off. Looking at it closely, it too seemed to be bent and inserted at an awkward angle. With no one home and no ride available, i walked the bike the last 3 1/2 miles to the store in the noonday sun. I was not in a great mood upon arrival. One of the floor guys met me and had a good look at the problems, took my bike in the back and installed new and better quality arms. He then had the broken screw drilled out and the fender attachment fixed. He kept me informed very closely the whole time I was there, offered me a cold drink since I was obviously in distress and just did an all around superb job of keeping me happy while getting my bike fixed to be better than new. I didnt get his name while there so I called the store just now and was informed that it was Troy Maynard. I wanted you to know that this is the kind of guy and the kind of service that does not go unnoticed in my little world. Hes a good one; take good care of this guy! Im sure something will bring me back in from time to time but in the meantime, give him a big thank you from me. I had a hot ride home but he made it way better than it could have been.Keep up the good work!!Gordon

Very friendly and quality service, good people here.

Bought I bike I like a lot. They took time to see that the bike was a good fit for me. They also took time to explain to me how to adjust the bike to fit my riding style and needs as I start to use it.

Fast service and friendly staff. Almost always done same or next business day. I bought a bike for my daughter the other day and that night we ran over a bunch of goat heads and got flat tires. They set my tires up tubeless and replaced the tube in her bike at no cost to me within a couple hours. Absolutely will recommend this shop to any and all of my friends.

Took my bike in for the pro package treatment and they did a great job. Feels like a new ride. Guys were friendly and the shop was super nice. Definitely using them for all future bike stuffs

They are always super nice fast and helpful!

Friendly and patient staff willing to give you their time even when you’re indecisive about which bike you’re buying. Willing to go the extra mile to find the right size, year, and model. Then, quick to recognize you and help with quality service long after the transaction is complete. This is why you shop your local bike shop.

I came in today with a missing jockey wheel and end cap for my bike. They gave me a trashed shifter from their customer satisfaction box and the end cap for my handle bars free of charge. I had questions about bleeding my bike which they happily answered and snet me on my way. Every experience Ive had at Guthrie has been great. Excellent local bike shop!

Great shop, knowledgeable staff and friendly service. I’ll be back. Thanks Guthrie

Love these guys! We dont live in salt lake but we go to this location because they always take care of us and take the time to answer all my questions. Knowledgeable and friendly staff. Preston is the man, he has taken care of me on the purchase of several bikes over the years.Thanks Guthries!

Great bike shop with a super friendly staff. I asked a ton of noob questions and everyone was eager to help. You can tell they love what they do. I love to see a local business that treats their employees well and it shows.

Big thanks to Nick the legend for helping me dial in my suspension and letting me pick his brain. That’s the kind of top notch customer service that creates lifelong customers.

Gentleman answered all my questions and was able to assist me in the right direction for my bike. Very friendly

Costumer service is top notch! They take the time to explain me every single question! Highly recommended for mtb parts and repairs!

I showed up just before closing to drop off a road bike for service, i was enthusiastically greeted and assisted in finding just the right replacement tires for a scheduled getaway later the same week. The bike was serviced and complete the very next day. Because i live in Tooele, about 45 minutes away with good traffic, i arranged to have my brother pick up the bike for me once again at closing time. the guys waited after closing time to accommodate my late arriving brother. Top shelf service and quality products make for real value. worth the drive.

These mechanics are knowledgeable. capable, friendly and willing to go the extra mile to get your bike running right. And one never has to wait long for service!

Ive bought 3 bikes recently from 3 different bike shops. Though my local shop in Ogden is my all time favorite, Guthries was a breath of fresh air. I was leaving on a trip and they had a sale that weekend. They extended the sale to me a couple days early and I was sold. He stopped what he was doing and put the bike together and we got on our way. Ive only shopped here once, but if I ever need anything and theyre close, I would definitely go to them.

Im new to mountain biking and just signed up for a race that is a few months out. Ive been attending spin classes and have a new mountain bike and helmet, thats it. I stopped by Guthrie Bicycle to inquire about what else I might need. The staff there was super friendly and knowledgeable. I received some education on racing and left the store with critical items like padded shorts, gloves, tubes, a tire pump, tools, water bottles and holder, and etc.I cant imagine what my 60-mile race would have been like without the help of Guthrie Bicycle. Thank you so much, you guys are awesome!

Great customer service!

Good selection of bikes and knowledgable staff.

They were extremely helpful at both locations here locally to me (the Sugarhouse Location in UT and the Bountiful Location in UT).We purchased two bikes and helmets for my children.They helped us find what we needed, were friendly, and on one hard to find bike they put a hold on it for me so we could come try it out and see if it fit before we purchased.Great experience. Thank you!

We have used Guthrie many times and have had very good services. Recently we had extensive work completed, which was done on time and within the estimate provided. This was in spite of a major power outage, which otherwise would have caused delays. We have been very satisfied with Guthrie, for many years.

Great selection of quality bikes and parts. Excellent, experienced staff who are friendly and helpful. Highly recommend.

I have been to this store 3 times now and I have always been impressed with the service every time. My wife and I went in looking for a bike for her. They asked her a lot of questions, took the time to fit her properly, showed her the bikes that fit her wants, reassured her of her purchase and really walked her through what to expect with a new bike. She bought a trek alr 4. They made it so great that I even wanted a new bike. They didn’t have her bike or the next step up in my size in stock (bikes are hard to come by).Overall, we were extremely happy with our decision to buy from them and we will be back.Side note: after shopping there I took my limited knowledge and searched for the alr 4 or 5 and the diverge elite e5. After 2 days of looking, I found a diverge and tried it at a different store. It seemed good so I bought it. I didn’t want to miss the opportunity to buy a bike since they’ve been hard to find. The buying experience was so different and not in a good way. No fitting, no explanations Of much, no talking about step up stories or actual benefits. I’m sorry that I wasn’t able to give Guthrie the business.

Always great!

An excellent bike shop, great service, great workers, and a very safe environment dealing with COVID.

I had a bicycle that needed reassembled and they were awesome helping me get everything taken care of. I had taken the whole thing apart to get cleaned and painted, but then ran out of time to put it back together before Christmas (the bike was to be a gift). Guthrie got me in with very short notice for a next-day appointment. They squeezed me in the day before Christmas Eve and were very clear on their modified hours of operation so I didnt come too late to pick up the bike. They were very nice and answered all of my questions throughout the entire process. I am so thankful for their speedy and inexpensive help! They have earned a customer for life!

They overhauled my thirty year old bike with out laughing.It rides better than ever. Thanks guys!

My visit there was fantastic. There helped me out purchasing a couple tools for repairs, and were very quick to help when I needed to return them. Kind and informative folks. Quick service.

We went into a bike shop in Taylorsville and they looked at us like we were peasants, felt very unwelcome, so we left. Came here on my way back from the vet a week later. Troy is super passionate, very informative, and most importantly didn’t make me feel inferior for not being an expert. Got everything I needed super fast. Will be coming back in the future for sure.Edit 6/26: came back for more gear to fix up these rides. Would like to add that Annabelle was also super helpful and a stellar salesperson. Came out to my car- twice- to take a look at both my bike and gf’s bike to help us out. Got the gear we needed and she placed an order for us to get the stuff they didn’t have. Once again, we will be back!

I have gone to this shop several times over the years for little things I didnt have the tools for or knowledge. Riding a recent build I needing some tuning up. Nothing crazy and looking for some expert eyes. I was confronted with a woman who couldnt get my name right, tried up sell me and then tried to provide some rudimentary knowledge. There was no personal feel and just felt like I was being rushed out the door, and thrown a price. I will NOT be going back here. I will I be driving a little more to go to a different bike shop, with a more positive environment and not just another repair ticket. I was trying to support local bike shops, guess I need to go to another. Go here if you would like to pay for repairs that are not needed and someone not to listen to what you have to say.

Bought bike in November. A few days ago, the crank started wobbling. Took it in, still under warranty, fixed quickly without any additional charges. Great customer service.

Quality is just not there. Almost every time I take my bike in to Guthries to have the shifting adjusted, rims taped, or even brakes worked on, I always have to take it back to have them finish the job. If you have lots of spare time, dont mind having to take your bike back 2 or 3 times, or maybe just dont ride that much - Guthries is your spot. Sad to say I just cannot rely on them anymore.

I had a shop swap my cassette off a stock wheel and onto a new one. After a while I wanted to switch it back, I took it to Guthries and they said it didnt fit... I explained the cassette came off of the wheel and so it could go back on. The employee went and asked the manager and he said it wasnt possible. So, I took it to Bike Center and they did it in 15 min.

Super friendly staff and always willing to help. You can order just able any bike part or accessory online if they dont have it in stock.

Online ordering was convenient. Also, I was able to bike to the store to pickup my order which seemed fitting. Thanks for the friendly service!

Your associates have always been so good to talk with and go the extra steps to make sure I was happy. Most recently, Paul personally dropped off a bike I had you pack up to Fedex after a miscommunication I had with another associate. Great customer service. Guthrie will always be a top choice in shops when I look for a bike.

Great selection, friendly and knowledgeable staff. Jake was great.

Great service, reasonable prices and prompt assistance

Fixed a flat on my fixie in jiffy flat 😊

Preston and the rest of the staff at Guthrie’s is exceptional! As is there shop work. They are passionate about cycling and it shows! They enjoy sharing it with the public. I always feel welcomed and appreciated there!

Very helpful ! eEven tough they did have what I needed.I dont think theyll have to build an airplane to stay in business.

These guys are awesome. Friendly and not pushy. They are extremely honest and do not screw you over. I was charged half what they quoted to fix my bike. They give you the high end quote and charge you an honest price. Great bike shop.

Make sure you ask for Ryan in service! I had him do a tune on my bike this spring and he did a great job. It was super clean and dialed in and stayed that way all summer. This week, however, I took it in for a pro tune ($99), and was underwhelmed. In particular, they didnt clean pivot points at all (which I have since been told wasnt included), nor did they clean much of the rest of the bike, including cranks, tires and, pedals. To be sure, I had actually lightly cleaned the bike myself before I took it to them, so it is not like they were given a filthy bike to tune. I took it back in and was told that the pivots werent included. The guy that helped me seemed pretty unconcerned with making sure that I was happy. He did offer to do some more cleaning, but not the pivot points, and at that point, I was irritated and told him Id clean it myself. I will give these guys one more chance the next time I need a tune, but I will be making sure that I check it in with Ryan (who came highly referred to me by another mechanic).

Very friendly, knowledgeable and fast. They were very responsive during the repair process. I live on the other side of the valley but make the drive now due to their service!

Outstanding service. Very knowledgeable staff. Nice facility.

I cant say enough great things about this place! Love em!

Such great service!

These mechanics are the BEST! after an overhaul my bike is better than new. Clean hub, bearings, new chain, its so quiet I can sneak up on everyone. Bike is all tightened hip and responsive. Thanks guys!!!

I wish there were 10 stars! Over the last 8 years, I have had several bike repairs and have purchased accessories here. The staff treats me like family. They are highly trained, friendly (they smile with their eyes) and they are passionate about customer service. Their integrity is beyond reproach. They are fast, professional and they listen. The atmosphere is very friendly and inviting. Keep up the good work!

Great people, great service and great bikes. Cant ask for more.

Devin was an absolute dream to work with. He was so knowledgeable and helpful in picking the right bike, and he didnt pressure me or rush me in any way. He truly went out if his to to make this an incredible experience for me and my husband. Hes the best and Guthrie has our loyalty due to him!!

Very customer focused shop with highly skilled mechanics! I arrived 10 minutes before the stores closing time and Paul was gracious about helping me with a repair. He stayed late to diagnose and fully remedy the issue, while patiently answering all my questions. Very impressed with the friendly and comprehensive service!Bike is running great!

Visited this local bike shop today for education of what the right bike for my needs would be. Though I didn’t get the name of any of the 3 members who helped me, my memory- not their fault, they were extremely helpful and courteous. They had an ENRAGED customer who was shouting and swearing at the top of his lungs speaking on how ill their management skills are and how terrible he’s been treated all because his strollers tire popped several times in the last 2-3 weeks (probably took his kid off roading in it hahah!). Management deescalated the situation but the only resolution was to give this angry little man a refund AFTER he had his stroller repaired. They approved and followed through with the refund when they could have denied business and kicked him out. That’s 10/10 management in my eyes. After the angry customer left, I spent another 10-15 minutes discussing bikes and their specs. Thanks y’all! You’re amazing and I appreciate how kind you all were when things could’ve got ugly.Helpful: 10/10Respectful: 10/10Knowledgeable: 10/10Inventory selection: 7/10 (not their fault, Covid has EVERYTHING ON BACK ORDER)

I always like shopping local for bike stuff. I think its important to support local businesses but when it came to buying a budget bike Guthrie might not have what youre looking for. Both me and my buddy had similar experiences shopping around for bikes. I went in and just started asking questions to try and educate myself and they were quite helpful but when it came to getting a bike on a lower budget like in the ballpark of $2000 it almost felt as though they were taking an elitist kind of vibe saying you cant get a decent bike for that kind of money. I walked out feeling a bit disgruntled but thats not to say I havent returned to buy other things. I just went to other sources that carried comparable bikes of similar build quality and kit that were $1000+ cheaper. And its not their fault for carrying the brands they do with the prices that the brands set. They were just doing their job trying to sell bikes and give good service. Its just that one time that I had that little feeling that bumps them down from getting 5 stars.

I had a training ride scheduled for tonight, but found that my bike needed a bearing repack, and Alex was able to get me fixed up within an hour. Simply impressive service and staff. Guthrie is awesome.Update: Went into the shop to have my tires swapped, and they did a tubeless mount in 15 minutes, front and back, while I waited.Bought a Tallboy from them last week, great deal, quick service getting some parts swapped and a dropper installed. This is simply the best bike shop in the greater SLC area.

Great experience visiting Guthrie. We were helped immediately. They listened to our needs and were very supportive. They discussed the technology and why each bike was different and what would help with my wifes needs in a new bike. They let my wife test ride several bikes on the spot and the service was just great.Another note, they were very receptive and supportive of our daughter (2) being with us. They didnt mind her playing around and were nice to visit with. Thanks!

All of the staff are extremely helpful and knowledgeable not just about the bikes but also local trails, etc. Very friendly and the service on my bike was done quickly. Love working with Guthrie!

Great service, knowledgeable, good value, all around good experience.

The guys here are really nice. They get your bike in quick. On the negative side of things, they do try to up sell pretty hard. I got asked if I wanted to replace my chain at least seven times, each person telling me it was worn out more than the last, after I had already told them I replace my chains on my own. Also, after all the up selling I specifically said not to do anything to my bike except the basic tune up. When I went to pick the bike up I found that they had also replaced my brake pads without my permission and charged me another $15 on top of the basic service. This would have been super helpful except I also replace my own brake pads in ten minutes and they cost half the price. Overall these guys are good but watch out for the up selling.Update: I went out and bought a tool to check the wear on my chain after the first guy at the shop told me it was 45% worn and the seventh guy at the shop told me it was 80% worn. I figured either they didnt know how to check chains or someone was lying to me to get me to buy a new chain. Turns out the first guy was right and the last guy was lying. Im not going to be going back to the shop if I cant even get a straight answer about how worn out my chain is.

These folks are the best.

Excellent service friendly staff!

I guess someone will hear about my experience... just got back from Guthrie upset. I went there to get a couple of tubes for my bikes. A worker showed me to the tubes and left. I was literally ready to check out within 10 seconds. Another worker was talking to other customers who were interested in purchasing a mtb. So she was busy. I put my tubes on the counter and looked at stuff nearby so they could still get the hint that I was waiting to be checked out. I patiently waited for about 5 minutes until the worker finally came back out from a conversation he had with fellow workers sort of in the back but still viewable by me. But instead of helping me (who had been waiting patiently for a while), he ended up helping an older gentlemen with his cleats because he had just walked through the door and made eye contact with him. I will not put up with getting treated second class just because my purchase is minimal. They need to step up their customer service game. I have my own business and even when a lot busier and just me working, I would never ignore a customer like this. No need to mention that I was upset and left without purchasing anything.

The customer service and time that Preston took to get me the perfect bike.

The staff always treats us like family. They have superior brands and products and have always been super helpful! The staff is always friendly and are bike experts! I have gone to this shop since I was a kid and will take my kids there when they are a little bigger!

In the digital age that we live in, with everyone buying all their gear online, good customer service is hard to find. Brick and mortar stores are sadly becoming a thing of the past.But is important to support local businesses and economy and keep your $ in your community. The staff at Guthrie are extremely knowledgeable and friendly. Go check them out and theyll get you taken care of.

Awesome place! Good selection of affordable bikes and outstanding customer service!

Purchase, service, or just to talk bikes this place is AMAZING! Cant say enough good things about these guys. They have bent over backwards several times providing me with superb experiences. Cant wait to blow another paycheck or 3 there.

Very helpful and knowledgeable staff will take care of you here

Employees are knowledgeable and friendly. They have kept our familys bikes running smoothly for many years.

I helped my sister buy a bike here and they were great. I came in knowing exactly what I wanted and they surpassed my expectations - built my dream bike for less than any of the online sites and with better components. The owner listened to me and was genuinely nice and professional. Great selection of Santa Cruz bikes, frames and other options. I love my bike!

Great bike shop. I brought in a bike I picked up used from a private party and they helped me as much as if I was buying a $6k brand new bike from them. They looked over everything and fixed a couple issues and I feel like they undercharged me! I was full of all sorts of questions for their repair tech who Im sure was extremely busy, but he gave me a great education. If youre looking for a new bike they have great brands and the entire staff knows everything about everything. If you just need a simple repair theyll treat you well and get the job done extremely quickly and cheaply!

Great local shop!

I was in need of some parts for my derailleur. One of the mechanics gave me a used one that he had for the parts I needed and then sold me a new pulley set. I appreciate that he was genuinely trying to help me out and not oversell me... he easily saved me $80/$90, which is a big deal for me. The gentleman that helped me out was super and totally made my day! Thank you!